trabajo-afectivo/test/unit/online_notifiaction_test.rb

674 lines
26 KiB
Ruby

# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
require 'test_helper'
class OnlineNotificationTest < ActiveSupport::TestCase
setup do
role = Role.lookup(name: 'Agent')
@group = Group.create_or_update(
name: 'OnlineNotificationTest',
updated_by_id: 1,
created_by_id: 1
)
@agent_user1 = User.create_or_update(
login: 'agent_online_notify1',
firstname: 'Bob',
lastname: 'Smith',
email: 'agent_online_notify1@example.com',
password: 'some_pass',
active: true,
role_ids: [role.id],
group_ids: [@group.id],
updated_by_id: 1,
created_by_id: 1
)
@agent_user2 = User.create_or_update(
login: 'agent_online_notify2',
firstname: 'Bob',
lastname: 'Smith',
email: 'agent_online_notify2@example.com',
password: 'some_pass',
active: true,
role_ids: [role.id],
group_ids: [@group.id],
updated_by_id: 1,
created_by_id: 1
)
@customer_user = User.lookup(email: 'nicole.braun@zammad.org')
calendar1 = Calendar.create_or_update(
name: 'EU 1 - test',
timezone: 'Europe/Berlin',
business_hours: {
mon: {
active: true,
timeframes: [ ['00:00', '23:59'] ]
},
tue: {
active: true,
timeframes: [ ['00:00', '23:59'] ]
},
wed: {
active: true,
timeframes: [ ['00:00', '23:59'] ]
},
thu: {
active: true,
timeframes: [ ['00:00', '23:59'] ]
},
fri: {
active: true,
timeframes: [ ['00:00', '23:59'] ]
},
sat: {
active: true,
timeframes: [ ['00:00', '23:59'] ]
},
sun: {
active: true,
timeframes: [ ['00:00', '23:59'] ]
},
},
default: true,
ical_url: nil,
updated_by_id: 1,
created_by_id: 1,
)
Sla.create_or_update(
name: 'test sla 1',
condition: {},
first_response_time: 20,
update_time: 60,
solution_time: 120,
calendar_id: calendar1.id,
updated_by_id: 1,
created_by_id: 1,
)
end
test 'ticket notification' do
ApplicationHandleInfo.current = 'application_server'
# case #1
ticket1 = Ticket.create(
group: @group,
customer_id: @customer_user.id,
owner_id: User.lookup(login: '-').id,
title: 'Unit Test 1 (äöüß)!',
state_id: Ticket::State.lookup(name: 'closed').id,
priority_id: Ticket::Priority.lookup(name: '2 normal').id,
updated_by_id: @agent_user1.id,
created_by_id: @agent_user1.id,
)
Ticket::Article.create(
ticket_id: ticket1.id,
updated_by_id: @agent_user1.id,
created_by_id: @agent_user1.id,
type_id: Ticket::Article::Type.lookup(name: 'phone').id,
sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
from: 'Unit Test <unittest@example.com>',
body: 'Unit Test 123',
internal: false
)
# remember ticket
tickets = []
tickets.push ticket1
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already closed
assert(OnlineNotification.all_seen?('Ticket', ticket1.id))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'create', @agent_user1, false))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'create', @agent_user1, true))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'create', @agent_user1, false))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'create', @agent_user1, true))
ticket1.update!(
title: 'Unit Test 1 (äöüß) - update!',
state_id: Ticket::State.lookup(name: 'open').id,
priority_id: Ticket::Priority.lookup(name: '1 low').id,
updated_by_id: @customer_user.id,
)
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already open
assert_not(OnlineNotification.all_seen?('Ticket', ticket1.id))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'update', @customer_user, true))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'update', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'update', @customer_user, true))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'update', @customer_user, false))
# case #2
ticket2 = Ticket.create(
group: @group,
customer_id: @customer_user.id,
owner_id: @agent_user1.id,
title: 'Unit Test 1 (äöüß)!',
state_id: Ticket::State.lookup(name: 'closed').id,
priority_id: Ticket::Priority.lookup(name: '2 normal').id,
updated_by_id: @customer_user.id,
created_by_id: @customer_user.id,
)
Ticket::Article.create(
ticket_id: ticket2.id,
updated_by_id: @customer_user.id,
created_by_id: @customer_user.id,
type_id: Ticket::Article::Type.lookup(name: 'phone').id,
sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
from: 'Unit Test <unittest@example.com>',
body: 'Unit Test 123',
internal: false
)
# remember ticket
tickets = []
tickets.push ticket2
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already closed
assert_not(OnlineNotification.all_seen?('Ticket', ticket2.id))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'create', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'create', @customer_user, true))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'create', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'create', @customer_user, true))
ticket2.update!(
title: 'Unit Test 1 (äöüß) - update!',
state_id: Ticket::State.lookup(name: 'open').id,
priority_id: Ticket::Priority.lookup(name: '1 low').id,
updated_by_id: @customer_user.id,
)
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already open
assert_not(OnlineNotification.all_seen?('Ticket', ticket2.id))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'update', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'update', @customer_user, true))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'update', @customer_user, true))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'update', @customer_user, false))
# case #3
ticket3 = Ticket.create(
group: @group,
customer_id: @customer_user.id,
owner_id: User.lookup(login: '-').id,
title: 'Unit Test 2 (äöüß)!',
state_id: Ticket::State.lookup(name: 'new').id,
priority_id: Ticket::Priority.lookup(name: '2 normal').id,
updated_by_id: @agent_user1.id,
created_by_id: @agent_user1.id,
)
Ticket::Article.create(
ticket_id: ticket3.id,
updated_by_id: @agent_user1.id,
created_by_id: @agent_user1.id,
type_id: Ticket::Article::Type.lookup(name: 'phone').id,
sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
from: 'Unit Test <unittest@example.com>',
body: 'Unit Test 123',
internal: false,
)
# remember ticket
tickets.push ticket3
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already new
assert_not(OnlineNotification.all_seen?('Ticket', ticket3.id))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'create', @agent_user1, false))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'create', @agent_user1, true))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'create', @agent_user1, false))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'create', @agent_user1, true))
ticket3.update!(
title: 'Unit Test 2 (äöüß) - update!',
state_id: Ticket::State.lookup(name: 'closed').id,
priority_id: Ticket::Priority.lookup(name: '1 low').id,
updated_by_id: @customer_user.id,
)
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already closed
assert(OnlineNotification.all_seen?('Ticket', ticket3.id))
assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user1, 'update'))
assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user2, 'update'))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, false))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, true))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, false))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, true))
Ticket::Article.create(
ticket_id: ticket3.id,
updated_by_id: @customer_user.id,
created_by_id: @customer_user.id,
type_id: Ticket::Article::Type.lookup(name: 'phone').id,
sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
from: 'Unit Test <unittest@example.com>',
body: 'Unit Test 123 # 2',
internal: false
)
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already closed but an follow-up arrived later
assert_not(OnlineNotification.all_seen?('Ticket', ticket3.id))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, false))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, true))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, false))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, true))
assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user1, 'update'))
assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user2, 'update'))
# case #4
ticket4 = Ticket.create(
group: @group,
customer_id: @customer_user.id,
owner_id: @agent_user1.id,
title: 'Unit Test 3 (äöüß)!',
state_id: Ticket::State.lookup(name: 'new').id,
priority_id: Ticket::Priority.lookup(name: '2 normal').id,
updated_by_id: @customer_user.id,
created_by_id: @customer_user.id,
)
Ticket::Article.create(
ticket_id: ticket4.id,
updated_by_id: @customer_user.id,
created_by_id: @customer_user.id,
type_id: Ticket::Article::Type.lookup(name: 'phone').id,
sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
from: 'Unit Test <unittest@example.com>',
body: 'Unit Test 123',
internal: false,
)
# remember ticket
tickets.push ticket4
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already new
assert_not(OnlineNotification.all_seen?('Ticket', ticket4.id))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'create', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'create', @customer_user, true))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'create', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'create', @customer_user, true))
ticket4.update!(
title: 'Unit Test 3 (äöüß) - update!',
state_id: Ticket::State.lookup(name: 'open').id,
priority_id: Ticket::Priority.lookup(name: '1 low').id,
updated_by_id: @customer_user.id,
)
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already open
assert_not(OnlineNotification.all_seen?('Ticket', ticket4.id))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'update', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'update', @customer_user, true))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'update', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'update', @customer_user, true))
# case #5
ticket5 = Ticket.create(
group: @group,
customer_id: @customer_user.id,
owner_id: User.lookup(login: '-').id,
title: 'Unit Test 4 (äöüß)!',
state_id: Ticket::State.lookup(name: 'new').id,
priority_id: Ticket::Priority.lookup(name: '2 normal').id,
updated_by_id: @agent_user1.id,
created_by_id: @agent_user1.id,
)
Ticket::Article.create(
ticket_id: ticket5.id,
updated_by_id: @agent_user1.id,
created_by_id: @agent_user1.id,
type_id: Ticket::Article::Type.lookup(name: 'phone').id,
sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
from: 'Unit Test <unittest@example.com>',
body: 'Unit Test 123',
internal: false,
)
# remember ticket
tickets.push ticket5
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already new
assert_not(OnlineNotification.all_seen?('Ticket', ticket5.id))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'create', @agent_user1, true))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'create', @agent_user1, false))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'create', @agent_user1, false))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'create', @agent_user1, true))
ticket5.update!(
title: 'Unit Test 4 (äöüß) - update!',
state_id: Ticket::State.lookup(name: 'open').id,
priority_id: Ticket::Priority.lookup(name: '1 low').id,
updated_by_id: @customer_user.id,
)
# execute object transaction
TransactionDispatcher.commit
Scheduler.worker(true)
# because it's already open
assert_not(OnlineNotification.all_seen?('Ticket', ticket5.id))
assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'update', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'update', @customer_user, true))
assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'update', @customer_user, false))
assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'update', @customer_user, true))
# merge tickets - also remove notifications of merged tickets
tickets[0].merge_to(
ticket_id: tickets[1].id,
user_id: 1,
)
Scheduler.worker(true)
notifications = OnlineNotification.list_by_object('Ticket', tickets[0].id)
assert(notifications.present?, 'should have notifications')
assert(OnlineNotification.all_seen?('Ticket', tickets[0].id), 'still not seen notifications for merged ticket available')
notifications = OnlineNotification.list_by_object('Ticket', tickets[1].id)
assert(notifications.present?, 'should have notifications')
assert_not(OnlineNotification.all_seen?('Ticket', tickets[1].id), 'no notifications for master ticket available')
# delete tickets
tickets.each do |ticket|
ticket_id = ticket.id
ticket.destroy
found = Ticket.find_by(id: ticket_id)
assert_not(found, 'Ticket destroyed')
# check if notifications for ticket still exist
Scheduler.worker(true)
notifications = OnlineNotification.list_by_object('Ticket', ticket_id)
assert(notifications.blank?, 'still notifications for destroyed ticket available')
end
end
test 'ticket notification item check' do
ticket1 = Ticket.create(
title: 'some title',
group: @group,
customer_id: @customer_user.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
updated_by_id: 1,
created_by_id: 1,
)
assert(ticket1, 'ticket created')
Ticket::Article.create(
ticket_id: ticket1.id,
from: 'some_sender@example.com',
to: 'some_recipient@example.com',
subject: 'some subject',
message_id: 'some@id',
body: 'some message article_inbound',
internal: false,
sender: Ticket::Article::Sender.lookup(name: 'Customer'),
type: Ticket::Article::Type.lookup(name: 'email'),
updated_by_id: 1,
created_by_id: 1,
)
assert_equal(ticket1.online_notification_seen_state, false)
assert_equal(ticket1.online_notification_seen_state(@agent_user1), false)
assert_equal(ticket1.online_notification_seen_state(@agent_user2), false)
# pending reminder, just let new owner to unseed
ticket1.update!(
owner_id: @agent_user1.id,
state: Ticket::State.lookup(name: 'pending reminder'),
updated_by_id: @agent_user2.id,
)
assert_equal(ticket1.online_notification_seen_state, true)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
# pending reminder, just let new owner to unseed
ticket1.update!(
owner_id: 1,
state: Ticket::State.lookup(name: 'pending reminder'),
updated_by_id: @agent_user2.id,
)
assert_equal(ticket1.online_notification_seen_state, true)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), false)
# pending reminder, self done, all to unseed
ticket1.update!(
owner_id: @agent_user1.id,
state: Ticket::State.lookup(name: 'pending reminder'),
updated_by_id: @agent_user1.id,
)
assert_equal(ticket1.online_notification_seen_state, true)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
# pending close, all to unseen
ticket1.update!(
owner_id: @agent_user1.id,
state: Ticket::State.lookup(name: 'pending close'),
updated_by_id: @agent_user2.id,
)
assert_equal(ticket1.online_notification_seen_state, true)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
# to open, all to seen
ticket1.update!(
owner_id: @agent_user1.id,
state: Ticket::State.lookup(name: 'open'),
updated_by_id: @agent_user2.id,
)
assert_equal(ticket1.online_notification_seen_state, false)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), false)
# to closed, all only others to seen
ticket1.update!(
owner_id: @agent_user1.id,
state: Ticket::State.lookup(name: 'closed'),
updated_by_id: @agent_user2.id,
)
assert_equal(ticket1.online_notification_seen_state, true)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
# to closed by owner self, all to seen
ticket1.update!(
owner_id: @agent_user1.id,
state: Ticket::State.lookup(name: 'closed'),
updated_by_id: @agent_user1.id,
)
assert_equal(ticket1.online_notification_seen_state, true)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
# to closed by owner self, all to seen
ticket1.update!(
owner_id: @agent_user1.id,
state: Ticket::State.lookup(name: 'merged'),
updated_by_id: @agent_user2.id,
)
assert_equal(ticket1.online_notification_seen_state, true)
assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true)
assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
end
test 'cleanup check' do
ticket1 = Ticket.create(
group: @group,
customer_id: @customer_user.id,
owner_id: User.lookup(login: '-').id,
title: 'Unit Test 1 (äöüß)!',
state_id: Ticket::State.lookup(name: 'closed').id,
priority_id: Ticket::Priority.lookup(name: '2 normal').id,
updated_by_id: @agent_user1.id,
created_by_id: @agent_user1.id,
)
online_notification1 = OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: ticket1.id,
seen: false,
user_id: @agent_user1.id,
created_by_id: 1,
updated_by_id: 1,
created_at: Time.zone.now - 10.months,
updated_at: Time.zone.now - 10.months,
)
online_notification2 = OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: ticket1.id,
seen: true,
user_id: @agent_user1.id,
created_by_id: 1,
updated_by_id: 1,
created_at: Time.zone.now - 10.months,
updated_at: Time.zone.now - 10.months,
)
online_notification3 = OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: ticket1.id,
seen: false,
user_id: @agent_user1.id,
created_by_id: 1,
updated_by_id: 1,
created_at: Time.zone.now - 2.days,
updated_at: Time.zone.now - 2.days,
)
online_notification4 = OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: ticket1.id,
seen: true,
user_id: @agent_user1.id,
created_by_id: @agent_user1.id,
updated_by_id: @agent_user1.id,
created_at: Time.zone.now - 2.days,
updated_at: Time.zone.now - 2.days,
)
online_notification5 = OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: ticket1.id,
seen: true,
user_id: @agent_user1.id,
created_by_id: @agent_user2.id,
updated_by_id: @agent_user2.id,
created_at: Time.zone.now - 2.days,
updated_at: Time.zone.now - 2.days,
)
online_notification6 = OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: ticket1.id,
seen: true,
user_id: @agent_user1.id,
created_by_id: @agent_user1.id,
updated_by_id: @agent_user1.id,
created_at: Time.zone.now - 5.minutes,
updated_at: Time.zone.now - 5.minutes,
)
online_notification7 = OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: ticket1.id,
seen: true,
user_id: @agent_user1.id,
created_by_id: @agent_user2.id,
updated_by_id: @agent_user2.id,
created_at: Time.zone.now - 5.minutes,
updated_at: Time.zone.now - 5.minutes,
)
OnlineNotification.cleanup
assert_not(OnlineNotification.find_by(id: online_notification1.id))
assert_not(OnlineNotification.find_by(id: online_notification2.id))
assert(OnlineNotification.find_by(id: online_notification3.id))
assert_not(OnlineNotification.find_by(id: online_notification4.id))
assert_not(OnlineNotification.find_by(id: online_notification5.id))
assert(OnlineNotification.find_by(id: online_notification6.id))
assert(OnlineNotification.find_by(id: online_notification7.id))
OnlineNotification.destroy_all
end
test 'not existing object ref' do
assert_raises(RuntimeError) do
OnlineNotification.add(
type: 'create',
object: 'TicketNotExisting',
o_id: 123,
seen: false,
user_id: @agent_user1.id,
created_by_id: 1,
updated_by_id: 1,
created_at: Time.zone.now - 10.months,
updated_at: Time.zone.now - 10.months,
)
end
assert_raises(ActiveRecord::RecordNotFound) do
OnlineNotification.add(
type: 'create',
object: 'Ticket',
o_id: 123,
seen: false,
user_id: @agent_user1.id,
created_by_id: 1,
updated_by_id: 1,
created_at: Time.zone.now - 10.months,
updated_at: Time.zone.now - 10.months,
)
end
end
end