62 lines
1.7 KiB
Ruby
62 lines
1.7 KiB
Ruby
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# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
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module Ticket::Search
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=begin
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search tickets
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result = Ticket.search(
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:current_user => User.find(123),
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:query => 'search something',
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:limit => 15,
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)
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returns
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result = [ticket_model1, ticket_model2]
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=end
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def self.search (params)
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# get params
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query = params[:query]
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limit = params[:limit] || 12
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current_user = params[:current_user]
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conditions = []
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if current_user.is_role('Agent')
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group_ids = Group.select( 'groups.id' ).joins(:users).
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where( 'groups_users.user_id = ?', current_user.id ).
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where( 'groups.active = ?', true ).
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map( &:id )
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conditions = [ 'group_id IN (?)', group_ids ]
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else
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if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
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conditions = [ 'customer_id = ?', current_user.id ]
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else
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conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
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end
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end
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# do query
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tickets_all = Ticket.select('DISTINCT(tickets.id)').
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where(conditions).
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where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
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joins(:articles).
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limit(limit).
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order('`tickets`.`created_at` DESC')
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# build result list
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tickets = []
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users = {}
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tickets_all.each do |ticket|
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ticket_tmp = Ticket.lookup( :id => ticket.id )
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tickets.push ticket_tmp
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end
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return tickets
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end
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end
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