175 lines
4.4 KiB
Ruby
175 lines
4.4 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Report::TicketMoved < Report::Base
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=begin
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result = Report::TicketMoved.aggs(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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interval: 'month', # quarter, month, week, day, hour, minute, second
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selector: selector, # ticket selector to get only a collection of tickets
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params: { type: 'in' }, # in|out
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timezone: 'Europe/Berlin',
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)
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returns
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[4,5,1,5,0,51,5,56,7,4]
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=end
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def self.aggs(params_origin)
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params = params_origin.dup
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selector = params[:selector]['ticket.group_id']
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if !selector
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return [0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0]
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end
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result = []
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case params[:interval]
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when 'month'
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stop_interval = 12
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when 'week'
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stop_interval = 7
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when 'day'
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stop_interval = 31
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when 'hour'
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stop_interval = 24
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when 'minute'
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stop_interval = 60
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end
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(1..stop_interval).each do |_counter|
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case params[:interval]
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when 'month'
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params[:range_end] = params[:range_start].next_month
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when 'week', 'day'
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params[:range_end] = params[:range_start].next_day
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when 'hour'
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params[:range_end] = params[:range_start] + 1.hour
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when 'minute'
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params[:range_end] = params[:range_start] + 1.minute
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end
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local_params = group_attributes(selector, params)
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local_selector = params[:selector].clone
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without_merged_tickets = {
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'ticket_state.name' => {
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'operator' => 'is not',
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'value' => 'merged'
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}
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}
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local_selector.merge!(without_merged_tickets) # do not show merged tickets in reports
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if params[:params][:type] == 'out'
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local_selector.delete('ticket.group_id')
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end
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defaults = {
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object: 'Ticket',
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type: 'updated',
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attribute: 'group',
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start: params[:range_start],
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end: params[:range_end],
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selector: local_selector
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}
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local_params = defaults.merge(local_params)
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count = history_count(local_params)
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result.push count
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params[:range_start] = params[:range_end]
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end
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result
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end
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=begin
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result = Report::TicketMoved.items(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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selector: selector, # ticket selector to get only a collection of tickets
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params: { type: 'in' }, # in|out
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)
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returns
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{
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count: 123,
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ticket_ids: [4,5,1,5,0,51,5,56,7,4],
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assets: assets,
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}
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=end
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def self.items(params)
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selector = params[:selector]['ticket.group_id']
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if !selector
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return {
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count: 0,
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ticket_ids: [],
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}
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end
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local_params = group_attributes(selector, params)
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without_merged_tickets = {
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'ticket_state.name' => {
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'operator' => 'is not',
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'value' => 'merged'
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}
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}
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local_selector = params[:selector].merge!(without_merged_tickets) # do not show merged tickets in reports
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if params[:params][:type] == 'out'
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local_selector.delete('ticket.group_id')
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end
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defaults = {
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object: 'Ticket',
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type: 'updated',
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attribute: 'group',
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start: params[:range_start],
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end: params[:range_end],
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selector: local_selector
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}
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local_params = defaults.merge(local_params)
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result = history(local_params)
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return result if params[:sheet].present?
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assets = {}
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result[:ticket_ids].each do |ticket_id|
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ticket_full = Ticket.find(ticket_id)
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assets = ticket_full.assets(assets)
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end
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result[:assets] = assets
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result
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end
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def self.group_attributes(selector, params)
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group_id = selector['value']
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case selector['operator']
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when 'is'
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if params[:params][:type] == 'in'
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return {
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id_not_from: group_id,
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id_to: group_id,
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}
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else
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return {
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id_from: group_id,
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id_not_to: group_id,
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}
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end
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when 'is not'
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if params[:params][:type] == 'in'
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return {
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id_from: group_id,
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id_not_to: group_id,
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}
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else
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return {
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id_not_from: group_id,
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id_to: group_id,
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}
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end
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end
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raise "Unknown selector params '#{selector.inspect}'"
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end
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end
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