trabajo-afectivo/lib/stats/ticket_load_measure.rb

65 lines
1.8 KiB
Ruby

# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
class Stats::TicketLoadMeasure
def self.generate(user)
open_state_ids = Ticket::State.by_category(:open).pluck(:id)
# owned tickets
count = Ticket.where(owner_id: user.id, state_id: open_state_ids).count
# get total open
total = Ticket.where(group_id: user.group_ids_access('full'), state_id: open_state_ids).count
average = '-'
state = 'good'
load_measure_precent = 0
if count > total
total = count
end
if total.nonzero?
load_measure_precent = (count.to_f / (total.to_f / 100)).round(1)
end
{
used_for_average: load_measure_precent,
average_per_agent: average,
percent: load_measure_precent,
state: state,
own: count,
total: total,
}
end
def self.average_state(result, _user_id)
return result if !result.key?(:used_for_average)
if result[:total] < 1 || result[:average_per_agent].to_d == 0.0.to_d
result[:state] = 'supergood'
return result
end
in_percent = (result[:used_for_average].to_f / (result[:average_per_agent].to_f / 100)).round(1)
result[:average_per_agent_in_percent] = in_percent
result[:state] = if in_percent >= 90
'supergood'
elsif in_percent >= 65
'good'
elsif in_percent >= 40
'ok'
elsif in_percent >= 20
'bad'
else
'superbad'
end
# convert result[:used_for_average] in percent to related total
result[:average_per_agent] = ((result[:total].to_f / 100) * result[:average_per_agent]).round(1)
result
end
end