81 lines
2.8 KiB
Ruby
81 lines
2.8 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Stats::TicketInProcess
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def self.generate(user)
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# get own tickets which are "workable"
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open_state_ids = Ticket::State.by_category(:work_on).pluck(:id)
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pending_state_ids = Ticket::State.by_category(:pending_reminder).pluck(:id)
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own_ticket_ids = Ticket.select('id').where(
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'owner_id = ? AND (state_id IN (?) OR (state_id IN (?) AND pending_time < ?))',
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user.id, open_state_ids, pending_state_ids, Time.zone.now
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).limit(1000).pluck(:id)
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# get all tickets where I worked on today (owner & closed today)
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closed_state_ids = Ticket::State.by_category(:closed).pluck(:id)
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closed_ticket_ids = Ticket.select('id').where(
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'owner_id = ? AND state_id IN (?) AND close_at > ?',
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user.id, closed_state_ids, Time.zone.now - 1.day
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).limit(100).pluck(:id)
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# get all tickets which I changed to pending action
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pending_action_state_ids = Ticket::State.by_category(:pending_action).pluck(:id)
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pending_action_ticket_ids = Ticket.select('id').where(
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'owner_id = ? AND state_id IN (?) AND updated_at > ?',
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user.id, pending_action_state_ids, Time.zone.now - 1.day
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).limit(100).pluck(:id)
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all_ticket_ids = own_ticket_ids.concat(closed_ticket_ids).concat(pending_action_ticket_ids).uniq
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# get count where user worked on
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history_object = History::Object.lookup(name: 'Ticket')
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count = History.select('DISTINCT(o_id)').where(
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'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, all_ticket_ids
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).count
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total = all_ticket_ids.count
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in_process_precent = 0
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state = 'supergood'
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average_in_percent = '-'
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if total.nonzero?
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in_process_precent = (count.to_f / (total.to_f / 100)).round(1)
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end
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{
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used_for_average: in_process_precent,
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average_per_agent: average_in_percent,
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state: state,
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in_process: count,
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percent: in_process_precent,
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total: total,
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}
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end
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def self.average_state(result, _user_id)
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return result if !result.key?(:used_for_average)
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if result[:total] < 1
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result[:state] = 'supergood'
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return result
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end
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in_percent = (result[:used_for_average].to_f / (result[:average_per_agent].to_f / 100)).round(1)
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result[:state] = if in_percent >= 90
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'supergood'
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elsif in_percent >= 65
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'good'
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elsif in_percent >= 40
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'ok'
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elsif in_percent >= 20
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'bad'
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else
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'superbad'
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end
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result
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end
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end
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