362 lines
11 KiB
Ruby
362 lines
11 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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require 'test_helper'
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class TicketLastOwnerUpdateTest < ActiveSupport::TestCase
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setup do
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Group.create_or_update(
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name: 'LastOwnerUpdate',
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email_address: EmailAddress.first,
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assignment_timeout: 60,
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updated_by_id: 1,
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created_by_id: 1,
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)
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roles = Role.where(name: 'Agent')
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@agent1 = User.create_or_update(
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login: 'ticket-assignment_timeout-agent1@example.com',
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firstname: 'Overview',
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lastname: 'Agent1',
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email: 'ticket-assignment_timeout-agent1@example.com',
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password: 'agentpw',
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active: true,
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roles: roles,
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groups: Group.all,
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updated_by_id: 1,
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created_by_id: 1,
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)
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end
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test 'last_owner_update_at check by state' do
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ticket = Ticket.create!(
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title: 'assignment_timeout test by state 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket.state = Ticket::State.lookup(name: 'closed')
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ticket.save!
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assert_nil(ticket.last_owner_update_at)
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ticket = Ticket.create!(
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title: 'assignment_timeout test by state 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'pending reminder'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket.last_owner_update_at)
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ticket.state = Ticket::State.lookup(name: 'open')
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ticket.save!
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assert_in_delta(ticket.updated_at.to_i, ticket.last_owner_update_at.to_i, 1)
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end
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test 'last_owner_update_at check with agent reply' do
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ticket = Ticket.create!(
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title: 'assignment_timeout test by state 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'open'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket.updated_at.to_i, ticket.last_owner_update_at.to_i, 1)
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travel 1.hour
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Ticket::Article.create(
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ticket_id: ticket.id,
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from: 'some_sender@example.com',
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to: 'some_recipient@example.com',
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subject: 'some subject',
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message_id: 'some@id',
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body: 'some message reply by customer email',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Customer'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 2,
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created_by_id: 2,
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)
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ticket_last_owner_update_at = ticket.last_owner_update_at
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ticket.reload
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket_last_owner_update_at.to_i, 1)
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travel 1.hour
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Ticket::Article.create(
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ticket_id: ticket.id,
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from: 'some_sender@example.com',
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to: 'some_recipient@example.com',
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subject: 'some subject',
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message_id: 'some@id',
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body: 'some message reply by agent email',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Agent'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: @agent1.id,
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created_by_id: @agent1.id,
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)
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ticket_last_owner_update_at = Time.zone.now
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ticket.reload
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket_last_owner_update_at.to_i, 1)
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end
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test 'last_owner_update_at check' do
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ticket = Ticket.create!(
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title: 'assignment_timeout test 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket.last_owner_update_at)
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travel 1.hour
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ticket.owner = @agent1
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ticket.save!
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket = Ticket.create!(
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title: 'assignment_timeout test 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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customer_id: 2,
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state: Ticket::State.lookup(name: 'closed'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket.last_owner_update_at)
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travel 1.hour
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ticket.owner = @agent1
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ticket.save!
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket = Ticket.create!(
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title: 'assignment_timeout test 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket.owner_id = 1
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ticket.save!
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assert_nil(ticket.last_owner_update_at)
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ticket = Ticket.create!(
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title: 'assignment_timeout test 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'open'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket.owner_id = 1
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ticket.save!
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assert_nil(ticket.last_owner_update_at)
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ticket = Ticket.create!(
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title: 'assignment_timeout test 2',
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group: Group.lookup(name: 'Users'),
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket.last_owner_update_at)
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travel 1.hour
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ticket.owner = @agent1
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ticket.save!
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket = Ticket.create!(
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title: 'assignment_timeout test 2',
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group: Group.lookup(name: 'Users'),
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customer_id: 2,
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state: Ticket::State.lookup(name: 'closed'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket.last_owner_update_at)
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travel 1.hour
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ticket.owner = @agent1
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ticket.save!
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket = Ticket.create!(
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title: 'assignment_timeout test 2',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket.last_owner_update_at.to_i, ticket.updated_at.to_i, 1)
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ticket.owner_id = 1
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ticket.save!
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assert_nil(ticket.last_owner_update_at)
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ticket = Ticket.create!(
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title: 'assignment_timeout test 2',
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group: Group.lookup(name: 'Users'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'closed'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket.last_owner_update_at)
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ticket.owner_id = 1
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ticket.save!
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assert_nil(ticket.last_owner_update_at)
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end
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test 'last_owner_update_at assignment_timeout check' do
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ticket1 = Ticket.create!(
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title: 'assignment_timeout test 1',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket1.last_owner_update_at)
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ticket2 = Ticket.create!(
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title: 'assignment_timeout test 2',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket2.last_owner_update_at.to_i, ticket2.updated_at.to_i, 1)
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ticket3 = Ticket.create!(
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title: 'assignment_timeout test 3',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'open'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket3.last_owner_update_at.to_i, ticket3.updated_at.to_i, 1)
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ticket4 = Ticket.create!(
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title: 'assignment_timeout test 4',
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group: Group.lookup(name: 'Users'),
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_nil(ticket4.last_owner_update_at)
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ticket5 = Ticket.create!(
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title: 'assignment_timeout test 5',
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group: Group.lookup(name: 'LastOwnerUpdate'),
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owner: @agent1,
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_in_delta(ticket5.last_owner_update_at.to_i, ticket5.updated_at.to_i, 1)
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travel 55.minutes
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Ticket.process_auto_unassign
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ticket1after = Ticket.find(ticket1.id)
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assert_nil(ticket1.last_owner_update_at)
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assert_equal(ticket1.updated_at.to_s, ticket1after.updated_at.to_s)
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ticket2after = Ticket.find(ticket2.id)
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assert_in_delta(ticket2.last_owner_update_at.to_i, ticket2after.last_owner_update_at.to_i, 1)
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assert_equal(ticket2.updated_at.to_s, ticket2after.updated_at.to_s)
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ticket3after = Ticket.find(ticket3.id)
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assert_in_delta(ticket3.last_owner_update_at.to_i, ticket3after.last_owner_update_at.to_i, 1)
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assert_equal(ticket3.updated_at.to_s, ticket3after.updated_at.to_s)
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ticket4after = Ticket.find(ticket4.id)
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assert_nil(ticket4.last_owner_update_at)
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assert_equal(ticket4.updated_at.to_s, ticket4after.updated_at.to_s)
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ticket5after = Ticket.find(ticket5.id)
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assert_equal(ticket5after.owner_id, @agent1.id)
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assert_equal(ticket5.updated_at.to_s, ticket5after.updated_at.to_s)
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travel 15.minutes
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Ticket.process_auto_unassign
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ticket_updated_at = Time.current
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ticket1after = Ticket.find(ticket1.id)
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assert_nil(ticket1.last_owner_update_at)
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assert_equal(ticket1.updated_at.to_s, ticket1after.updated_at.to_s)
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ticket2after = Ticket.find(ticket2.id)
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assert_nil(ticket2after.last_owner_update_at)
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assert_equal(ticket2after.owner_id, 1)
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assert_equal(ticket_updated_at.to_s, ticket2after.updated_at.to_s)
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ticket3after = Ticket.find(ticket3.id)
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assert_nil(ticket3after.last_owner_update_at)
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assert_equal(ticket3after.owner_id, 1)
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assert_equal(ticket_updated_at.to_s, ticket3after.updated_at.to_s)
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ticket4after = Ticket.find(ticket4.id)
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assert_nil(ticket4.last_owner_update_at)
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assert_equal(ticket4.updated_at.to_s, ticket4after.updated_at.to_s)
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ticket5after = Ticket.find(ticket5.id)
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assert_equal(ticket5after.owner_id, 1)
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assert_equal(ticket_updated_at.to_s, ticket5after.updated_at.to_s)
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end
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end
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