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trabajo-afectivo/test/unit/ticket_selector_test.rb

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# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
require 'test_helper'
class TicketSelectorTest < ActiveSupport::TestCase
setup do
@group = Group.create_or_update(
name: 'SelectorTest',
updated_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
roles = Role.where(name: 'Agent')
@agent1 = User.create_or_update(
login: 'ticket-selector-agent1@example.com',
firstname: 'Notification',
lastname: 'Agent1',
email: 'ticket-selector-agent1@example.com',
password: 'agentpw',
active: true,
roles: roles,
groups: [@group],
updated_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
@agent2 = User.create_or_update(
login: 'ticket-selector-agent2@example.com',
firstname: 'Notification',
lastname: 'Agent2',
email: 'ticket-selector-agent2@example.com',
password: 'agentpw',
active: true,
roles: roles,
updated_at: '2015-02-05 16:38:00',
updated_by_id: 1,
created_by_id: 1,
)
roles = Role.where(name: 'Customer')
@organization1 = Organization.create_if_not_exists(
name: 'Selector Org',
updated_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
@customer1 = User.create_or_update(
login: 'ticket-selector-customer1@example.com',
firstname: 'Notification',
lastname: 'Customer1',
email: 'ticket-selector-customer1@example.com',
password: 'customerpw',
active: true,
organization_id: @organization1.id,
roles: roles,
updated_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
@customer2 = User.create_or_update(
login: 'ticket-selector-customer2@example.com',
firstname: 'Notification',
lastname: 'Customer2',
email: 'ticket-selector-customer2@example.com',
password: 'customerpw',
active: true,
organization_id: nil,
roles: roles,
updated_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
Ticket.where(group_id: @group.id).destroy_all
end
test 'ticket create' do
Ticket.destroy_all
ticket1 = Ticket.create!(
title: 'some title1',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
# updated_at: '2015-02-05 17:37:00',
updated_by_id: 1,
created_by_id: 1,
)
assert(ticket1, 'ticket created')
assert_equal(ticket1.customer.id, @customer1.id)
assert_equal(ticket1.organization.id, @organization1.id)
travel 1.second
ticket2 = Ticket.create!(
title: 'some title2',
group: @group,
customer_id: @customer2.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
# updated_at: '2015-02-05 17:37:00',
updated_by_id: 1,
created_by_id: 1,
)
assert(ticket2, 'ticket created')
assert_equal(ticket2.customer.id, @customer2.id)
assert_nil(ticket2.organization_id)
travel 1.second
ticket3 = Ticket.create!(
title: 'some title3',
group: @group,
customer_id: @customer2.id,
state: Ticket::State.lookup(name: 'open'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
# updated_at: '2015-02-05 17:37:00',
updated_by_id: 1,
created_by_id: 1,
)
ticket3.update_columns(escalation_at: '2015-02-06 10:00:00')
assert(ticket3, 'ticket created')
assert_equal(ticket3.customer.id, @customer2.id)
assert_nil(ticket3.organization_id)
travel 1.second
# search not matching
condition = {
'ticket.state_id' => {
operator: 'is',
value: [99],
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
# search matching with empty value / missing key
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.state_id' => {
operator: 'is',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_nil(ticket_count)
# search matching with empty value []
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.state_id' => {
operator: 'is',
value: [],
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_nil(ticket_count)
# search matching with empty value ''
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.state_id' => {
operator: 'is',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_nil(ticket_count)
# search matching
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.state_id' => {
operator: 'is',
value: [Ticket::State.lookup(name: 'new').id],
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 2)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 2)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 1)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.state_id' => {
operator: 'is not',
value: [Ticket::State.lookup(name: 'open').id],
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 2)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 2)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 1)
condition = {
'ticket.escalation_at' => {
operator: 'is not',
value: nil,
}
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 1)
# search - created_at
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.created_at' => {
operator: 'after (absolute)', # before (absolute)
value: '2015-02-05T16:00:00.000Z',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.created_at' => {
operator: 'after (absolute)', # before (absolute)
value: '2015-02-05T18:00:00.000Z',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.created_at' => {
operator: 'before (absolute)',
value: '2015-02-05T18:00:00.000Z',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.created_at' => {
operator: 'before (absolute)',
value: '2015-02-05T16:00:00.000Z',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.created_at' => {
operator: 'before (relative)',
range: 'day', # minute|hour|day|month|
value: '10',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.created_at' => {
operator: 'till (relative)',
range: 'year', # minute|hour|day|month|
value: '10',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.created_at' => {
operator: 'within last (relative)',
range: 'year', # minute|hour|day|month|
value: '10',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
# search - updated_at
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.updated_at' => {
operator: 'before (absolute)',
value: 1.day.from_now.iso8601,
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.updated_at' => {
operator: 'before (absolute)',
value: 1.day.ago.iso8601,
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.updated_at' => {
operator: 'after (absolute)',
value: 1.day.from_now.iso8601,
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.updated_at' => {
operator: 'after (absolute)',
value: 1.day.ago.iso8601,
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.updated_at' => {
operator: 'before (relative)',
range: 'day', # minute|hour|day|month|
value: '10',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.updated_at' => {
operator: 'till (relative)',
range: 'year', # minute|hour|day|month|
value: '10',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.updated_at' => {
operator: 'within last (relative)',
range: 'year', # minute|hour|day|month|
value: '10',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
# invalid conditions
assert_raise RuntimeError do
ticket_count, tickets = Ticket.selectors(nil, limit: 10)
end
# search with customers
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'customer.email' => {
operator: 'contains',
value: 'ticket-selector-customer1',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'customer.email' => {
operator: 'contains not',
value: 'ticket-selector-customer1-not_existing',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 3)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
# search with organizations
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'organization.name' => {
operator: 'contains',
value: 'selector',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
# search with organizations
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'organization.name' => {
operator: 'contains',
value: 'selector',
},
'customer.email' => {
operator: 'contains',
value: 'ticket-selector-customer1',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'organization.name' => {
operator: 'contains',
value: 'selector',
},
'customer.email' => {
operator: 'contains not',
value: 'ticket-selector-customer1',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
# with owner/customer/org
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'specific',
value: @agent1.id,
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'specific',
# value: @agent1.id, # value is not set, no result should be shown
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_nil(ticket_count)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_nil(ticket_count)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'not_set',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 2)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.owner_id' => {
operator: 'is not',
pre_condition: 'not_set',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
UserInfo.current_user_id = @agent1.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
UserInfo.current_user_id = @agent2.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
UserInfo.current_user_id = @customer1.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.customer_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
UserInfo.current_user_id = @customer2.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.customer_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 2)
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 2)
UserInfo.current_user_id = @customer1.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.organization_id' => {
operator: 'is',
pre_condition: 'current_user.organization_id',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
UserInfo.current_user_id = @customer2.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: @group.id,
},
'ticket.organization_id' => {
operator: 'is',
pre_condition: 'current_user.organization_id',
},
}
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
assert_equal(ticket_count, 1)
ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
assert_equal(ticket_count, 0)
ticket_count, tickets = Ticket.selectors(condition, limit: 10)
assert_equal(ticket_count, 0)
travel_back
end
test 'ticket tags filter' do
ticket_tags_1 = Ticket.create!(
title: 'some title1',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
ticket_tags_2 = Ticket.create!(
title: 'some title1',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
Ticket.create!(
title: 'some title1',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
Tag.tag_add(
object: 'Ticket',
o_id: ticket_tags_1.id,
item: 'contains_all_1',
created_by_id: 1,
)
Tag.tag_add(
object: 'Ticket',
o_id: ticket_tags_1.id,
item: 'contains_all_2',
created_by_id: 1,
)
Tag.tag_add(
object: 'Ticket',
o_id: ticket_tags_1.id,
item: 'contains_all_3',
created_by_id: 1,
)
Tag.tag_add(
object: 'Ticket',
o_id: ticket_tags_2.id,
item: 'contains_all_3',
created_by_id: 1,
)
# search all with contains all
condition = {
'ticket.tags' => {
operator: 'contains all',
value: 'contains_all_1, contains_all_2, contains_all_3',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
condition = {
'ticket.tags' => {
operator: 'contains all',
value: 'contains_all_1, contains_all_2, contains_all_3, xxx',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(0, ticket_count)
# search all with contains one
condition = {
'ticket.tags' => {
operator: 'contains one',
value: 'contains_all_1, contains_all_2, contains_all_3',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(2, ticket_count)
condition = {
'ticket.tags' => {
operator: 'contains one',
value: 'contains_all_1, contains_all_2'
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
# search all with contains one not
condition = {
'ticket.tags' => {
operator: 'contains one',
value: 'contains_all_1, contains_all_3'
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(2, ticket_count)
condition = {
'ticket.tags' => {
operator: 'contains one',
value: 'contains_all_1, contains_all_2, contains_all_3'
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(2, ticket_count)
end
test 'ticket title with certain content' do
Ticket.create!(
title: 'some_title1',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
Ticket.create!(
title: 'some::title2',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
Ticket.create!(
title: 'some-title3',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
# search all with contains
condition = {
'ticket.title' => {
operator: 'contains',
value: 'some_title1',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
condition = {
'ticket.title' => {
operator: 'contains',
value: 'some::title2',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
condition = {
'ticket.title' => {
operator: 'contains',
value: 'some-title3',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
# search all with is
condition = {
'ticket.title' => {
operator: 'is',
value: 'some_title1',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
condition = {
'ticket.title' => {
operator: 'is',
value: 'some::title2',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
condition = {
'ticket.title' => {
operator: 'is',
value: 'some-title3',
},
}
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(1, ticket_count)
end
test 'access: "ignore"' do
Ticket.destroy_all
Ticket.create!(
title: 'some title1',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: 1,
created_by_id: 1,
)
Ticket.create!(
title: 'some title2',
group: @group,
customer_id: @customer1.id,
owner_id: @agent1.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
created_at: '2015-02-05 16:37:00',
updated_by_id: @agent2.id,
created_by_id: 1,
)
condition = {
'ticket.title' => {
operator: 'contains',
value: 'some',
},
}
# visible by owner
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
assert_equal(2, ticket_count)
# not visible by another agent
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
assert_equal(0, ticket_count)
# visible by another user when access: "ignore". For example, when tickets are performed after action of another user
ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2, access: 'ignore')
assert_equal(2, ticket_count)
condition2 = {
'ticket.updated_by_id' => {
operator: 'is',
pre_condition: 'current_user.id',
value: '',
value_completion: ''
}
}
# not visible by another agent even if matches current user precondition
ticket_count, _tickets = Ticket.selectors(condition2, limit: 10, current_user: @agent2)
assert_equal(0, ticket_count)
# visible by another user when access: "ignore" if matches current user precondition
ticket_count, _tickets = Ticket.selectors(condition2, limit: 10, current_user: @agent2, access: 'ignore')
assert_equal(1, ticket_count)
end
end
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