Moved seeds to own files and call them in a loop to restructure them and make separate executions (for resetting purposes) possible.
This commit is contained in:
Thorsten Eckel
parent
5e7062295b
commit
0fd75fa482
5767
db/seeds.rb
5767
db/seeds.rb
File diff suppressed because it is too large
Load diff
27
db/seeds/channels.rb
Normal file
27
db/seeds/channels.rb
Normal file
|
|
@ -0,0 +1,27 @@
|
|||
Channel.create_if_not_exists(
|
||||
area: 'Email::Notification',
|
||||
options: {
|
||||
outbound: {
|
||||
adapter: 'smtp',
|
||||
options: {
|
||||
host: 'host.example.com',
|
||||
user: '',
|
||||
password: '',
|
||||
ssl: true,
|
||||
},
|
||||
},
|
||||
},
|
||||
group_id: 1,
|
||||
preferences: { online_service_disable: true },
|
||||
active: false,
|
||||
)
|
||||
Channel.create_if_not_exists(
|
||||
area: 'Email::Notification',
|
||||
options: {
|
||||
outbound: {
|
||||
adapter: 'sendmail',
|
||||
},
|
||||
},
|
||||
preferences: { online_service_disable: true },
|
||||
active: true,
|
||||
)
|
||||
8
db/seeds/chats.rb
Normal file
8
db/seeds/chats.rb
Normal file
|
|
@ -0,0 +1,8 @@
|
|||
Chat.create_if_not_exists(
|
||||
name: 'default',
|
||||
max_queue: 5,
|
||||
note: '',
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
44
db/seeds/community_user_resources.rb
Normal file
44
db/seeds/community_user_resources.rb
Normal file
|
|
@ -0,0 +1,44 @@
|
|||
org_community = Organization.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'Zammad Foundation',
|
||||
)
|
||||
user_community = User.create_or_update(
|
||||
id: 2,
|
||||
login: 'nicole.braun@zammad.org',
|
||||
firstname: 'Nicole',
|
||||
lastname: 'Braun',
|
||||
email: 'nicole.braun@zammad.org',
|
||||
password: '',
|
||||
active: true,
|
||||
roles: [ Role.find_by(name: 'Customer') ],
|
||||
organization_id: org_community.id,
|
||||
)
|
||||
|
||||
UserInfo.current_user_id = user_community.id
|
||||
|
||||
ticket = Ticket.create(
|
||||
group_id: Group.find_by(name: 'Users').id,
|
||||
customer_id: User.find_by(login: 'nicole.braun@zammad.org').id,
|
||||
title: 'Welcome to Zammad!',
|
||||
)
|
||||
Ticket::Article.create(
|
||||
ticket_id: ticket.id,
|
||||
type_id: Ticket::Article::Type.find_by(name: 'phone').id,
|
||||
sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
|
||||
from: 'Zammad Feedback <feedback@zammad.org>',
|
||||
body: 'Welcome!
|
||||
|
||||
Thank you for choosing Zammad.
|
||||
|
||||
You will find updates and patches at https://zammad.org/. Online
|
||||
documentation is available at https://zammad.org/documentation. Get
|
||||
involved (discussions, contributing, ...) at https://zammad.org/participate.
|
||||
|
||||
Regards,
|
||||
|
||||
Your Zammad Team
|
||||
',
|
||||
internal: false,
|
||||
)
|
||||
|
||||
UserInfo.current_user_id = 1
|
||||
8
db/seeds/groups.rb
Normal file
8
db/seeds/groups.rb
Normal file
|
|
@ -0,0 +1,8 @@
|
|||
Group.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'Users',
|
||||
signature_id: Signature.first.id,
|
||||
note: 'Standard Group/Pool for Tickets.',
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1
|
||||
)
|
||||
66
db/seeds/karma_activities.rb
Normal file
66
db/seeds/karma_activities.rb
Normal file
|
|
@ -0,0 +1,66 @@
|
|||
Karma::Activity.create_or_update(
|
||||
name: 'ticket create',
|
||||
description: 'You have created a ticket',
|
||||
score: 10,
|
||||
once_ttl: 60,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket close',
|
||||
description: 'You have closed a ticket',
|
||||
score: 5,
|
||||
once_ttl: 60,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket answer 1h',
|
||||
description: 'You have answered a ticket within 1h',
|
||||
score: 25,
|
||||
once_ttl: 60,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket answer 2h',
|
||||
description: 'You have answered a ticket within 2h',
|
||||
score: 20,
|
||||
once_ttl: 60,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket answer 12h',
|
||||
description: 'You have answered a ticket within 12h',
|
||||
score: 10,
|
||||
once_ttl: 60,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket answer 24h',
|
||||
description: 'You have answered a ticket within 24h',
|
||||
score: 5,
|
||||
once_ttl: 60,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket pending state',
|
||||
description: 'Usage of advanced features',
|
||||
score: 2,
|
||||
once_ttl: 60,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket escalated',
|
||||
description: 'You have escalated tickets',
|
||||
score: -5,
|
||||
once_ttl: 60 * 60 * 24,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'ticket reminder overdue (+2 days)',
|
||||
description: 'You have tickets that are over 2 days overdue',
|
||||
score: -5,
|
||||
once_ttl: 60 * 60 * 24,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'text module',
|
||||
description: 'Usage of advanced features',
|
||||
score: 4,
|
||||
once_ttl: 60 * 30,
|
||||
)
|
||||
Karma::Activity.create_or_update(
|
||||
name: 'tagging',
|
||||
description: 'Usage of advanced features',
|
||||
score: 4,
|
||||
once_ttl: 60 * 60 * 4,
|
||||
)
|
||||
6
db/seeds/links.rb
Normal file
6
db/seeds/links.rb
Normal file
|
|
@ -0,0 +1,6 @@
|
|||
Link::Type.create_if_not_exists(id: 1, name: 'normal')
|
||||
Link::Object.create_if_not_exists(id: 1, name: 'Ticket')
|
||||
Link::Object.create_if_not_exists(id: 2, name: 'Announcement')
|
||||
Link::Object.create_if_not_exists(id: 3, name: 'Question/Answer')
|
||||
Link::Object.create_if_not_exists(id: 4, name: 'Idea')
|
||||
Link::Object.create_if_not_exists(id: 5, name: 'Bug')
|
||||
18
db/seeds/macros.rb
Normal file
18
db/seeds/macros.rb
Normal file
|
|
@ -0,0 +1,18 @@
|
|||
Macro.create_if_not_exists(
|
||||
name: 'Close & Tag as Spam',
|
||||
perform: {
|
||||
'ticket.state_id' => {
|
||||
value: Ticket::State.by_category(:closed).first.id,
|
||||
},
|
||||
'ticket.tags' => {
|
||||
operator: 'add',
|
||||
value: 'spam',
|
||||
},
|
||||
'ticket.owner_id' => {
|
||||
pre_condition: 'current_user.id',
|
||||
value: '',
|
||||
},
|
||||
},
|
||||
note: 'example macro',
|
||||
active: true,
|
||||
)
|
||||
100
db/seeds/networks.rb
Normal file
100
db/seeds/networks.rb
Normal file
|
|
@ -0,0 +1,100 @@
|
|||
network = Network.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'base',
|
||||
)
|
||||
|
||||
Network::Category::Type.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'Announcement',
|
||||
)
|
||||
Network::Category::Type.create_if_not_exists(
|
||||
id: 2,
|
||||
name: 'Idea',
|
||||
)
|
||||
Network::Category::Type.create_if_not_exists(
|
||||
id: 3,
|
||||
name: 'Question',
|
||||
)
|
||||
Network::Category::Type.create_if_not_exists(
|
||||
id: 4,
|
||||
name: 'Bug Report',
|
||||
)
|
||||
|
||||
Network::Privacy.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'logged in',
|
||||
key: 'loggedIn',
|
||||
)
|
||||
Network::Privacy.create_if_not_exists(
|
||||
id: 2,
|
||||
name: 'logged in and moderator',
|
||||
key: 'loggedInModerator',
|
||||
)
|
||||
Network::Category.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'Announcements',
|
||||
network_id: network.id,
|
||||
network_category_type_id: Network::Category::Type.find_by(name: 'Announcement').id,
|
||||
network_privacy_id: Network::Privacy.find_by(name: 'logged in and moderator').id,
|
||||
allow_comments: true,
|
||||
)
|
||||
Network::Category.create_if_not_exists(
|
||||
id: 2,
|
||||
name: 'Questions',
|
||||
network_id: network.id,
|
||||
allow_comments: true,
|
||||
network_category_type_id: Network::Category::Type.find_by(name: 'Question').id,
|
||||
network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
|
||||
)
|
||||
Network::Category.create_if_not_exists(
|
||||
id: 3,
|
||||
name: 'Ideas',
|
||||
network_id: network.id,
|
||||
network_category_type_id: Network::Category::Type.find_by(name: 'Idea').id,
|
||||
network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
|
||||
allow_comments: true,
|
||||
)
|
||||
Network::Category.create_if_not_exists(
|
||||
id: 4,
|
||||
name: 'Bug Reports',
|
||||
network_id: network.id,
|
||||
network_category_type_id: Network::Category::Type.find_by(name: 'Bug Report').id,
|
||||
network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
|
||||
allow_comments: true,
|
||||
)
|
||||
item = Network::Item.create(
|
||||
title: 'Example Announcement',
|
||||
body: 'Some announcement....',
|
||||
network_category_id: Network::Category.find_by(name: 'Announcements').id,
|
||||
)
|
||||
Network::Item::Comment.create(
|
||||
network_item_id: item.id,
|
||||
body: 'Some comment....',
|
||||
)
|
||||
item = Network::Item.create(
|
||||
title: 'Example Question?',
|
||||
body: 'Some questions....',
|
||||
network_category_id: Network::Category.find_by(name: 'Questions').id,
|
||||
)
|
||||
Network::Item::Comment.create(
|
||||
network_item_id: item.id,
|
||||
body: 'Some comment....',
|
||||
)
|
||||
item = Network::Item.create(
|
||||
title: 'Example Idea',
|
||||
body: 'Some idea....',
|
||||
network_category_id: Network::Category.find_by(name: 'Ideas').id,
|
||||
)
|
||||
Network::Item::Comment.create(
|
||||
network_item_id: item.id,
|
||||
body: 'Some comment....',
|
||||
)
|
||||
item = Network::Item.create(
|
||||
title: 'Example Bug Report',
|
||||
body: 'Some bug....',
|
||||
network_category_id: Network::Category.find_by(name: 'Bug Reports').id,
|
||||
)
|
||||
Network::Item::Comment.create(
|
||||
network_item_id: item.id,
|
||||
body: 'Some comment....',
|
||||
)
|
||||
1667
db/seeds/object_manager_attributes.rb
Normal file
1667
db/seeds/object_manager_attributes.rb
Normal file
File diff suppressed because it is too large
Load diff
216
db/seeds/overviews.rb
Normal file
216
db/seeds/overviews.rb
Normal file
|
|
@ -0,0 +1,216 @@
|
|||
overview_role = Role.find_by(name: 'Agent')
|
||||
Overview.create_if_not_exists(
|
||||
name: 'My assigned Tickets',
|
||||
link: 'my_assigned',
|
||||
prio: 1000,
|
||||
role_ids: [overview_role.id],
|
||||
condition: {
|
||||
'ticket.state_id' => {
|
||||
operator: 'is',
|
||||
value: Ticket::State.by_category(:open).pluck(:id),
|
||||
},
|
||||
'ticket.owner_id' => {
|
||||
operator: 'is',
|
||||
pre_condition: 'current_user.id',
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'created_at',
|
||||
direction: 'ASC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer group created_at),
|
||||
s: %w(title customer group created_at),
|
||||
m: %w(number title customer group created_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
|
||||
Overview.create_if_not_exists(
|
||||
name: 'Unassigned & Open',
|
||||
link: 'all_unassigned',
|
||||
prio: 1010,
|
||||
role_ids: [overview_role.id],
|
||||
condition: {
|
||||
'ticket.state_id' => {
|
||||
operator: 'is',
|
||||
value: Ticket::State.by_category(:work_on_all).pluck(:id),
|
||||
},
|
||||
'ticket.owner_id' => {
|
||||
operator: 'is',
|
||||
pre_condition: 'not_set',
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'created_at',
|
||||
direction: 'ASC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer group created_at),
|
||||
s: %w(title customer group created_at),
|
||||
m: %w(number title customer group created_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
|
||||
Overview.create_if_not_exists(
|
||||
name: 'My pending reached Tickets',
|
||||
link: 'my_pending_reached',
|
||||
prio: 1020,
|
||||
role_ids: [overview_role.id],
|
||||
condition: {
|
||||
'ticket.state_id' => {
|
||||
operator: 'is',
|
||||
value: Ticket::State.by_category(:pending_reminder).pluck(:id),
|
||||
},
|
||||
'ticket.owner_id' => {
|
||||
operator: 'is',
|
||||
pre_condition: 'current_user.id',
|
||||
},
|
||||
'ticket.pending_time' => {
|
||||
operator: 'within next (relative)',
|
||||
value: 0,
|
||||
range: 'minute',
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'created_at',
|
||||
direction: 'ASC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer group created_at),
|
||||
s: %w(title customer group created_at),
|
||||
m: %w(number title customer group created_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
|
||||
Overview.create_if_not_exists(
|
||||
name: 'Open',
|
||||
link: 'all_open',
|
||||
prio: 1030,
|
||||
role_ids: [overview_role.id],
|
||||
condition: {
|
||||
'ticket.state_id' => {
|
||||
operator: 'is',
|
||||
value: Ticket::State.by_category(:work_on_all).pluck(:id),
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'created_at',
|
||||
direction: 'ASC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer group state owner created_at),
|
||||
s: %w(title customer group state owner created_at),
|
||||
m: %w(number title customer group state owner created_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
|
||||
Overview.create_if_not_exists(
|
||||
name: 'Pending reached',
|
||||
link: 'all_pending_reached',
|
||||
prio: 1040,
|
||||
role_ids: [overview_role.id],
|
||||
condition: {
|
||||
'ticket.state_id' => {
|
||||
operator: 'is',
|
||||
value: Ticket::State.by_category(:pending_reminder).pluck(:id),
|
||||
},
|
||||
'ticket.pending_time' => {
|
||||
operator: 'within next (relative)',
|
||||
value: 0,
|
||||
range: 'minute',
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'created_at',
|
||||
direction: 'ASC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer group owner created_at),
|
||||
s: %w(title customer group owner created_at),
|
||||
m: %w(number title customer group owner created_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
|
||||
Overview.create_if_not_exists(
|
||||
name: 'Escalated',
|
||||
link: 'all_escalated',
|
||||
prio: 1050,
|
||||
role_ids: [overview_role.id],
|
||||
condition: {
|
||||
'ticket.escalation_at' => {
|
||||
operator: 'within next (relative)',
|
||||
value: '10',
|
||||
range: 'minute',
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'escalation_at',
|
||||
direction: 'ASC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer group owner escalation_at),
|
||||
s: %w(title customer group owner escalation_at),
|
||||
m: %w(number title customer group owner escalation_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
|
||||
overview_role = Role.find_by(name: 'Customer')
|
||||
Overview.create_if_not_exists(
|
||||
name: 'My Tickets',
|
||||
link: 'my_tickets',
|
||||
prio: 1100,
|
||||
role_ids: [overview_role.id],
|
||||
condition: {
|
||||
'ticket.state_id' => {
|
||||
operator: 'is',
|
||||
value: Ticket::State.by_category(:viewable).pluck(:id),
|
||||
},
|
||||
'ticket.customer_id' => {
|
||||
operator: 'is',
|
||||
pre_condition: 'current_user.id',
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'created_at',
|
||||
direction: 'DESC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer state created_at),
|
||||
s: %w(number title state created_at),
|
||||
m: %w(number title state created_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
Overview.create_if_not_exists(
|
||||
name: 'My Organization Tickets',
|
||||
link: 'my_organization_tickets',
|
||||
prio: 1200,
|
||||
role_ids: [overview_role.id],
|
||||
organization_shared: true,
|
||||
condition: {
|
||||
'ticket.state_id' => {
|
||||
operator: 'is',
|
||||
value: Ticket::State.by_category(:viewable).pluck(:id),
|
||||
},
|
||||
'ticket.organization_id' => {
|
||||
operator: 'is',
|
||||
pre_condition: 'current_user.organization_id',
|
||||
},
|
||||
},
|
||||
order: {
|
||||
by: 'created_at',
|
||||
direction: 'DESC',
|
||||
},
|
||||
view: {
|
||||
d: %w(title customer state created_at),
|
||||
s: %w(number title customer state created_at),
|
||||
m: %w(number title customer state created_at),
|
||||
view_mode_default: 's',
|
||||
},
|
||||
)
|
||||
361
db/seeds/permissions.rb
Normal file
361
db/seeds/permissions.rb
Normal file
|
|
@ -0,0 +1,361 @@
|
|||
Permission.create_if_not_exists(
|
||||
name: 'admin',
|
||||
note: 'Admin Interface',
|
||||
preferences: {},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.user',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Users']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.group',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Groups']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.role',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Roles']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.organization',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Organizations']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.overview',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Overviews']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.text_module',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Text Modules']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.macro',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Macros']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.tag',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Tags']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.calendar',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Calendar']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.sla',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['SLA']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.scheduler',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Scheduler']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.report_profile',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Report Profiles']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.channel_web',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Channel - Web']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.channel_formular',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Channel - Formular']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.channel_email',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Channel - Email']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.channel_twitter',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Channel - Twitter']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.channel_facebook',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Channel - Facebook']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.channel_telegram',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Channel - Telegram']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.channel_chat',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Channel - Chat']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.branding',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Branding']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.setting_system',
|
||||
note: 'Manage %s Settings',
|
||||
preferences: {
|
||||
translations: ['System']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.security',
|
||||
note: 'Manage %s Settings',
|
||||
preferences: {
|
||||
translations: ['Security']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.ticket',
|
||||
note: 'Manage %s Settings',
|
||||
preferences: {
|
||||
translations: ['Ticket']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.package',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Packages']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.integration',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Integrations']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.api',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['API']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.object',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Objects']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.translation',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Translations']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.monitoring',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Monitoring']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.maintenance',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Maintenance']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'admin.session',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Sessions']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences',
|
||||
note: 'User Preferences',
|
||||
preferences: {},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.password',
|
||||
note: 'Change %s',
|
||||
preferences: {
|
||||
translations: ['Password']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.notifications',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Notifications'],
|
||||
required: ['ticket.agent'],
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.access_token',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Token Access']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.language',
|
||||
note: 'Change %s',
|
||||
preferences: {
|
||||
translations: ['Language']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.linked_accounts',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Linked Accounts']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.device',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Devices']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.avatar',
|
||||
note: 'Manage %s',
|
||||
preferences: {
|
||||
translations: ['Avatar']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'user_preferences.calendar',
|
||||
note: 'Access to %s',
|
||||
preferences: {
|
||||
translations: ['Calendars'],
|
||||
required: ['ticket.agent'],
|
||||
},
|
||||
)
|
||||
|
||||
Permission.create_if_not_exists(
|
||||
name: 'report',
|
||||
note: 'Report Interface',
|
||||
preferences: {},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'ticket',
|
||||
note: 'Ticket Interface',
|
||||
preferences: {
|
||||
disabled: true
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'ticket.agent',
|
||||
note: 'Access to Agent Tickets based on Group Access',
|
||||
preferences: {
|
||||
not: ['ticket.customer'],
|
||||
plugin: ['groups']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'ticket.customer',
|
||||
note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id',
|
||||
preferences: {
|
||||
not: ['ticket.agent'],
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'chat',
|
||||
note: 'Access to %s',
|
||||
preferences: {
|
||||
translations: ['Chat']
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'chat.agent',
|
||||
note: 'Access to %s',
|
||||
preferences: {
|
||||
translations: ['Chat'],
|
||||
not: ['chat.customer'],
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'cti',
|
||||
note: 'CTI',
|
||||
preferences: {
|
||||
disabled: true
|
||||
},
|
||||
)
|
||||
Permission.create_if_not_exists(
|
||||
name: 'cti.agent',
|
||||
note: 'Access to %s',
|
||||
preferences: {
|
||||
translations: ['CTI'],
|
||||
not: ['cti.customer'],
|
||||
},
|
||||
)
|
||||
|
||||
admin = Role.find_by(name: 'Admin')
|
||||
admin.permission_grant('user_preferences')
|
||||
admin.permission_grant('admin')
|
||||
admin.permission_grant('report')
|
||||
|
||||
agent = Role.find_by(name: 'Agent')
|
||||
agent.permission_grant('user_preferences')
|
||||
agent.permission_grant('ticket.agent')
|
||||
agent.permission_grant('chat.agent')
|
||||
agent.permission_grant('cti.agent')
|
||||
|
||||
customer = Role.find_by(name: 'Customer')
|
||||
customer.permission_grant('user_preferences.password')
|
||||
customer.permission_grant('user_preferences.language')
|
||||
customer.permission_grant('user_preferences.linked_accounts')
|
||||
customer.permission_grant('user_preferences.avatar')
|
||||
customer.permission_grant('ticket.customer')
|
||||
7
db/seeds/report_profiles.rb
Normal file
7
db/seeds/report_profiles.rb
Normal file
|
|
@ -0,0 +1,7 @@
|
|||
Report::Profile.create_if_not_exists(
|
||||
name: '-all-',
|
||||
condition: {},
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
33
db/seeds/roles.rb
Normal file
33
db/seeds/roles.rb
Normal file
|
|
@ -0,0 +1,33 @@
|
|||
Role.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'Admin',
|
||||
note: 'To configure your system.',
|
||||
preferences: {
|
||||
not: ['Customer'],
|
||||
},
|
||||
default_at_signup: false,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1
|
||||
)
|
||||
Role.create_if_not_exists(
|
||||
id: 2,
|
||||
name: 'Agent',
|
||||
note: 'To work on Tickets.',
|
||||
default_at_signup: false,
|
||||
preferences: {
|
||||
not: ['Customer'],
|
||||
},
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1
|
||||
)
|
||||
Role.create_if_not_exists(
|
||||
id: 3,
|
||||
name: 'Customer',
|
||||
note: 'People who create Tickets ask for help.',
|
||||
preferences: {
|
||||
not: %w(Agent Admin),
|
||||
},
|
||||
default_at_signup: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1
|
||||
)
|
||||
167
db/seeds/schedulers.rb
Normal file
167
db/seeds/schedulers.rb
Normal file
|
|
@ -0,0 +1,167 @@
|
|||
Scheduler.create_if_not_exists(
|
||||
name: 'Process pending tickets',
|
||||
method: 'Ticket.process_pending',
|
||||
period: 15.minutes,
|
||||
prio: 1,
|
||||
active: true,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Process escalation tickets',
|
||||
method: 'Ticket.process_escalation',
|
||||
period: 5.minutes,
|
||||
prio: 1,
|
||||
active: true,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Import OTRS diff load',
|
||||
method: 'Import::OTRS.diff_worker',
|
||||
period: 3.minutes,
|
||||
prio: 1,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Check Channels',
|
||||
method: 'Channel.fetch',
|
||||
period: 30.seconds,
|
||||
prio: 1,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Check streams for Channel',
|
||||
method: 'Channel.stream',
|
||||
period: 60.seconds,
|
||||
prio: 1,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Generate Session data',
|
||||
method: 'Sessions.jobs',
|
||||
period: 60.seconds,
|
||||
prio: 1,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Execute jobs',
|
||||
method: 'Job.run',
|
||||
period: 5.minutes,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Cleanup expired sessions',
|
||||
method: 'SessionHelper.cleanup_expired',
|
||||
period: 60 * 60 * 12,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Delete old activity stream entries.',
|
||||
method: 'ActivityStream.cleanup',
|
||||
period: 1.day,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Delete old entries.',
|
||||
method: 'RecentView.cleanup',
|
||||
period: 1.day,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_or_update(
|
||||
name: 'Delete old online notification entries.',
|
||||
method: 'OnlineNotification.cleanup',
|
||||
period: 2.hours,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_or_update(
|
||||
name: 'Delete old token entries.',
|
||||
method: 'Token.cleanup',
|
||||
period: 30.days,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_or_update(
|
||||
name: 'Closed chat sessions where participients are offline.',
|
||||
method: 'Chat.cleanup_close',
|
||||
period: 15.minutes,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_or_update(
|
||||
name: 'Cleanup closed sessions.',
|
||||
method: 'Chat.cleanup',
|
||||
period: 5.days,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_or_update(
|
||||
name: 'Sync calendars with ical feeds.',
|
||||
method: 'Calendar.sync',
|
||||
period: 1.day,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_or_update(
|
||||
name: 'Generate user based stats.',
|
||||
method: 'Stats.generate',
|
||||
period: 11.minutes,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_or_update(
|
||||
name: 'Delete old stats store entries.',
|
||||
method: 'StatsStore.cleanup',
|
||||
period: 31.days,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Cleanup HttpLog',
|
||||
method: 'HttpLog.cleanup',
|
||||
period: 1.day,
|
||||
prio: 2,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Scheduler.create_if_not_exists(
|
||||
name: 'Import Jobs',
|
||||
method: 'ImportJob.start_registered',
|
||||
period: 1.hour,
|
||||
prio: 1,
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1
|
||||
)
|
||||
2798
db/seeds/settings.rb
Normal file
2798
db/seeds/settings.rb
Normal file
File diff suppressed because it is too large
Load diff
14
db/seeds/signatures.rb
Normal file
14
db/seeds/signatures.rb
Normal file
|
|
@ -0,0 +1,14 @@
|
|||
Signature.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'default',
|
||||
body: '
|
||||
#{user.firstname} #{user.lastname}
|
||||
|
||||
--
|
||||
Super Support - Waterford Business Park
|
||||
5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
|
||||
Email: hot@example.com - Web: http://www.example.com/
|
||||
--'.text2html,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1
|
||||
)
|
||||
3
db/seeds/ticket_article_senders.rb
Normal file
3
db/seeds/ticket_article_senders.rb
Normal file
|
|
@ -0,0 +1,3 @@
|
|||
Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent')
|
||||
Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer')
|
||||
Ticket::Article::Sender.create_if_not_exists(id: 3, name: 'System')
|
||||
12
db/seeds/ticket_article_types.rb
Normal file
12
db/seeds/ticket_article_types.rb
Normal file
|
|
@ -0,0 +1,12 @@
|
|||
Ticket::Article::Type.create_if_not_exists(id: 1, name: 'email', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 2, name: 'sms', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 3, name: 'chat', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 4, name: 'fax', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 5, name: 'phone', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 6, name: 'twitter status', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 7, name: 'twitter direct-message', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true)
|
||||
Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true)
|
||||
3
db/seeds/ticket_priorities.rb
Normal file
3
db/seeds/ticket_priorities.rb
Normal file
|
|
@ -0,0 +1,3 @@
|
|||
Ticket::Priority.create_if_not_exists(id: 1, name: '1 low')
|
||||
Ticket::Priority.create_if_not_exists(id: 2, name: '2 normal', default_create: true)
|
||||
Ticket::Priority.create_if_not_exists(id: 3, name: '3 high')
|
||||
7
db/seeds/ticket_state_types.rb
Normal file
7
db/seeds/ticket_state_types.rb
Normal file
|
|
@ -0,0 +1,7 @@
|
|||
Ticket::StateType.create_if_not_exists(id: 1, name: 'new')
|
||||
Ticket::StateType.create_if_not_exists(id: 2, name: 'open')
|
||||
Ticket::StateType.create_if_not_exists(id: 3, name: 'pending reminder')
|
||||
Ticket::StateType.create_if_not_exists(id: 4, name: 'pending action')
|
||||
Ticket::StateType.create_if_not_exists(id: 5, name: 'closed')
|
||||
Ticket::StateType.create_if_not_exists(id: 6, name: 'merged')
|
||||
Ticket::StateType.create_if_not_exists(id: 7, name: 'removed')
|
||||
44
db/seeds/ticket_states.rb
Normal file
44
db/seeds/ticket_states.rb
Normal file
|
|
@ -0,0 +1,44 @@
|
|||
Ticket::State.create_if_not_exists(
|
||||
id: 1,
|
||||
name: 'new',
|
||||
state_type_id: Ticket::StateType.find_by(name: 'new').id,
|
||||
default_create: true,
|
||||
)
|
||||
Ticket::State.create_if_not_exists(
|
||||
id: 2,
|
||||
name: 'open',
|
||||
state_type_id: Ticket::StateType.find_by(name: 'open').id,
|
||||
default_follow_up: true,
|
||||
)
|
||||
Ticket::State.create_if_not_exists(
|
||||
id: 3,
|
||||
name: 'pending reminder',
|
||||
state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id,
|
||||
ignore_escalation: true,
|
||||
)
|
||||
Ticket::State.create_if_not_exists(
|
||||
id: 4,
|
||||
name: 'closed',
|
||||
state_type_id: Ticket::StateType.find_by(name: 'closed').id,
|
||||
ignore_escalation: true,
|
||||
)
|
||||
Ticket::State.create_if_not_exists(
|
||||
id: 5,
|
||||
name: 'merged',
|
||||
state_type_id: Ticket::StateType.find_by(name: 'merged').id,
|
||||
ignore_escalation: true,
|
||||
)
|
||||
Ticket::State.create_if_not_exists(
|
||||
id: 6,
|
||||
name: 'removed',
|
||||
state_type_id: Ticket::StateType.find_by(name: 'removed').id,
|
||||
active: false,
|
||||
ignore_escalation: true,
|
||||
)
|
||||
Ticket::State.create_if_not_exists(
|
||||
id: 7,
|
||||
name: 'pending close',
|
||||
state_type_id: Ticket::StateType.find_by(name: 'pending action').id,
|
||||
next_state_id: Ticket::State.by_category(:closed).first.id,
|
||||
ignore_escalation: true,
|
||||
)
|
||||
110
db/seeds/triggers.rb
Normal file
110
db/seeds/triggers.rb
Normal file
|
|
@ -0,0 +1,110 @@
|
|||
Trigger.create_or_update(
|
||||
name: 'auto reply (on new tickets)',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.state_id' => {
|
||||
'operator' => 'is not',
|
||||
'value' => Ticket::State.by_category(:closed).first.id,
|
||||
},
|
||||
'article.type_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => [
|
||||
Ticket::Article::Type.lookup(name: 'email').id,
|
||||
Ticket::Article::Type.lookup(name: 'phone').id,
|
||||
Ticket::Article::Type.lookup(name: 'web').id,
|
||||
],
|
||||
},
|
||||
'article.sender_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'notification.email' => {
|
||||
'body' => '<div>Your request <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
|
||||
<br/>
|
||||
<div>To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password):
|
||||
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
|
||||
</div>
|
||||
<br/>
|
||||
<div>Your #{config.product_name} Team</div>
|
||||
<br/>
|
||||
<div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
|
||||
'recipient' => 'ticket_customer',
|
||||
'subject' => 'Thanks for your inquiry (#{ticket.title})',
|
||||
},
|
||||
},
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
Trigger.create_or_update(
|
||||
name: 'auto reply (on follow up of tickets)',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'update',
|
||||
},
|
||||
'article.sender_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
|
||||
},
|
||||
'article.type_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => [
|
||||
Ticket::Article::Type.lookup(name: 'email').id,
|
||||
Ticket::Article::Type.lookup(name: 'phone').id,
|
||||
Ticket::Article::Type.lookup(name: 'web').id,
|
||||
],
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'notification.email' => {
|
||||
'body' => '<div>Your follow up for <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
|
||||
<br/>
|
||||
<div>To provide additional information, please reply to this email or click on the following link:
|
||||
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
|
||||
</div>
|
||||
<br/>
|
||||
<div>Your #{config.product_name} Team</div>
|
||||
<br/>
|
||||
<div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
|
||||
'recipient' => 'ticket_customer',
|
||||
'subject' => 'Thanks for your follow up (#{ticket.title})',
|
||||
},
|
||||
},
|
||||
active: false,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
Trigger.create_or_update(
|
||||
name: 'customer notification (on owner change)',
|
||||
condition: {
|
||||
'ticket.owner_id' => {
|
||||
'operator' => 'has changed',
|
||||
'pre_condition' => 'current_user.id',
|
||||
'value' => '',
|
||||
'value_completion' => '',
|
||||
}
|
||||
},
|
||||
perform: {
|
||||
'notification.email' => {
|
||||
'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".<p>
|
||||
<br/>
|
||||
<p>To provide additional information, please reply to this email or click on the following link:
|
||||
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
|
||||
</p>
|
||||
<br/>
|
||||
<p><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></p>',
|
||||
'recipient' => 'ticket_customer',
|
||||
'subject' => 'Owner has changed (#{ticket.title})',
|
||||
},
|
||||
},
|
||||
active: false,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
12
db/seeds/user_nr_1.rb
Normal file
12
db/seeds/user_nr_1.rb
Normal file
|
|
@ -0,0 +1,12 @@
|
|||
User.create_if_not_exists(
|
||||
id: 1,
|
||||
login: '-',
|
||||
firstname: '-',
|
||||
lastname: '',
|
||||
email: '',
|
||||
active: false,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1
|
||||
)
|
||||
|
||||
UserInfo.current_user_id = 1
|
||||
Loading…
Reference in a new issue