168 lines
5.2 KiB
Ruby
168 lines
5.2 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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require 'rails_helper'
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require 'zendesk_api'
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RSpec.describe ::Sequencer::Sequence::Import::Zendesk::Ticket, sequencer: :sequence, db_strategy: :reset do
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context 'when importing tickets from Zendesk' do
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let(:group) { create(:group) }
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let(:owner) { create(:agent, group_ids: [group.id]) }
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let(:customer) { create(:customer) }
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let(:resource) do
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ZendeskAPI::Ticket.new(
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nil,
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{
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'id' => 2,
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'external_id' => nil,
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'via' => {
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'channel' => 'email',
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'source' => {
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'from' => {
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'address' => 'john.doe@example.com',
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'name' => 'John Doe'
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},
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'to' => {
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'name' => 'Zendesk',
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'address' => 'zendesk-user@example.com'
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},
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'rel' => nil
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}
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},
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'created_at' => '2015-07-19 22:44:20 UTC',
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'updated_at' => '2016-05-19 14:00:42 UTC',
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'type' => 'question',
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'subject' => 'test',
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'raw_subject' => 'test',
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'description' => 'test email',
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'priority' => 'urgent',
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'status' => 'pending',
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'recipient' => 'zendesk-user@example.com',
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'requester_id' => 1_202_726_611,
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'submitter_id' => 1_147_801_812,
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'assignee_id' => 1_150_734_731,
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'organization_id' => 154_755_561,
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'group_id' => 24_554_931,
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'collaborator_ids' => [],
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'follower_ids' => [],
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'email_cc_ids' => [],
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'forum_topic_id' => nil,
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'problem_id' => nil,
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'has_incidents' => false,
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'is_public' => true,
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'due_at' => nil,
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'tags' => %w[
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anothertag
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import
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key2
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newtag
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otrs
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znuny
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],
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'custom_fields' => [
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{ 'id' => 1001,
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'value' => '1.6' },
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{ 'id' => 1002,
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'value' => true },
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],
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'satisfaction_rating' => nil,
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'sharing_agreement_ids' => [],
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'fields' => [
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{ 'id' => 1001,
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'value' => '1.6' },
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{ 'id' => 1002,
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'value' => true },
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],
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'followup_ids' => [],
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'brand_id' => 670_701,
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'allow_channelback' => false,
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'allow_attachments' => true,
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'generated_timestamp' => 1_463_666_442
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}
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)
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end
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let(:group_map) do
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{
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24_554_931 => group.id,
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}
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end
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let(:user_map) do
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{
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1_150_734_731 => owner.id,
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1_202_726_611 => customer.id,
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}
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end
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let(:organization_map) do
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{}
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end
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let(:ticket_field_map) do
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{
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1001 => 'custom_dropdown',
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1002 => 'custom_checkbox',
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}
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end
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let(:process_payload) do
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{
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import_job: build_stubbed(:import_job, name: 'Import::Zendesk', payload: {}),
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dry_run: false,
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resource: resource,
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group_map: group_map,
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user_map: user_map,
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organization_map: organization_map,
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ticket_field_map: ticket_field_map,
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}
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end
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let(:imported_ticket) do
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{
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title: 'test',
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note: nil,
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create_article_type_id: 1,
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create_article_sender_id: 2,
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article_count: nil,
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state_id: 3,
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group_id: group.id,
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priority_id: 3,
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owner_id: owner.id,
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customer_id: customer.id,
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custom_dropdown: '1.6',
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custom_checkbox: true,
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}
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end
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before do
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create :object_manager_attribute_select, object_name: 'Ticket', name: 'custom_dropdown'
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create :object_manager_attribute_boolean, object_name: 'Ticket', name: 'custom_checkbox'
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ObjectManager::Attribute.migration_execute
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# We only want to test here the Ticket API, so disable other modules in the sequence
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# that make their own HTTP requests.
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custom_sequence = Sequencer::Sequence::Import::Zendesk::Ticket.sequence.dup
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custom_sequence.delete('Import::Zendesk::Ticket::Comments')
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custom_sequence.delete('Import::Zendesk::Ticket::Tags')
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allow(Sequencer::Sequence::Import::Zendesk::Ticket).to receive(:sequence) { custom_sequence }
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end
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context 'with email ticket' do
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it 'imports user correctly (increased ticket count)' do
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expect { process(process_payload) }.to change(Ticket, :count).by(1)
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end
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it 'imports ticket data correctly' do
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process(process_payload)
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expect(Ticket.last).to have_attributes(imported_ticket)
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end
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end
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end
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end
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