trabajo-afectivo/lib/sessions/event/chat_transfer.rb

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# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
class Sessions::Event::ChatTransfer < Sessions::Event::ChatBase
def run
return super if super
return if !permission_check('chat.agent', 'chat')
# find chat session
chat_session = Chat::Session.find_by(id: @payload['session_id'])
if !chat_session
return {
event: 'chat_session_start',
data: {
state: 'failed',
message: 'No session available.',
},
}
end
chat_ids_to_notify = [chat_session.chat_id, @payload['chat_id']]
chat_session.chat_id = @payload['chat_id']
chat_session.state = 'waiting'
chat_session.save
# send state update with sessions to agents
Chat.broadcast_agent_state_update(chat_ids_to_notify)
# send transfer message to client
message = {
event: 'chat_session_notice',
data: {
session_id: chat_session.session_id,
message: 'Conversation transfered into other chat. Please stay tuned.',
},
}
chat_session.send_to_recipients(message, @client_id)
nil
end
end