2016-11-13 18:33:12 +00:00
|
|
|
Neues Ticket (#{ticket.title})
|
2016-02-19 21:05:36 +00:00
|
|
|
|
2016-11-13 18:33:12 +00:00
|
|
|
<div>Hallo #{recipient.firstname},</div>
|
2016-02-19 21:05:36 +00:00
|
|
|
<br>
|
2016-11-13 18:33:12 +00:00
|
|
|
<div>es wurde ein neues Ticket (#{ticket.title}) von "<b>#{current_user.longname}</b>" erstellt.</div>
|
2016-02-19 21:05:36 +00:00
|
|
|
<br>
|
2016-05-13 13:53:16 +00:00
|
|
|
<div>
|
2016-11-13 18:33:12 +00:00
|
|
|
#{t('Group')}: #{ticket.group.name}<br>
|
|
|
|
#{t('Owner')}: #{ticket.owner.fullname}<br>
|
|
|
|
#{t('State')}: #{t(ticket.state.name)}<br>
|
2016-05-13 13:53:16 +00:00
|
|
|
</div>
|
2016-02-19 21:05:36 +00:00
|
|
|
<br>
|
|
|
|
<% if @objects[:article] %>
|
2016-05-13 13:53:16 +00:00
|
|
|
<div>
|
2016-11-13 18:33:12 +00:00
|
|
|
#{t('Information')}:
|
2016-02-19 21:05:36 +00:00
|
|
|
<blockquote type="cite">
|
2016-11-13 18:33:12 +00:00
|
|
|
#{article.body_as_html}
|
2016-02-19 21:05:36 +00:00
|
|
|
</blockquote>
|
2016-05-13 13:53:16 +00:00
|
|
|
</div>
|
2016-02-19 21:05:36 +00:00
|
|
|
<% end %>
|
|
|
|
<br>
|
2016-05-13 13:53:16 +00:00
|
|
|
<div>
|
2016-11-13 18:33:12 +00:00
|
|
|
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('View this in Zammad')}</a>
|
2016-05-13 13:53:16 +00:00
|
|
|
</div>
|