61 lines
1.3 KiB
Ruby
61 lines
1.3 KiB
Ruby
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# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Sequencer
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class Unit
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module Import
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module Kayako
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module Post
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module Channel
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class Base
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attr_reader :resource
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def initialize(resource)
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@resource = resource
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end
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def mapping
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{
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message_id: resource['id'],
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internal: internal?,
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from: from,
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type_id: article_type_id,
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}
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end
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def article_type_id
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return if article_type_name.nil?
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::Ticket::Article::Type.select(:id).find_by(name: article_type_name).id
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end
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private
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def internal?
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false
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end
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def original_post
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resource['original']
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end
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def article_type_name
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raise NotImplementedError
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end
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def identify_key
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raise NotImplementedError
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end
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def from
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return if resource['identity'].nil?
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resource['identity'][identify_key]
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end
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end
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end
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end
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end
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end
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end
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end
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