101 lines
2.6 KiB
Ruby
101 lines
2.6 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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module Ticket::Subject
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=begin
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build new subject with ticket number in there
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ticket = Ticket.find(123)
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prefix_mode = :reply # :forward, nil
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result = ticket.subject_build('some subject', prefix_mode)
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returns
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result = "[Ticket#1234567] some subject"
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=end
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def subject_build(subject, prefix_mode = nil)
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# clean subject
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subject_parts = [subject_clean(subject)]
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# add hook
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case Setting.get('ticket_hook_position')
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when 'left'
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subject_parts.unshift subject_build_hook
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when 'right'
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subject_parts.push subject_build_hook
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end
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# add prefix
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subject_parts
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.unshift(subject_build_prefix(prefix_mode))
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.compact!
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subject_parts.join ' '
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end
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=begin
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clean subject remove ticket number and other not needed chars
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ticket = Ticket.find(123)
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result = ticket.subject_clean('[Ticket#1234567] some subject')
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returns
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result = "some subject"
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=end
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def subject_clean(subject)
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return '' if subject.blank?
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ticket_hook = Setting.get('ticket_hook')
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ticket_hook_divider = Setting.get('ticket_hook_divider')
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ticket_subject_size = Setting.get('ticket_subject_size')
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# remove all possible ticket hook formats with []
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subject = subject.gsub(%r{\[#{ticket_hook}: #{number}\](\s+?|)}, '')
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subject = subject.gsub(%r{\[#{ticket_hook}:#{number}\](\s+?|)}, '')
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subject = subject.gsub(%r{\[#{ticket_hook}#{ticket_hook_divider}#{number}\](\s+?|)}, '')
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# remove all possible ticket hook formats without []
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subject = subject.gsub(%r{#{ticket_hook}: #{number}(\s+?|)}, '')
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subject = subject.gsub(%r{#{ticket_hook}:#{number}(\s+?|)}, '')
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subject = subject.gsub(%r{#{ticket_hook}#{ticket_hook_divider}#{number}(\s+?|)}, '')
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# remove leading "..:\s" and "..[\d+]:\s" e. g. "Re: " or "Re[5]: "
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subject = subject.gsub(%r{^(..(\[\d+\])?:\s)+}, '')
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# resize subject based on config
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if subject.length > ticket_subject_size.to_i
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subject = "#{subject[ 0, ticket_subject_size.to_i ]}[...]"
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end
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subject.strip!
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subject
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end
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private
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def subject_build_hook
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ticket_hook = Setting.get('ticket_hook')
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ticket_hook_divider = Setting.get('ticket_hook_divider')
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"[#{ticket_hook}#{ticket_hook_divider}#{number}]"
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end
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def subject_build_prefix(prefix_mode)
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prefix = case prefix_mode
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when 'reply'
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Setting.get('ticket_subject_re')
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when 'forward'
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Setting.get('ticket_subject_fwd')
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end
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prefix.present? ? "#{prefix}:" : nil
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end
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end
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