123 lines
3.5 KiB
Ruby
123 lines
3.5 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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module Import
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module OTRS
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module StateFactory
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extend Import::TransactionFactory
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# rubocop:disable Style/ModuleFunction
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extend self
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def pre_import_hook(_records, *_args)
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backup
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end
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def backup
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# rename states to handle not uniq issues
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::Ticket::State.all.each do |state|
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state.name = "#{state.name}_tmp"
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state.save
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end
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end
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def import_loop(records, *_args, &import_block)
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super
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update_attribute_settings
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end
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def update_attribute_settings
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return if Import::OTRS.diff?
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update_attribute
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update_ticket_attributes
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end
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def update_attribute
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update_default_create
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update_default_follow_up
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end
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def update_default_create
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state = ::Ticket::State.find_by(
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name: Import::OTRS::SysConfigFactory.postmaster_default_lookup(:state_default_create),
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active: true
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)
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return if !state
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state.default_create = true
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state.save!
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end
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def update_default_follow_up
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state = ::Ticket::State.find_by(
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name: Import::OTRS::SysConfigFactory.postmaster_default_lookup(:state_default_follow_up),
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active: true
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)
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return if !state
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state.default_follow_up = true
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state.save!
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end
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def update_ticket_attributes
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update_ticket_state
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reseed_dependent_objects
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end
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def update_ticket_state
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agent_new = ::Ticket::State.where(
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state_type_id: ::Ticket::StateType.where.not(name: %w[merged removed])
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).pluck(:id)
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agent_edit = ::Ticket::State.where(
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state_type_id: ::Ticket::StateType.where.not(name: %w[new merged removed])
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).pluck(:id)
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customer_new = ::Ticket::State.where(
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state_type_id: ::Ticket::StateType.where.not(name: %w[new closed])
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).pluck(:id)
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customer_edit = ::Ticket::State.where(
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state_type_id: ::Ticket::StateType.where.not(name: %w[open closed])
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).pluck(:id)
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ticket_state_id = ::ObjectManager::Attribute.get(
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object: 'Ticket',
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name: 'state_id',
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)
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ticket_state_id[:data_option][:filter] = agent_new
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ticket_state_id[:screens][:create_middle][:Customer] = customer_new
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ticket_state_id[:screens][:edit][:Agent] = agent_edit
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ticket_state_id[:screens][:edit][:Customer] = customer_edit
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update_ticket_attribute(ticket_state_id)
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end
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def update_ticket_attribute(attribute)
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::ObjectManager::Attribute.add(
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object_lookup_id: attribute[:object_lookup_id],
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name: attribute[:name],
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display: attribute[:display],
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data_type: attribute[:data_type],
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data_option: attribute[:data_option],
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active: attribute[:active],
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screens: attribute[:screens],
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force: true # otherwise _id as a name is not permitted
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)
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end
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def reseed_dependent_objects
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Overview.reseed
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Trigger.reseed
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Macro.reseed
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# we don't have to re-seed the ObjectManager
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# Attributes since they contain the already
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# imported DynamicFields which will be lost
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ObjectManager::Attribute.seed
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end
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end
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end
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end
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