trabajo-afectivo/lib/report/ticket_first_solution.rb

119 lines
3.2 KiB
Ruby
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2015-10-29 02:33:36 +00:00
class Report::TicketFirstSolution
=begin
result = Report::TicketFirstSolution.aggs(
range_start: '2015-01-01T00:00:00Z',
range_end: '2015-12-31T23:59:59Z',
interval: 'month', # quarter, month, week, day, hour, minute, second
selector: selector, # ticket selector to get only a collection of tickets
)
returns
[4,5,1,5,0,51,5,56,7,4]
=end
def self.aggs(params)
interval = params[:interval]
if params[:interval] == 'week'
interval = 'day'
end
result = []
if params[:interval] == 'month'
start = Date.parse(params[:range_start])
stop_interval = 12
elsif params[:interval] == 'week'
start = Date.parse(params[:range_start])
stop_interval = 7
elsif params[:interval] == 'day'
start = Date.parse(params[:range_start])
stop_interval = 31
elsif params[:interval] == 'hour'
start = Time.zone.parse(params[:range_start])
stop_interval = 24
elsif params[:interval] == 'minute'
start = Time.zone.parse(params[:range_start])
stop_interval = 60
end
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(1..stop_interval).each { |_counter|
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if params[:interval] == 'month'
stop = start.next_month
elsif params[:interval] == 'week'
stop = start.next_day
elsif params[:interval] == 'day'
stop = start.next_day
elsif params[:interval] == 'hour'
stop = start + 1.hour
elsif params[:interval] == 'minute'
stop = start + 1.minute
end
query, bind_params, tables = Ticket.selector2sql(params[:selector])
ticket_list = Ticket.select('tickets.id, tickets.close_time, tickets.created_at').where(
'tickets.close_time IS NOT NULL AND tickets.close_time >= ? AND tickets.close_time < ?',
start,
stop,
).where(query, *bind_params).joins(tables)
count = 0
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ticket_list.each { |ticket|
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closed_at = ticket.close_time
created_at = ticket.created_at
if (closed_at - (60 * 15) ) < created_at
count += 1
end
}
result.push count
start = stop
}
result
end
=begin
result = Report::TicketFirstSolution.items(
range_start: '2015-01-01T00:00:00Z',
range_end: '2015-12-31T23:59:59Z',
selector: selector, # ticket selector to get only a collection of tickets
)
returns
{
count: 123,
ticket_ids: [4,5,1,5,0,51,5,56,7,4],
assets: assets,
}
=end
def self.items(params)
query, bind_params, tables = Ticket.selector2sql(params[:selector])
ticket_list = Ticket.select('tickets.id, tickets.close_time, tickets.created_at').where(
'tickets.close_time IS NOT NULL AND tickets.close_time >= ? AND tickets.close_time < ?',
params[:range_start],
params[:range_end],
).where(query, *bind_params).joins(tables)
count = 0
assets = {}
ticket_ids = []
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ticket_list.each { |ticket|
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closed_at = ticket.close_time
created_at = ticket.created_at
if (closed_at - (60 * 15) ) < created_at
count += 1
ticket_ids.push ticket.id
end
ticket_full = Ticket.find(ticket.id)
assets = ticket_full.assets(assets)
}
{
count: count,
ticket_ids: ticket_ids,
assets: assets,
}
end
end