18 lines
505 B
Text
18 lines
505 B
Text
Ticket is escalated (#{ticket.title})
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<div>Hi #{recipient.firstname},</div>
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<br>
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<div>A ticket (#{ticket.title}) from "<b>#{ticket.customer.longname}</b>" is escalated since "#{ticket.escalation_at}"!</div>
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<br>
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<% if @objects[:article] %>
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<div>
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#{t('Information')}:
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<blockquote type="cite">
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#{article.body_as_html}
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</blockquote>
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</div>
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<% end %>
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<br>
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<div>
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<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('View this in Zammad')}</a>
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</div>
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