trabajo-afectivo/app/models/ticket/number.rb

# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/

class Ticket
  class Number
    include ApplicationLib

=begin

generate new ticket number

  result = Ticket::Number.generate

returns

  result = "1234556" # new ticket number

=end

    def self.generate

      # generate number
      (1..50_000).each { |i|
        number = adapter.generate
        ticket = Ticket.where( number: number ).first
        return number if !ticket
      }
      raise "Can't generate new ticket number!"
    end

=begin

check if string contrains a valid ticket number

  result = Ticket::Number.check('some string [Ticket#123456]')

returns

  result = ticket # Ticket model of ticket with matching ticket number

=end

    def self.check(string)
      adapter.check(string)
    end

    def self.adapter

      # load backend based on config
      adapter_name = Setting.get('ticket_number')
      if !adapter_name
        raise 'Missing ticket_number setting option'
      end
      adapter = load_adapter(adapter_name)
      if !adapter
        raise "Can't load ticket_number adapter '#{adapter_name}'"
      end
      adapter
    end
  end
end