130 lines
3.4 KiB
Ruby
130 lines
3.4 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
|
|
|
|
class Report::TicketReopened < Report::Base
|
|
|
|
=begin
|
|
|
|
result = Report::TicketReopened.aggs(
|
|
range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
|
|
range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
|
|
interval: 'month', # quarter, month, week, day, hour, minute, second
|
|
selector: selector, # ticket selector to get only a collection of tickets
|
|
timezone: 'Europe/Berlin',
|
|
)
|
|
|
|
returns
|
|
|
|
[4,5,1,5,0,51,5,56,7,4]
|
|
|
|
=end
|
|
|
|
def self.aggs(params_origin)
|
|
params = params_origin.dup
|
|
ticket_state_ids = ticket_ids
|
|
|
|
result = []
|
|
case params[:interval]
|
|
when 'month'
|
|
stop_interval = 12
|
|
when 'week'
|
|
stop_interval = 7
|
|
when 'day'
|
|
stop_interval = 31
|
|
when 'hour'
|
|
stop_interval = 24
|
|
when 'minute'
|
|
stop_interval = 60
|
|
end
|
|
(1..stop_interval).each do |_counter|
|
|
case params[:interval]
|
|
when 'month'
|
|
params[:range_end] = params[:range_start].next_month
|
|
when 'week', 'day'
|
|
params[:range_end] = params[:range_start].next_day
|
|
when 'hour'
|
|
params[:range_end] = params[:range_start] + 1.hour
|
|
when 'minute'
|
|
params[:range_end] = params[:range_start] + 1.minute
|
|
end
|
|
|
|
without_merged_tickets = {
|
|
'ticket_state.name' => {
|
|
'operator' => 'is not',
|
|
'value' => 'merged'
|
|
}
|
|
}
|
|
params[:selector].merge!(without_merged_tickets) # do not show merged tickets in reports
|
|
count = history_count(
|
|
object: 'Ticket',
|
|
type: 'updated',
|
|
attribute: 'state',
|
|
id_from: ticket_state_ids,
|
|
id_not_to: ticket_state_ids,
|
|
start: params[:range_start],
|
|
end: params[:range_end],
|
|
selector: params[:selector]
|
|
)
|
|
result.push count
|
|
params[:range_start] = params[:range_end]
|
|
end
|
|
result
|
|
end
|
|
|
|
=begin
|
|
|
|
result = Report::TicketReopened.items(
|
|
range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
|
|
range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
|
|
selector: selector, # ticket selector to get only a collection of tickets
|
|
timezone: 'Europe/Berlin',
|
|
)
|
|
|
|
returns
|
|
|
|
{
|
|
count: 123,
|
|
ticket_ids: [4,5,1,5,0,51,5,56,7,4],
|
|
assets: assets,
|
|
}
|
|
|
|
=end
|
|
|
|
def self.items(params)
|
|
ticket_state_ids = ticket_ids
|
|
result = history(
|
|
object: 'Ticket',
|
|
type: 'updated',
|
|
attribute: 'state',
|
|
id_from: ticket_state_ids,
|
|
id_not_to: ticket_state_ids,
|
|
start: params[:range_start],
|
|
end: params[:range_end],
|
|
selector: params[:selector]
|
|
)
|
|
return result if params[:sheet].present?
|
|
|
|
assets = {}
|
|
result[:ticket_ids].each do |ticket_id|
|
|
ticket_full = Ticket.find(ticket_id)
|
|
assets = ticket_full.assets(assets)
|
|
end
|
|
result[:assets] = assets
|
|
result
|
|
end
|
|
|
|
def self.ticket_ids
|
|
key = 'Report::TicketReopened::StateList'
|
|
ticket_state_ids = Cache.read(key)
|
|
return ticket_state_ids if ticket_state_ids
|
|
|
|
ticket_state_types = Ticket::StateType.where(name: %w[closed merged removed])
|
|
ticket_state_ids = []
|
|
ticket_state_types.each do |ticket_state_type|
|
|
ticket_state_type.states.each do |ticket_state|
|
|
ticket_state_ids.push ticket_state.id
|
|
end
|
|
end
|
|
Cache.write(key, ticket_state_ids, { expires_in: 2.days })
|
|
ticket_state_ids
|
|
end
|
|
end
|