2016-11-13 18:33:12 +00:00
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# #{ticket.title}
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_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Escalated at #{ticket.escalation_at}_
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A ticket (#{ticket.title}) from "#{ticket.customer.longname}" is escalated since "#{ticket.escalation_at}"!
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2016-04-15 21:56:10 +00:00
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<% if @objects[:article] %>
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2016-11-13 18:33:12 +00:00
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#{article.body_as_text}
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2016-04-15 21:56:10 +00:00
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<% end %>
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