123 lines
4.1 KiB
Ruby
123 lines
4.1 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Channel::Driver::Sms::Twilio < Channel::Driver::Sms::Base
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NAME = 'sms/twilio'.freeze
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def fetchable?(_channel)
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false
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end
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def send(options, attr, _notification = false)
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Rails.logger.info "Sending SMS to recipient #{attr[:recipient]}"
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return true if Setting.get('import_mode')
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Rails.logger.info "Backend sending Twilio SMS to #{attr[:recipient]}"
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begin
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send_create(options, attr)
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true
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rescue => e
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Rails.logger.debug { "Twilio error: #{e.inspect}" }
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raise e
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end
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end
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def send_create(options, attr)
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return if Setting.get('developer_mode')
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result = api(options).messages.create(
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from: options[:sender],
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to: attr[:recipient],
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body: attr[:message],
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)
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raise result.error_message if result&.error_code&.positive?
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end
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def process(_options, attr, channel)
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Rails.logger.info "Receiving SMS frim recipient #{attr[:From]}"
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# prevent already created articles
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if Ticket::Article.exists?(message_id: attr[:SmsMessageSid])
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require 'twilio-ruby' # Only load this gem when it is really used
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return ['application/xml; charset=UTF-8;', Twilio::TwiML::MessagingResponse.new.to_s]
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end
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user = user_by_mobile(attr[:From])
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UserInfo.current_user_id = user.id
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process_ticket(attr, channel, user)
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require 'twilio-ruby' # Only load this gem when it is really used
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['application/xml; charset=UTF-8;', Twilio::TwiML::MessagingResponse.new.to_s]
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end
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def create_ticket(attr, channel, user)
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title = cut_title(attr[:Body])
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ticket = Ticket.new(
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group_id: channel.group_id,
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title: title,
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state_id: Ticket::State.find_by(default_create: true).id,
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priority_id: Ticket::Priority.find_by(default_create: true).id,
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customer_id: user.id,
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preferences: {
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channel_id: channel.id,
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sms: {
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AccountSid: attr['AccountSid'],
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From: attr['From'],
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To: attr['To'],
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}
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}
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)
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ticket.save!
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ticket
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end
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def create_article(attr, channel, ticket)
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Ticket::Article.create!(
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ticket_id: ticket.id,
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type: article_type_sms,
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sender: Ticket::Article::Sender.find_by(name: 'Customer'),
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body: attr[:Body],
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from: attr[:From],
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to: attr[:To],
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message_id: attr[:SmsMessageSid],
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content_type: 'text/plain',
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preferences: {
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channel_id: channel.id,
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sms: {
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AccountSid: attr['AccountSid'],
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From: attr['From'],
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To: attr['To'],
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}
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}
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)
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end
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def self.definition
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{
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name: 'twilio',
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adapter: 'sms/twilio',
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account: [
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{ name: 'options::webhook_token', display: 'Webhook Token', tag: 'input', type: 'text', limit: 200, null: false, default: Digest::MD5.hexdigest(SecureRandom.uuid), disabled: true, readonly: true },
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{ name: 'options::account_id', display: 'Account SID', tag: 'input', type: 'text', limit: 200, null: false, placeholder: 'XXXXXX' },
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{ name: 'options::token', display: 'Token', tag: 'input', type: 'text', limit: 200, null: false },
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{ name: 'options::sender', display: 'Sender', tag: 'input', type: 'text', limit: 200, null: false, placeholder: '+491710000000' },
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{ name: 'group_id', display: 'Destination Group', tag: 'select', null: false, relation: 'Group', nulloption: true, filter: { active: true } },
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],
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notification: [
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{ name: 'options::account_id', display: 'Account SID', tag: 'input', type: 'text', limit: 200, null: false, placeholder: 'XXXXXX' },
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{ name: 'options::token', display: 'Token', tag: 'input', type: 'text', limit: 200, null: false },
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{ name: 'options::sender', display: 'Sender', tag: 'input', type: 'text', limit: 200, null: false, placeholder: '+491710000000' },
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],
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}
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end
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private
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def api(options)
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require 'twilio-ruby' # Only load this gem when it is really used.
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@api ||= ::Twilio::REST::Client.new options[:account_id], options[:token]
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end
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end
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