91 lines
1.9 KiB
Ruby
91 lines
1.9 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Sessions::Event::ChatStatusCustomer < Sessions::Event::ChatBase
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=begin
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a customer requests the current state of a chat
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payload
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{
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event: 'chat_status_agent',
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data: {
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session_id: 'the id of the current chat session',
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url: 'optional url', # will trigger a chat_session_notice to agent
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},
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}
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return is sent as message back to peer
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=end
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def run
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return super if super
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return if !check_chat_exists
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return if blocked_ip?
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return if blocked_country?
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return if blocked_origin?
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# check if it's a chat sessin reconnect
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session_id = nil
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if @payload['data']['session_id']
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session_id = @payload['data']['session_id']
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# update recipients of existing sessions
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chat_session = Chat::Session.find_by(session_id: session_id)
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if chat_session
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chat_session.add_recipient(@client_id, true)
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# sent url update to agent
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if @payload['data']['url']
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message = {
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event: 'chat_session_notice',
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data: {
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session_id: chat_session.session_id,
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message: @payload['data']['url'],
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},
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}
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chat_session.send_to_recipients(message, @client_id)
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end
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end
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end
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{
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event: 'chat_status_customer',
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data: current_chat.customer_state(session_id),
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}
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end
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def blocked_ip?
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return false if !current_chat.blocked_ip?(remote_ip)
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send_unavailable
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true
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end
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def blocked_country?
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return false if !current_chat.blocked_country?(remote_ip)
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send_unavailable
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true
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end
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def blocked_origin?
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return false if current_chat.website_allowed?(origin)
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send_unavailable
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true
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end
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def send_unavailable
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error = {
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event: 'chat_error',
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data: {
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state: 'chat_unavailable',
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},
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}
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Sessions.send(@client_id, error)
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end
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end
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