65 lines
1.3 KiB
Ruby
65 lines
1.3 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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module Ticket::Escalation
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extend ActiveSupport::Concern
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included do
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after_commit :update_escalation_information
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end
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=begin
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rebuild escalations for all open tickets
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result = Ticket::Escalation.rebuild_all
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returns
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result = true
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=end
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def self.rebuild_all
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ActiveSupport::Deprecation.warn("Method 'rebuild_all' is deprecated. Run `TicketEscalationRebuildJob.perform_now` instead")
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TicketEscalationRebuildJob.perform_now
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end
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=begin
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rebuild escalation for ticket
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ticket = Ticket.find(123)
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result = ticket.escalation_calculation
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returns
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result = true # true = ticket has been updated | false = no changes on ticket
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=end
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def escalation_calculation(force = false)
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::Escalation.new(self, force: force).calculate!
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end
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private
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def update_escalation_information
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# return if we run import mode
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return if Setting.get('import_mode')
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# return if ticket was destroyed in this transaction
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return if destroyed?
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return if callback_loop
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# needs to operate on a copy because otherwise caching breaks
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record_copy = Ticket.find_by(id: id)
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return if !record_copy
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record_copy.callback_loop = true
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# needs saving explicitly because this is after_commit!
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record_copy.escalation_calculation
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end
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end
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