Sutty/trabajo-afectivo
5
0
Fork 0
Code Issues Pull requests Projects Releases Wiki Activity

Improved ticket selector again. Added precondition attribute for user/org selection.

Browse source
This commit is contained in:
Martin Edenhofer 2015-10-14 16:33:26 +02:00
parent 51250e786d
commit 8d5f1092f8
13 changed files with 653 additions and 118 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

61
app/assets/javascripts/app/controllers/_application_controller_form.coffee
View file

@ -226,67 +226,6 @@ class App.ControllerForm extends App.Controller
if App.UiElement[attribute.tag]
item = App.UiElement[attribute.tag].render(attribute, @params, @)
###
else if key is 'tickets.owner_id' || key is 'tickets.customer_id'
display = 'Owner'
name = 'owner_id'
if key is 'customer_id'
display = 'Customer'
name = 'customer_id'
attribute_config = {
name: attribute.name + '::tickets.' + name
display: display
tag: 'select'
multiple: true
null: false
nulloption: false
relation: 'User'
value: value || null
remove: true
filter: ( all, type ) ->
return all if type isnt 'collection'
all = _.filter( all, (item) ->
return if item.id is 1
return item
)
all.unshift( {
id: ''
name: '--'
} )
all.unshift( {
id: 1
name: '*** not set ***'
} )
all.unshift( {
id: 'current_user.id'
name: '*** current user ***'
} )
all
}
else if key is 'tickets.organization_id'
attribute_config = {
name: attribute.name + '::tickets.organization_id'
display: 'Organization'
tag: 'select'
multiple: true
null: false
nulloption: false
relation: 'Organization'
value: value || null
remove: true
filter: ( all, type ) ->
return all if type isnt 'collection'
all.unshift( {
id: ''
name: '--'
} )
all.unshift( {
id: 'current_user.organization_id'
name: '*** organization of current user ***'
} )
all
}
###
else
throw "Invalid UiElement.#{attribute.tag}"

9
app/assets/javascripts/app/controllers/_ui_element/autocompletion_ajax.coffee
View file

@ -1,17 +1,18 @@
# coffeelint: disable=camel_case_classes
class App.UiElement.autocompletion_ajax
@render: (attribute, params = {}) ->
if params[attribute.name]
object = App[attribute.relation].find(params[attribute.name])
if params[attribute.name] || attribute.value
object = App[attribute.relation].find(params[attribute.name] || attribute.value)
valueName = object.displayName()
# selectable search
searchableAjaxSelectObject = new App.SearchableAjaxSelect(
attribute:
value: params[attribute.name]
value: params[attribute.name] || attribute.value
valueName: valueName
name: attribute.name
id: params.organization_id
id: params.organization_id || attribute.value
placeholder: App.i18n.translateInline('Search...')
limt: 10
object: attribute.relation

1
app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
View file

@ -57,7 +57,6 @@ class App.UiElement.ticket_perform_action
)
# build inital params
console.log('initial', params[attribute.name])
if !_.isEmpty(params[attribute.name])
selectorExists = false

52
app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee
View file

@ -85,7 +85,6 @@ class App.UiElement.ticket_selector
)
# build inital params
console.log('initial', params[attribute.name])
if !_.isEmpty(params[attribute.name])
selectorExists = false
@ -166,7 +165,6 @@ class App.UiElement.ticket_selector
)
@buildValue: (elementFull, elementRow, groupAndAttribute, elements, value, operator, attribute) ->
console.log('buildValue', elementFull, elementRow, groupAndAttribute, elements, value, operator, attribute)
# do nothing if item already exists
operator = elementRow.find('.js-operator option:selected').attr('value')
@ -176,9 +174,16 @@ class App.UiElement.ticket_selector
attributeConfig = elements[groupAndAttribute]
config = _.clone(attributeConfig)
# force to use auto compition on user lookup
# force to use auto complition on user lookup
config.preCondition = false
if config.relation is 'User'
config.preCondition = 'user'
config.tag = 'user_autocompletion'
if config.relation is 'Organization'
config.tag = 'autocompletion_ajax'
config.preCondition = 'org'
@buildPreCondition(config, elementFull, elementRow, groupAndAttribute, attribute)
# render ui element
item = ''
@ -204,6 +209,47 @@ class App.UiElement.ticket_selector
elementRow.find('.js-value').html(item)
@buildPreCondition: (config, elementFull, elementRow, groupAndAttribute, attribute) ->
if !config.preCondition
elementRow.find('.js-preCondition').addClass('hide')
return
name = "#{attribute.name}::#{groupAndAttribute}::pre_condition"
preConditionCurrent = elementRow.find('.js-preCondition option:selected').attr('value')
if !preCondition && attribute.value && attribute.value[groupAndAttribute]
preCondition = attribute.value[groupAndAttribute].pre_condition
selection = $("<select class=\"form-control\" name=\"#{name}\" ></select>")
options = {}
if config.preCondition is 'user'
options =
'set': App.i18n.translateInline('set')
'current_user.id': App.i18n.translateInline('current user')
'specific': App.i18n.translateInline('specific user')
else if config.preCondition is 'org'
options =
'set': App.i18n.translateInline('set')
'current_user.organization_id': App.i18n.translateInline('current user organization')
'specific': App.i18n.translateInline('specific organization')
for key, value of options
selected = preConditionCurrent
if key is preCondition
selected = 'selected="selected"'
selection.append("<option value=\"#{key}\" #{selected}>#{App.i18n.translateInline(value)}</option>")
elementRow.find('.js-preCondition').removeClass('hide')
elementRow.find('.js-preCondition select').replaceWith(selection)
toggle = ->
preCondition = elementRow.find('.js-preCondition option:selected').attr('value')
if preCondition is 'specific'
elementRow.find('.js-value').removeClass('hide')
else
elementRow.find('.js-value').addClass('hide')
toggle()
elementRow.find('.js-preCondition select').bind('change', (e) =>
toggle()
)
@buildAttributeSelector: (groups, elements) ->
selection = $('<select class="form-control"></select>')
for groupKey, groupMeta of groups

6
app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.coffee
View file

@ -5,7 +5,7 @@ class App.UserOrganizationAutocompletion extends App.Controller
'click .js-organization': 'showOrganizationMembers'
'click .js-back': 'hideOrganizationMembers'
'click .js-user': 'selectUser'
'click .js-user-new': 'newUser'
'click .js-userNew': 'newUser'
'focus input': 'open'
constructor: (params) ->
@ -17,6 +17,10 @@ class App.UserOrganizationAutocompletion extends App.Controller
@attribute.source = @apiPath + '/search/user-organization'
@build()
# set current value
if @attribute.value
@setUser(@attribute.value)
element: =>
@el

6
app/assets/javascripts/app/views/generic/ticket_selector.jst.eco
View file

@ -12,6 +12,12 @@
<%- @Icon('arrow-down', 'dropdown-arrow') %>
</div>
</div>
<div class="controls">
<div class="u-positionOrigin js-preCondition">
<select></select>
<%- @Icon('arrow-down', 'dropdown-arrow') %>
</div>
</div>
<div class="controls js-value horizontal"></div>
</div>
<div class="filter-controls">

2
app/assets/javascripts/app/views/generic/user_search/new_user.jst.eco
View file

@ -1,4 +1,4 @@
<li class="recipientList-entry recipientList--new js-user-new" data-user-id="new">
<li class="recipientList-entry recipientList--new js-userNew" data-user-id="new">
<div class="recipientList-iconSpacer">
<%- @Icon('plus', 'recipientList-icon') %>
</div>

87
app/models/ticket.rb
View file

@ -295,7 +295,7 @@ get count of tickets and tickets which match on selector
def self.selectors(selectors, limit = 10, current_user = nil)
fail 'no selectors given' if !selectors
query, bind_params, tables = selector2sql(selectors)
query, bind_params, tables = selector2sql(selectors, current_user)
return [] if !query
if !current_user
@ -314,7 +314,7 @@ get count of tickets and tickets which match on selector
generate condition query to search for tickets based on condition
query_condition, bind_condition = selector2sql(params[:condition])
query_condition, bind_condition = selector2sql(params[:condition], current_user)
condition example
@ -332,15 +332,31 @@ condition example
range: 'day', # minute|hour|day|month|year
value: '25',
},
'ticket.owner_id' => {
operator: 'is', # is not
pre_condition: 'current_user.id',
},
'ticket.owner_id' => {
operator: 'is', # is not
pre_condition: 'specific',
value: 4711,
},
}
=end
def self.selector2sql(selectors)
def self.selector2sql(selectors, current_user = nil)
current_user_id = UserInfo.current_user_id
if current_user
current_user_id = current_user.id
end
return if !selectors
# remember query and bind params
query = ''
bind_params = []
# get tables to join
tables = ''
selectors.each {|attribute, selector|
selector = attribute.split(/\./)
@ -364,24 +380,71 @@ condition example
end
}
# add conditions
selectors.each {|attribute, selector_raw|
if query != ''
query += ' AND '
end
# validation
fail "Invalid selector #{selector_raw.inspect}" if !selector_raw
fail "Invalid selector #{selector_raw.inspect}" if !selector_raw.respond_to?(:key?)
selector = selector_raw.stringify_keys
fail "Invalid selector, operator missing #{selector.inspect}" if !selector['operator']
return nil if selector['value'].nil?
return nil if selector['value'].respond_to?(:empty?) && selector['value'].empty?
# validate value / allow empty but only if pre_condition eyists
if selector['value'].nil? || (selector['value'].respond_to?(:empty?) && selector['value'].empty?)
return nil if selector['pre_condition'].nil? || (selector['pre_condition'].respond_to?(:empty?) && selector['pre_condition'].empty?)
end
# validate pre_condition values
return nil if selector['pre_condition'] && selector['pre_condition'] !~ /^(set|current_user\.|specific)/
# get attributes
attributes = attribute.split(/\./)
attribute = "#{attributes[0]}s.#{attributes[1]}"
if query != ''
query += ' AND '
end
if selector['operator'] == 'is'
query += "#{attribute} IN (?)"
bind_params.push selector['value']
if selector['pre_condition'] == 'set'
if attributes[1] =~ /^(created_by|updated_by|owner|customer|user)_id/
query += "#{attribute} NOT IN (?)"
bind_params.push 1
else
query += "#{attribute} IS NOT NULL"
end
elsif selector['pre_condition'] == 'current_user.id'
fail "Use current_user.id in selector, but no current_user is set #{selector.inspect}" if !current_user_id
query += "#{attribute} IN (?)"
bind_params.push current_user_id
elsif selector['pre_condition'] == 'current_user.organization_id'
fail "Use current_user.id in selector, but no current_user is set #{selector.inspect}" if !current_user_id
query += "#{attribute} IN (?)"
user = User.lookup(id: current_user_id)
bind_params.push user.organization_id
else
query += "#{attribute} IN (?)"
bind_params.push selector['value']
end
elsif selector['operator'] == 'is not'
query += "#{attribute} NOT IN (?)"
bind_params.push selector['value']
if selector['pre_condition'] == 'set'
if attributes[1] =~ /^(created_by|updated_by|owner|customer|user)_id/
query += "#{attribute} IN (?)"
bind_params.push 1
else
query += "#{attribute} IS NULL"
end
elsif selector['pre_condition'] == 'current_user.id'
query += "#{attribute} NOT IN (?)"
bind_params.push current_user_id
elsif selector['pre_condition'] == 'current_user.organization_id'
query += "#{attribute} NOT IN (?)"
user = User.lookup(id: current_user_id)
bind_params.push user.organization_id
else
query += "#{attribute} NOT IN (?)"
bind_params.push selector['value']
end
elsif selector['operator'] == 'contains'
query += "#{attribute} LIKE (?)"
value = "%#{selector['value']}%"

32
app/models/ticket/overviews.rb
View file

@ -69,32 +69,6 @@ returns
overview_selected = overview
overview_selected_raw = Marshal.load( Marshal.dump(overview.attributes) )
end
# replace e.g. 'current_user.id' with current_user.id
overview.condition.each { |attribute, content|
next if !content
next if !content.respond_to?(:key?)
next if !content['value']
next if content['value'].class != String && content['value'].class != Array
if content['value'].class == String
parts = content['value'].split( '.', 2 )
next if !parts[0]
next if !parts[1]
next if parts[0] != 'current_user'
overview.condition[attribute]['value'] = data[:current_user][parts[1].to_sym]
next
end
content['value'].each {|item|
next if item.class != String
parts = item.split('.', 2)
next if !parts[0]
next if !parts[1]
next if parts[0] != 'current_user'
item = data[:current_user][parts[1].to_sym]
}
}
}
if data[:view] && !overview_selected
@ -111,7 +85,7 @@ returns
result = []
overviews.each { |overview|
query_condition, bind_condition = Ticket.selector2sql(overview.condition)
query_condition, bind_condition = Ticket.selector2sql(overview.condition, data[:current_user])
# get count
count = Ticket.where( access_condition ).where( query_condition, *bind_condition ).count()
@ -136,7 +110,7 @@ returns
order_by = overview_selected.group_by + '_id, ' + order_by
end
query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition)
query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition, data[:current_user])
tickets = Ticket.select('id')
.where( access_condition )
@ -160,7 +134,7 @@ returns
# get tickets for overview
data[:start_page] ||= 1
query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition)
query_condition, bind_condition = Ticket.selector2sql(overview_selected.condition, data[:current_user])
tickets = Ticket.where( access_condition )
.where( query_condition, *bind_condition )
.order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )

226
db/migrate/20151014000001_update_overview5.rb Normal file
View file

@ -0,0 +1,226 @@
class UpdateOverview5 < ActiveRecord::Migration
def up
# return if it's a new setup
return if !Setting.find_by(name: 'system_init_done')
UserInfo.current_user_id = 1
overview_role = Role.where( name: 'Agent' ).first
Overview.create_or_update(
name: 'My assigned Tickets',
link: 'my_assigned',
prio: 1000,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [ 1, 2, 3, 7 ],
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'My pending reached Tickets',
link: 'my_pending_reached',
prio: 1010,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: 3,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
'ticket.pending_time' => {
operator: 'within next (relative)',
value: 0,
range: 'minute',
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'Unassigned & Open Tickets',
link: 'all_unassigned',
prio: 1020,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [1, 2, 3],
},
'ticket.owner_id' => {
operator: 'is',
value: 1,
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'All Open Tickets',
link: 'all_open',
prio: 1030,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [1, 2, 3],
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group state owner created_at),
s: %w(title customer group state owner created_at),
m: %w(number title customer group state owner created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'All pending reached Tickets',
link: 'all_pending_reached',
prio: 1035,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [3],
},
'ticket.pending_time' => {
operator: 'within next (relative)',
value: 0,
range: 'minute',
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group owner created_at),
s: %w(title customer group owner created_at),
m: %w(number title customer group owner created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'Escalated Tickets',
link: 'all_escalated',
prio: 1040,
role_id: overview_role.id,
condition: {
'ticket.escalation_time' => {
operator: 'within next (relative)',
value: '10',
range: 'minute',
},
},
order: {
by: 'escalation_time',
direction: 'ASC',
},
view: {
d: %w(title customer group owner escalation_time),
s: %w(title customer group owner escalation_time),
m: %w(number title customer group owner escalation_time),
view_mode_default: 's',
},
)
overview_role = Role.where( name: 'Customer' ).first
Overview.create_or_update(
name: 'My Tickets',
link: 'my_tickets',
prio: 1000,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [ 1, 2, 3, 4, 6, 7 ],
},
'ticket.customer_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
},
order: {
by: 'created_at',
direction: 'DESC',
},
view: {
d: %w(title customer state created_at),
s: %w(number title state created_at),
m: %w(number title state created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'My Organization Tickets',
link: 'my_organization_tickets',
prio: 1100,
role_id: overview_role.id,
organization_shared: true,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [ 1, 2, 3, 4, 6, 7 ],
},
'ticket.organization_id' => {
operator: 'is',
pre_condition: 'current_user.organization_id',
},
},
order: {
by: 'created_at',
direction: 'DESC',
},
view: {
d: %w(title customer state created_at),
s: %w(number title customer state created_at),
m: %w(number title customer state created_at),
view_mode_default: 's',
},
)
end
end

8
db/seeds.rb
View file

@ -1615,7 +1615,7 @@ Overview.create_if_not_exists(
},
'ticket.owner_id' => {
operator: 'is',
value: 'current_user.id',
pre_condition: 'current_user.id',
},
},
order: {
@ -1642,7 +1642,7 @@ Overview.create_if_not_exists(
},
'ticket.owner_id' => {
operator: 'is',
value: 'current_user.id',
pre_condition: 'current_user.id',
},
'ticket.pending_time' => {
operator: 'within next (relative)',
@ -1777,7 +1777,7 @@ Overview.create_if_not_exists(
},
'ticket.customer_id' => {
operator: 'is',
value: 'current_user.id',
pre_condition: 'current_user.id',
},
},
order: {
@ -1804,7 +1804,7 @@ Overview.create_if_not_exists(
},
'ticket.organization_id' => {
operator: 'is',
value: 'current_user.organization_id',
pre_condition: 'current_user.organization_id',
},
},
order: {

57
public/assets/tests/form-extended.js
View file

@ -2,7 +2,7 @@
// form
test( 'form checks', function() {
App.TicketPriority.refresh( [
App.TicketPriority.refresh([
{
id: 1,
name: '1 low',
@ -31,7 +31,28 @@ test( 'form checks', function() {
active: true,
created_at: '2014-06-10T10:17:54.000Z',
},
] )
])
App.User.refresh([
{
id: 47,
login: 'bod@example.com',
email: 'bod@example.com',
firstname: 'Bob',
lastname: 'Smith',
active: true,
created_at: '2014-06-10T11:17:34.000Z',
},
])
App.Organization.refresh([
{
id: 12,
name: 'Org 1',
active: true,
created_at: '2014-06-10T11:19:34.000Z',
},
])
$('#forms').append('<hr><h1>form time check</h1><form id="form1"></form>')
@ -98,6 +119,16 @@ test( 'form checks', function() {
operator: 'before (absolute)',
value: '2015-09-20T03:41:00.000Z',
},
'ticket.organization_id': {
operator: 'is not',
pre_condition: 'specific',
value: 12,
},
'ticket.owner_id': {
operator: 'is',
pre_condition: 'specific',
value: 47,
},
},
executions: {
'ticket.title': {
@ -143,6 +174,17 @@ test( 'form checks', function() {
operator: 'before (absolute)',
value: '2015-09-20T03:41:00.000Z',
},
'ticket.organization_id': {
operator: 'is not',
pre_condition: 'specific',
value: '12',
},
'ticket.owner_id': {
operator: 'is',
pre_condition: 'specific',
value: '47',
value_completion: 'Bob Smith <bod@example.com>',
},
},
executions: {
'ticket.title': {
@ -270,6 +312,17 @@ test( 'form checks', function() {
operator: 'before (absolute)',
value: '2015-09-20T03:41:00.000Z',
},
'ticket.organization_id': {
operator: 'is not',
pre_condition: 'specific',
value: '12',
},
'ticket.owner_id': {
operator: 'is',
pre_condition: 'specific',
value: '47',
value_completion: 'Bob Smith <bod@example.com>',
},
},
executions: {
'ticket.priority_id': {

224
test/unit/ticket_selector_test.rb
View file

@ -621,6 +621,230 @@ class TicketSelectorTest < ActiveSupport::TestCase
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
# with owner/customer/org
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'specific',
value: agent1.id,
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'set',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.owner_id' => {
operator: 'is not',
pre_condition: 'set',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 1 )
UserInfo.current_user_id = agent1.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
UserInfo.current_user_id = agent2.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
UserInfo.current_user_id = customer1.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.customer_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 1 )
UserInfo.current_user_id = customer2.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.customer_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10)
assert_equal( ticket_count, 1 )
UserInfo.current_user_id = customer1.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.organization_id' => {
operator: 'is',
pre_condition: 'current_user.organization_id',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
UserInfo.current_user_id = customer2.id
condition = {
'ticket.group_id' => {
operator: 'is',
value: group.id,
},
'ticket.organization_id' => {
operator: 'is',
pre_condition: 'current_user.organization_id',
},
}
ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
assert_equal( ticket_count, 1 )
ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
assert_equal( ticket_count, 0 )
ticket_count, tickets = Ticket.selectors(condition, 10)
assert_equal( ticket_count, 0 )
end
end