trabajo-afectivo/README.md

Welcome to Zammad
=================

Zammad is a web based open source helpdesk/ticket system with many features
to manage customer communication via several channels like telephone, facebook,
twitter, chat and e-mails. It is distributed under the GNU AFFERO General Public
 License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS
10.x. Do you receive many e-mails and want to answer them with a team of agents?
You're going to love Zammad!


Getting Started
---------------

1. Install Zammad on your system
```
  root@shell> cd /opt/
  root@shell> tar -xzf zammad-1.0.1.tar.gz
  root@shell> useradd zammad
  zammad@shell> su - zammad
```

2. Install all dependencies
```
  zammad@shell> cd zammad
  zammad@shell> gem install bundler

  # For PostgreSQL (note, the option says "without ... mysql")
  zammad@shell> bundle install --without test development mysql

  # For MySQL (note, the option says "without ... postgres")
  zammad@shell> bundle install --without test development postgres
```

3. Configure your databases
```
  zammad@shell> cp config/database.yml.dist config/database.yml
  zammad@shell> vi config/database.yml
```

4. Initialize your database
```
  zammad@shell> export RAILS_ENV=production
  zammad@shell> rake db:create
  zammad@shell> rake db:migrate
  zammad@shell> rake db:seed
```

5. Change directory to zammad (if needed) and start the web server:
```
  zammad@shell> rake assets:precompile
  zammad@shell> rails s -p 3000 # application web server
  zammad@shell> script/websocket-server.rb start # non blocking websocket server
  zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
```

6. Go to http://localhost:3000/#getting_started and you'll see:
 "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.