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Small improvement to make escalation_calculation() smaller.

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Martin Edenhofer 2013-06-13 17:39:22 +02:00
parent 710773255e
commit a2aaa8c2ce
1 changed files with 14 additions and 25 deletions
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39
app/models/ticket.rb
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@ -755,11 +755,7 @@ class Ticket < ApplicationModel
# use time if ticket got from e. g. open to pending
if history_item['value_from'] != 'pending' && history_item['value_to'] == 'pending'
if sla_selected
diff = TimeCalculation.business_time_diff( last_state_change, history_item['created_at'],sla_selected.data, sla_selected.timezone)
else
diff = TimeCalculation.business_time_diff( last_state_change, history_item['created_at'] )
end
diff = self.escalation_time_diff( last_state_change, history_item['created_at'], sla_selected )
puts "Diff count !=pending -> ==pending #{diff.to_s} - #{last_state_change} - #{history_item['created_at']}"
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
@ -767,21 +763,13 @@ class Ticket < ApplicationModel
# use time if ticket got from e. g. open to open
elsif history_item['value_from'] != 'pending' && history_item['value_to'] != 'pending'
if sla_selected
diff = TimeCalculation.business_time_diff( last_state_change, history_item['created_at'], sla_selected.data, sla_selected.timezone)
else
diff = TimeCalculation.business_time_diff( last_state_change, history_item['created_at'] )
end
diff = self.escalation_time_diff( last_state_change, history_item['created_at'], sla_selected )
puts "Diff count !=pending -> !=pending #{diff.to_s} - #{last_state_change} - #{history_item['created_at']}"
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
last_state_is_pending = false
elsif history_item['value_from'] == 'pending' && history_item['value_to'] != 'pending'
if sla_selected
diff = TimeCalculation.business_time_diff( last_state_change, history_item['created_at'], sla_selected.data, sla_selected.timezone)
else
diff = TimeCalculation.business_time_diff( last_state_change, history_item['created_at'] )
end
diff = self.escalation_time_diff( last_state_change, history_item['created_at'], sla_selected )
puts "Diff not count ==pending -> !=pending #{diff.to_s} - #{last_state_change} - #{history_item['created_at']}"
total_time = total_time + diff
last_state_is_pending = false
@ -798,11 +786,7 @@ class Ticket < ApplicationModel
# if last state isnt pending, count rest
if !last_state_is_pending && last_state_change && last_state_change < end_time
if sla_selected
diff = TimeCalculation.business_time_diff( last_state_change, end_time, sla_selected.data, sla_selected.timezone)
else
diff = TimeCalculation.business_time_diff( last_state_change, end_time )
end
diff = self.escalation_time_diff( last_state_change, end_time, sla_selected )
puts "Diff count last state was not pending #{diff.to_s} - #{last_state_change} - #{end_time}"
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
@ -810,11 +794,7 @@ class Ticket < ApplicationModel
# if we have not had any state change
if !last_state_change
if sla_selected
diff = TimeCalculation.business_time_diff( start_time, end_time, sla_selected.data, sla_selected.timezone)
else
diff = TimeCalculation.business_time_diff( start_time, end_time )
end
diff = self.escalation_time_diff( start_time, end_time, sla_selected )
puts 'Diff state has not changed ' + diff.to_s
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
@ -831,6 +811,15 @@ class Ticket < ApplicationModel
end
end
def escalation_time_diff( start_time, end_time, sla_selected )
if sla_selected
diff = TimeCalculation.business_time_diff( start_time, end_time, sla_selected.data, sla_selected.timezone)
else
diff = TimeCalculation.business_time_diff( start_time, end_time )
end
diff
end
class Number
end