119 lines
3.2 KiB
Ruby
119 lines
3.2 KiB
Ruby
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class Report::TicketFirstSolution
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=begin
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result = Report::TicketFirstSolution.aggs(
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range_start: '2015-01-01T00:00:00Z',
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range_end: '2015-12-31T23:59:59Z',
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interval: 'month', # quarter, month, week, day, hour, minute, second
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selector: selector, # ticket selector to get only a collection of tickets
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)
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returns
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[4,5,1,5,0,51,5,56,7,4]
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=end
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def self.aggs(params)
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interval = params[:interval]
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if params[:interval] == 'week'
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interval = 'day'
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end
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result = []
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if params[:interval] == 'month'
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start = Date.parse(params[:range_start])
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stop_interval = 12
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elsif params[:interval] == 'week'
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start = Date.parse(params[:range_start])
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stop_interval = 7
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elsif params[:interval] == 'day'
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start = Date.parse(params[:range_start])
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stop_interval = 31
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elsif params[:interval] == 'hour'
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start = Time.zone.parse(params[:range_start])
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stop_interval = 24
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elsif params[:interval] == 'minute'
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start = Time.zone.parse(params[:range_start])
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stop_interval = 60
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end
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(1..stop_interval).each {|_counter|
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if params[:interval] == 'month'
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stop = start.next_month
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elsif params[:interval] == 'week'
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stop = start.next_day
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elsif params[:interval] == 'day'
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stop = start.next_day
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elsif params[:interval] == 'hour'
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stop = start + 1.hour
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elsif params[:interval] == 'minute'
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stop = start + 1.minute
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end
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query, bind_params, tables = Ticket.selector2sql(params[:selector])
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ticket_list = Ticket.select('tickets.id, tickets.close_time, tickets.created_at').where(
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'tickets.close_time IS NOT NULL AND tickets.close_time >= ? AND tickets.close_time < ?',
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start,
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stop,
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).where(query, *bind_params).joins(tables)
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count = 0
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ticket_list.each {|ticket|
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closed_at = ticket.close_time
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created_at = ticket.created_at
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if (closed_at - (60 * 15) ) < created_at
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count += 1
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end
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}
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result.push count
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start = stop
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}
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result
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end
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=begin
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result = Report::TicketFirstSolution.items(
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range_start: '2015-01-01T00:00:00Z',
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range_end: '2015-12-31T23:59:59Z',
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selector: selector, # ticket selector to get only a collection of tickets
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)
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returns
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{
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count: 123,
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ticket_ids: [4,5,1,5,0,51,5,56,7,4],
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assets: assets,
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}
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=end
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def self.items(params)
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query, bind_params, tables = Ticket.selector2sql(params[:selector])
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ticket_list = Ticket.select('tickets.id, tickets.close_time, tickets.created_at').where(
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'tickets.close_time IS NOT NULL AND tickets.close_time >= ? AND tickets.close_time < ?',
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params[:range_start],
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params[:range_end],
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).where(query, *bind_params).joins(tables)
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count = 0
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assets = {}
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ticket_ids = []
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ticket_list.each {|ticket|
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closed_at = ticket.close_time
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created_at = ticket.created_at
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if (closed_at - (60 * 15) ) < created_at
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count += 1
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ticket_ids.push ticket.id
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end
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ticket_full = Ticket.find(ticket.id)
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assets = ticket_full.assets(assets)
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}
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{
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count: count,
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ticket_ids: ticket_ids,
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assets: assets,
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}
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end
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end
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