85 lines
1.9 KiB
Ruby
85 lines
1.9 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Sessions::Event::ChatSessionClose < Sessions::Event::ChatBase
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=begin
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a agent or customer is closing the chat session
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payload
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{
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event: 'chat_session_close',
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data: {},
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}
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return is sent as message back to peer
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=end
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def run
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return super if super
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return if !check_chat_session_exists
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realname = 'Anonymous'
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# if it is a agent session, use the realname if the agent for close message
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chat_session = current_chat_session
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if @session && @session['id'] && chat_session.user_id
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agent_user = chat_session.agent_user
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if agent_user[:name]
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realname = agent_user[:name]
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end
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end
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# check count of participents
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participents_count = 0
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if chat_session.preferences[:participents]
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participents_count = chat_session.preferences[:participents].count
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end
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# notify about "closing"
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if participents_count < 2 || (@session && chat_session.user_id == @session['id'])
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message = {
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event: 'chat_session_closed',
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data: {
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session_id: chat_session.session_id,
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realname: realname,
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},
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}
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# close session if host is closing it
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chat_session.state = 'closed'
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chat_session.save
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# set state update to all agents
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Chat.broadcast_agent_state_update([chat_session.chat_id])
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# send position update to other waiting sessions
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Chat.broadcast_customer_state_update(chat_session.chat_id)
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# notify about "leaving"
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else
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message = {
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event: 'chat_session_left',
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data: {
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session_id: chat_session.session_id,
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realname: realname,
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},
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}
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end
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chat_session.send_to_recipients(message, @client_id)
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# notifiy participients
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{
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event: 'chat_status_close',
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data: {
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state: 'ok',
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session_id: chat_session.session_id,
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},
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}
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end
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end
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