131 lines
3.4 KiB
Ruby
131 lines
3.4 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Report::TicketReopened < Report::Base
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=begin
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result = Report::TicketReopened.aggs(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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interval: 'month', # quarter, month, week, day, hour, minute, second
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selector: selector, # ticket selector to get only a collection of tickets
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timezone: 'Europe/Berlin',
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)
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returns
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[4,5,1,5,0,51,5,56,7,4]
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=end
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def self.aggs(params_origin)
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params = params_origin.dup
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ticket_state_ids = ticket_ids
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result = []
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case params[:interval]
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when 'month'
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stop_interval = 12
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when 'week'
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stop_interval = 7
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when 'day'
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stop_interval = 31
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when 'hour'
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stop_interval = 24
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when 'minute'
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stop_interval = 60
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end
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(1..stop_interval).each do |_counter|
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case params[:interval]
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when 'month'
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params[:range_end] = params[:range_start].next_month
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when 'week', 'day'
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params[:range_end] = params[:range_start].next_day
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when 'hour'
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params[:range_end] = params[:range_start] + 1.hour
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when 'minute'
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params[:range_end] = params[:range_start] + 1.minute
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end
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without_merged_tickets = {
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'ticket_state.name' => {
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'operator' => 'is not',
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'value' => 'merged'
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}
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}
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params[:selector].merge!(without_merged_tickets) # do not show merged tickets in reports
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count = history_count(
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object: 'Ticket',
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type: 'updated',
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attribute: 'state',
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id_from: ticket_state_ids,
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id_not_to: ticket_state_ids,
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start: params[:range_start],
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end: params[:range_end],
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selector: params[:selector]
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)
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result.push count
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params[:range_start] = params[:range_end]
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end
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result
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end
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=begin
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result = Report::TicketReopened.items(
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range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
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range_end: Time.zone.parse('2015-12-31T23:59:59Z'),
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selector: selector, # ticket selector to get only a collection of tickets
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timezone: 'Europe/Berlin',
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)
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returns
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{
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count: 123,
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ticket_ids: [4,5,1,5,0,51,5,56,7,4],
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assets: assets,
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}
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=end
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def self.items(params)
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ticket_state_ids = ticket_ids
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result = history(
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object: 'Ticket',
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type: 'updated',
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attribute: 'state',
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id_from: ticket_state_ids,
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id_not_to: ticket_state_ids,
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start: params[:range_start],
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end: params[:range_end],
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selector: params[:selector]
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)
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return result if params[:sheet].present?
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assets = {}
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result[:ticket_ids].each do |ticket_id|
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ticket_full = Ticket.find(ticket_id)
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assets = ticket_full.assets(assets)
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end
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result[:assets] = assets
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result
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end
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def self.ticket_ids
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key = 'Report::TicketReopened::StateList'
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ticket_state_ids = Cache.read(key)
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return ticket_state_ids if ticket_state_ids
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ticket_state_types = Ticket::StateType.where(name: %w[closed merged removed])
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ticket_state_ids = []
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ticket_state_types.each do |ticket_state_type|
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ticket_state_type.states.each do |ticket_state|
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ticket_state_ids.push ticket_state.id
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end
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end
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Cache.write(key, ticket_state_ids, { expires_in: 2.days })
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ticket_state_ids
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end
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end
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