65 lines
1.8 KiB
Ruby
65 lines
1.8 KiB
Ruby
# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
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class Stats::TicketLoadMeasure
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def self.generate(user)
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open_state_ids = Ticket::State.by_category(:open).pluck(:id)
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# owned tickets
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count = Ticket.where(owner_id: user.id, state_id: open_state_ids).count
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# get total open
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total = Ticket.where(group_id: user.group_ids_access('full'), state_id: open_state_ids).count
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average = '-'
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state = 'good'
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load_measure_precent = 0
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if count > total
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total = count
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end
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if total.nonzero?
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load_measure_precent = (count.to_f / (total.to_f / 100)).round(1)
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end
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{
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used_for_average: load_measure_precent,
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average_per_agent: average,
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percent: load_measure_precent,
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state: state,
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own: count,
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total: total,
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}
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end
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def self.average_state(result, _user_id)
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return result if !result.key?(:used_for_average)
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if result[:total] < 1 || result[:average_per_agent].to_d == BigDecimal('0.0')
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result[:state] = 'supergood'
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return result
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end
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in_percent = (result[:used_for_average].to_f / (result[:average_per_agent].to_f / 100)).round(1)
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result[:average_per_agent_in_percent] = in_percent
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result[:state] = if in_percent >= 90
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'supergood'
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elsif in_percent >= 65
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'good'
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elsif in_percent >= 40
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'ok'
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elsif in_percent >= 20
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'bad'
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else
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'superbad'
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end
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# convert result[:used_for_average] in percent to related total
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result[:average_per_agent] = ((result[:total].to_f / 100) * result[:average_per_agent]).round(1)
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result
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end
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end
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