Fixed calculation of average state.
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@ -65,7 +65,7 @@ class Stats::TicketInProcess
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return result
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end
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in_percent = ( result[:used_for_average].to_f / (result[:total].to_f/100) ).round(1)
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in_percent = ( result[:used_for_average].to_f / (result[:average_per_agent].to_f/100) ).round(1)
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if in_percent >= 90
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result[:state] = 'supergood'
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elsif in_percent >= 65
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