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Martin Edenhofer ef71c4b2ec Improved error handling.
2013-06-19 14:22:13 +02:00
app Improved error handling. 2013-06-19 14:22:13 +02:00
config Implemented server push if ticket, article or user has changed. 2013-06-19 02:40:42 +02:00
db Moved footer to java script context. Added boot splash screen. 2013-06-11 23:24:04 +02:00
doc Added example email. 2013-06-18 11:40:09 +02:00
extras Update extras/apr-util.spec 2013-01-15 22:38:55 +01:00
lib Fixed thread issue with event buffer. 2013-06-19 14:04:09 +02:00
log Init version. 2012-04-10 15:31:21 +02:00
prototype style updates 2012-04-20 17:38:21 +02:00
public Init version of new form generator. 2013-06-16 14:15:58 +02:00
script Implemented server push if ticket, article or user has changed. 2013-06-19 02:40:42 +02:00
test Implemented server push if ticket, article or user has changed. 2013-06-19 02:40:42 +02:00
tmp Added pids directory. 2013-06-06 11:54:21 +02:00
vendor Init version. 2012-04-10 15:31:21 +02:00
.gitignore Added pids directory. 2013-06-06 16:23:20 +02:00
config.ru Init version. 2012-04-10 15:31:21 +02:00
CREDITS Updated, everyone should update his entry by him self. 2013-01-22 17:35:47 +01:00
Gemfile Added eco gem. 2013-05-31 01:33:20 +02:00
Rakefile removed metric_fu 2012-11-13 18:28:48 +01:00
README.md Merge branch 'master' of https://github.com/martini/zammad 2013-01-23 08:23:00 +01:00
README_Install_Mac.md Added missing items. 2013-01-22 22:43:31 +01:00
README_Install_Ubuntu.md Update README_Install_Ubuntu.md 2013-03-14 18:28:08 +01:00

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system
     root@shell> cd /opt/
     root@shell> tar -xzf zammad-1.0.1.tar.gz
     root@shell> useradd zammad
     zammad@shell> su - zammad
  1. Install all dependencies
     zammad@shell> cd zammad
     zammad@shell> gem install rails
     zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
     zammad@shell> sudo bundle install
  1. Configure your databases
     zammad@shell> cp config/database.yml.dist config/database.yml
     zammad@shell> vi config/database.yml
  1. Initialize your database
     zammad@shell> export RAILS_ENV=production
     zammad@shell> rake db:create
     zammad@shell> rake db:migrate
     zammad@shell> rake db:seed
  1. Change directory to zammad (if needed) and start the web server:
     zammad@shell> rake assets:precompile
     zammad@shell> rails server # rails web server
     zammad@shell> ruby script/websocket-server.rb # non blocking websocket server
     zammad@shell> rails runner 'Session.jobs' # generate overviews on demand, just send changed data to browser
  1. Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.