81 lines
2.4 KiB
Ruby
81 lines
2.4 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Escalation
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class TicketBizBreak
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def initialize(ticket, calendar)
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@ticket = ticket
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@history_list = ticket.history_get
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@calendar = calendar
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end
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def biz_breaks
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accumulate_breaks(history_list_in_break.map { |from, to| history_range_to_breaks(from, to) })
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end
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private
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def history_list_states
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@history_list_states ||= @history_list.select { |elem| elem['attribute'] == 'state' }
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end
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def history_list_in_break
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@history_list_in_break ||= begin
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history_list_states
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.tap { |elem| elem.unshift(mock_initial_state) if mock_initial_state }
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.each_cons(2) # group in from/to pairs
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.select { |from, to| range_on_break?(from, to) }
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end
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end
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def ignored_escalation_state_names
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@ignored_escalation_state_names ||= Ticket::State.where(ignore_escalation: true).map(&:name)
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end
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def range_on_break?(from, _to)
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ignored_escalation_state_names.include? from['value_to']
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end
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def history_range_to_breaks(from, to)
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date_from = from['created_at'].in_time_zone(@calendar.timezone)
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date_to = to['created_at'].in_time_zone(@calendar.timezone)
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(date_from.to_date..date_to.to_date).each_with_object({}) do |elem, memo|
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key = history_range_break_key(elem, date_from)
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value = history_range_break_value(elem, date_to)
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memo[elem] = { key => value }
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end
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end
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def history_range_break_key(elem, date_from)
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elem == date_from.to_date ? date_from.strftime('%H:%M') : '00:00'
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end
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def history_range_break_value(elem, date_to)
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elem == date_to.to_date ? date_to.strftime('%H:%M') : '24:00'
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end
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def accumulate_breaks(input)
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input.each_with_object({}) do |elem, memo|
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memo.deep_merge! elem
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end
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end
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def mock_initial_state
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@mock_initial_state ||= begin
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first_state = history_list_states.first
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# if history set right on ticket creation, no need for extra step
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if first_state&.dig('created_at') == @ticket.created_at
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nil
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else
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{
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'value_to' => first_state&.dig('value_from') || @ticket.state.name, # if no history yet, use current state
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'created_at' => @ticket.created_at
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}
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end
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end
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end
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end
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end
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