770 lines
25 KiB
JSON
770 lines
25 KiB
JSON
{
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"Age": 63277486,
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"PriorityID": "3",
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"ServiceID": "",
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"DynamicField_SugarCRMCompanySelection": null,
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"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
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"DynamicField_Topic": null,
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"StateID": "2",
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"DynamicField_Hostname": null,
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"DynamicField_ZammadMigratorChanged": null,
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"EscalationTime": "0",
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"Changed": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"DynamicField_ZarafaTN": null,
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"DynamicField_ProcessManagementActivityID": null,
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"DynamicField_TopicID": null,
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"DynamicField_ScomHostname": null,
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"Owner": "agent-2",
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"Created": "2014-11-21 00:17:40",
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"DynamicField_TicketFreeText11": null,
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"DynamicField_ScomUUID": null,
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"DynamicField_TicketFreeKey11": null,
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"DynamicField_ITSMReviewRequired": "No",
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"DynamicField_OpenExchangeTicketNumber": null,
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"DynamicField_ITSMDecisionDate": null,
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"QueueID": "1",
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"CreateBy": "3",
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"DynamicField_ITSMImpact": null,
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"TicketID": "730",
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"DynamicField_ITSMRecoveryStartTime": null,
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"SolutionInMin": 0,
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"EscalationResponseTime": "0",
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"UnlockTimeout": "1416525661",
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"DynamicField_ProcessManagementProcessID": null,
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"ArchiveFlag": "n",
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"DynamicField_CheckboxExample": null,
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"SolutionTime": "2014-11-21 00:21:08",
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"DynamicField_Location": null,
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"CustomerUserID": "BetreuterKunde2",
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"DynamicField_Vertriebsweg": null,
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"DynamicField_CustomerLocation": null,
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"DynamicField_SugarCRMRemoteID": null,
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"DynamicField_OpenExchangeTN": null,
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"Type": "Incident",
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"DynamicField_TETest": null,
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"Responsible": "root@localhost",
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"ResponsibleID": "1",
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"ChangeBy": "3",
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"DynamicField_Combine": null,
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"RealTillTimeNotUsed": "0",
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"GroupID": "1",
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"DynamicField_ScomService": null,
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"CustomerID": "3333333333",
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"TypeID": "1",
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"Priority": "3 normal",
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"DynamicField_SugarCRMCompanySelectedID": null,
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"History": [
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{
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"HistoryID": "11291",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "NewTicket",
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"TypeID": "1",
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"HistoryTypeID": "1",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%20141121305000012%%Postmaster%%3 normal%%open%%730"
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},
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{
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"HistoryID": "11292",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "TicketDynamicFieldUpdate",
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"TypeID": "1",
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"HistoryTypeID": "28",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "1",
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"TicketID": "730",
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"Name": "%%FieldName%%ZammadMigratorChanged%%Value%%1"
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},
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{
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"HistoryID": "11293",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "ServiceUpdate",
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"TypeID": "1",
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"HistoryTypeID": "38",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%NULL%%%%NULL%%"
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},
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{
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"HistoryID": "11294",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "SLAUpdate",
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"TypeID": "1",
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"HistoryTypeID": "39",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%NULL%%%%NULL%%"
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},
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{
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"HistoryID": "11295",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "CustomerUpdate",
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"TypeID": "1",
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"HistoryTypeID": "21",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%CustomerID=3333333333;CustomerUser=BetreuterKunde2;"
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},
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{
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"HistoryID": "11296",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "TicketDynamicFieldUpdate",
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"TypeID": "1",
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"HistoryTypeID": "28",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%FieldName%%ITSMDueDate%%Value%%2014-11-24 00:15:00"
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},
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{
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"HistoryID": "11297",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "PhoneCallCustomer",
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"TypeID": "1",
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"HistoryTypeID": "14",
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"ArticleID": "3970",
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%"
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},
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{
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"HistoryID": "11298",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:42",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "SendAutoReply",
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"TypeID": "1",
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"HistoryTypeID": "4",
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"ArticleID": "3971",
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%\"Betreuter Kunde\" <kunde2@kunde.de>"
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},
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{
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"HistoryID": "11299",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:42",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "OwnerUpdate",
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"TypeID": "1",
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"HistoryTypeID": "23",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%agent-2%%3"
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},
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{
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"HistoryID": "11300",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:43",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "SendCustomerNotification",
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"TypeID": "1",
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"HistoryTypeID": "10",
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"ArticleID": "3972",
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%kunde2@kunde.de"
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},
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{
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"HistoryID": "11301",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:43",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "SendAgentNotification",
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"TypeID": "1",
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"HistoryTypeID": "9",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%TEST%%agent-1@example.com"
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},
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{
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"HistoryID": "11302",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:44",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "SendAgentNotification",
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"TypeID": "1",
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"HistoryTypeID": "9",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%TEST%%agent-2-for-role-2@example.com"
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},
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{
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"HistoryID": "11303",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:01",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "Lock",
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"TypeID": "1",
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"HistoryTypeID": "17",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%lock"
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},
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{
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"HistoryID": "11304",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:01",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "Misc",
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"TypeID": "1",
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"HistoryTypeID": "25",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "Reset of unlock time."
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},
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{
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"HistoryID": "11305",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "StateUpdate",
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"TypeID": "1",
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"HistoryTypeID": "27",
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"ArticleID": 0,
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%open%%closed successful%%"
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},
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{
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"HistoryID": "11306",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "Unlock",
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"TypeID": "1",
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"HistoryTypeID": "18",
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"ArticleID": 0,
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%unlock"
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},
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{
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"HistoryID": "11307",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "AddNote",
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"TypeID": "1",
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"HistoryTypeID": "15",
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"ArticleID": "3973",
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%Close"
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},
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{
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"HistoryID": "11308",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:09",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "TicketDynamicFieldUpdate",
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"TypeID": "1",
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"HistoryTypeID": "28",
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"ArticleID": 0,
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%FieldName%%ITSMReviewRequired%%Value%%No"
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}
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],
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"UntilTime": 0,
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"EscalationUpdateTime": "0",
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"DynamicField_ITSMRepairStartTime": null,
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"Queue": "Postmaster",
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"State": "closed successful",
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"Closed": "2014-11-21 00:21:08",
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"Title": null,
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"DynamicField_ZammadMigratorChangedOld": "1",
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"DynamicField_ScomState": null,
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"FirstLock": "2014-11-21 00:21:01",
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"DynamicField_Department": null,
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"Articles": [
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{
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"Age": 63277486,
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"PriorityID": "3",
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"ContentType": "text/plain; charset=utf-8",
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"AttachmentIDOfHTMLBody": "1",
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"DynamicField_SugarCRMCompanySelection": null,
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"ServiceID": null,
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"TicketFreeText11": null,
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"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
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"DynamicField_Topic": null,
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"StateID": "2",
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"DynamicField_Hostname": null,
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"Body": "test #3",
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"DynamicField_ZammadMigratorChanged": null,
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"EscalationTime": "0",
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"Changed": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"DynamicField_ZarafaTN": null,
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"DynamicField_ProcessManagementActivityID": null,
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"DynamicField_TopicID": null,
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"DynamicField_ScomHostname": null,
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"Owner": "agent-2",
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"AgeTimeUnix": 63277485,
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"TicketFreeKey11": null,
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"ArticleID": "3970",
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"Created": "2014-11-21 00:17:41",
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"DynamicField_ScomUUID": null,
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"DynamicField_TicketFreeText11": null,
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"DynamicField_TicketFreeKey11": null,
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"DynamicField_ITSMReviewRequired": "No",
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"DynamicField_OpenExchangeTicketNumber": null,
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"DynamicField_ITSMDecisionDate": null,
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"ArticleTypeID": "5",
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"QueueID": "1",
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"ReplyTo": "",
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"DynamicField_ITSMImpact": null,
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"TicketID": "730",
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"DynamicField_ITSMRecoveryStartTime": null,
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"Cc": "",
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"EscalationResponseTime": "0",
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"DynamicField_ProcessManagementProcessID": null,
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"IncomingTime": "1416525461",
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"Charset": "utf-8",
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"DynamicField_CheckboxExample": null,
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"DynamicField_Location": null,
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"CustomerUserID": "BetreuterKunde2",
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"DynamicField_Vertriebsweg": null,
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"Attachments": [
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{
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"ContentAlternative": "",
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"ContentID": "",
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"Disposition": "inline",
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"Filesize": "201 Bytes",
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"ContentType": "text/html; charset=\"utf-8\"",
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"Filename": "ZmlsZS0y\n",
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"FilesizeRaw": "201",
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"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+dGVzdCAjMzwvYm9keT48L2h0bWw+\n"
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}
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],
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"DynamicField_CustomerLocation": null,
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"DynamicField_SugarCRMRemoteID": null,
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"DynamicField_OpenExchangeTN": null,
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"Service": "",
|
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"Type": "Incident",
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"ContentCharset": "utf-8",
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"DynamicField_TETest": null,
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"Responsible": "root@localhost",
|
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"SenderType": "customer",
|
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"ResponsibleID": "1",
|
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"SLA": "",
|
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"MimeType": "text/plain",
|
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"DynamicField_Combine": null,
|
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"Subject": "test #3",
|
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"InReplyTo": "",
|
|
"RealTillTimeNotUsed": "0",
|
|
"DynamicField_ScomService": null,
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"CustomerID": "3333333333",
|
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"TypeID": "1",
|
|
"MessageID": "",
|
|
"Priority": "3 normal",
|
|
"To": "Postmaster",
|
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"DynamicField_SugarCRMCompanySelectedID": null,
|
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"UntilTime": 0,
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"EscalationUpdateTime": "0",
|
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"CreatedBy": "3",
|
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"Queue": "Postmaster",
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"DynamicField_ITSMRepairStartTime": null,
|
|
"ToRealname": "Postmaster",
|
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"State": "closed successful",
|
|
"SenderTypeID": "3",
|
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"DynamicField_ZammadMigratorChangedOld": "1",
|
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"Title": "test #3",
|
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"DynamicField_ScomState": null,
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"References": "",
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"DynamicField_Department": null,
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"ArticleType": "phone",
|
|
"StateType": "closed",
|
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"FromRealname": "Betreuter Kunde",
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"EscalationSolutionTime": "0",
|
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"LockID": "1",
|
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"TicketNumber": "20141121305000012",
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|
"DynamicField_ITSMDecisionResult": null,
|
|
"Lock": "unlock",
|
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"CreateTimeUnix": "1416525460",
|
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"SLAID": null,
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"DynamicField_ITSMCriticality": null,
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"From": "\"Betreuter Kunde\" <kunde2@kunde.de>,"
|
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},
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{
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"Age": 63277486,
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"PriorityID": "3",
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"ContentType": "text/plain; charset=utf-8",
|
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"AttachmentIDOfHTMLBody": "1",
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"DynamicField_SugarCRMCompanySelection": null,
|
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"ServiceID": null,
|
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"TicketFreeText11": null,
|
|
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
|
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"DynamicField_Topic": null,
|
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"StateID": "2",
|
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"DynamicField_Hostname": null,
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"Body": "This is a demo text which is send to every inquiry.\nIt could contain something like:\n\nThanks for your email. A new ticket has been created.\n\nYou wrote:\n> test #3\n\n\nYour email will be answered by a human ASAP\n\nHave fun with OTRS! :-)\n\nYour OTRS Team\n",
|
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"DynamicField_ZammadMigratorChanged": null,
|
|
"EscalationTime": "0",
|
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"Changed": "2014-11-21 00:21:08",
|
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"OwnerID": "3",
|
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"DynamicField_ZarafaTN": null,
|
|
"DynamicField_ProcessManagementActivityID": null,
|
|
"DynamicField_TopicID": null,
|
|
"DynamicField_ScomHostname": null,
|
|
"Owner": "agent-2",
|
|
"AgeTimeUnix": 63277484,
|
|
"TicketFreeKey11": null,
|
|
"ArticleID": "3971",
|
|
"Created": "2014-11-21 00:17:42",
|
|
"DynamicField_ScomUUID": null,
|
|
"DynamicField_TicketFreeText11": null,
|
|
"DynamicField_TicketFreeKey11": null,
|
|
"DynamicField_ITSMReviewRequired": "No",
|
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"DynamicField_OpenExchangeTicketNumber": null,
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"IncomingTime": "1416525462",
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"DynamicField_Vertriebsweg": null,
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"Attachments": [
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{
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"ContentAlternative": "",
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"ContentID": "",
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"Disposition": "inline",
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"Filesize": "591 Bytes",
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"ContentType": "text/html; charset=\"utf-8\"",
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"Filename": "ZmlsZS0y\n",
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"FilesizeRaw": "591",
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}
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],
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"Type": "Incident",
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"ContentCharset": "utf-8",
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"Responsible": "root@localhost",
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"SenderType": "system",
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"SLA": "",
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"MimeType": "text/plain",
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"DynamicField_Combine": null,
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"Subject": "[Ticket#20141121305000012] RE: test #3",
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"InReplyTo": "",
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"RealTillTimeNotUsed": "0",
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"CustomerID": "3333333333",
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"TypeID": "1",
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"MessageID": "<1416525462.277752.866124677.730.3@yourhost.example.com>",
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"Priority": "3 normal",
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"To": "\"Betreuter Kunde\" <kunde2@kunde.de>",
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"DynamicField_SugarCRMCompanySelectedID": null,
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"UntilTime": 0,
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"Queue": "Postmaster",
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"State": "closed successful",
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"SenderTypeID": "2",
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"DynamicField_ZammadMigratorChangedOld": "1",
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"Title": "test #3",
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"DynamicField_ScomState": null,
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"DynamicField_Department": null,
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"ArticleType": "email-external",
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"StateType": "closed",
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"FromRealname": "OTRS System",
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"EscalationSolutionTime": "0",
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"LockID": "1",
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"TicketNumber": "20141121305000012",
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"DynamicField_ITSMDecisionResult": null,
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"Lock": "unlock",
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"CreateTimeUnix": "1416525460",
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"SLAID": null,
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"DynamicField_ITSMCriticality": null,
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"From": "OTRS System <otrs@localhost>"
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},
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{
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"Age": 63277486,
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"PriorityID": "3",
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"ContentType": "text/plain; charset=utf-8",
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"DynamicField_SugarCRMCompanySelection": null,
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"ServiceID": null,
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"TicketFreeText11": null,
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"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
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"DynamicField_Topic": null,
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"StateID": "2",
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"DynamicField_Hostname": null,
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"Body": "CustomerUser: Betreuter Kunde\nCustomerUser Email: kunde2@kunde.de\nPartner Email: \"Betreuter Kunde\" <kunde2@kunde.de>,",
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"DynamicField_ZammadMigratorChanged": null,
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"EscalationTime": "0",
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"Changed": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"DynamicField_ZarafaTN": null,
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"DynamicField_TopicID": null,
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"DynamicField_ScomHostname": null,
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"Owner": "agent-2",
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"AgeTimeUnix": 63277483,
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"TicketFreeKey11": null,
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"ArticleID": "3972",
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"Created": "2014-11-21 00:17:43",
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"DynamicField_ScomUUID": null,
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"DynamicField_TicketFreeText11": null,
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"DynamicField_TicketFreeKey11": null,
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"DynamicField_ITSMReviewRequired": "No",
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"DynamicField_OpenExchangeTicketNumber": null,
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"ArticleTypeID": "3",
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"QueueID": "1",
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"ReplyTo": "",
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"TicketID": "730",
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"Cc": "",
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"EscalationResponseTime": "0",
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"DynamicField_ProcessManagementProcessID": null,
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"IncomingTime": "1416525463",
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"Charset": "utf-8",
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"DynamicField_CheckboxExample": null,
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"DynamicField_Location": null,
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"CustomerUserID": "BetreuterKunde2",
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"DynamicField_Vertriebsweg": null,
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"Attachments": [],
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"Type": "Incident",
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"ContentCharset": "utf-8",
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"DynamicField_TETest": null,
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"Responsible": "root@localhost",
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"SenderType": "system",
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"ResponsibleID": "1",
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"SLA": "",
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"MimeType": "text/plain",
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"DynamicField_Combine": null,
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"Subject": "[Ticket#20141121305000012] EventNotification: test #3",
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"InReplyTo": "",
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"RealTillTimeNotUsed": "0",
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"CustomerID": "3333333333",
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"TypeID": "1",
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"MessageID": "<1416525463.523919.240611208.730.3@yourhost.example.com>",
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"Priority": "3 normal",
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"To": "kunde2@kunde.de",
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"UntilTime": 0,
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"EscalationUpdateTime": "0",
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"CreatedBy": "3",
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"Queue": "Postmaster",
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"ToRealname": "kunde2@kunde.de",
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"State": "closed successful",
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"SenderTypeID": "2",
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"DynamicField_ZammadMigratorChangedOld": "1",
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"Title": "test #3",
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"DynamicField_ScomState": null,
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"References": "",
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"DynamicField_Department": null,
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"ArticleType": "email-notification-ext",
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"StateType": "closed",
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"FromRealname": "OTRS System",
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"EscalationSolutionTime": "0",
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"LockID": "1",
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"TicketNumber": "20141121305000012",
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"DynamicField_ITSMDecisionResult": null,
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"Lock": "unlock",
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"CreateTimeUnix": "1416525460",
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"SLAID": null,
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"DynamicField_ITSMCriticality": null,
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"From": "OTRS System <otrs@localhost>"
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},
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{
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"Age": 63277486,
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"PriorityID": "3",
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"ContentType": "text/plain; charset=utf-8",
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"AttachmentIDOfHTMLBody": "1",
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"ServiceID": null,
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"TicketFreeText11": null,
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"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
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"DynamicField_Topic": null,
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"StateID": "2",
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"DynamicField_Hostname": null,
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"Body": "close",
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"EscalationTime": "0",
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"Changed": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"Owner": "agent-2",
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"AgeTimeUnix": 63277278,
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"TicketFreeKey11": null,
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"ArticleID": "3973",
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"Created": "2014-11-21 00:21:08",
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"DynamicField_ScomUUID": null,
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"DynamicField_TicketFreeKey11": null,
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"DynamicField_ITSMReviewRequired": "No",
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"DynamicField_OpenExchangeTicketNumber": null,
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"DynamicField_ITSMDecisionDate": null,
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"ArticleTypeID": "9",
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"QueueID": "1",
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"ReplyTo": "",
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"TicketID": "730",
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"Cc": "",
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"EscalationResponseTime": "0",
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"IncomingTime": "1416525668",
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"Charset": "utf-8",
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"DynamicField_Location": null,
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"CustomerUserID": "BetreuterKunde2",
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"DynamicField_Vertriebsweg": null,
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"Attachments": [
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{
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"ContentAlternative": "",
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"ContentID": "",
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"Disposition": "inline",
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"Filesize": "199 Bytes",
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"ContentType": "text/html; charset=\"utf-8\"",
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"Filename": "ZmlsZS0y\n",
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"FilesizeRaw": "199",
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}
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],
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"Service": "",
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"Type": "Incident",
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"ContentCharset": "utf-8",
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"DynamicField_TETest": null,
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"Responsible": "root@localhost",
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"SenderType": "agent",
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"ResponsibleID": "1",
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"SLA": "",
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"MimeType": "text/plain",
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"DynamicField_Combine": null,
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"Subject": "Close",
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"InReplyTo": "",
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"RealTillTimeNotUsed": "0",
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"DynamicField_ScomService": null,
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"CustomerID": "3333333333",
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"TypeID": "1",
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"MessageID": "",
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"Priority": "3 normal",
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"To": "",
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"DynamicField_SugarCRMCompanySelectedID": null,
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"UntilTime": 0,
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"EscalationUpdateTime": "0",
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"CreatedBy": "3",
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"Queue": "Postmaster",
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"DynamicField_ITSMRepairStartTime": null,
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"State": "closed successful",
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"SenderTypeID": "1",
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"DynamicField_ZammadMigratorChangedOld": "1",
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"Title": "test #3",
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"DynamicField_ScomState": null,
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"References": "",
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"DynamicField_Department": null,
|
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"ArticleType": "note-internal",
|
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"StateType": "closed",
|
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"FromRealname": "agent-2 firstname äöüß agent-2 lastname äöüß",
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"EscalationSolutionTime": "0",
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"LockID": "1",
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"TicketNumber": "20141121305000012",
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"DynamicField_ITSMDecisionResult": null,
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"Lock": "unlock",
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"CreateTimeUnix": "1416525460",
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"SLAID": null,
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"DynamicField_ITSMCriticality": null,
|
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"From": "\"agent-2 firstname äöüß agent-2 lastname äöüß\" <agent-2@example.com>"
|
|
}
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],
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"StateType": "closed",
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"EscalationSolutionTime": "0",
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"LockID": "1",
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"TicketNumber": "20141121305000012",
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"DynamicField_ITSMDecisionResult": null,
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"CreateTimeUnix": "1416525460",
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"Lock": "unlock",
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"SLAID": "",
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"DynamicField_ITSMCriticality": null
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} |