104 lines
4.9 KiB
Ruby
104 lines
4.9 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class ExcelSheet::Ticket < ExcelSheet
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=begin
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excel = ExcelSheet::Ticket.new(
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title: "#{year}-#{month}",
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ticket_ids: ticket_ids,
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additional_attributes: additional_attributes,
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additional_attributes_header: additional_attributes_header,
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timezone: params[:timezone],
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locale: current_user.locale,
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)
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excel.content
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=end
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def initialize(params)
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@ticket_ids = params[:ticket_ids] || []
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@additional_attributes = params[:additional_attributes] || []
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@additional_attributes_header = params[:additional_attributes_header] || []
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super(
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title: params[:title],
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header: ticket_header,
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records: [],
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timezone: params[:timezone],
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locale: params[:locale]
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)
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end
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def ticket_header
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header = [
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{ display: '#', name: 'number', width: 18, data_type: 'string' },
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{ display: 'Title', name: 'title', width: 34, data_type: 'string' },
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{ display: 'State', name: 'state_id', width: 14, data_type: 'string' },
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{ display: 'Priority', name: 'priority_id', width: 14, data_type: 'string' },
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{ display: 'Group', name: 'group_id', width: 20, data_type: 'string' },
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{ display: 'Owner', name: 'owner_id', width: 20, data_type: 'string' },
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{ display: 'Customer', name: 'customer_id', width: 20, data_type: 'string' },
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{ display: 'Organization', name: 'organization_id', width: 20, data_type: 'string' },
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{ display: 'Create Channel', name: 'create_article_type_id', width: 10, data_type: 'string' },
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{ display: 'Sender', name: 'create_article_sender_id', width: 14, data_type: 'string' },
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{ display: 'Tags', name: 'tag_list', width: 20, data_type: 'string' },
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{ display: 'Time Units Total', name: 'time_unit', width: 10, data_type: 'float' },
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]
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header.concat(@additional_attributes_header) if @additional_attributes_header
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# ObjectManager attributes
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ObjectManager::Attribute
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.where(
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active: true,
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to_create: false,
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object_lookup: ObjectLookup.lookup(name: 'Ticket')
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)
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.where.not(
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name: header.pluck(:name)
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)
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.where.not(
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display: header.pluck(:display)
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)
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.pluck_as_hash(:name, :display, :data_type, :data_option)
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.each { |elem| elem[:width] = 20 }
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.then { |objects| header.concat(objects) }
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header.concat([
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{ display: 'Created At', name: 'created_at', width: 18, data_type: 'datetime' },
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{ display: 'Updated At', name: 'updated_at', width: 18, data_type: 'datetime' },
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{ display: 'Closed At', name: 'close_at', width: 18, data_type: 'datetime' },
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{ display: 'Close Escalation At', name: 'close_escalation_at', width: 18, data_type: 'datetime' },
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{ display: 'Close In Min', name: 'close_in_min', width: 10, data_type: 'integer' },
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{ display: 'Close Diff In Min', name: 'close_diff_in_min', width: 10, data_type: 'integer' },
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{ display: 'First Response At', name: 'first_response_at', width: 18, data_type: 'datetime' },
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{ display: 'First Response Escalation At', name: 'first_response_escalation_at', width: 18, data_type: 'datetime' },
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{ display: 'First Response In Min', name: 'first_response_in_min', width: 10, data_type: 'integer' },
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{ display: 'First Response Diff In Min', name: 'first_response_diff_in_min', width: 10, data_type: 'integer' },
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{ display: 'Update Escalation At', name: 'update_escalation_at', width: 18, data_type: 'datetime' },
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{ display: 'Update In Min', name: 'update_in_min', width: 10, data_type: 'integer' },
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{ display: 'Update Diff In Min', name: 'update_diff_in_min', width: 10, data_type: 'integer' },
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{ display: 'Last Contact At', name: 'last_contact_at', width: 18, data_type: 'datetime' },
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{ display: 'Last Contact Agent At', name: 'last_contact_agent_at', width: 18, data_type: 'datetime' },
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{ display: 'Last Contact Customer At', name: 'last_contact_customer_at', width: 18, data_type: 'datetime' },
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{ display: 'Article Count', name: 'article_count', width: 10, data_type: 'integer' },
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{ display: 'Escalation At', name: 'escalation_at', width: 18, data_type: 'datetime' },
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])
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end
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def gen_rows
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@ticket_ids.each_with_index do |ticket_id, index|
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ticket = ::Ticket.lookup(id: ticket_id)
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raise "Can't find Ticket with ID #{ticket_id} for '#{@title}' #{self.class.name} generation" if !ticket
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gen_row_by_header(ticket, @additional_attributes[index])
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rescue => e
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Rails.logger.error e
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end
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end
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end
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