66 lines
2.2 KiB
Ruby
66 lines
2.2 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
|
|
|
|
# Adds certain (missing) meta data when creating articles.
|
|
# This module depends on AddsMetadataOriginById to run before it.
|
|
module Ticket::Article::AddsMetadataGeneral
|
|
extend ActiveSupport::Concern
|
|
|
|
included do
|
|
before_create :ticket_article_add_metadata_general
|
|
end
|
|
|
|
private
|
|
|
|
def ticket_article_add_metadata_general
|
|
|
|
# return if we run import mode
|
|
return true if Setting.get('import_mode')
|
|
|
|
# only do fill of from if article got created via application_server (e. g. not
|
|
# if article and sender type is set via *.postmaster)
|
|
return true if ApplicationHandleInfo.postmaster?
|
|
|
|
# set from on all article types excluding email|twitter status|twitter direct-message|facebook feed post|facebook feed comment
|
|
return true if type_id.blank?
|
|
|
|
type = Ticket::Article::Type.lookup(id: type_id)
|
|
|
|
# from will be set by channel backend
|
|
return true if type.nil?
|
|
return true if type.name == 'email'
|
|
return true if type.name == 'twitter status'
|
|
return true if type.name == 'twitter direct-message'
|
|
return true if type.name == 'facebook feed post'
|
|
return true if type.name == 'facebook feed comment'
|
|
return true if type.name == 'sms'
|
|
|
|
user_id = created_by_id
|
|
|
|
if origin_by_id.present?
|
|
|
|
# in case the customer is using origin_by_id, force it to current session user
|
|
# and set sender to Customer
|
|
if !created_by.permissions?('ticket.agent')
|
|
self.origin_by_id = created_by_id
|
|
self.sender_id = Ticket::Article::Sender.lookup(name: 'Customer').id
|
|
end
|
|
|
|
# in case origin_by is different than created_by, set sender to Customer
|
|
# Customer in context of this conversation, not as a permission
|
|
if origin_by != created_by_id
|
|
self.sender_id = Ticket::Article::Sender.lookup(name: 'Customer').id
|
|
user_id = origin_by_id
|
|
end
|
|
end
|
|
return true if user_id.blank?
|
|
|
|
user = User.find(user_id)
|
|
is_customer = !TicketPolicy.new(user, ticket).agent_read_access?
|
|
|
|
if (type.name == 'web' || type.name == 'phone') && is_customer
|
|
self.from = "#{user.firstname} #{user.lastname} <#{user.email}>"
|
|
return
|
|
end
|
|
self.from = "#{user.firstname} #{user.lastname}"
|
|
end
|
|
end
|