Added possibility to get plain email.

app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco

@@ -21,8 +21,10 @@
     <div class="row article" data-id="<%= article.id %>">
       <div class="avatar span1 thumbnails">
         <img class="thumbnail user-data" data-id="<%= article.created_by_id %>" src="<%= article.created_by.image %>" alt="">
+        <ul>
+          <li><% if article.article_type.name is 'email': %><a href="/ticket_article_plain/<%= article.id %>">Plain</a><% end %></li>
+        </ul>
       </div>
-      
       <div class="span8 well-muted article-message <% if article.internal is true: %> internal<% end %>">
         <% if article.from: %>
           <div>

app/controllers/ticket_overviews_controller.rb

@@ -288,6 +288,26 @@ class TicketOverviewsController < ApplicationController
     )
   end
 
+  # GET /ticket_article_plain/1
+  def ticket_article_plain
+    
+    # permissin check
+    list = Store.list(
+      :object => 'Ticket::Article::Mail',
+      :o_id   => params[:id],
+    )
+    # find file
+    if list
+      file = Store.find(list.first)
+      send_data(
+        file.store_file.data,
+        :filename    => file.filename,
+        :type        => 'message/rfc822',
+        :disposition => 'inline'
+      )
+    end
+  end
+
   # GET /ticket_customer
   # GET /tickets_customer
   def ticket_customer

app/models/channel/email_parser.rb

@@ -277,7 +277,7 @@ class Channel::EmailParser
         :object      => 'Ticket::Article::Mail',
         :o_id        => article.id,
         :data        => msg,
-        :filename    => 'plain.msg',
+        :filename    => "ticket-#{ticket.number}-#{article.id}.eml",
         :preferences => {}
       )
 

app/models/ticket.rb

@@ -250,6 +250,15 @@ class Ticket < ActiveRecord::Base
               :attachments => self.attachments
             }
           )
+          
+          # store mail plain
+          Store.add(
+            :object      => 'Ticket::Article::Mail',
+            :o_id        => self.id,
+            :data        => message.to_s,
+            :filename    => "ticket-#{ticket.number}-#{self.id}.eml",
+            :preferences => {}
+          )
         end
       end
 

config/routes/ticket.rb

@@ -10,6 +10,7 @@ module ExtraRoutes
     map.match '/ticket_full/:id',       :to => 'ticket_overviews#ticket_full'
     map.match '/ticket_attachment/:id', :to => 'ticket_overviews#ticket_attachment'
     map.match '/ticket_attachment_new', :to => 'ticket_overviews#ticket_attachment_new'
+    map.match '/ticket_article_plain/:id', :to => 'ticket_overviews#ticket_article_plain'
     map.match '/ticket_history/:id',    :to => 'ticket_overviews#ticket_history'
     map.match '/ticket_customer',       :to => 'ticket_overviews#ticket_customer'
     map.match '/ticket_overviews',      :to => 'ticket_overviews#show'