trabajo-afectivo/app/models/ticket/subject.rb

# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/

class Ticket
  module Subject

=begin

build new subject with ticket number in there

  ticket = Ticket.find(123)
  result = ticket.subject_build('some subject')

returns

  result = "[Ticket#1234567] some subject"

=end

    def subject_build (subject)

      # clena subject
      subject = self.subject_clean(subject)

      ticket_hook         = Setting.get('ticket_hook')
      ticket_hook_divider = Setting.get('ticket_hook_divider')

      # none position
      if Setting.get('ticket_hook_position') == 'none'
        return subject
      end

      # right position
      if Setting.get('ticket_hook_position') == 'right'
        return subject + " [#{ticket_hook}#{ticket_hook_divider}#{self.number}] "
      end

      # left position
      return "[#{ticket_hook}#{ticket_hook_divider}#{self.number}] " + subject
    end

=begin

clean subject remove ticket number and other not needed chars

  ticket = Ticket.find(123)
  result = ticket.subject_clean('[Ticket#1234567] some subject')

returns

  result = "some subject"

=end

    def subject_clean (subject)
      ticket_hook         = Setting.get('ticket_hook')
      ticket_hook_divider = Setting.get('ticket_hook_divider')
      ticket_subject_size = Setting.get('ticket_subject_size')

      # remove all possible ticket hook formats with []
      subject = subject.gsub /\[#{ticket_hook}: #{self.number}\](\s+?|)/, ''
      subject = subject.gsub /\[#{ticket_hook}:#{self.number}\](\s+?|)/, ''
      subject = subject.gsub /\[#{ticket_hook}#{ticket_hook_divider}#{self.number}\](\s+?|)/, ''

      # remove all possible ticket hook formats without []
      subject = subject.gsub /#{ticket_hook}: #{self.number}(\s+?|)/, ''
      subject = subject.gsub /#{ticket_hook}:#{self.number}(\s+?|)/, ''
      subject = subject.gsub /#{ticket_hook}#{ticket_hook_divider}#{self.number}(\s+?|)/, ''

      # remove leading "..:\s" and "..[\d+]:\s" e. g. "Re: " or "Re[5]: "
      subject = subject.gsub /^(..(\[\d+\])?:\s)+/, ''

      # resize subject based on config
      if subject.length > ticket_subject_size.to_i
        subject = subject[ 0, ticket_subject_size.to_i ] + '[...]'
      end

      subject
    end
  end
end