84 lines
1.9 KiB
Ruby
84 lines
1.9 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
|
|
|
|
class Sessions::Event::ChatSessionClose < Sessions::Event::ChatBase
|
|
|
|
=begin
|
|
|
|
a agent or customer is closing the chat session
|
|
|
|
payload
|
|
|
|
{
|
|
event: 'chat_session_close',
|
|
data: {},
|
|
}
|
|
|
|
return is sent as message back to peer
|
|
|
|
=end
|
|
|
|
def run
|
|
return super if super
|
|
|
|
return if !check_chat_session_exists
|
|
|
|
realname = 'Anonymous'
|
|
|
|
# if it is a agent session, use the realname if the agent for close message
|
|
chat_session = current_chat_session
|
|
if @session && @session['id'] && chat_session.user_id
|
|
agent_user = chat_session.agent_user
|
|
if agent_user[:name]
|
|
realname = agent_user[:name]
|
|
end
|
|
end
|
|
|
|
# check count of participents
|
|
participents_count = 0
|
|
if chat_session.preferences[:participents]
|
|
participents_count = chat_session.preferences[:participents].count
|
|
end
|
|
|
|
# notify about "closing"
|
|
if participents_count < 2 || (@session && chat_session.user_id == @session['id'])
|
|
message = {
|
|
event: 'chat_session_closed',
|
|
data: {
|
|
session_id: chat_session.session_id,
|
|
realname: realname,
|
|
},
|
|
}
|
|
|
|
# close session if host is closing it
|
|
chat_session.state = 'closed'
|
|
chat_session.save
|
|
|
|
# set state update to all agents
|
|
Chat.broadcast_agent_state_update([chat_session.chat_id])
|
|
|
|
# send position update to other waiting sessions
|
|
Chat.broadcast_customer_state_update(chat_session.chat_id)
|
|
|
|
# notify about "leaving"
|
|
else
|
|
message = {
|
|
event: 'chat_session_left',
|
|
data: {
|
|
session_id: chat_session.session_id,
|
|
realname: realname,
|
|
},
|
|
}
|
|
end
|
|
chat_session.send_to_recipients(message, @client_id)
|
|
|
|
# notifiy participients
|
|
{
|
|
event: 'chat_status_close',
|
|
data: {
|
|
state: 'ok',
|
|
session_id: chat_session.session_id,
|
|
},
|
|
}
|
|
end
|
|
|
|
end
|