321 lines
11 KiB
Ruby
321 lines
11 KiB
Ruby
# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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require 'test_helper'
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class TicketOverviewOutOfOfficeTest < ActiveSupport::TestCase
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setup do
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group = Group.create_or_update(
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name: 'OverviewReplacementTest',
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updated_at: '2015-02-05 16:37:00',
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updated_by_id: 1,
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created_by_id: 1,
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)
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roles = Role.where(name: 'Agent')
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@agent1 = User.create_or_update(
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login: 'ticket-overview-agent1@example.com',
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firstname: 'Overview',
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lastname: 'Agent1',
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email: 'ticket-overview-agent1@example.com',
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password: 'agentpw',
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active: true,
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roles: roles,
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groups: [group],
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out_of_office: false,
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updated_at: '2015-02-05 16:37:00',
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updated_by_id: 1,
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created_by_id: 1,
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)
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@agent2 = User.create_or_update(
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login: 'ticket-overview-agent2@example.com',
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firstname: 'Overview',
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lastname: 'Agent2',
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email: 'ticket-overview-agent2@example.com',
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password: 'agentpw',
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active: true,
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roles: roles,
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groups: [group],
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out_of_office: false,
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updated_at: '2015-02-05 16:38:00',
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updated_by_id: 1,
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created_by_id: 1,
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)
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roles = Role.where(name: 'Customer')
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organization1 = Organization.create_or_update(
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name: 'Overview Org',
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updated_at: '2015-02-05 16:37:00',
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updated_by_id: 1,
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created_by_id: 1,
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)
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@customer1 = User.create_or_update(
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login: 'ticket-overview-customer1@example.com',
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firstname: 'Overview',
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lastname: 'Customer1',
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email: 'ticket-overview-customer1@example.com',
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password: 'customerpw',
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active: true,
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organization_id: organization1.id,
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roles: roles,
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out_of_office: false,
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updated_at: '2015-02-05 16:37:00',
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updated_by_id: 1,
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created_by_id: 1,
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)
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Overview.destroy_all
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UserInfo.current_user_id = 1
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overview_role = Role.find_by(name: 'Agent')
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@overview1 = Overview.create_or_update(
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name: 'My replacement Tickets',
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link: 'my_replacement',
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prio: 1000,
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role_ids: [overview_role.id],
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out_of_office: true,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: Ticket::State.by_category(:open).pluck(:id),
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},
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'ticket.out_of_office_replacement_id' => {
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operator: 'is',
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pre_condition: 'current_user.id',
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},
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},
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order: {
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by: 'created_at',
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direction: 'ASC',
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},
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view: {
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d: %w[title customer group created_at],
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s: %w[title customer group created_at],
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m: %w[number title customer group created_at],
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view_mode_default: 's',
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},
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)
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@overview2 = Overview.create_if_not_exists(
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name: 'My assigned Tickets',
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link: 'my_assigned',
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prio: 900,
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role_ids: [overview_role.id],
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: Ticket::State.by_category(:open).pluck(:id),
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},
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'ticket.owner_id' => {
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operator: 'is',
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pre_condition: 'current_user.id',
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},
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},
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order: {
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by: 'created_at',
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direction: 'ASC',
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},
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view: {
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d: %w[title customer group created_at],
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s: %w[title customer group created_at],
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m: %w[number title customer group created_at],
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view_mode_default: 's',
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},
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)
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overview_role = Role.find_by(name: 'Customer')
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@overview3 = Overview.create_or_update(
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name: 'My Tickets',
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link: 'my_tickets',
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prio: 1100,
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role_ids: [overview_role.id],
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out_of_office: false,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [1, 2, 3, 4, 6, 7],
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},
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'ticket.out_of_office_replacement_id' => {
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operator: 'is',
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pre_condition: 'current_user.organization_id',
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},
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},
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order: {
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by: 'created_at',
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direction: 'DESC',
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},
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view: {
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d: %w[title customer state created_at],
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s: %w[number title state created_at],
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m: %w[number title state created_at],
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view_mode_default: 's',
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},
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)
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end
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test 'overview index' do
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result = Ticket::Overviews.all(
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current_user: @agent1,
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)
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assert_equal(1, result.count)
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assert_equal('My assigned Tickets', result[0].name)
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result = Ticket::Overviews.all(
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current_user: @agent2,
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)
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assert_equal(1, result.count)
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assert_equal('My assigned Tickets', result[0].name)
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result = Ticket::Overviews.all(
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current_user: @customer1,
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)
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assert_equal(1, result.count)
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assert_equal('My Tickets', result[0].name)
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@agent1.out_of_office = true
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@agent1.out_of_office_start_at = Time.zone.now - 2.days
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@agent1.out_of_office_end_at = Time.zone.now + 2.days
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@agent1.out_of_office_replacement_id = @agent2.id
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@agent1.save!
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result = Ticket::Overviews.all(
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current_user: @agent1,
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)
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assert_equal(1, result.count)
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assert_equal('My assigned Tickets', result[0].name)
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result = Ticket::Overviews.all(
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current_user: @agent2,
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)
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assert_equal(2, result.count)
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assert_equal('My assigned Tickets', result[0].name)
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assert_equal('My replacement Tickets', result[1].name)
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result = Ticket::Overviews.all(
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current_user: @customer1,
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)
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assert_equal(1, result.count)
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assert_equal('My Tickets', result[0].name)
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end
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test 'overview shown' do
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result = Ticket::Overviews.index(@agent1)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My assigned Tickets')
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assert_equal(result[0][:overview][:view], 'my_assigned')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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result = Ticket::Overviews.index(@agent2)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My assigned Tickets')
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assert_equal(result[0][:overview][:view], 'my_assigned')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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result = Ticket::Overviews.index(@customer1)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My Tickets')
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assert_equal(result[0][:overview][:view], 'my_tickets')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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@agent1.out_of_office = true
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@agent1.out_of_office_start_at = Time.zone.now - 2.days
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@agent1.out_of_office_end_at = Time.zone.now + 2.days
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@agent1.out_of_office_replacement_id = @agent2.id
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@agent1.save!
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assert_equal(@agent2.out_of_office_agent_of.count, 1)
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assert(@agent2.out_of_office_agent_of[0])
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assert_equal(@agent2.out_of_office_agent_of[0].id, @agent1.id)
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result = Ticket::Overviews.index(@agent1)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My assigned Tickets')
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assert_equal(result[0][:overview][:view], 'my_assigned')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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result = Ticket::Overviews.index(@agent2)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My assigned Tickets')
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assert_equal(result[0][:overview][:view], 'my_assigned')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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assert(result[1])
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assert_equal(result[1][:overview][:name], 'My replacement Tickets')
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assert_equal(result[1][:overview][:view], 'my_replacement')
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assert_equal(result[1][:count], 0)
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assert_equal(result[1][:tickets].class, Array)
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assert(result[1][:tickets].blank?)
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result = Ticket::Overviews.index(@customer1)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My Tickets')
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assert_equal(result[0][:overview][:view], 'my_tickets')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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ticket1 = Ticket.create!(
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title: 'overview test 1',
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group: Group.lookup(name: 'OverviewReplacementTest'),
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customer_id: 2,
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owner_id: @agent1.id,
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state: Ticket::State.lookup(name: 'new'),
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priority: Ticket::Priority.lookup(name: '2 normal'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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Ticket::Article.create!(
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ticket_id: ticket1.id,
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from: 'some_sender@example.com',
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to: 'some_recipient@example.com',
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subject: 'some subject',
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message_id: 'some@id',
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body: 'some message... 123',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Customer'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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result = Ticket::Overviews.index(@agent1)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My assigned Tickets')
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assert_equal(result[0][:overview][:view], 'my_assigned')
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assert_equal(result[0][:count], 1)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets])
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assert_equal(result[0][:tickets][0][:id], ticket1.id)
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result = Ticket::Overviews.index(@agent2)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My assigned Tickets')
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assert_equal(result[0][:overview][:view], 'my_assigned')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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assert(result[1])
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assert_equal(result[1][:overview][:name], 'My replacement Tickets')
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assert_equal(result[1][:overview][:view], 'my_replacement')
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assert_equal(result[1][:count], 1)
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assert_equal(result[1][:tickets].class, Array)
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assert(result[1][:tickets])
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assert_equal(result[1][:tickets][0][:id], ticket1.id)
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result = Ticket::Overviews.index(@customer1)
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assert(result[0])
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assert_equal(result[0][:overview][:name], 'My Tickets')
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assert_equal(result[0][:overview][:view], 'my_tickets')
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assert_equal(result[0][:count], 0)
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assert_equal(result[0][:tickets].class, Array)
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assert(result[0][:tickets].blank?)
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end
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end
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