77 lines
1.5 KiB
Ruby
77 lines
1.5 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Sessions::Event::ChatSessionInit < Sessions::Event::ChatBase
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=begin
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a customer requests a new chat session
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payload
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{
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event: 'chat_session_init',
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data: {
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chat_id: 'the id of chat',
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url: 'the browser url',
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},
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}
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return is sent as message back to peer
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=end
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def run
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return super if super
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return if !check_chat_exists
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# geo ip lookup
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geo_ip = nil
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if remote_ip
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geo_ip = Service::GeoIp.location(remote_ip)
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end
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# dns lookup
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dns_name = nil
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if remote_ip
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begin
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dns = Resolv::DNS.new
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dns.timeouts = 3
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result = dns.getname remote_ip
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if result
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dns_name = result.to_s
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end
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rescue => e
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Rails.logger.error e
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end
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end
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# create chat session
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chat_session = Chat::Session.create(
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chat_id: @payload['data']['chat_id'],
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name: '',
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state: 'waiting',
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preferences: {
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url: @payload['data']['url'],
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participants: [@client_id],
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remote_ip: remote_ip,
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geo_ip: geo_ip,
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dns_name: dns_name,
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},
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)
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# send broadcast to agents
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Chat.broadcast_agent_state_update([chat_session.chat_id])
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# return new session
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{
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event: 'chat_session_queue',
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data: {
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state: 'queue',
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position: Chat.waiting_chat_count([chat_session.chat_id]),
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session_id: chat_session.session_id,
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},
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}
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end
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end
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