Improved update message.
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1 changed files with 2 additions and 1 deletions
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@ -67,7 +67,7 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
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:subject => 'Updated (#{ticket.title})',
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:subject => 'Updated (#{ticket.title})',
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:body => 'Hi #{recipient.firstname},
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:body => 'Hi #{recipient.firstname},
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updated (#{ticket.title}) via i18n(#{article.type.name}) by #{ticket.updated_by.fullname}.
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updated (#{ticket.title}) by #{ticket.updated_by.fullname}.
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Changes:
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Changes:
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' + changes + '
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' + changes + '
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@ -189,6 +189,7 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
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record.changes.each {|key, value|
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record.changes.each {|key, value|
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next if key == 'updated_at'
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next if key == 'updated_at'
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next if key == 'first_response'
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next if key == 'first_response'
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next if key == 'close_time'
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next if key == 'last_contact_agent'
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next if key == 'last_contact_agent'
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next if key == 'last_contact_customer'
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next if key == 'last_contact_customer'
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next if key == 'last_contact'
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next if key == 'last_contact'
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