trabajo-afectivo/app/controllers/concerns/creates_ticket_articles.rb

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# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
module CreatesTicketArticles
extend ActiveSupport::Concern
private
def article_create(ticket, params)
# create article if given
form_id = params[:form_id]
params.delete(:form_id)
subtype = params.delete(:subtype)
# check min. params
raise Exceptions::UnprocessableEntity, 'Need at least article: { body: "some text" }' if !params[:body]
# fill default values
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if params[:type_id].blank? && params[:type].blank?
params[:type_id] = Ticket::Article::Type.lookup(name: 'note').id
end
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if params[:sender_id].blank? && params[:sender].blank?
sender = 'Customer'
if current_user.permissions?('ticket.agent')
sender = 'Agent'
end
params[:sender_id] = Ticket::Article::Sender.lookup(name: sender).id
end
# remember time accounting
time_unit = params[:time_unit]
clean_params = Ticket::Article.association_name_to_id_convert(params)
clean_params = Ticket::Article.param_cleanup(clean_params, true)
# overwrite params
if !current_user.permissions?('ticket.agent')
clean_params[:sender_id] = Ticket::Article::Sender.lookup(name: 'Customer').id
clean_params.delete(:sender)
clean_params.delete(:origin_by_id)
type = Ticket::Article::Type.lookup(id: clean_params[:type_id])
if !type.name.match?(%r{^(note|web)$})
clean_params[:type_id] = Ticket::Article::Type.lookup(name: 'note').id
end
clean_params.delete(:type)
clean_params[:internal] = false
end
article = Ticket::Article.new(clean_params)
article.ticket_id = ticket.id
# store dataurl images to store
attachments_inline = []
if article.body && article.content_type =~ %r{text/html}i
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(article.body, attachments_inline) = HtmlSanitizer.replace_inline_images(article.body, ticket.id)
end
# find attachments in upload cache
attachments = []
if form_id
attachments += UploadCache.new(form_id).attachments
end
# store inline attachments
attachments_inline.each do |attachment|
attachments << {
data: attachment[:data],
filename: attachment[:filename],
preferences: attachment[:preferences],
}
end
# add attachments as param
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if params[:attachments].present?
required_keys = %w[mime-type filename data]
preferences_keys = %w[charset mime-type]
params[:attachments].each_with_index do |attachment, index|
# validation
required_keys.each do |key|
next if attachment[key]
raise Exceptions::UnprocessableEntity, "Attachment needs '#{key}' param for attachment with index '#{index}'"
end
preferences = {}
preferences_keys.each do |key|
next if !attachment[key]
store_key = key.tr('-', '_').camelize.gsub(%r{(.+)([A-Z])}, '\1_\2').tr('_', '-')
preferences[store_key] = attachment[key]
end
begin
base64_data = attachment[:data].gsub(%r{[\r\n]}, '')
attachment_data = Base64.strict_decode64(base64_data)
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rescue ArgumentError
raise Exceptions::UnprocessableEntity, "Invalid base64 for attachment with index '#{index}'"
end
attachments << {
data: attachment_data,
filename: attachment[:filename],
preferences: preferences,
}
end
end
article.attachments = attachments
# set subtype of present
article.preferences[:subtype] = subtype if subtype.present?
article.save!
# account time
if time_unit.present?
Ticket::TimeAccounting.create!(
ticket_id: article.ticket_id,
ticket_article_id: article.id,
time_unit: time_unit
)
end
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return article if form_id.blank?
# clear in-progress state from taskbar
Taskbar
.where(user_id: current_user.id)
.first { |taskbar| taskbar.persisted_form_id == form_id }
&.update!(state: {})
# remove temporary attachment cache
UploadCache.new(form_id).destroy
article
end
end