trabajo-afectivo/app/models/observer/ticket/article/communicate_twitter.rb

# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/

class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
  observe 'ticket::_article'

  def after_create(record)

    # return if we run import mode
    return true if Setting.get('import_mode')

    # only do send email if article got created via application_server (e. g. not
    # if article and sender type is set via *.postmaster)
    return true if ApplicationHandleInfo.postmaster?

    # if sender is customer, do not communicate
    return true if !record.sender_id

    sender = Ticket::Article::Sender.lookup(id: record.sender_id)
    return true if sender.nil?
    return true if sender.name == 'Customer'

    # only apply on tweets
    return true if !record.type_id

    type = Ticket::Article::Type.lookup(id: record.type_id)
    return true if type.nil?
    return true if !type.name.match?(/\Atwitter/i)

    raise Exceptions::UnprocessableEntity, 'twitter to: parameter is missing' if record.to.blank? && type['name'] == 'twitter direct-message'

    CommunicateTwitterJob.perform_later(record.id)
  end

end