44 lines
933 B
Ruby
44 lines
933 B
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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module Import
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module OTRS
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module HistoryFactory
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extend Import::Factory
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extend self
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def skip?(record, *_args)
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return true if !determine_class(record)
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false
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end
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def backend_class(record, *_args)
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"Import::OTRS::History::#{determine_class(record)}".constantize
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end
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private
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def determine_class(history)
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check_supported(history) || check_article(history)
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end
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def supported_types
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%w[NewTicket StateUpdate Move PriorityUpdate]
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end
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def check_supported(history)
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return if supported_types.exclude?(history['HistoryType'])
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history['HistoryType']
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end
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def check_article(history)
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return if !history['ArticleID']
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return if history['ArticleID'].to_i.zero?
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'Article'
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end
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end
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end
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end
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