69 lines
1.8 KiB
Ruby
69 lines
1.8 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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Karma::Activity.create_or_update(
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name: 'ticket create',
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description: 'You have created a ticket',
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score: 10,
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once_ttl: 60,
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)
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Karma::Activity.create_or_update(
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name: 'ticket close',
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description: 'You have closed a ticket',
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score: 5,
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once_ttl: 60,
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)
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Karma::Activity.create_or_update(
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name: 'ticket answer 1h',
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description: 'You have answered a ticket within 1h',
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score: 25,
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once_ttl: 60,
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)
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Karma::Activity.create_or_update(
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name: 'ticket answer 2h',
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description: 'You have answered a ticket within 2h',
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score: 20,
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once_ttl: 60,
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)
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Karma::Activity.create_or_update(
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name: 'ticket answer 12h',
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description: 'You have answered a ticket within 12h',
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score: 10,
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once_ttl: 60,
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)
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Karma::Activity.create_or_update(
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name: 'ticket answer 24h',
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description: 'You have answered a ticket within 24h',
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score: 5,
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once_ttl: 60,
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)
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Karma::Activity.create_or_update(
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name: 'ticket pending state',
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description: 'Usage of advanced features',
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score: 2,
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once_ttl: 60,
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)
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Karma::Activity.create_or_update(
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name: 'ticket escalated',
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description: 'You have escalated tickets',
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score: -5,
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once_ttl: 60 * 60 * 24,
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)
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Karma::Activity.create_or_update(
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name: 'ticket reminder overdue (+2 days)',
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description: 'You have tickets that are over 2 days overdue',
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score: -5,
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once_ttl: 60 * 60 * 24,
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)
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Karma::Activity.create_or_update(
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name: 'text module',
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description: 'Usage of advanced features',
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score: 4,
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once_ttl: 60 * 30,
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)
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Karma::Activity.create_or_update(
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name: 'tagging',
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description: 'Usage of advanced features',
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score: 4,
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once_ttl: 60 * 60 * 4,
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)
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