trabajo-afectivo/app/views/mailer/ticket_escalation_warning/en.html.erb

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Ticket will escalate (<%= d 'ticket.title' %>)
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<div>Hi <%= d 'recipient.firstname' %>,</div>
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<br>
<div>A ticket (<%= d 'ticket.title' %>) from "<b><%= d 'ticket.customer.longname' %></b>" will escalate at "<%= d 'ticket.escalation_at' %>"!</div>
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<br>
<% if @objects[:article] %>
<div>
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<%= t 'Information' %>:
<blockquote type="cite">
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<%= a_html 'article' %>
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</blockquote>
</div>
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<% end %>
<br>
<div>
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<a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#ticket/zoom/<%= d 'ticket.id' %>" target="zammad_app"><%= t 'View this in Zammad' %></a>
</div>