Moved seeds to own files and call them in a loop to restructure them and make separate executions (for resetting purposes) possible.

db/seeds/channels.rb

@@ -0,0 +1,27 @@
+Channel.create_if_not_exists(
+  area: 'Email::Notification',
+  options: {
+    outbound: {
+      adapter: 'smtp',
+      options: {
+        host: 'host.example.com',
+        user: '',
+        password: '',
+        ssl: true,
+      },
+    },
+  },
+  group_id: 1,
+  preferences: { online_service_disable: true },
+  active: false,
+)
+Channel.create_if_not_exists(
+  area: 'Email::Notification',
+  options: {
+    outbound: {
+      adapter: 'sendmail',
+    },
+  },
+  preferences: { online_service_disable: true },
+  active: true,
+)

db/seeds/chats.rb

@@ -0,0 +1,8 @@
+Chat.create_if_not_exists(
+  name: 'default',
+  max_queue: 5,
+  note: '',
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)

db/seeds/community_user_resources.rb

@@ -0,0 +1,44 @@
+org_community = Organization.create_if_not_exists(
+  id: 1,
+  name: 'Zammad Foundation',
+)
+user_community = User.create_or_update(
+  id: 2,
+  login: 'nicole.braun@zammad.org',
+  firstname: 'Nicole',
+  lastname: 'Braun',
+  email: 'nicole.braun@zammad.org',
+  password: '',
+  active: true,
+  roles: [ Role.find_by(name: 'Customer') ],
+  organization_id: org_community.id,
+)
+
+UserInfo.current_user_id = user_community.id
+
+ticket = Ticket.create(
+  group_id: Group.find_by(name: 'Users').id,
+  customer_id: User.find_by(login: 'nicole.braun@zammad.org').id,
+  title: 'Welcome to Zammad!',
+)
+Ticket::Article.create(
+  ticket_id: ticket.id,
+  type_id: Ticket::Article::Type.find_by(name: 'phone').id,
+  sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
+  from: 'Zammad Feedback <feedback@zammad.org>',
+  body: 'Welcome!
+
+Thank you for choosing Zammad.
+
+You will find updates and patches at https://zammad.org/. Online
+documentation is available at https://zammad.org/documentation. Get
+involved (discussions, contributing, ...) at https://zammad.org/participate.
+
+Regards,
+
+Your Zammad Team
+',
+  internal: false,
+)
+
+UserInfo.current_user_id = 1

db/seeds/groups.rb

@@ -0,0 +1,8 @@
+Group.create_if_not_exists(
+  id: 1,
+  name: 'Users',
+  signature_id: Signature.first.id,
+  note: 'Standard Group/Pool for Tickets.',
+  updated_by_id: 1,
+  created_by_id: 1
+)

db/seeds/karma_activities.rb

@@ -0,0 +1,66 @@
+Karma::Activity.create_or_update(
+  name: 'ticket create',
+  description: 'You have created a ticket',
+  score: 10,
+  once_ttl: 60,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket close',
+  description: 'You have closed a ticket',
+  score: 5,
+  once_ttl: 60,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket answer 1h',
+  description: 'You have answered a ticket within 1h',
+  score: 25,
+  once_ttl: 60,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket answer 2h',
+  description: 'You have answered a ticket within 2h',
+  score: 20,
+  once_ttl: 60,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket answer 12h',
+  description: 'You have answered a ticket within 12h',
+  score: 10,
+  once_ttl: 60,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket answer 24h',
+  description: 'You have answered a ticket within 24h',
+  score: 5,
+  once_ttl: 60,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket pending state',
+  description: 'Usage of advanced features',
+  score: 2,
+  once_ttl: 60,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket escalated',
+  description: 'You have escalated tickets',
+  score: -5,
+  once_ttl: 60 * 60 * 24,
+)
+Karma::Activity.create_or_update(
+  name: 'ticket reminder overdue (+2 days)',
+  description: 'You have tickets that are over 2 days overdue',
+  score: -5,
+  once_ttl: 60 * 60 * 24,
+)
+Karma::Activity.create_or_update(
+  name: 'text module',
+  description: 'Usage of advanced features',
+  score: 4,
+  once_ttl: 60 * 30,
+)
+Karma::Activity.create_or_update(
+  name: 'tagging',
+  description: 'Usage of advanced features',
+  score: 4,
+  once_ttl: 60 * 60 * 4,
+)

db/seeds/links.rb

@@ -0,0 +1,6 @@
+Link::Type.create_if_not_exists(id: 1, name: 'normal')
+Link::Object.create_if_not_exists(id: 1, name: 'Ticket')
+Link::Object.create_if_not_exists(id: 2, name: 'Announcement')
+Link::Object.create_if_not_exists(id: 3, name: 'Question/Answer')
+Link::Object.create_if_not_exists(id: 4, name: 'Idea')
+Link::Object.create_if_not_exists(id: 5, name: 'Bug')

db/seeds/macros.rb

@@ -0,0 +1,18 @@
+Macro.create_if_not_exists(
+  name: 'Close & Tag as Spam',
+  perform: {
+    'ticket.state_id' => {
+      value: Ticket::State.by_category(:closed).first.id,
+    },
+    'ticket.tags' => {
+      operator: 'add',
+      value: 'spam',
+    },
+    'ticket.owner_id' => {
+      pre_condition: 'current_user.id',
+      value: '',
+    },
+  },
+  note: 'example macro',
+  active: true,
+)

db/seeds/networks.rb

@@ -0,0 +1,100 @@
+network = Network.create_if_not_exists(
+  id: 1,
+  name: 'base',
+)
+
+Network::Category::Type.create_if_not_exists(
+  id: 1,
+  name: 'Announcement',
+)
+Network::Category::Type.create_if_not_exists(
+  id: 2,
+  name: 'Idea',
+)
+Network::Category::Type.create_if_not_exists(
+  id: 3,
+  name: 'Question',
+)
+Network::Category::Type.create_if_not_exists(
+  id: 4,
+  name: 'Bug Report',
+)
+
+Network::Privacy.create_if_not_exists(
+  id: 1,
+  name: 'logged in',
+  key: 'loggedIn',
+)
+Network::Privacy.create_if_not_exists(
+  id: 2,
+  name: 'logged in and moderator',
+  key: 'loggedInModerator',
+)
+Network::Category.create_if_not_exists(
+  id: 1,
+  name: 'Announcements',
+  network_id: network.id,
+  network_category_type_id: Network::Category::Type.find_by(name: 'Announcement').id,
+  network_privacy_id: Network::Privacy.find_by(name: 'logged in and moderator').id,
+  allow_comments: true,
+)
+Network::Category.create_if_not_exists(
+  id: 2,
+  name: 'Questions',
+  network_id: network.id,
+  allow_comments: true,
+  network_category_type_id: Network::Category::Type.find_by(name: 'Question').id,
+  network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
+)
+Network::Category.create_if_not_exists(
+  id: 3,
+  name: 'Ideas',
+  network_id: network.id,
+  network_category_type_id: Network::Category::Type.find_by(name: 'Idea').id,
+  network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
+  allow_comments: true,
+)
+Network::Category.create_if_not_exists(
+  id: 4,
+  name: 'Bug Reports',
+  network_id: network.id,
+  network_category_type_id: Network::Category::Type.find_by(name: 'Bug Report').id,
+  network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
+  allow_comments: true,
+)
+item = Network::Item.create(
+  title: 'Example Announcement',
+  body: 'Some announcement....',
+  network_category_id: Network::Category.find_by(name: 'Announcements').id,
+)
+Network::Item::Comment.create(
+  network_item_id: item.id,
+  body: 'Some comment....',
+)
+item = Network::Item.create(
+  title: 'Example Question?',
+  body: 'Some questions....',
+  network_category_id: Network::Category.find_by(name: 'Questions').id,
+)
+Network::Item::Comment.create(
+  network_item_id: item.id,
+  body: 'Some comment....',
+)
+item = Network::Item.create(
+  title: 'Example Idea',
+  body: 'Some idea....',
+  network_category_id: Network::Category.find_by(name: 'Ideas').id,
+)
+Network::Item::Comment.create(
+  network_item_id: item.id,
+  body: 'Some comment....',
+)
+item = Network::Item.create(
+  title: 'Example Bug Report',
+  body: 'Some bug....',
+  network_category_id: Network::Category.find_by(name: 'Bug Reports').id,
+)
+Network::Item::Comment.create(
+  network_item_id: item.id,
+  body: 'Some comment....',
+)

db/seeds/overviews.rb

@@ -0,0 +1,216 @@
+overview_role = Role.find_by(name: 'Agent')
+Overview.create_if_not_exists(
+  name: 'My assigned Tickets',
+  link: 'my_assigned',
+  prio: 1000,
+  role_ids: [overview_role.id],
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:open).pluck(:id),
+    },
+    'ticket.owner_id' => {
+      operator: 'is',
+      pre_condition: 'current_user.id',
+    },
+  },
+  order: {
+    by: 'created_at',
+    direction: 'ASC',
+  },
+  view: {
+    d: %w(title customer group created_at),
+    s: %w(title customer group created_at),
+    m: %w(number title customer group created_at),
+    view_mode_default: 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  name: 'Unassigned & Open',
+  link: 'all_unassigned',
+  prio: 1010,
+  role_ids: [overview_role.id],
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:work_on_all).pluck(:id),
+    },
+    'ticket.owner_id' => {
+      operator: 'is',
+      pre_condition: 'not_set',
+    },
+  },
+  order: {
+    by: 'created_at',
+    direction: 'ASC',
+  },
+  view: {
+    d: %w(title customer group created_at),
+    s: %w(title customer group created_at),
+    m: %w(number title customer group created_at),
+    view_mode_default: 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  name: 'My pending reached Tickets',
+  link: 'my_pending_reached',
+  prio: 1020,
+  role_ids: [overview_role.id],
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:pending_reminder).pluck(:id),
+    },
+    'ticket.owner_id' => {
+      operator: 'is',
+      pre_condition: 'current_user.id',
+    },
+    'ticket.pending_time' => {
+      operator: 'within next (relative)',
+      value: 0,
+      range: 'minute',
+    },
+  },
+  order: {
+    by: 'created_at',
+    direction: 'ASC',
+  },
+  view: {
+    d: %w(title customer group created_at),
+    s: %w(title customer group created_at),
+    m: %w(number title customer group created_at),
+    view_mode_default: 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  name: 'Open',
+  link: 'all_open',
+  prio: 1030,
+  role_ids: [overview_role.id],
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:work_on_all).pluck(:id),
+    },
+  },
+  order: {
+    by: 'created_at',
+    direction: 'ASC',
+  },
+  view: {
+    d: %w(title customer group state owner created_at),
+    s: %w(title customer group state owner created_at),
+    m: %w(number title customer group state owner created_at),
+    view_mode_default: 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  name: 'Pending reached',
+  link: 'all_pending_reached',
+  prio: 1040,
+  role_ids: [overview_role.id],
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:pending_reminder).pluck(:id),
+    },
+    'ticket.pending_time' => {
+      operator: 'within next (relative)',
+      value: 0,
+      range: 'minute',
+    },
+  },
+  order: {
+    by: 'created_at',
+    direction: 'ASC',
+  },
+  view: {
+    d: %w(title customer group owner created_at),
+    s: %w(title customer group owner created_at),
+    m: %w(number title customer group owner created_at),
+    view_mode_default: 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  name: 'Escalated',
+  link: 'all_escalated',
+  prio: 1050,
+  role_ids: [overview_role.id],
+  condition: {
+    'ticket.escalation_at' => {
+      operator: 'within next (relative)',
+      value: '10',
+      range: 'minute',
+    },
+  },
+  order: {
+    by: 'escalation_at',
+    direction: 'ASC',
+  },
+  view: {
+    d: %w(title customer group owner escalation_at),
+    s: %w(title customer group owner escalation_at),
+    m: %w(number title customer group owner escalation_at),
+    view_mode_default: 's',
+  },
+)
+
+overview_role = Role.find_by(name: 'Customer')
+Overview.create_if_not_exists(
+  name: 'My Tickets',
+  link: 'my_tickets',
+  prio: 1100,
+  role_ids: [overview_role.id],
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:viewable).pluck(:id),
+    },
+    'ticket.customer_id' => {
+      operator: 'is',
+      pre_condition: 'current_user.id',
+    },
+  },
+  order: {
+    by: 'created_at',
+    direction: 'DESC',
+  },
+  view: {
+    d: %w(title customer state created_at),
+    s: %w(number title state created_at),
+    m: %w(number title state created_at),
+    view_mode_default: 's',
+  },
+)
+Overview.create_if_not_exists(
+  name: 'My Organization Tickets',
+  link: 'my_organization_tickets',
+  prio: 1200,
+  role_ids: [overview_role.id],
+  organization_shared: true,
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:viewable).pluck(:id),
+    },
+    'ticket.organization_id' => {
+      operator: 'is',
+      pre_condition: 'current_user.organization_id',
+    },
+  },
+  order: {
+    by: 'created_at',
+    direction: 'DESC',
+  },
+  view: {
+    d: %w(title customer state created_at),
+    s: %w(number title customer state created_at),
+    m: %w(number title customer state created_at),
+    view_mode_default: 's',
+  },
+)

db/seeds/permissions.rb

@@ -0,0 +1,361 @@
+Permission.create_if_not_exists(
+  name: 'admin',
+  note: 'Admin Interface',
+  preferences: {},
+)
+Permission.create_if_not_exists(
+  name: 'admin.user',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Users']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.group',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Groups']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.role',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Roles']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.organization',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Organizations']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.overview',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Overviews']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.text_module',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Text Modules']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.macro',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Macros']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.tag',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Tags']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.calendar',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Calendar']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.sla',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['SLA']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.scheduler',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Scheduler']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.report_profile',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Report Profiles']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.channel_web',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Channel - Web']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.channel_formular',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Channel - Formular']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.channel_email',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Channel - Email']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.channel_twitter',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Channel - Twitter']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.channel_facebook',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Channel - Facebook']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.channel_telegram',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Channel - Telegram']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.channel_chat',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Channel - Chat']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.branding',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Branding']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.setting_system',
+  note: 'Manage %s Settings',
+  preferences: {
+    translations: ['System']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.security',
+  note: 'Manage %s Settings',
+  preferences: {
+    translations: ['Security']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.ticket',
+  note: 'Manage %s Settings',
+  preferences: {
+    translations: ['Ticket']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.package',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Packages']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.integration',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Integrations']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.api',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['API']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.object',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Objects']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.translation',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Translations']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.monitoring',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Monitoring']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.maintenance',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Maintenance']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'admin.session',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Sessions']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences',
+  note: 'User Preferences',
+  preferences: {},
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.password',
+  note: 'Change %s',
+  preferences: {
+    translations: ['Password']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.notifications',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Notifications'],
+    required: ['ticket.agent'],
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.access_token',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Token Access']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.language',
+  note: 'Change %s',
+  preferences: {
+    translations: ['Language']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.linked_accounts',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Linked Accounts']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.device',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Devices']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.avatar',
+  note: 'Manage %s',
+  preferences: {
+    translations: ['Avatar']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'user_preferences.calendar',
+  note: 'Access to %s',
+  preferences: {
+    translations: ['Calendars'],
+    required: ['ticket.agent'],
+  },
+)
+
+Permission.create_if_not_exists(
+  name: 'report',
+  note: 'Report Interface',
+  preferences: {},
+)
+Permission.create_if_not_exists(
+  name: 'ticket',
+  note: 'Ticket Interface',
+  preferences: {
+    disabled: true
+  },
+)
+Permission.create_if_not_exists(
+  name: 'ticket.agent',
+  note: 'Access to Agent Tickets based on Group Access',
+  preferences: {
+    not: ['ticket.customer'],
+    plugin: ['groups']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'ticket.customer',
+  note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id',
+  preferences: {
+    not: ['ticket.agent'],
+  },
+)
+Permission.create_if_not_exists(
+  name: 'chat',
+  note: 'Access to %s',
+  preferences: {
+    translations: ['Chat']
+  },
+)
+Permission.create_if_not_exists(
+  name: 'chat.agent',
+  note: 'Access to %s',
+  preferences: {
+    translations: ['Chat'],
+    not: ['chat.customer'],
+  },
+)
+Permission.create_if_not_exists(
+  name: 'cti',
+  note: 'CTI',
+  preferences: {
+    disabled: true
+  },
+)
+Permission.create_if_not_exists(
+  name: 'cti.agent',
+  note: 'Access to %s',
+  preferences: {
+    translations: ['CTI'],
+    not: ['cti.customer'],
+  },
+)
+
+admin = Role.find_by(name: 'Admin')
+admin.permission_grant('user_preferences')
+admin.permission_grant('admin')
+admin.permission_grant('report')
+
+agent = Role.find_by(name: 'Agent')
+agent.permission_grant('user_preferences')
+agent.permission_grant('ticket.agent')
+agent.permission_grant('chat.agent')
+agent.permission_grant('cti.agent')
+
+customer = Role.find_by(name: 'Customer')
+customer.permission_grant('user_preferences.password')
+customer.permission_grant('user_preferences.language')
+customer.permission_grant('user_preferences.linked_accounts')
+customer.permission_grant('user_preferences.avatar')
+customer.permission_grant('ticket.customer')

db/seeds/report_profiles.rb

@@ -0,0 +1,7 @@
+Report::Profile.create_if_not_exists(
+  name: '-all-',
+  condition: {},
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)

db/seeds/roles.rb

@@ -0,0 +1,33 @@
+Role.create_if_not_exists(
+  id: 1,
+  name: 'Admin',
+  note: 'To configure your system.',
+  preferences: {
+    not: ['Customer'],
+  },
+  default_at_signup: false,
+  updated_by_id: 1,
+  created_by_id: 1
+)
+Role.create_if_not_exists(
+  id: 2,
+  name: 'Agent',
+  note: 'To work on Tickets.',
+  default_at_signup: false,
+  preferences: {
+    not: ['Customer'],
+  },
+  updated_by_id: 1,
+  created_by_id: 1
+)
+Role.create_if_not_exists(
+  id: 3,
+  name: 'Customer',
+  note: 'People who create Tickets ask for help.',
+  preferences: {
+    not: %w(Agent Admin),
+  },
+  default_at_signup: true,
+  updated_by_id: 1,
+  created_by_id: 1
+)

db/seeds/schedulers.rb

@@ -0,0 +1,167 @@
+Scheduler.create_if_not_exists(
+  name: 'Process pending tickets',
+  method: 'Ticket.process_pending',
+  period: 15.minutes,
+  prio: 1,
+  active: true,
+)
+Scheduler.create_if_not_exists(
+  name: 'Process escalation tickets',
+  method: 'Ticket.process_escalation',
+  period: 5.minutes,
+  prio: 1,
+  active: true,
+)
+Scheduler.create_if_not_exists(
+  name: 'Import OTRS diff load',
+  method: 'Import::OTRS.diff_worker',
+  period: 3.minutes,
+  prio: 1,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Check Channels',
+  method: 'Channel.fetch',
+  period: 30.seconds,
+  prio: 1,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Check streams for Channel',
+  method: 'Channel.stream',
+  period: 60.seconds,
+  prio: 1,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Generate Session data',
+  method: 'Sessions.jobs',
+  period: 60.seconds,
+  prio: 1,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Execute jobs',
+  method: 'Job.run',
+  period: 5.minutes,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Cleanup expired sessions',
+  method: 'SessionHelper.cleanup_expired',
+  period: 60 * 60 * 12,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Delete old activity stream entries.',
+  method: 'ActivityStream.cleanup',
+  period: 1.day,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Delete old entries.',
+  method: 'RecentView.cleanup',
+  period: 1.day,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_or_update(
+  name: 'Delete old online notification entries.',
+  method: 'OnlineNotification.cleanup',
+  period: 2.hours,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_or_update(
+  name: 'Delete old token entries.',
+  method: 'Token.cleanup',
+  period: 30.days,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_or_update(
+  name: 'Closed chat sessions where participients are offline.',
+  method: 'Chat.cleanup_close',
+  period: 15.minutes,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_or_update(
+  name: 'Cleanup closed sessions.',
+  method: 'Chat.cleanup',
+  period: 5.days,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_or_update(
+  name: 'Sync calendars with ical feeds.',
+  method: 'Calendar.sync',
+  period: 1.day,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_or_update(
+  name: 'Generate user based stats.',
+  method: 'Stats.generate',
+  period: 11.minutes,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_or_update(
+  name: 'Delete old stats store entries.',
+  method: 'StatsStore.cleanup',
+  period: 31.days,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name: 'Cleanup HttpLog',
+  method: 'HttpLog.cleanup',
+  period: 1.day,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+Scheduler.create_if_not_exists(
+  name:          'Import Jobs',
+  method:        'ImportJob.start_registered',
+  period:        1.hour,
+  prio:          1,
+  active:        true,
+  updated_by_id: 1,
+  created_by_id: 1
+)

db/seeds/signatures.rb

@@ -0,0 +1,14 @@
+Signature.create_if_not_exists(
+  id: 1,
+  name: 'default',
+  body: '
+  #{user.firstname} #{user.lastname}
+
+--
+ Super Support - Waterford Business Park
+ 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
+ Email: hot@example.com - Web: http://www.example.com/
+--'.text2html,
+  updated_by_id: 1,
+  created_by_id: 1
+)

db/seeds/ticket_article_senders.rb

@@ -0,0 +1,3 @@
+Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent')
+Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer')
+Ticket::Article::Sender.create_if_not_exists(id: 3, name: 'System')

db/seeds/ticket_article_types.rb

@@ -0,0 +1,12 @@
+Ticket::Article::Type.create_if_not_exists(id: 1, name: 'email', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 2, name: 'sms', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 3, name: 'chat', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 4, name: 'fax', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 5, name: 'phone', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 6, name: 'twitter status', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 7, name: 'twitter direct-message', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false)
+Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true)
+Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true)

db/seeds/ticket_priorities.rb

@@ -0,0 +1,3 @@
+Ticket::Priority.create_if_not_exists(id: 1, name: '1 low')
+Ticket::Priority.create_if_not_exists(id: 2, name: '2 normal', default_create: true)
+Ticket::Priority.create_if_not_exists(id: 3, name: '3 high')

db/seeds/ticket_state_types.rb

@@ -0,0 +1,7 @@
+Ticket::StateType.create_if_not_exists(id: 1, name: 'new')
+Ticket::StateType.create_if_not_exists(id: 2, name: 'open')
+Ticket::StateType.create_if_not_exists(id: 3, name: 'pending reminder')
+Ticket::StateType.create_if_not_exists(id: 4, name: 'pending action')
+Ticket::StateType.create_if_not_exists(id: 5, name: 'closed')
+Ticket::StateType.create_if_not_exists(id: 6, name: 'merged')
+Ticket::StateType.create_if_not_exists(id: 7, name: 'removed')

db/seeds/ticket_states.rb

@@ -0,0 +1,44 @@
+Ticket::State.create_if_not_exists(
+  id: 1,
+  name: 'new',
+  state_type_id: Ticket::StateType.find_by(name: 'new').id,
+  default_create: true,
+)
+Ticket::State.create_if_not_exists(
+  id: 2,
+  name: 'open',
+  state_type_id: Ticket::StateType.find_by(name: 'open').id,
+  default_follow_up: true,
+)
+Ticket::State.create_if_not_exists(
+  id: 3,
+  name: 'pending reminder',
+  state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id,
+  ignore_escalation: true,
+)
+Ticket::State.create_if_not_exists(
+  id: 4,
+  name: 'closed',
+  state_type_id: Ticket::StateType.find_by(name: 'closed').id,
+  ignore_escalation: true,
+)
+Ticket::State.create_if_not_exists(
+  id: 5,
+  name: 'merged',
+  state_type_id: Ticket::StateType.find_by(name: 'merged').id,
+  ignore_escalation: true,
+)
+Ticket::State.create_if_not_exists(
+  id: 6,
+  name: 'removed',
+  state_type_id: Ticket::StateType.find_by(name: 'removed').id,
+  active: false,
+  ignore_escalation: true,
+)
+Ticket::State.create_if_not_exists(
+  id: 7,
+  name: 'pending close',
+  state_type_id: Ticket::StateType.find_by(name: 'pending action').id,
+  next_state_id: Ticket::State.by_category(:closed).first.id,
+  ignore_escalation: true,
+)

db/seeds/triggers.rb

@@ -0,0 +1,110 @@
+Trigger.create_or_update(
+  name: 'auto reply (on new tickets)',
+  condition: {
+    'ticket.action' => {
+      'operator' => 'is',
+      'value' => 'create',
+    },
+    'ticket.state_id' => {
+      'operator' => 'is not',
+      'value' => Ticket::State.by_category(:closed).first.id,
+    },
+    'article.type_id' => {
+      'operator' => 'is',
+      'value' => [
+        Ticket::Article::Type.lookup(name: 'email').id,
+        Ticket::Article::Type.lookup(name: 'phone').id,
+        Ticket::Article::Type.lookup(name: 'web').id,
+      ],
+    },
+    'article.sender_id' => {
+      'operator' => 'is',
+      'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
+    },
+  },
+  perform: {
+    'notification.email' => {
+      'body' => '<div>Your request <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
+<br/>
+<div>To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password):
+<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+</div>
+<br/>
+<div>Your #{config.product_name} Team</div>
+<br/>
+<div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
+      'recipient' => 'ticket_customer',
+      'subject' => 'Thanks for your inquiry (#{ticket.title})',
+    },
+  },
+  active: true,
+  created_by_id: 1,
+  updated_by_id: 1,
+)
+Trigger.create_or_update(
+  name: 'auto reply (on follow up of tickets)',
+  condition: {
+    'ticket.action' => {
+      'operator' => 'is',
+      'value' => 'update',
+    },
+    'article.sender_id' => {
+      'operator' => 'is',
+      'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
+    },
+    'article.type_id' => {
+      'operator' => 'is',
+      'value' => [
+        Ticket::Article::Type.lookup(name: 'email').id,
+        Ticket::Article::Type.lookup(name: 'phone').id,
+        Ticket::Article::Type.lookup(name: 'web').id,
+      ],
+    },
+  },
+  perform: {
+    'notification.email' => {
+      'body' => '<div>Your follow up for <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
+<br/>
+<div>To provide additional information, please reply to this email or click on the following link:
+<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+</div>
+<br/>
+<div>Your #{config.product_name} Team</div>
+<br/>
+<div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
+      'recipient' => 'ticket_customer',
+      'subject' => 'Thanks for your follow up (#{ticket.title})',
+    },
+  },
+  active: false,
+  created_by_id: 1,
+  updated_by_id: 1,
+)
+
+Trigger.create_or_update(
+  name: 'customer notification (on owner change)',
+  condition: {
+    'ticket.owner_id' => {
+      'operator' => 'has changed',
+      'pre_condition' => 'current_user.id',
+      'value' => '',
+      'value_completion' => '',
+    }
+  },
+  perform: {
+    'notification.email' => {
+      'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".<p>
+<br/>
+<p>To provide additional information, please reply to this email or click on the following link:
+<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
+</p>
+<br/>
+<p><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></p>',
+      'recipient' => 'ticket_customer',
+      'subject' => 'Owner has changed (#{ticket.title})',
+    },
+  },
+  active: false,
+  created_by_id: 1,
+  updated_by_id: 1,
+)

db/seeds/user_nr_1.rb

@@ -0,0 +1,12 @@
+User.create_if_not_exists(
+  id: 1,
+  login: '-',
+  firstname: '-',
+  lastname: '',
+  email: '',
+  active: false,
+  updated_by_id: 1,
+  created_by_id: 1
+)
+
+UserInfo.current_user_id = 1