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Improved auto reply templates.

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This commit is contained in:
Martin Edenhofer 2016-05-04 11:30:27 +02:00
parent 397983094e
commit 43bb991f27
2 changed files with 23 additions and 15 deletions
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8
db/migrate/20160503000001_update_trigger.rb → db/migrate/20160503000002_update_trigger.rb
View file

@ -26,12 +26,14 @@ class UpdateTrigger < ActiveRecord::Migration
}, },
perform: { perform: {
'notification.email' => { 'notification.email' => {
'body' => '<p>Your request (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p> 'body' => '<p>Your request (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.<p>
<br/> <br/>
<p>To provide additional information, please reply to this email or click on the following link: <p>To provide additional information, please reply to this email or click on the following link:
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a> <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p> </p>
<br/> <br/>
<p>Your #{config.product_name} Team</p>
<br/>
<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>', <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
'recipient' => 'ticket_customer', 'recipient' => 'ticket_customer',
'subject' => 'Thanks for your inquiry (#{ticket.title})', 'subject' => 'Thanks for your inquiry (#{ticket.title})',
@ -63,12 +65,14 @@ class UpdateTrigger < ActiveRecord::Migration
}, },
perform: { perform: {
'notification.email' => { 'notification.email' => {
'body' => '<p>Your follow up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p> 'body' => '<p>Your follow up for (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.<p>
<br/> <br/>
<p>To provide additional information, please reply to this email or click on the following link: <p>To provide additional information, please reply to this email or click on the following link:
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a> <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p> </p>
<br/> <br/>
<p>Your #{config.product_name} Team</p>
<br/>
<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>', <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
'recipient' => 'ticket_customer', 'recipient' => 'ticket_customer',
'subject' => 'Thanks for your follow up (#{ticket.title})', 'subject' => 'Thanks for your follow up (#{ticket.title})',

6
db/seeds.rb
View file

@ -3884,6 +3884,8 @@ Trigger.create_or_update(
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a> <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p> </p>
<br/> <br/>
<p>Your #{config.product_name} Team</p>
<br/>
<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>', <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
'recipient' => 'ticket_customer', 'recipient' => 'ticket_customer',
'subject' => 'Thanks for your inquiry (#{ticket.title})', 'subject' => 'Thanks for your inquiry (#{ticket.title})',
@ -3921,12 +3923,14 @@ Trigger.create_or_update(
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a> <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p> </p>
<br/> <br/>
<p>Your #{config.product_name} Team</p>
<br/>
<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>', <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
'recipient' => 'ticket_customer', 'recipient' => 'ticket_customer',
'subject' => 'Thanks for your follow up (#{ticket.title})', 'subject' => 'Thanks for your follow up (#{ticket.title})',
}, },
}, },
active: true, active: false,
created_by_id: 1, created_by_id: 1,
updated_by_id: 1, updated_by_id: 1,
) )