trabajo-afectivo/app/models/observer/ticket/notification/background_job.rb

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# encoding: utf-8
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class Observer::Ticket::Notification::BackgroundJob
def initialize(params)
@ticket_id = params[:ticket_id]
@article_id = params[:article_id]
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@type = params[:type]
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@changes = params[:changes]
end
def perform
ticket = Ticket.find(@ticket_id)
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if @article_id
article = Ticket::Article.find(@article_id)
end
# find recipients
recipients = []
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=begin
# group of agents to work on
if data[:recipient] == 'group'
recipients = ticket.agent_of_group()
# owner
elsif data[:recipient] == 'owner'
if ticket.owner_id != 1
recipients.push ticket.owner
end
# customer
elsif data[:recipient] == 'customer'
if ticket.customer_id != 1
# temporarily disabled
# recipients.push ticket.customer
end
# owner or group of agents to work on
elsif data[:recipient] == 'to_work_on'
if ticket.owner_id != 1
recipients.push ticket.owner
else
recipients = ticket.agent_of_group()
end
end
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=end
if ticket.owner_id != 1
recipients.push ticket.owner
else
recipients = ticket.agent_of_group()
end
# send notifications
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recipient_list = ''
recipients.each do |user|
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next if ticket.updated_by_id == user.id
next if !user.active
# create desktop notification
# create online notification
OnlineNotification.add(
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:type => @type,
:object => 'Ticket',
:o_id => ticket.id,
:seen => false,
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:created_by_id => ticket.created_by_id || 1,
:user_id => user.id,
)
# create email notification
next if !user.email || user.email == ''
# add recipient_list
if recipient_list != ''
recipient_list += ','
end
recipient_list += user.email.to_s
changes = self.human_changes(user, ticket)
next if !changes || changes.empty?
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# get user based notification template
# if create, send create message / block update messages
if @type == 'create'
template = self.template_create(user, ticket, article, changes)
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elsif @type == 'update'
template = self.template_update(user, ticket, article, changes)
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else
raise "unknown type for notification #{@type}"
end
# prepare subject & body
notification = {}
[:subject, :body].each { |key|
notification[key.to_sym] = NotificationFactory.build(
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:locale => user.preferences[:locale],
:string => template[key],
:objects => {
:ticket => ticket,
:article => article,
:recipient => user,
}
)
}
# rebuild subject
notification[:subject] = ticket.subject_build( notification[:subject] )
# send notification
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puts "send ticket notifiaction to agent (#{@type}/#{ticket.id}/#{user.email})"
NotificationFactory.send(
:recipient => user,
:subject => notification[:subject],
:body => notification[:body]
)
end
# add history record
if recipient_list != ''
History.add(
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:o_id => ticket.id,
:history_type => 'notification',
:history_object => 'Ticket',
:value_to => recipient_list,
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:created_by_id => ticket.updated_by_id || 1
)
end
end
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def human_changes(user, record)
return {} if !@changes
# only show allowed attributes
attribute_list = ObjectManager::Attribute.by_object_as_hash('Ticket', user)
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#puts "AL #{attribute_list.inspect}"
user_related_changes = {}
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@changes.each {|key, value|
# if no config exists, use all attributes
if !attribute_list || attribute_list.empty?
user_related_changes[key] = value
# if config exists, just use existing attributes for user
elsif attribute_list[key.to_s]
user_related_changes[key] = value
end
}
changes = {}
user_related_changes.each {|key, value|
# get attribute name
attribute_name = key.to_s
object_manager_attribute = attribute_list[attribute_name]
if attribute_name[-3,3] == '_id'
attribute_name = attribute_name[ 0, attribute_name.length-3 ]
end
if key == attribute_name
changes[key] = value
end
value_id = []
value_str = [ value[0], value[1] ]
if key.to_s[-3,3] == '_id'
value_id[0] = value[0]
value_id[1] = value[1]
if record.respond_to?( attribute_name ) && record.send(attribute_name)
relation_class = record.send(attribute_name).class
if relation_class && value_id[0]
relation_model = relation_class.lookup( :id => value_id[0] )
if relation_model
if relation_model['name']
value_str[0] = relation_model['name']
elsif relation_model.respond_to?('fullname')
value_str[0] = relation_model.send('fullname')
end
end
end
if relation_class && value_id[1]
relation_model = relation_class.lookup( :id => value_id[1] )
if relation_model
if relation_model['name']
value_str[1] = relation_model['name']
elsif relation_model.respond_to?('fullname')
value_str[1] = relation_model.send('fullname')
end
end
end
end
end
display = attribute_name
if object_manager_attribute && object_manager_attribute[:display]
display = object_manager_attribute[:display]
end
if object_manager_attribute && object_manager_attribute[:translate]
changes[display] = ["i18n(#{value_str[0].to_s})", "i18n(#{value_str[1].to_s})"]
else
changes[display] = [value_str[0].to_s, value_str[1].to_s]
end
}
changes
end
def template_create(user, ticket, article, ticket_changes)
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article_content = ''
if article
article_content = '<snip>
#{article.body}
</snip>'
end
if user.preferences[:locale] =~ /^de/i
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subject = 'Neues Ticket (#{ticket.title})'
body = 'Hallo #{recipient.firstname},
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es wurde ein neues Ticket (#{ticket.title}) von "#{ticket.updated_by.fullname}" erstellt.
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Gruppe: #{ticket.group.name}
Besitzer: #{ticket.owner.fullname}
Status: i18n(#{ticket.state.name})
' + article_content + '
'
else
subject = 'New Ticket (#{ticket.title})'
body = 'Hi #{recipient.firstname},
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a new Ticket (#{ticket.title}) has been created by "#{ticket.updated_by.fullname}".
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Group: #{ticket.group.name}
Owner: #{ticket.owner.fullname}
State: i18n(#{ticket.state.name})
' + article_content + '
'
end
body = template_header(user) + body.chomp.text2html
body += template_footer(user, ticket, article)
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template = {
:subject => subject,
:body => body,
}
template
end
def template_update(user, ticket, article, ticket_changes)
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changes = ''
ticket_changes.each {|key,value|
changes += "i18n(#{key}): #{value[0]} -> #{value[1]}\n"
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}
article_content = ''
if article
article_content = '<snip>
#{article.body}
</snip>'
end
if user.preferences[:locale] =~ /^de/i
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subject = 'Ticket aktualisiert (#{ticket.title})'
body = 'Hallo #{recipient.firstname},
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Ticket (#{ticket.title}) wurde von "#{ticket.updated_by.fullname}" aktualisiert.
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Änderungen:
' + changes + '
' + article_content + '
'
else
subject = 'Updated Ticket (#{ticket.title})'
body = 'Hi #{recipient.firstname},
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Ticket (#{ticket.title}) has been updated by "#{ticket.updated_by.fullname}".
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Changes:
' + changes + '
' + article_content + '
'
end
body = template_header(user) + body.chomp.text2html
body += template_footer(user,ticket, article)
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template = {
:subject => subject,
:body => body,
}
template
end
def template_header(user)
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'
<style type="text/css">
p, table, div, td {
max-width: 600px;
}
body{
width:90% !important;
-webkit-text-size-adjust:90%;
-ms-text-size-adjust:90%;
font-family: \'Helvetica Neue\', Helvetica, Arial, sans-serif;
font-size: 12px;
}
img {
outline:none; text-decoration:none; -ms-interpolation-mode: bicubic;
}
a img {
border:none;
}
table td {
border-collapse: collapse;
}
table {
border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;
}
.header {
color: #aaaaaa;
border-bottom-style:solid;
border-bottom-width:1px;
border-bottom-color:#aaaaaa;
width: 100%;
max-width: 600px;
padding-bottom: 6px;
margin-bottom: 16px;
padding-top: 6px;
font-size: 16px;
}
.footer {
color: #aaaaaa;
border-top-style:solid;
border-top-width:1px;
border-top-color:#aaaaaa;
width: 100%;
max-width: 600px;
padding-top: 6px;
margin-top: 16px;
padding-botton: 6px;
}
.footer a {
color: #aaaaaa;
}
</style>
<div class="header">
#{config.product_name} i18n(Notification)
</div>
'
end
def template_footer(user, ticket, article)
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'
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">i18n(View the Ticket directly here)</a>
<div class="footer">
<a href="#{config.http_type}://#{config.fqdn}/#profile/notifications">i18n(Manage your notifications settings)</a>
</div>
'
end
end