Merge branch 'develop' into antifascista

Fixes #3790 - Support workflow mechanism to do pending reminder state hide pending time use case.
Follow up - b125b3603e - Maintenance: Docker Chat build image misses yarn installation of dependencies.
2021-10-14 10:40:22 -03:00 · 2021-10-14 13:00:42 +02:00 · 2021-10-14 08:59:37 +00:00 · 2021-10-14 08:31:04 +02:00 · 2021-10-13 12:39:26 -03:00 · 2021-10-13 11:27:28 +00:00
285 changed files with 3950 additions and 7497 deletions
--- a/.coffeelint/rules/prevent_underscore_backport.coffee
+++ b/.coffeelint/rules/prevent_underscore_backport.coffee
@ -1,20 +0,0 @@
-module.exports = class PreventUnderscoreBackport
-
-  rule:
-    name: 'prevent_underscore_backport'
-    level: 'error'
-    message: 'The method __(...) is not available in current stable'
-    description: '''
-      '''
-
-  constructor: ->
-    @callTokens = []
-
-  tokens: ['CALL_START']
-
-  lintToken: (token, tokenApi) ->
-    [type, tokenValue] = token
-
-    p = tokenApi.peek(-1)
-    if p[1] == '__'
-      return { }
--- a/.gitignore
+++ b/.gitignore
@ -84,9 +84,6 @@
 # Eclipse
 /.project

-# VSCode
-/.vscode
-
 # Byebug
 /.byebug_history

--- a/.gitlab-ci.yml
+++ b/.gitlab-ci.yml
@ -1,5 +1,5 @@
 default:
-  image: $CI_REGISTRY/docker/zammad-ci:2.7.4
+  image: registry.znuny.com/docker/zammad-ci:2.7.4

 include:
  - local: '/.gitlab/ci/base.yml'
@ -55,7 +55,7 @@ cache:
 # Initialize application env
 before_script:
  - source /etc/profile.d/rvm.sh
-  - source /opt/rh/rh-nodejs*/enable
+  - source /opt/rh/rh-nodejs12/enable
  - bundle install -j $(nproc) --path vendor
  - bundle exec ruby .gitlab/configure_environment.rb
  - source .gitlab/environment.env
--- a/.gitlab/ci/base.yml
+++ b/.gitlab/ci/base.yml
@ -74,35 +74,35 @@

 # DB Docker
 .docker_mysql: &docker_mysql
-  name: $CI_REGISTRY/docker/zammad-mysql:stable
+  name: registry.znuny.com/docker/zammad-mysql:stable
  alias: mysql

 .docker_postgresql: &docker_postgresql
-  name: $CI_REGISTRY/docker/zammad-postgresql:stable
+  name: registry.znuny.com/docker/zammad-postgresql:stable
  alias: postgresql

 .docker_elasticsearch: &docker_elasticsearch
-  name: $CI_REGISTRY/docker/zammad-elasticsearch:$ELASTICSEARCH_TAG
+  name: registry.znuny.com/docker/zammad-elasticsearch:$ELASTICSEARCH_TAG
  alias: elasticsearch

 .docker_selenium_chrome: &docker_selenium_chrome
-  name: $CI_REGISTRY/docker/zammad-selenium-chrome:stable
+  name: registry.znuny.com/docker/zammad-selenium-chrome:stable
  alias: selenium-chrome

 .docker_selenium_firefox: &docker_selenium_firefox
-  name: $CI_REGISTRY/docker/zammad-selenium-firefox:stable
+  name: registry.znuny.com/docker/zammad-selenium-firefox:stable
  alias: selenium-firefox

 .docker_imap: &docker_imap
-  name: $CI_REGISTRY/docker/zammad-imap:stable
+  name: registry.znuny.com/docker/zammad-imap:stable
  alias: mail

 .docker_redis: &docker_redis
-  name: $CI_REGISTRY/docker/zammad-redis:stable
+  name: registry.znuny.com/docker/zammad-redis:stable
  alias: redis

 .docker_memcached: &docker_memcached
-  name: $CI_REGISTRY/docker/zammad-memcached:stable
+  name: registry.znuny.com/docker/zammad-memcached:stable
  alias: memcached
  command: ["memcached", "-m", "256M"]

--- a/.gitlab/ci/browser-core/api_client_php.yml
+++ b/.gitlab/ci/browser-core/api_client_php.yml
@ -8,7 +8,7 @@ api_client_php:
  script:
    - RAILS_ENV=test bundle exec rake db:create
    - RAILS_ENV=test bundle exec rake zammad:ci:test:start zammad:setup:auto_wizard
-    - git clone https://github.com/zammad/zammad-api-client-php.git -b zammad-ci-5.0 # Use state with tests compatible to 5.0
+    - git clone https://github.com/zammad/zammad-api-client-php.git
    - php -r "copy('https://getcomposer.org/installer', 'composer-setup.php');"
    - php composer-setup.php --install-dir=/usr/local/bin
    - ln -s /usr/local/bin/composer.phar /usr/local/bin/composer
--- a/.gitlab/ci/browser-integration/otrs_chrome.yml
+++ b/.gitlab/ci/browser-integration/otrs_chrome.yml
@ -7,11 +7,11 @@ otrs_chrome:
    IMPORT_OTRS_ENDPOINT: "http://zammad-ci-otrsimport-app/otrs/public.pl?Action=ZammadMigrator"
    TZ: "Europe/Berlin"       # Required for the zammad-ci-otrsimport-app containers
  services:
-    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
+    - name: registry.znuny.com/docker/zammad-postgresql:stable
      alias: postgresql
-    - name: $CI_REGISTRY/docker/zammad-selenium-chrome:stable
+    - name: registry.znuny.com/docker/zammad-selenium-chrome:stable
      alias: selenium-chrome
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs6
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs6
      alias: zammad-ci-otrsimport-db
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs6
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs6
      alias: zammad-ci-otrsimport-app
--- a/.gitlab/ci/integration/es.yml
+++ b/.gitlab/ci/integration/es.yml
@ -11,6 +11,7 @@
    - bundle exec rails test test/integration/elasticsearch_active_test.rb
    - bundle exec rails test test/integration/elasticsearch_test.rb
    - bundle exec rspec --tag searchindex --tag ~type:system --profile 10
+    - bundle exec rails test test/integration/report_test.rb

 es:7:
  <<: *template_integration_es
--- a/.gitlab/ci/integration/otrs.yml
+++ b/.gitlab/ci/integration/otrs.yml
@ -12,71 +12,71 @@
 otrs:6:
  <<: *template_integration_otrs
  services:
-    - name: $CI_REGISTRY/docker/zammad-mysql:stable
+    - name: registry.znuny.com/docker/zammad-mysql:stable
      alias: mysql
-    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
+    - name: registry.znuny.com/docker/zammad-postgresql:stable
      alias: postgresql
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs6
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs6
      alias: zammad-ci-otrsimport-db
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs6
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs6
      alias: zammad-ci-otrsimport-app

 otrs:5:
  <<: *template_integration_otrs
  services:
-    - name: $CI_REGISTRY/docker/zammad-mysql:stable
+    - name: registry.znuny.com/docker/zammad-mysql:stable
      alias: mysql
-    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
+    - name: registry.znuny.com/docker/zammad-postgresql:stable
      alias: postgresql
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs5
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs5
      alias: zammad-ci-otrsimport-db
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs5
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs5
      alias: zammad-ci-otrsimport-app

 otrs:4:
  <<: *template_integration_otrs
  services:
-    - name: $CI_REGISTRY/docker/zammad-mysql:stable
+    - name: registry.znuny.com/docker/zammad-mysql:stable
      alias: mysql
-    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
+    - name: registry.znuny.com/docker/zammad-postgresql:stable
      alias: postgresql
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs4
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs4
      alias: zammad-ci-otrsimport-db
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs4
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs4
      alias: zammad-ci-otrsimport-app

 otrs:33:
  <<: *template_integration_otrs
  services:
-    - name: $CI_REGISTRY/docker/zammad-mysql:stable
+    - name: registry.znuny.com/docker/zammad-mysql:stable
      alias: mysql
-    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
+    - name: registry.znuny.com/docker/zammad-postgresql:stable
      alias: postgresql
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs33
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs33
      alias: zammad-ci-otrsimport-db
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs33
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs33
      alias: zammad-ci-otrsimport-app

 otrs:32:
  <<: *template_integration_otrs
  services:
-    - name: $CI_REGISTRY/docker/zammad-mysql:stable
+    - name: registry.znuny.com/docker/zammad-mysql:stable
      alias: mysql
-    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
+    - name: registry.znuny.com/docker/zammad-postgresql:stable
      alias: postgresql
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs32
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs32
      alias: zammad-ci-otrsimport-db
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs32
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs32
      alias: zammad-ci-otrsimport-app

 otrs:31:
  <<: *template_integration_otrs
  services:
-    - name: $CI_REGISTRY/docker/zammad-mysql:stable
+    - name: registry.znuny.com/docker/zammad-mysql:stable
      alias: mysql
-    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
+    - name: registry.znuny.com/docker/zammad-postgresql:stable
      alias: postgresql
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs31
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs31
      alias: zammad-ci-otrsimport-db
-    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs31
+    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs31
      alias: zammad-ci-otrsimport-app
--- a/.gitlab/ci/pre.yml
+++ b/.gitlab/ci/pre.yml
@ -6,7 +6,7 @@
    - .rules_singletest
  before_script:
    - source /etc/profile.d/rvm.sh # ensure RVM is loaded
-    - source /opt/rh/rh-nodejs*/enable # ensure Node.js is available
+    - source /opt/rh/rh-nodejs12/enable # ensure Node.js is available

 rubocop:
  <<: *template_pre
@ -48,7 +48,7 @@ brakeman:
 coffeelint:
  <<: *template_pre
  script:
-    - coffeelint --rules ./.coffeelint/rules/* app/
+    - coffeelint app/

 bundle-audit:
  <<: *template_pre
@ -62,9 +62,8 @@ github:
  tags:
    - deploy
  before_script:
-    - '' # no RVM present in deploy ENV
+    - "" # no RVM present in deploy ENV
  script:
-    - git fetch --unshallow
    - script/build/sync_repo.sh git@github.com:zammad/zammad.git

 global_refresh_envs:
--- a/.gitlab/merge_request_templates/Default.md
+++ b/.gitlab/merge_request_templates/Default.md
@ -1,8 +1,9 @@
 ## What does this MR do?

-<!-- Is there a lot to say? Consider creating an issue. -->
+<!--Insert the link to a GitHub issue in (), or describe the changes if there is no issue -->
+[Issue Link]()

-## Screenshots  <!-- Optional -->
+## Screenshots  <!-- Optional, very helpful for the reviewer colleagues from other teams -->

 ### Before

@ -12,7 +13,7 @@

 ![alt text](https://example.com/after.png)

-## Notes
+## Code Changes

 * This MR
  **does**  <!-- KEEP ONLY ONE -->
@ -58,9 +59,36 @@ How do your performance changes scale on a system of this size?
 they are really big customers, and we want to keep their business!)
 -->

-### Follow-up Required  <!-- Optional -->
+### Documentation Follow-up Required?
+
+<!-- Keep one of the two sections -->

 <!--
-Does your MR require coordination with the documentation/support teams?
-If so, apply the label and explain here.
+If this MR does change:
+- How the user experiences or uses the application
+  - Visual appearance
+  - Screen flow
+  - Texts
+- How the application is deployed an maintained
+  - Deployment process
+  - System requirements
+  - Command line interfaces
+ -->
+This MR may require follow-up by the documentation team.
+/label ~Documentation
+
+<!--
+Otherwise
 -->
+This MR does not require any follow-up.
+
+## QA Checklist (to be filled by the reviewer)
+
+- [ ] Implementation satisfies specification
+- [ ] Changes confirmed by manual testing
+- [ ] [Code style](https://git.znuny.com/zammad/zammad/-/wikis/Coding-style-guide) is appropriate
+- [ ] Performance will not degrade
+- [ ] Code is properly covered with tests
+- If follow-up by the documentation team is needed:
+  - [ ] Add a comment with this text
+> @<!-- don't treat this as a mention until copied -->MrGeneration please check if this MR requires changes to the documentation. Thanks!
--- a/.pkgr.yml
+++ b/.pkgr.yml
@ -56,18 +56,6 @@ targets:
      - libimlib2
      - libimlib2-dev
      - shared-mime-info
-  debian-11:
-    dependencies:
-      - curl
-      - elasticsearch|elasticsearch-oss
-      - nginx|apache2
-      - postgresql|mariadb-server
-      - libimlib2
-      - shared-mime-info
-    build_dependencies:
-      - libimlib2
-      - libimlib2-dev
-      - shared-mime-info
  ubuntu-16.04:
    dependencies:
      - curl
--- a/.rubocop/cop/zammad/exists_db_strategy.rb
+++ b/.rubocop/cop/zammad/exists_db_strategy.rb
@ -17,7 +17,7 @@ module RuboCop
        PATTERN

        def_node_matcher :has_reset?, <<-PATTERN
-          $(send _ {:describe :context :it :shared_examples} (_ ...) (hash <(pair (sym :db_strategy) (sym {:reset :reset_all})) ...>  ))
+          $(send _ {:describe :context :it} (_ ...) (hash ... (pair (sym :db_strategy) (sym {:reset :reset_all}))))
        PATTERN

        MSG = 'Add a `db_strategy: :reset` to your context/decribe when you are creating object manager attributes!'.freeze
--- a/.rubocop/cop/zammad/prevent_underscore_backport.rb
+++ b/.rubocop/cop/zammad/prevent_underscore_backport.rb
@ -1,17 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-module RuboCop
-  module Cop
-    module Zammad
-      class PreventUnderscroreBackport < Base
-        MSG = <<~ERROR_MESSAGE.freeze
-          The method __(...) is not available in current stable.
-        ERROR_MESSAGE
-
-        def on_send(node)
-          add_offense(node) if node.method_name.eql? :__
-        end
-      end
-    end
-  end
-end
--- a/.rubocop/cop/zammad/update_copyright.rb
+++ b/.rubocop/cop/zammad/update_copyright.rb
@ -13,8 +13,7 @@ module RuboCop

        def on_new_investigation
          if processed_source.raw_source.include? '# Copyright (C) 2012-'
-            # Disabled for stable branches.
-            # update_copyright
+            update_copyright
          else
            insert_copyright
          end
--- a/.rubocop/default.yml
+++ b/.rubocop/default.yml
@ -6,6 +6,8 @@ require:
  - rubocop-performance
  - rubocop-rails
  - rubocop-rspec
+  - rubocop-inflector
+  - ../config/initializers/inflections.rb
  - ./rubocop_zammad.rb

 inherit_from:
--- a/.rubocop/rubocop_zammad.rb
+++ b/.rubocop/rubocop_zammad.rb
@ -10,4 +10,3 @@ require_relative 'cop/zammad/no_to_sym_on_string'
 require_relative 'cop/zammad/prefer_negated_if_over_unless'
 require_relative 'cop/zammad/update_copyright'
 require_relative 'cop/zammad/forbid_rand'
-require_relative 'cop/zammad/prevent_underscore_backport'
--- a/.rubocop/todo.yml
+++ b/.rubocop/todo.yml
@ -887,10 +887,6 @@ Metrics/PerceivedComplexity:
    - 'test/browser_test_helper.rb'
    - 'test/integration/slack_test.rb'

-Rails/AssertNot:
-  Exclude:
-    - 'test/browser/admin_permissions_granular_vs_full_test.rb'
-
 Rails/CreateTableWithTimestamps:
  Exclude:
    - 'db/migrate/20120101000001_create_base.rb'
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@ -1,264 +1,15 @@
 # Change Log

-## [5.0.3](https://github.com/zammad/zammad/tree/5.0.3) (2021-12-07)
-
-[Full Changelog](https://github.com/zammad/zammad/compare/5.0.2...5.0.3)
-
+## [5.1.0](https://github.com/zammad/zammad/tree/5.1.0) (2021-xx-xx)
+[Full Changelog](https://github.com/zammad/zammad/compare/5.0.0...5.1.0)

 **Implemented enhancements:**

- Possibility to specify the order of objects [294](https://github.com/zammad/zammad/issues/294) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)]
- Display callback urls for third-party applications [3622](https://github.com/zammad/zammad/issues/3622) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- Add clear selection action or has changed condition [3821](https://github.com/zammad/zammad/issues/3821) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[specification required](https://github.com/zammad/zammad/labels/specification required)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
+
+

 **Fixed bugs:**

- Missing ticket updates on high load in MariaDB/MySQL environments [3877](https://github.com/zammad/zammad/issues/3877) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Wrong SLA is used (alphabetical order is ignored) [3871](https://github.com/zammad/zammad/issues/3871) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Agent with CREATE only permission acts "on behalf" ticket customer on shared organizations [3872](https://github.com/zammad/zammad/issues/3872) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Provide meaningful modal if report profile tries to use dates out side the filtered date range [3616](https://github.com/zammad/zammad/issues/3616) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[reporting](https://github.com/zammad/zammad/labels/reporting)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Allow `position` to determine an attributes position entirely [3594](https://github.com/zammad/zammad/issues/3594) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)] [[specification required](https://github.com/zammad/zammad/labels/specification required)]
- Till label not assigned to corresponding input fields in calendar edit view [3793](https://github.com/zammad/zammad/issues/3793) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- Simple quote characters (`'`) not properly displayed [3846](https://github.com/zammad/zammad/issues/3846) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- Remove api user and password for sipgate integration [3848](https://github.com/zammad/zammad/issues/3848) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin area)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- No signature on new ticket if email is default message type [3844](https://github.com/zammad/zammad/issues/3844) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Forwarding no longer possible for email and web articles [3855](https://github.com/zammad/zammad/issues/3855) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Default values of new group dialog is different in german vs. english [3851](https://github.com/zammad/zammad/issues/3851) [[bug](https://github.com/zammad/zammad/labels/bug)]
- If no date is set the UI show it's shown as NaN.NaN.NaN. [3850](https://github.com/zammad/zammad/issues/3850) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Number of to show caller log entries is inconsistent setting wise [3852](https://github.com/zammad/zammad/issues/3852) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[admin area](https://github.com/zammad/zammad/labels/admin area)] [[integration](https://github.com/zammad/zammad/labels/integration)]
- Reply all: Duplicate email on changing recipient and cc in a certain way [3825](https://github.com/zammad/zammad/issues/3825) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Removing calendars via UI and API does not check for references [3845](https://github.com/zammad/zammad/issues/3845) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[escalation logic](https://github.com/zammad/zammad/labels/escalation logic)]
- Email address not shown inside forwarded email [3824](https://github.com/zammad/zammad/issues/3824) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Wrong escalation update time in admin interface is shown [3837](https://github.com/zammad/zammad/issues/3837) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Zammad returns stack error when one tries to remove groups via API [3841](https://github.com/zammad/zammad/issues/3841) [[bug](https://github.com/zammad/zammad/labels/bug)] [[API](https://github.com/zammad/zammad/labels/API)]
- Zammad ignores relative GitLab URLs [3830](https://github.com/zammad/zammad/issues/3830) [[bug](https://github.com/zammad/zammad/labels/bug)] [[integration](https://github.com/zammad/zammad/labels/integration)]
- If selected value is not part of the restriction of set_fixed_to it should recalculate it with the new value [3822](https://github.com/zammad/zammad/issues/3822) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Invalid group and owner list for tickets created via customer profile [3835](https://github.com/zammad/zammad/issues/3835) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Ticket zoom will loose attachments on rerender [3831](https://github.com/zammad/zammad/issues/3831) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Package installation creates database.yml as `root` and thus breaks the installation until next update [3834](https://github.com/zammad/zammad/issues/3834) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Ticket create screen will loose attachments by time [3827](https://github.com/zammad/zammad/issues/3827) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Simple quote characters (`'`) not properly displayed [3733](https://github.com/zammad/zammad/issues/3733) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- When quoting, no breakout from div container possible [3094](https://github.com/zammad/zammad/issues/3094) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- Quoting not working cleanly, if content gets too much [2334](https://github.com/zammad/zammad/issues/2334) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Zammad database credentials are world-readable [3828](https://github.com/zammad/zammad/issues/3828) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Update time SLAs escalates tickets with agent response [3140](https://github.com/zammad/zammad/issues/3140) [[bug](https://github.com/zammad/zammad/labels/bug)] [[escalation logic](https://github.com/zammad/zammad/labels/escalation logic)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]

-## [5.0.2](https://github.com/zammad/zammad/tree/5.0.2) (2021-10-28)

-[Full Changelog](https://github.com/zammad/zammad/compare/5.0.1...5.0.2)

-**Fixed bugs:**
-
- When looking for customers, it is no longer possible to change into organizations [3815](https://github.com/zammad/zammad/issues/3815) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- Owner should get cleared if not listed in changed group [3818](https://github.com/zammad/zammad/issues/3818) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Custom date and datetime attributes are filled with dates on creation of tickets/users after update from 4.1 to 5.x [3810](https://github.com/zammad/zammad/issues/3810) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- ActionController::UnknownHttpMethod FRAGE [3807](https://github.com/zammad/zammad/issues/3807) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[macros](https://github.com/zammad/zammad/labels/macros)]
- Remote change of the group id does show it falsly as user change and not render the new value to the ticket [3801](https://github.com/zammad/zammad/issues/3801) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Adding private keys allows adding certificates [3727](https://github.com/zammad/zammad/issues/3727) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Able to create custom fields for existing relation (e. g. ticket.state) - will lead to non bootable Zammad [3811](https://github.com/zammad/zammad/issues/3811) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Sort order group_by broken (alphabetical) [3800](https://github.com/zammad/zammad/issues/3800) [[bug](https://github.com/zammad/zammad/labels/bug)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Ticket owner selection is not updated if owner selection should be empty [3809](https://github.com/zammad/zammad/issues/3809) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Chat can't be closed after timeout [2471](https://github.com/zammad/zammad/issues/2471) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)]
- Support workflow mechanism to do pending reminder state hide pending time use case [3790](https://github.com/zammad/zammad/issues/3790) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Cache.clear in postinstall.sh throws ugly errors on fresh installations [3808](https://github.com/zammad/zammad/issues/3808) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Example payload in webhook view leads to 500 error [3794](https://github.com/zammad/zammad/issues/3794) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- OS package upgrade fails (activity_stream_object_id) [3797](https://github.com/zammad/zammad/issues/3797) [[bug](https://github.com/zammad/zammad/labels/bug)]
-
-## [5.0.1](https://github.com/zammad/zammad/tree/5.0.1) (2021-10-08)
-
-[Full Changelog](https://github.com/zammad/zammad/compare/5.0.0...5.0.1)
-
-**Fixed bugs:**
-
- Bug Report 4.1.x Overview Sort - Grouped by user [3737](https://github.com/zammad/zammad/issues/3737) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Article box opening on tickets with no changes [3789](https://github.com/zammad/zammad/issues/3789) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- UploadCacheCleanupJob does not execute [3787](https://github.com/zammad/zammad/issues/3787) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- lib/fill_db.rb fails to work in production environments [3788](https://github.com/zammad/zammad/issues/3788) [[bug](https://github.com/zammad/zammad/labels/bug)]
-
-## [5.0.0](https://github.com/zammad/zammad/tree/5.0.0) (2021-10-05)
-
-[Full Changelog](https://github.com/zammad/zammad/compare/4.1.0...5.0.0)
-
-**Implemented enhancements:**
-
- Core Workflow: Add organization condition attributes for object User [3779](https://github.com/zammad/zammad/issues/3779) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- No script content (e. g. javascript) in emails [3365](https://github.com/zammad/zammad/issues/3365) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
- Read-only custom objects [2102](https://github.com/zammad/zammad/issues/2102) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Granular admin permission for google channel is missing [3194](https://github.com/zammad/zammad/issues/3194) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- Use country codes (e.g. `DE` or `ES`) for knowledgebase answer selection [3574](https://github.com/zammad/zammad/issues/3574) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- New email account expert view cannot be opened without filling in all fields [3137](https://github.com/zammad/zammad/issues/3137) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- Don't provide option to create API-Token if authentication via API token is disabled [3168](https://github.com/zammad/zammad/issues/3168) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- Define default "stay on tab" / "close tab" behavior [257](https://github.com/zammad/zammad/issues/257) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Space after ticket hook in ticket/zoom [3265](https://github.com/zammad/zammad/issues/3265) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- Enhance LDAP login to not affect "failed logins" [2389](https://github.com/zammad/zammad/issues/2389) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[LDAP](https://github.com/zammad/zammad/labels/LDAP)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Detect Jira follow-ups [3695](https://github.com/zammad/zammad/issues/3695) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
- csv import example file download (organizations) is empty [3514](https://github.com/zammad/zammad/issues/3514) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- Add bulk option to extended search [445](https://github.com/zammad/zammad/issues/445) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- MessageBird integration [3672](https://github.com/zammad/zammad/issues/3672) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[channel](https://github.com/zammad/zammad/labels/channel)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Add attachment via Trigger and scheduler if wanted by admin [2485](https://github.com/zammad/zammad/issues/2485) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[admin area](https://github.com/zammad/zammad/labels/admin area)] [[trigger](https://github.com/zammad/zammad/labels/trigger)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Tag KB Answers [2612](https://github.com/zammad/zammad/issues/2612) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- Backtrace lines pollute log [3556](https://github.com/zammad/zammad/issues/3556) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[authentication](https://github.com/zammad/zammad/labels/authentication)]
- Visualise locked users in UI and make them unlock-able for admin [2565](https://github.com/zammad/zammad/issues/2565) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Representation of inactive customers and orgnizations [3302](https://github.com/zammad/zammad/issues/3302) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- No possibility to enforce auto response if one of the blocking auto response mail header exists [3667](https://github.com/zammad/zammad/issues/3667) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
- REST doc of Online Notification controler is outdated/wrong and expand param is missing. [3635](https://github.com/zammad/zammad/issues/3635) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- Scroll background instead of foreground [978](https://github.com/zammad/zammad/issues/978) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- Log if a active user (in UI) has been logged out due to SessionTimeout [3614](https://github.com/zammad/zammad/issues/3614) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- The rake task `zammad:package:migrate` does not execute migrations for linked packages. [3606](https://github.com/zammad/zammad/issues/3606) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[developer experience](https://github.com/zammad/zammad/labels/developer experience)]
- Accept 2xx as response for requests in UserAgent [3573](https://github.com/zammad/zammad/pull/3573) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- Don't fail job is `deletable_id` is no longer available [3536](https://github.com/zammad/zammad/issues/3536) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[data privacy](https://github.com/zammad/zammad/labels/data privacy)]
- Add console output for searchindex rebuild status [3562](https://github.com/zammad/zammad/issues/3562) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- Display minutes for session timeouts instead of seconds [3575](https://github.com/zammad/zammad/issues/3575) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[admin area](https://github.com/zammad/zammad/labels/admin area)]
-
-**Fixed bugs:**
-
- Inconstant alignment in the listing of attachments/submit button in new article area [3773](https://github.com/zammad/zammad/issues/3773) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Improve contrasts in answer search for articles [3783](https://github.com/zammad/zammad/issues/3783) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- escaped 'Set fixed' workflows don't refresh set values on active ticket sessions [3757](https://github.com/zammad/zammad/issues/3757) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- ObjectManager Attribute without screen attribute causes CoreWorkflows migration to fail [3781](https://github.com/zammad/zammad/issues/3781) [[bug](https://github.com/zammad/zammad/labels/bug)] [[migration / update](https://github.com/zammad/zammad/labels/migration / update)]
- Zammad preflight check warning output causes Syntax-Error in postinstall.sh and failing installation [2674](https://github.com/zammad/zammad/issues/2674) [[bug](https://github.com/zammad/zammad/labels/bug)] [[migration / update](https://github.com/zammad/zammad/labels/migration / update)]
- Shared organization issue (Create your first ticket) [2780](https://github.com/zammad/zammad/issues/2780) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- Force users to reload after system migration [3776](https://github.com/zammad/zammad/issues/3776) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Unable to cancel attachment upload [2351](https://github.com/zammad/zammad/issues/2351) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- [BUG] miss spell in db/migrate/20210923172256_issue_2619_kb_header_link_color.rb [3777](https://github.com/zammad/zammad/issues/3777) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[migration / update](https://github.com/zammad/zammad/labels/migration / update)]
- KB header and footer link-color not changeable [2619](https://github.com/zammad/zammad/issues/2619) [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)] [[specification required](https://github.com/zammad/zammad/labels/specification required)] [[theming / skinning](https://github.com/zammad/zammad/labels/theming / skinning)]
- Syntax errors break scheduler job for good [3028](https://github.com/zammad/zammad/issues/3028) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Existing tickets: New article modal with padding-left: 0; padding-right: 0; [3772](https://github.com/zammad/zammad/issues/3772) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Possible race condition causing OTRS import to fail [3765](https://github.com/zammad/zammad/issues/3765) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Incorrect alignment in the listing of attachments when creating a ticket [3746](https://github.com/zammad/zammad/issues/3746) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Saved conditions break on selections without reloading [3758](https://github.com/zammad/zammad/issues/3758) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Misleading view of user icons which are on vacation and disabled [3075](https://github.com/zammad/zammad/issues/3075) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- User with user_id 1 is show in admin interface (which should not) [3755](https://github.com/zammad/zammad/issues/3755) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)]
- Unable to close tickets in certran cases if core workflow is used [3710](https://github.com/zammad/zammad/issues/3710) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Login failed after upgrade to zammad 5.0 [3759](https://github.com/zammad/zammad/issues/3759) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[migration / update](https://github.com/zammad/zammad/labels/migration / update)]
- Unable to create a ticket in web app if default for additional boolean value is FALSE [3762](https://github.com/zammad/zammad/issues/3762) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- User search / selection does not always work if you want to correct your search [3696](https://github.com/zammad/zammad/issues/3696) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Unable to create new organization [3751](https://github.com/zammad/zammad/issues/3751) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Core Workflow "is not" operator is working unexpected [3752](https://github.com/zammad/zammad/issues/3752) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- scrollPageHeader disappears when answering via email [3736](https://github.com/zammad/zammad/issues/3736) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- Scheduler ignores "disable notifications == no" [3684](https://github.com/zammad/zammad/issues/3684) [[bug](https://github.com/zammad/zammad/labels/bug)] [[notification](https://github.com/zammad/zammad/labels/notification)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Notes on existing ticks are discarded by editing profile settings [3088](https://github.com/zammad/zammad/issues/3088) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- Owner selection empty or pending reminder data picker not shown if customer field has content but no customer is selected (in ticket create screen) [3743](https://github.com/zammad/zammad/issues/3743) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Removal of Microsoft365-Channel not possible via UI when having no email address relation [3741](https://github.com/zammad/zammad/issues/3741) [[bug](https://github.com/zammad/zammad/labels/bug)] [[channel](https://github.com/zammad/zammad/labels/channel)]
- Removal of Google-Channel not possible via UI when having a normal email channel of same account [3203](https://github.com/zammad/zammad/issues/3203) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[channel](https://github.com/zammad/zammad/labels/channel)]
- Core-Workflow: Option manipulation of boolean attributes not possible [3740](https://github.com/zammad/zammad/issues/3740) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Core Workflow: Show hidden attributes on group selection (ticket edit) [3739](https://github.com/zammad/zammad/issues/3739) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- OTRS migration doesn't import article creation time [3235](https://github.com/zammad/zammad/issues/3235) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Spaces stay URL-encoded when going back to search results on KB for agents [3378](https://github.com/zammad/zammad/issues/3378) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- Not working unpack of mail body if decrypted body is in signed-data attachment [3705](https://github.com/zammad/zammad/issues/3705) [[bug](https://github.com/zammad/zammad/labels/bug)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
- It should be possible to show attributes which are configured `shown` false [3726](https://github.com/zammad/zammad/issues/3726) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- admin.core_workflow permission is missing [3732](https://github.com/zammad/zammad/issues/3732) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- AttributeManager doesn't display boolean default values within the UI [3271](https://github.com/zammad/zammad/issues/3271) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)]
- Spaces in front of mentions can cause partly content removal [3717](https://github.com/zammad/zammad/issues/3717) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Drop files here not disappearing after dropping a file [3725](https://github.com/zammad/zammad/issues/3725) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- ⚙ -> Manage -> Calendars -> Edit: "Subscribe to public holidays in" sorted wrong [2528](https://github.com/zammad/zammad/issues/2528) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- Pending reminder notifications are not sent if ticket is opened in tab [2931](https://github.com/zammad/zammad/issues/2931) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- Fields are falsey displayed as mandatory if they contain historic screen values [3721](https://github.com/zammad/zammad/issues/3721) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- `ticket.customer_id` is `current_user` breaks email fetching [3503](https://github.com/zammad/zammad/issues/3503) [[bug](https://github.com/zammad/zammad/labels/bug)] [[channel](https://github.com/zammad/zammad/labels/channel)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- Scheduler jobs don't ensure current ticket information if they're running a long time [3329](https://github.com/zammad/zammad/issues/3329) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- groups selection for customer panel is not working anymore (with core workflows) [3713](https://github.com/zammad/zammad/issues/3713) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Scheduler Time offset [457](https://github.com/zammad/zammad/issues/457) [[bug](https://github.com/zammad/zammad/labels/bug)] [[trigger](https://github.com/zammad/zammad/labels/trigger)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- "Warten auf Erinnerung" - Inconsistent timestamps [2366](https://github.com/zammad/zammad/issues/2366) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Ical escaltion update the calendar entry to 2:00 am [2157](https://github.com/zammad/zammad/issues/2157) [[bug](https://github.com/zammad/zammad/labels/bug)] [[notification](https://github.com/zammad/zammad/labels/notification)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Inheritance of out of office settings [3694](https://github.com/zammad/zammad/issues/3694) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Core worflow perform action "select" should not make multiple values selectable [3712](https://github.com/zammad/zammad/issues/3712) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Setting for CheckMK not saved in zammad [3707](https://github.com/zammad/zammad/issues/3707) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Any user can be set as a replacement for out of office [2293](https://github.com/zammad/zammad/issues/2293) [[bug](https://github.com/zammad/zammad/labels/bug)] [[personal settings/menu](https://github.com/zammad/zammad/labels/personal settings/menu)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Core Workflow Implementation [3709](https://github.com/zammad/zammad/issues/3709) [[feature backlog](https://github.com/zammad/zammad/labels/feature backlog)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[core](https://github.com/zammad/zammad/labels/core)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
- Can't remove auto assignment timeout [2544](https://github.com/zammad/zammad/issues/2544) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Assign Follow ups has no affect [2455](https://github.com/zammad/zammad/issues/2455) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- The calendar shows Chilean holidays one day in advance [3706](https://github.com/zammad/zammad/issues/3706) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Organization removal does not clear organization_id from Tickets [3703](https://github.com/zammad/zammad/issues/3703) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Merge not possible with not set, required attributes [2634](https://github.com/zammad/zammad/issues/2634) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)]
- Merging tickets doesn’t trigger notification for target ticket [3105](https://github.com/zammad/zammad/issues/3105) [[bug](https://github.com/zammad/zammad/labels/bug)] [[notification](https://github.com/zammad/zammad/labels/notification)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- One of DB migrations timestamp breaks migrations queue [3702](https://github.com/zammad/zammad/issues/3702) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Tags in ticket create screen displayed wrong [3701](https://github.com/zammad/zammad/issues/3701) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[regression](https://github.com/zammad/zammad/labels/regression)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- Custom date attributes provide inconsistent sorting within grouping [3663](https://github.com/zammad/zammad/issues/3663) [[bug](https://github.com/zammad/zammad/labels/bug)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Mix of binary encoded ISO-8859-1 data in header fields (e.g. to) fails mail processing [3697](https://github.com/zammad/zammad/issues/3697) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
- Zammad sends mails even though there is no email address visible in TO or CC fields (any more) [3554](https://github.com/zammad/zammad/issues/3554) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- Error 500 / zammad {"error":" 123456 is out of range for ActiveModel::Type::Integer with limit 4 bytes"} [3647](https://github.com/zammad/zammad/issues/3647) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Default value not set for attributes of type input, select, tree_select, richtext, textarea, checkbox [1653](https://github.com/zammad/zammad/issues/1653) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)]
- When replying, quote article content only [3539](https://github.com/zammad/zammad/issues/3539) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Trigger ignores changes on some Ticket attributes [3428](https://github.com/zammad/zammad/issues/3428) [[bug](https://github.com/zammad/zammad/labels/bug)] [[trigger](https://github.com/zammad/zammad/labels/trigger)]
- KB search does not allow pagination on endpoint [3068](https://github.com/zammad/zammad/issues/3068) [[bug](https://github.com/zammad/zammad/labels/bug)] [[API](https://github.com/zammad/zammad/labels/API)] [[search](https://github.com/zammad/zammad/labels/search)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- “You have not created a ticket yet” shown but I already have closed tickets [3053](https://github.com/zammad/zammad/issues/3053) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[🚧 refactoring 2.0 🚧](https://github.com/zammad/zammad/labels/🚧 refactoring 2.0 🚧)]
- Support HTML5 'required' attribute in forms [1890](https://github.com/zammad/zammad/pull/1890)
- Freshdesk import works not with more then 30_000 tickets [3681](https://github.com/zammad/zammad/issues/3681) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Pagination for knowledge base answer sorting breaks sorting [3660](https://github.com/zammad/zammad/issues/3660) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[admin area](https://github.com/zammad/zammad/labels/admin area)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- Zendesk-Import `Connection reset by peer` cancels import [3583](https://github.com/zammad/zammad/issues/3583) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[waiting for feedback](https://github.com/zammad/zammad/labels/waiting for feedback)]
- Prefer HTTP standard header "From" over custom "X-On-Behalf-Of" for impersonation [3113](https://github.com/zammad/zammad/issues/3113) [[API](https://github.com/zammad/zammad/labels/API)] [[help appreciated](https://github.com/zammad/zammad/labels/help appreciated)] [[authentication](https://github.com/zammad/zammad/labels/authentication)] [[hacktoberfest](https://github.com/zammad/zammad/labels/hacktoberfest)] [[:construction: refactoring :construction:](https://github.com/zammad/zammad/labels/:construction: refactoring :construction:)] [[specification required](https://github.com/zammad/zammad/labels/specification required)] [[good first issue](https://github.com/zammad/zammad/labels/good first issue)] [[deprecation](https://github.com/zammad/zammad/labels/deprecation)]
- Do not send `domain` and migrate `domain` out of Google and Microsoft 365 channels [3669](https://github.com/zammad/zammad/issues/3669) [[bug](https://github.com/zammad/zammad/labels/bug)] [[channel](https://github.com/zammad/zammad/labels/channel)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- high organization user count relates to bad performance [3648](https://github.com/zammad/zammad/issues/3648) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[performance](https://github.com/zammad/zammad/labels/performance)]
- Removing organizations removes user and ticket as well [3688](https://github.com/zammad/zammad/issues/3688) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Wrong user is used when "X-On-Behalf-Of” header value is an email that starts with digits [2851](https://github.com/zammad/zammad/issues/2851) [[bug](https://github.com/zammad/zammad/labels/bug)] [[API](https://github.com/zammad/zammad/labels/API)]
- Allow out of office for one day without setting two days [3590](https://github.com/zammad/zammad/issues/3590) [[bug](https://github.com/zammad/zammad/labels/bug)] [[personal settings/menu](https://github.com/zammad/zammad/labels/personal settings/menu)]
- FreshDesk Import doesn't pull in auto-assign domain(s) for organizations [3687](https://github.com/zammad/zammad/issues/3687) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- FreshDesk Import brings in all users as inactive [3689](https://github.com/zammad/zammad/issues/3689) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- KB Public UI icons are misspaced [3680](https://github.com/zammad/zammad/issues/3680) [[bug](https://github.com/zammad/zammad/labels/bug)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- FreshDesk Import Error - undefined method `body' for 10:Integer [3661](https://github.com/zammad/zammad/issues/3661) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Cannot select multiple tickets in ticket overview with shift+click in Firefox [3449](https://github.com/zammad/zammad/issues/3449) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[overviews](https://github.com/zammad/zammad/labels/overviews)]
- "Drop files here" drag area not always hiding [3460](https://github.com/zammad/zammad/issues/3460) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[help appreciated](https://github.com/zammad/zammad/labels/help appreciated)]
- CTI Callerlog signaling hides "+" for new ticket if more than one user is found [2930](https://github.com/zammad/zammad/issues/2930) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- Zendesk URL check fails with Net::HTTPForbidden 403 error [3679](https://github.com/zammad/zammad/issues/3679) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Mac Mail inline PDF destroys E-Mail-Body [2407](https://github.com/zammad/zammad/issues/2407) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
- Outdated urls on security page (third-party logins) [3627](https://github.com/zammad/zammad/issues/3627) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Duplicated article after bulk action was executed for newly created tickets without a browser refresh in between [3568](https://github.com/zammad/zammad/issues/3568) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Text Editor deletes text unrecoverably if quicktext was canceled with Ctrl+Backspace [2886](https://github.com/zammad/zammad/issues/2886) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- The defined ignored attributes in the popover context are not working [3668](https://github.com/zammad/zammad/issues/3668) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- Ensure Upload Cache files are removed after grace period [3579](https://github.com/zammad/zammad/issues/3579) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Package installation fails because of too long file names [3666](https://github.com/zammad/zammad/issues/3666) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Package migrations fail on package installation or update due to codebase self-modification [3580](https://github.com/zammad/zammad/issues/3580) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core](https://github.com/zammad/zammad/labels/core)]
- saving Boolean field with empty values [2973](https://github.com/zammad/zammad/issues/2973) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- CTI-API should handle doubled requests better [3247](https://github.com/zammad/zammad/issues/3247) [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[CTI](https://github.com/zammad/zammad/labels/CTI)] [[specification required](https://github.com/zammad/zammad/labels/specification required)]
- In some situations the chat button is visible without a active websocket connection [2258](https://github.com/zammad/zammad/issues/2258) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)]
- Fixes mistypes in article_view.coffee [3658](https://github.com/zammad/zammad/pull/3658)
- Creating and editing users via office 365 failes with Image source is invalid [3617](https://github.com/zammad/zammad/issues/3617) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- FreshDesk Import fails with timeout error [3653](https://github.com/zammad/zammad/issues/3653) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Chat widget cannot load CSS on (sub)domains that contain "ws" characters [3654](https://github.com/zammad/zammad/issues/3654) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)]
- timezone issue with elasticsearch [2085](https://github.com/zammad/zammad/issues/2085) [[duplicate](https://github.com/zammad/zammad/labels/duplicate)]
- Invalid html signature detection for exchange warning boxes [3571](https://github.com/zammad/zammad/issues/3571) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Searching for integer fields does not work as expected [3599](https://github.com/zammad/zammad/issues/3599) [[bug](https://github.com/zammad/zammad/labels/bug)] [[search](https://github.com/zammad/zammad/labels/search)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- FreshDesk import fails on certain custom field types [3628](https://github.com/zammad/zammad/issues/3628) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Freshdesk import subdomain selection fails [3631](https://github.com/zammad/zammad/issues/3631) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Search results missing for users with two names within lastname [3598](https://github.com/zammad/zammad/issues/3598) [[bug](https://github.com/zammad/zammad/labels/bug)] [[search](https://github.com/zammad/zammad/labels/search)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- New location notification with X-On-Behalf [3611](https://github.com/zammad/zammad/issues/3611) [[bug](https://github.com/zammad/zammad/labels/bug)] [[API](https://github.com/zammad/zammad/labels/API)] [[notification](https://github.com/zammad/zammad/labels/notification)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- State list of tickets ignore locale for their sorting [3335](https://github.com/zammad/zammad/issues/3335) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Newly created users are only shown in the admin interface after reload [3050](https://github.com/zammad/zammad/issues/3050) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
- Migration 3.6.1 to 4.1 : No configured business hours found! [3641](https://github.com/zammad/zammad/issues/3641) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Verification tokens questionable behavior in developer mode [3116](https://github.com/zammad/zammad/issues/3116) [[developer experience](https://github.com/zammad/zammad/labels/developer experience)]
- Replacing a mention with a new leads to mentioning both agents [3636](https://github.com/zammad/zammad/issues/3636) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Attachment order is wrong [3584](https://github.com/zammad/zammad/issues/3584) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
- When disconnecting a Chat, customer can still continue posting messages [2559](https://github.com/zammad/zammad/issues/2559) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- some macros are hidden in the drag & drop- overview with a small screen size [3359](https://github.com/zammad/zammad/issues/3359) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Add redis as an (optional) session store backend [3450](https://github.com/zammad/zammad/pull/3450)
- Text Module widget is broken/hidden after pressing backspace (once) [3637](https://github.com/zammad/zammad/issues/3637) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Mention widget show same users several times (if rest requests will return in different order) [3639](https://github.com/zammad/zammad/issues/3639) [[bug](https://github.com/zammad/zammad/labels/bug)]
- The rebuild of the index is failing [3633](https://github.com/zammad/zammad/issues/3633) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Monitoring endpoint complains about `Failed to run SessionTimeoutJob.perform_now after 10 tries #<NoMethodError: undefined method `id' for nil:NilClass` [3632](https://github.com/zammad/zammad/issues/3632) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Updating package-based installations can break the front end. [3629](https://github.com/zammad/zammad/issues/3629) [[bug](https://github.com/zammad/zammad/labels/bug)]
- backup: stop using su for pg_dump [3352](https://github.com/zammad/zammad/pull/3352) [[waiting for feedback](https://github.com/zammad/zammad/labels/waiting for feedback)]
- Reply-to header ignored if from contains a system address [2551](https://github.com/zammad/zammad/issues/2551) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Maintenance: Fix handling of test that require secrets not to run for GitHub PRs. [3626](https://github.com/zammad/zammad/pull/3626)
- replacing find -mtime with find -mmin [3570](https://github.com/zammad/zammad/pull/3570)
- Ensure to migrate old calendar URLs for google calendar sources [3618](https://github.com/zammad/zammad/issues/3618) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Mentions/Subscribe with read permissions [3615](https://github.com/zammad/zammad/issues/3615) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Chat-Message references not cleared with data privacy task [3610](https://github.com/zammad/zammad/issues/3610) [[bug](https://github.com/zammad/zammad/labels/bug)] [[data privacy](https://github.com/zammad/zammad/labels/data privacy)]
- Overview names are hidden in mobile view for RTL languages [3500](https://github.com/zammad/zammad/issues/3500) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[mobile](https://github.com/zammad/zammad/labels/mobile)]
- SMTP-Attachments missing when using the API under high load [2991](https://github.com/zammad/zammad/issues/2991) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Inline image conversion from jpeg to png causes huge overhead [3538](https://github.com/zammad/zammad/issues/3538) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- session timeout does regulary logout active users before timeout because of dead old sessions [3605](https://github.com/zammad/zammad/issues/3605) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Zendesk import creates new ticket numbers rather than using the Zendesk ticket IDs also as ticket numbers in Zammad [3593](https://github.com/zammad/zammad/issues/3593) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- wrong behaviour for the disabled option in session timeout [3600](https://github.com/zammad/zammad/issues/3600) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Header links are not responsive [3133](https://github.com/zammad/zammad/issues/3133) [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- Update description of the session timeout setting [3597](https://github.com/zammad/zammad/issues/3597) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin area)]
- Escalation calculation breaks data privacy ticket deletion [3588](https://github.com/zammad/zammad/issues/3588) [[bug](https://github.com/zammad/zammad/labels/bug)] [[data privacy](https://github.com/zammad/zammad/labels/data privacy)]
- `SessionTimeoutJob.perform_now` fails if user no longer exists [3586](https://github.com/zammad/zammad/issues/3586) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Robots.txt should allow indexing Knowledge Base on custom URLs [3164](https://github.com/zammad/zammad/issues/3164) [[bug](https://github.com/zammad/zammad/labels/bug)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- DataPrivacy may fail to clear user relations [3585](https://github.com/zammad/zammad/issues/3585) [[bug](https://github.com/zammad/zammad/labels/bug)] [[data privacy](https://github.com/zammad/zammad/labels/data privacy)]
- SessionTimeoutJob.perform_now scheduler job fails on update if scheduler process wasn't restarted [3581](https://github.com/zammad/zammad/issues/3581) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Freshdesk import attribute ID mapping lookup constants fail application boot in systems with changed default names [3582](https://github.com/zammad/zammad/issues/3582) [[bug](https://github.com/zammad/zammad/labels/bug)]
- mentioned KB entries with the same title in different categories can not distinguished [3559](https://github.com/zammad/zammad/issues/3559) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
- Invalid auto assignment conditions may break ticket view for unassigned tickets [3567](https://github.com/zammad/zammad/issues/3567) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
- Add Greek translation for chat [3569](https://github.com/zammad/zammad/pull/3569) [[chat](https://github.com/zammad/zammad/labels/chat)] [[translation](https://github.com/zammad/zammad/labels/translation)]
- Freshdesk [865](https://github.com/zammad/zammad/issues/865) [[feature backlog](https://github.com/zammad/zammad/labels/feature backlog)] [[import](https://github.com/zammad/zammad/labels/import)]
- Old JQuery version delivered [3431](https://github.com/zammad/zammad/issues/3431) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)]
--- a/5
+++ b/5
@ -3,8 +3,8 @@
 source 'https://gems.sutty.nl'

 # core - base
-ruby '2.7.5'
-gem 'rails', '~> 6.0'
+ruby '2.7.3'
+gem 'rails', '~> 6.0.0'

 # core - rails additions
 gem 'activerecord-import'
@ -198,6 +198,7 @@ group :development, :test do
  gem 'overcommit'
  gem 'rubocop'
  gem 'rubocop-faker'
+  gem 'rubocop-inflector'
  gem 'rubocop-performance'
  gem 'rubocop-rails'
  gem 'rubocop-rspec'
--- a/Gemfile.lock
+++ b/Gemfile.lock
@ -21,50 +21,50 @@ GEM
  specs:
    aasm (5.2.0)
      concurrent-ruby (~> 1.0)
-    actioncable (6.0.4.7)
-      actionpack (= 6.0.4.7)
+    actioncable (6.0.4.1)
+      actionpack (= 6.0.4.1)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-    actionmailbox (6.0.4.7)
-      actionpack (= 6.0.4.7)
-      activejob (= 6.0.4.7)
-      activerecord (= 6.0.4.7)
-      activestorage (= 6.0.4.7)
-      activesupport (= 6.0.4.7)
+    actionmailbox (6.0.4.1)
+      actionpack (= 6.0.4.1)
+      activejob (= 6.0.4.1)
+      activerecord (= 6.0.4.1)
+      activestorage (= 6.0.4.1)
+      activesupport (= 6.0.4.1)
      mail (>= 2.7.1)
-    actionmailer (6.0.4.7)
-      actionpack (= 6.0.4.7)
-      actionview (= 6.0.4.7)
-      activejob (= 6.0.4.7)
+    actionmailer (6.0.4.1)
+      actionpack (= 6.0.4.1)
+      actionview (= 6.0.4.1)
+      activejob (= 6.0.4.1)
      mail (~> 2.5, >= 2.5.4)
      rails-dom-testing (~> 2.0)
-    actionpack (6.0.4.7)
-      actionview (= 6.0.4.7)
-      activesupport (= 6.0.4.7)
+    actionpack (6.0.4.1)
+      actionview (= 6.0.4.1)
+      activesupport (= 6.0.4.1)
      rack (~> 2.0, >= 2.0.8)
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (6.0.4.7)
-      actionpack (= 6.0.4.7)
-      activerecord (= 6.0.4.7)
-      activestorage (= 6.0.4.7)
-      activesupport (= 6.0.4.7)
+    actiontext (6.0.4.1)
+      actionpack (= 6.0.4.1)
+      activerecord (= 6.0.4.1)
+      activestorage (= 6.0.4.1)
+      activesupport (= 6.0.4.1)
      nokogiri (>= 1.8.5)
-    actionview (6.0.4.7)
-      activesupport (= 6.0.4.7)
+    actionview (6.0.4.1)
+      activesupport (= 6.0.4.1)
      builder (~> 3.1)
      erubi (~> 1.4)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.1, >= 1.2.0)
-    activejob (6.0.4.7)
-      activesupport (= 6.0.4.7)
+    activejob (6.0.4.1)
+      activesupport (= 6.0.4.1)
      globalid (>= 0.3.6)
-    activemodel (6.0.4.7)
-      activesupport (= 6.0.4.7)
-    activerecord (6.0.4.7)
-      activemodel (= 6.0.4.7)
-      activesupport (= 6.0.4.7)
+    activemodel (6.0.4.1)
+      activesupport (= 6.0.4.1)
+    activerecord (6.0.4.1)
+      activemodel (= 6.0.4.1)
+      activesupport (= 6.0.4.1)
    activerecord-import (1.2.0)
      activerecord (>= 3.2)
    activerecord-nulldb-adapter (0.7.0)
@ -75,12 +75,12 @@ GEM
      multi_json (~> 1.11, >= 1.11.2)
      rack (>= 2.0.8, < 3)
      railties (>= 5.2.4.1)
-    activestorage (6.0.4.7)
-      actionpack (= 6.0.4.7)
-      activejob (= 6.0.4.7)
-      activerecord (= 6.0.4.7)
+    activestorage (6.0.4.1)
+      actionpack (= 6.0.4.1)
+      activejob (= 6.0.4.1)
+      activerecord (= 6.0.4.1)
      marcel (~> 1.0.0)
-    activesupport (6.0.4.7)
+    activesupport (6.0.4.1)
      concurrent-ruby (~> 1.0, >= 1.0.2)
      i18n (>= 0.7, < 2)
      minitest (~> 5.1)
@ -90,31 +90,31 @@ GEM
      activerecord (>= 4.2)
    addressable (2.8.0)
      public_suffix (>= 2.0.2, < 5.0)
-    argon2 (2.0.3)
+    argon2 (2.1.1)
      ffi (~> 1.14)
      ffi-compiler (~> 1.0)
    argon2 (2.0.3-x86_64-linux-musl)
      ffi (~> 1.14)
      ffi-compiler (~> 1.0)
    ast (2.4.2)
-    async (1.29.1)
+    async (1.30.1)
      console (~> 1.10)
      nio4r (~> 2.3)
      timers (~> 4.1)
-    async-http (0.56.3)
-      async (~> 1.25)
-      async-io (~> 1.28)
-      async-pool (~> 0.2)
+    async-http (0.56.5)
+      async (>= 1.25)
+      async-io (>= 1.28)
+      async-pool (>= 0.2)
      protocol-http (~> 0.22.0)
      protocol-http1 (~> 0.14.0)
      protocol-http2 (~> 0.14.0)
    async-http-faraday (0.11.0)
      async-http (~> 0.42)
      faraday
-    async-io (1.32.1)
-      async (~> 1.14)
-    async-pool (0.3.7)
-      async (~> 1.25)
+    async-io (1.32.2)
+      async
+    async-pool (0.3.9)
+      async (>= 1.25)
    autoprefixer-rails (10.3.3.0)
      execjs (~> 2)
    binding_of_caller (1.0.0)
@ -188,7 +188,7 @@ GEM
    docile (1.4.0)
    domain_name (0.5.20190701)
      unf (>= 0.0.5, < 1.0.0)
-    doorkeeper (5.5.2)
+    doorkeeper (5.5.4)
      railties (>= 5)
    dotenv (2.7.6)
    eco (1.0.0)
@ -232,9 +232,9 @@ GEM
    faraday-net_http_persistent (1.2.0)
    faraday-patron (1.0.0)
    faraday-rack (1.0.0)
-    faraday_middleware (1.0.0)
+    faraday_middleware (1.1.0)
      faraday (~> 1.0)
-    ffi (1.15.3-x86_64-linux-musl)
+    ffi (1.15.4-x86_64-linux-musl)
    ffi-compiler (1.0.1)
      ffi (>= 1.0.0)
      rake
@ -250,7 +250,7 @@ GEM
      rainbow (>= 2.2.1)
      rake (>= 10.0)
    gli (2.20.1)
-    globalid (1.0.0)
+    globalid (0.5.2)
      activesupport (>= 5.0)
    gmail_xoauth (0.4.2)
      oauth (>= 0.3.6)
@ -291,7 +291,7 @@ GEM
    http_parser.rb (0.6.0)
    http_parser.rb (0.6.0-x86_64-linux-musl)
    httpclient (2.8.3)
-    i18n (1.10.0)
+    i18n (1.8.10)
      concurrent-ruby (~> 1.0)
    icalendar (2.7.1)
      ice_cube (~> 0.16)
@ -302,24 +302,24 @@ GEM
    inflection (1.0.0)
    iniparse (1.5.0)
    interception (0.5)
-    json (2.5.1)
    json (2.5.1-x86_64-linux-musl)
-    jwt (2.2.3)
+    jwt (2.3.0)
    kgio (2.11.4)
    kgio (2.11.4-x86_64-linux-musl)
    koala (3.0.0)
      addressable
      faraday
      json (>= 1.8)
+    libv8 (8.4.255.0)
    libv8 (8.4.255.0-x86_64-linux)
-    listen (3.5.1)
+    listen (3.7.0)
      rb-fsevent (~> 0.10, >= 0.10.3)
      rb-inotify (~> 0.9, >= 0.9.10)
    little-plugger (1.1.4)
    logging (2.3.0)
      little-plugger (~> 1.1)
      multi_json (~> 1.14)
-    loofah (2.14.0)
+    loofah (2.12.0)
      crass (~> 1.0.2)
      nokogiri (>= 1.5.9)
    lumberjack (1.2.8)
@ -330,12 +330,12 @@ GEM
    method_source (1.0.0)
    mime-types (3.3.1)
      mime-types-data (~> 3.2015)
-    mime-types-data (3.2021.0225)
-    mini_mime (1.1.2)
-    mini_portile2 (2.8.0)
+    mime-types-data (3.2021.0901)
+    mini_mime (1.1.1)
+    mini_portile2 (2.6.1)
    mini_racer (0.2.9)
      libv8 (>= 6.9.411)
-    minitest (5.15.0)
+    minitest (5.14.4)
    msgpack (1.4.2)
    msgpack (1.4.2-x86_64-linux-musl)
    multi_json (1.15.0)
@ -350,11 +350,11 @@ GEM
    netrc (0.11.0)
    nio4r (2.5.8)
    nio4r (2.5.8-x86_64-linux-musl)
-    nokogiri (1.13.3)
-      mini_portile2 (~> 2.8.0)
+    nokogiri (1.12.5)
+      mini_portile2 (~> 2.6.1)
      racc (~> 1.4)
-    nokogiri (1.13.3-x86_64-linux-musl)
-      mini_portile2 (~> 2.8.0)
+    nokogiri (1.12.5-x86_64-linux-musl)
+      mini_portile2 (~> 2.6.1)
      racc (~> 1.4)
    nori (2.6.0)
    notiffany (0.1.3)
@ -422,8 +422,8 @@ GEM
    pg (0.21.0-x86_64-linux-musl)
    power_assert (2.0.1)
    protocol-hpack (1.4.2)
-    protocol-http (0.22.4)
-    protocol-http1 (0.14.1)
+    protocol-http (0.22.5)
+    protocol-http1 (0.14.2)
      protocol-http (~> 0.22)
    protocol-http2 (0.14.2)
      protocol-hpack (~> 1.4)
@ -443,7 +443,7 @@ GEM
      binding_of_caller (~> 1.0)
      pry (~> 0.13)
    public_suffix (4.0.6)
-    puma (4.3.11)
+    puma (4.3.10)
      nio4r (~> 2.0)
    puma (4.3.8-x86_64-linux-musl)
      nio4r (~> 2.0)
@ -451,27 +451,27 @@ GEM
      activesupport (>= 3.0.0)
    pundit-matchers (1.7.0)
      rspec-rails (>= 3.0.0)
-    racc (1.6.0)
-    racc (1.6.0-x86_64-linux-musl)
+    racc (1.5.2)
+    racc (1.5.2-x86_64-linux-musl)
    rack (2.2.3)
    rack-livereload (0.3.17)
      rack
    rack-test (1.1.0)
      rack (>= 1.0, < 3)
-    rails (6.0.4.7)
-      actioncable (= 6.0.4.7)
-      actionmailbox (= 6.0.4.7)
-      actionmailer (= 6.0.4.7)
-      actionpack (= 6.0.4.7)
-      actiontext (= 6.0.4.7)
-      actionview (= 6.0.4.7)
-      activejob (= 6.0.4.7)
-      activemodel (= 6.0.4.7)
-      activerecord (= 6.0.4.7)
-      activestorage (= 6.0.4.7)
-      activesupport (= 6.0.4.7)
+    rails (6.0.4.1)
+      actioncable (= 6.0.4.1)
+      actionmailbox (= 6.0.4.1)
+      actionmailer (= 6.0.4.1)
+      actionpack (= 6.0.4.1)
+      actiontext (= 6.0.4.1)
+      actionview (= 6.0.4.1)
+      activejob (= 6.0.4.1)
+      activemodel (= 6.0.4.1)
+      activerecord (= 6.0.4.1)
+      activestorage (= 6.0.4.1)
+      activesupport (= 6.0.4.1)
      bundler (>= 1.3.0)
-      railties (= 6.0.4.7)
+      railties (= 6.0.4.1)
      sprockets-rails (>= 2.0.0)
    rails-controller-testing (1.0.5)
      actionpack (>= 5.0.1.rc1)
@ -482,9 +482,9 @@ GEM
      nokogiri (>= 1.6)
    rails-html-sanitizer (1.4.2)
      loofah (~> 2.3)
-    railties (6.0.4.7)
-      actionpack (= 6.0.4.7)
-      activesupport (= 6.0.4.7)
+    railties (6.0.4.1)
+      actionpack (= 6.0.4.1)
+      activesupport (= 6.0.4.1)
      method_source
      rake (>= 0.8.7)
      thor (>= 0.20.3, < 2.0)
@ -521,38 +521,41 @@ GEM
      rspec-mocks (~> 3.10)
      rspec-support (~> 3.10)
    rspec-support (3.10.2)
-    rszr (0.5.2)
    rszr (0.5.2-x86_64-linux-musl)
-    rubocop (1.21.0)
+    rubocop (1.22.1)
      parallel (~> 1.10)
      parser (>= 3.0.0.0)
      rainbow (>= 2.2.2, < 4.0)
      regexp_parser (>= 1.8, < 3.0)
      rexml
-      rubocop-ast (>= 1.9.1, < 2.0)
+      rubocop-ast (>= 1.12.0, < 2.0)
      ruby-progressbar (~> 1.7)
      unicode-display_width (>= 1.4.0, < 3.0)
-    rubocop-ast (1.11.0)
+    rubocop-ast (1.12.0)
      parser (>= 3.0.1.1)
    rubocop-faker (1.1.0)
      faker (>= 2.12.0)
      rubocop (>= 0.82.0)
+    rubocop-inflector (0.1.1)
+      activesupport
+      rubocop
+      rubocop-rspec
    rubocop-performance (1.11.5)
      rubocop (>= 1.7.0, < 2.0)
      rubocop-ast (>= 0.4.0)
-    rubocop-rails (2.12.2)
+    rubocop-rails (2.12.3)
      activesupport (>= 4.2.0)
      rack (>= 1.1)
      rubocop (>= 1.7.0, < 2.0)
    rubocop-rspec (2.5.0)
      rubocop (~> 1.19)
    ruby-progressbar (1.11.0)
-    ruby-saml (1.12.2)
+    ruby-saml (1.13.0)
      nokogiri (>= 1.10.5)
      rexml
    ruby2_keywords (0.0.5)
    rubyntlm (0.6.3)
-    rubyzip (2.3.0)
+    rubyzip (2.3.2)
    sassc (2.4.0)
      ffi (~> 1.9)
    sassc (2.4.0-x86_64-linux-musl)
@ -597,9 +600,9 @@ GEM
    sprockets (3.7.2)
      concurrent-ruby (~> 1.0)
      rack (> 1, < 3)
-    sprockets-rails (3.4.2)
-      actionpack (>= 5.2)
-      activesupport (>= 5.2)
+    sprockets-rails (3.2.2)
+      actionpack (>= 4.0)
+      activesupport (>= 4.0)
      sprockets (>= 3.0.0)
    sync (0.5.0)
    tcr (0.2.2)
@ -610,13 +613,13 @@ GEM
      tins (~> 1.0)
    test-unit (3.4.7)
      power_assert
-    thor (1.2.1)
+    thor (1.1.0)
    thread_safe (0.3.6)
    tilt (2.0.10)
    timers (4.3.3)
    tins (1.29.1)
      sync
-    twilio-ruby (5.58.3)
+    twilio-ruby (5.59.0)
      faraday (>= 0.9, < 2.0)
      jwt (>= 1.5, <= 2.5)
      nokogiri (>= 1.6, < 2.0)
@ -637,7 +640,8 @@ GEM
      execjs (>= 0.3.0, < 3)
    unf (0.1.4)
      unf_ext
-    unf_ext (0.0.7.7-x86_64-linux-musl)
+    unf_ext (0.0.8)
+    unf_ext (0.0.8-x86_64-linux-musl)
    unicode-display_width (2.1.0)
    unicorn (6.0.0)
      kgio (~> 2.6)
@ -666,7 +670,7 @@ GEM
    writeexcel (1.0.5)
    xpath (3.2.0)
      nokogiri (~> 1.8)
-    zeitwerk (2.5.4)
+    zeitwerk (2.4.2)
    zendesk_api (1.33.0)
      faraday (>= 0.9.0, < 2.0.0)
      hashie (>= 3.5.2, < 5.0.0)
@ -753,7 +757,7 @@ DEPENDENCIES
  pundit
  pundit-matchers
  rack-livereload
-  rails (~> 6.0)
+  rails (~> 6.0.0)
  rails-controller-testing
  rb-fsevent
  rchardet (>= 1.8.0)
@ -762,6 +766,7 @@ DEPENDENCIES
  rszr (= 0.5.2)
  rubocop
  rubocop-faker
+  rubocop-inflector
  rubocop-performance
  rubocop-rails
  rubocop-rspec
@ -792,7 +797,7 @@ DEPENDENCIES
  zendesk_api

 RUBY VERSION
-   ruby 2.7.5p203
+   ruby 2.7.3p183

 BUNDLED WITH
-   2.2.20
+   2.2.27
--- a/2
+++ b/2
@ -1 +1 @@
-5.0.x
+5.1.x
--- a/app/assets/javascripts/app/controllers/_application_controller/_base.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller/_base.coffee
@ -300,10 +300,9 @@ class App.Controller extends Spine.Controller

  frontendTimeUpdateItem: (item, currentVal) =>
    timestamp = item.attr('datetime')
-    return if timestamp is 'null'
+    time      = @humanTime(timestamp, item.hasClass('escalation'))

    # only do dom updates on changes
-    time = @humanTime(timestamp, item.hasClass('escalation'))
    return if time is currentVal

    newTitle = App.i18n.translateTimestamp(timestamp)
--- a/app/assets/javascripts/app/controllers/_application_controller/form.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller/form.coffee
@ -418,11 +418,11 @@ class App.ControllerForm extends App.Controller

      if !@constructor.fieldIsMandatory(field_by_name)
        field_by_name.attr('required', true)
-        field_by_name.closest('.form-group').find('label span').html('*')
+        field_by_name.parents('.form-group').find('label span').html('*')
        field_by_name.closest('.form-group').addClass('is-required')
      if !@constructor.fieldIsMandatory(field_by_data)
        field_by_data.attr('required', true)
-        field_by_data.closest('.form-group').find('label span').html('*')
+        field_by_data.parents('.form-group').find('label span').html('*')
        field_by_data.closest('.form-group').addClass('is-required')

  optional: (name, el = @form) ->
@ -434,11 +434,11 @@ class App.ControllerForm extends App.Controller

      if @constructor.fieldIsMandatory(field_by_name)
        field_by_name.attr('required', false)
-        field_by_name.closest('.form-group').find('label span').html('')
+        field_by_name.parents('.form-group').find('label span').html('')
        field_by_name.closest('.form-group').removeClass('is-required')
      if @constructor.fieldIsMandatory(field_by_data)
        field_by_data.attr('required', false)
-        field_by_data.closest('.form-group').find('label span').html('')
+        field_by_data.parents('.form-group').find('label span').html('')
        field_by_data.closest('.form-group').removeClass('is-required')

  readonly: (name, el = @form) ->
--- a/app/assets/javascripts/app/controllers/_application_controller/observer.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller/observer.coffee
@ -2,7 +2,6 @@ class App.ControllerObserver extends App.Controller
  model: 'Ticket'
  template: 'tba'
  globalRerender: true
-  lastAttributes: undefined

  ###
  observe:
@ -26,7 +25,7 @@ class App.ControllerObserver extends App.Controller
    # rerender, e. g. on language change
    if @globalRerender
      @controllerBind('ui:rerender', =>
-        @lastAttributes = undefined
+        @lastAttributres = undefined
        @maybeRender(App[@model].fullLocal(@object_id))
      )

@ -44,40 +43,32 @@ class App.ControllerObserver extends App.Controller
    if !@subscribeId
      @subscribeId = object.subscribe(@subscribe)

-    return if !@hasChanged(object)
-
-    @render(object)
-
-  hasChanged: (object) =>
+    # remember current attributes
    currentAttributes = {}
-
-    objectCloned = $.extend(true, {}, object)
    if @observe
      for key, active of @observe
-        if active && !_.isFunction(value)
-          currentAttributes[key] = objectCloned[key]
-
+        if active
+          currentAttributes[key] = object[key]
    if @observeNot
-      for key, value of objectCloned
-        if key isnt 'cid' && !@observeNot[key] && !_.isFunction(value)
+      for key, value of object
+        if key isnt 'cid' && !@observeNot[key] && !_.isFunction(value) && !_.isObject(value)
          currentAttributes[key] = value

-    if !@lastAttributes
-      @lastAttributes = currentAttributes
-      return true
-
-    diff = difference(currentAttributes, @lastAttributes)
+    if !@lastAttributres
+      @lastAttributres = {}
+    else
+      diff = difference(currentAttributes, @lastAttributres)
      if _.isEmpty(diff)
        @log 'debug', 'maybeRender no diff, no rerender'
-      return false
+        return

    @log 'debug', 'maybeRender.diff', diff, @observe, @model
-    @lastAttributes = currentAttributes
+    @lastAttributres = currentAttributes

-    true
+    @render(object, diff)

-  render: (object) =>
-    @log 'debug', 'render', @template, object
+  render: (object, diff) =>
+    @log 'debug', 'render', @template, object, diff
    @html App.view(@template)(
      object: object
    )
--- a/app/assets/javascripts/app/controllers/_application_controller/table.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller/table.coffee
@ -493,6 +493,16 @@ class App.ControllerTable extends App.Controller
      sortable:   @dndCallback
    ))

+  getGroupByKeyName: (object, groupBy) ->
+    reference_key = groupBy + '_id'
+
+    if reference_key of object
+      attribute = _.findWhere(object.constructor.configure_attributes, { name: reference_key })
+
+      return App[attribute.relation]?.find(object[reference_key])?.displayName() || reference_key
+
+    groupBy
+
  sortObjectKeys: (objects, direction) ->
    sorted = Object.keys(objects).sort()

@ -515,7 +525,7 @@ class App.ControllerTable extends App.Controller
    objectsToShow = @objectsOfPage(@pagerShownPage)
    if @groupBy
      # group by raw (and not printable) value so dates work also
-      objectsGrouped = _.groupBy(objectsToShow, (object) => @groupObjectName(object, @groupBy, excludeTags: ['date', 'datetime']))
+      objectsGrouped = _.groupBy(objectsToShow, (object) => object[@getGroupByKeyName(object, @groupBy)])
    else
      objectsGrouped = { '': objectsToShow }

@ -855,15 +865,11 @@ class App.ControllerTable extends App.Controller
    @objects = localObjects
    @lastSortedobjects = localObjects

-  groupObjectName: (object, key = undefined, options = {}) ->
+  groupObjectName: (object, key = undefined) ->
    group = object
    if key
      if key not of object
        key += '_id'
-
-      # return internal value if needed
-      return object[key] if options.excludeTags && _.find(@attributesList, (attr) -> attr.name == key && _.contains(options.excludeTags, attr.tag))
-
      group = App.viewPrint(object, key, @attributesList)
    if _.isEmpty(group)
      group = ''
--- a/app/assets/javascripts/app/controllers/_application_controller/technical_error_modal.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller/technical_error_modal.coffee
@ -1,9 +0,0 @@
-class App.ControllerTechnicalErrorModal extends App.ControllerModal
-  head:         "StatusCode: #{status}"
-  contentCode:  ''
-  buttonClose:  false
-  buttonSubmit: 'Ok'
-  onSubmit:     (e) -> @close(e)
-
-  content: ->
-    "<pre><code>#{@contentCode}</code></pre>"
--- a/app/assets/javascripts/app/controllers/_channel/email.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/email.coffee
@ -428,7 +428,20 @@ class ChannelEmailAccountWizard extends App.ControllerWizardModal
      ui.hide('options::folder')
      ui.hide('options::keep_on_server')

-    form = new App.ControllerForm(
+    handlePort = (params, attribute, attributes, classname, form, ui) ->
+      return if !params
+      return if !params.options
+      currentPort = @$('[name="options::port"]').val()
+      if params.options.ssl is true
+        if !currentPort || currentPort is '143'
+          @$('[name="options::port"]').val('993')
+        return
+      if params.options.ssl is false
+        if !currentPort || currentPort is '993'
+          @$('[name="options::port"]').val('143')
+        return
+
+    new App.ControllerForm(
      el:    @$('.base-inbound-settings'),
      model:
        configure_attributes: configureAttributesInbound
@ -436,16 +449,10 @@ class ChannelEmailAccountWizard extends App.ControllerWizardModal
      params: @account.inbound
      handlers: [
        showHideFolder,
+        handlePort,
      ]
    )

-    form.el.find("select[name='options::ssl']").off('change').on('change', (e) ->
-      if $(e.target).val() is 'true'
-        form.el.find("[name='options::port']").val('993')
-      else
-        form.el.find("[name='options::port']").val('143')
-    )
-
  toggleOutboundAdapter: =>

    # fill user / password based on intro info
--- a/app/assets/javascripts/app/controllers/_integration/placetel.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/placetel.coffee
@ -60,30 +60,6 @@ class Form extends App.Controller
      placetel_token: App.Setting.get('placetel_token')
    )

-    configure_attributes = [
-      {
-        name: 'view_limit',
-        display: '',
-        tag: 'select',
-        null: false,
-        options: [
-          { name: 60, value: 60 }
-          { name: 120, value: 120 }
-          { name: 180, value: 180 }
-          { name: 240, value: 240 }
-          { name: 300, value: 300 }
-        ]
-      },
-    ]
-    new App.ControllerForm(
-      el: @$('.js-viewLimit')
-      model:
-        configure_attributes: configure_attributes,
-      params:
-        view_limit: @config['view_limit']
-      autofocus: false
-    )
-
  updateCurrentConfig: =>
    config = @config
    cleanupInput = @cleanupInput
@ -94,10 +70,6 @@ class Form extends App.Controller
    default_caller_id = @$('input[name=default_caller_id]').val()
    config.outbound.default_caller_id = cleanupInput(default_caller_id)

-    # default view limit
-    view_limit = @$('select[name=view_limit]').val()
-    config.view_limit = parseInt(view_limit)
-
    # routing table
    config.outbound.routing_table = []
    @$('.js-outboundRouting .js-row').each(->
--- a/app/assets/javascripts/app/controllers/_integration/sipgate_io.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/sipgate_io.coffee
@ -59,42 +59,17 @@ class Form extends App.Controller
      config: @config
    )

-    configure_attributes = [
-      {
-        name: 'view_limit',
-        display: '',
-        tag: 'select',
-        null: false,
-        options: [
-          { name: 60, value: 60 }
-          { name: 120, value: 120 }
-          { name: 180, value: 180 }
-          { name: 240, value: 240 }
-          { name: 300, value: 300 }
-        ]
-      },
-    ]
-    new App.ControllerForm(
-      el: @$('.js-viewLimit')
-      model:
-        configure_attributes: configure_attributes,
-      params:
-        view_limit: @config['view_limit']
-      autofocus: false
-    )
-
  updateCurrentConfig: =>
    config = @config
    cleanupInput = @cleanupInput

+    config.api_user = cleanupInput(@$('input[name=api_user]').val())
+    config.api_password = cleanupInput(@$('input[name=api_password]').val())
+
    # default caller_id
    default_caller_id = @$('input[name=default_caller_id]').val()
    config.outbound.default_caller_id = cleanupInput(default_caller_id)

-    # default view limit
-    view_limit = @$('select[name=view_limit]').val()
-    config.view_limit = parseInt(view_limit)
-
    # routing table
    config.outbound.routing_table = []
    @$('.js-outboundRouting .js-row').each(->
--- a/app/assets/javascripts/app/controllers/_ui_element/_application_selector.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/_application_selector.coffee
@ -96,8 +96,6 @@ class App.UiElement.ApplicationSelector
          # ignore passwords and relations
          if row.type isnt 'password' && row.name.substr(row.name.length-4,4) isnt '_ids' && row.searchable isnt false
            config = _.clone(row)
-            if config.tag is 'textarea'
-              config.expanding = false
            if config.type is 'email' || config.type is 'tel'
              config.type = 'text'
            for operatorRegEx, operator of operators_type
--- a/app/assets/javascripts/app/controllers/_ui_element/auth_provider.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/auth_provider.coffee
@ -1,9 +0,0 @@
-# coffeelint: disable=camel_case_classes
-class App.UiElement.auth_provider
-  @render: (attribute) ->
-    for key, value of App.Config.get('auth_provider_all')
-      continue if value.config isnt attribute.provider
-      attribute.value = "#{App.Config.get('http_type')}://#{App.Config.get('fqdn')}#{value.url}/callback"
-      break
-
-    $( App.view('generic/auth_provider')( attribute: attribute ) )
--- a/app/assets/javascripts/app/controllers/_ui_element/basedate.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/basedate.coffee
@ -155,4 +155,4 @@ class App.UiElement.basedate
      clear: 'clear'
    }

-    App.i18n.translateDeepPlain(data)
+    App.i18n.translateDeep(data)
--- a/app/assets/javascripts/app/controllers/_ui_element/core_workflow_condition.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/core_workflow_condition.coffee
@ -50,15 +50,15 @@ class App.UiElement.core_workflow_condition extends App.UiElement.ApplicationSel

    operatorsType =
      'active$': ['is']
-      'boolean$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
-      'integer$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
-      '^select$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
-      '^tree_select$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
-      '^(input|textarea|richtext)$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to', 'regex match', 'regex mismatch']
+      'boolean$': ['is', 'is not', 'is set', 'not set']
+      'integer$': ['is', 'is not', 'is set', 'not set']
+      '^select$': ['is', 'is not', 'is set', 'not set']
+      '^tree_select$': ['is', 'is not', 'is set', 'not set']
+      '^(input|textarea|richtext)$': ['is', 'is not', 'is set', 'not set', 'regex match', 'regex mismatch']

    operatorsName =
-      '_id$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
-      '_ids$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
+      '_id$': ['is', 'is not', 'is set', 'not set']
+      '_ids$': ['is', 'is not', 'is set', 'not set']

    # merge config
    elements = {}
@ -153,8 +153,6 @@ class App.UiElement.core_workflow_condition extends App.UiElement.ApplicationSel
        # ignore passwords and relations
        if row.type isnt 'password' && row.name.substr(row.name.length-4,4) isnt '_ids' && row.searchable isnt false
          config = _.clone(row)
-          if config.tag is 'textarea'
-            config.expanding = false
          if config.tag is 'select'
            config.multiple = true
            config.default  = undefined
@ -177,7 +175,7 @@ class App.UiElement.core_workflow_condition extends App.UiElement.ApplicationSel
    currentOperator = elementRow.find('.js-operator option:selected').attr('value')
    name            = @buildValueName(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)

-    if _.contains(['is set', 'not set', 'has changed'], currentOperator)
+    if _.contains(['is set', 'not set'], currentOperator)
      elementRow.find('.js-value').addClass('hide').html('<input type="hidden" name="' + name + '" value="true" />')
      return

--- a/app/assets/javascripts/app/controllers/_ui_element/core_workflow_perform.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/core_workflow_perform.coffee
@ -128,7 +128,7 @@ class App.UiElement.core_workflow_perform extends App.UiElement.ApplicationSelec
    super(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)

  @buildValueConfigMultiple: (config, meta) ->
-    if _.contains(['add_option', 'remove_option', 'set_fixed_to', 'select'], meta.operator)
+    if _.contains(['add_option', 'remove_option', 'set_fixed_to'], meta.operator)
      config.multiple = true
      config.nulloption = true
    else
--- a/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
@ -244,7 +244,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
      params: params
    )
    configureAttributes = [
-      { name: 'data_option::diff', display: 'Default time Diff (minutes)', tag: 'integer', null: true },
+      { name: 'data_option::diff', display: 'Default time Diff (minutes)', tag: 'integer', null: false, default: 24 },
    ]
    datetimeDiff = new App.ControllerForm(
      model:
@ -258,7 +258,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi

  @date: (item, localParams, params) ->
    configureAttributes = [
-      { name: 'data_option::diff', display: 'Default time Diff (hours)', tag: 'integer', null: true },
+      { name: 'data_option::diff', display: 'Default time Diff (hours)', tag: 'integer', null: false, default: 24 },
    ]
    dateDiff = new App.ControllerForm(
      model:
--- a/app/assets/javascripts/app/controllers/_ui_element/richtext.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/richtext.coffee
@ -27,8 +27,6 @@ class App.UiElement.richtext
      renderFile = (file) ->
        item.find('.attachments').append(App.view('generic/attachment_item')(file))
        attachments.push file
-        if form.richTextUploadRenderCallback
-          form.richTextUploadRenderCallback(attribute, attachments)

      if params && params.attachments
        for file in params.attachments
@ -56,8 +54,6 @@ class App.UiElement.richtext
            return if item.id.toString() is id.toString()
            item
        )
-        if form.richTextUploadDeleteCallback
-          form.richTextUploadDeleteCallback(attribute, attachments)

        form_id = item.closest('form').find('[name=form_id]').val()

--- a/app/assets/javascripts/app/controllers/_ui_element/sla_times.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/sla_times.coffee
@ -8,11 +8,9 @@ class App.UiElement.sla_times
    item = $( App.view('generic/sla_times')(
      attribute: attribute
      first_response_time: params.first_response_time
-      response_time: params.response_time
      update_time: params.update_time
      solution_time: params.solution_time
      first_response_time_in_text: @toText(params.first_response_time)
-      response_time_in_text: @toText(params.response_time)
      update_time_in_text: @toText(params.update_time)
      solution_time_in_text: @toText(params.solution_time)
    ) )
@ -28,16 +26,12 @@ class App.UiElement.sla_times
      row = element.closest('tr')
      if element.prop('checked')
        row.addClass('is-active')
-
-        if row.has('.js-updateTypeSelector').length > 0 && row.has('.js-updateTypeSelector:checked').length == 0
-          row.find('.js-updateTypeSelector:first').prop('checked', true)
      else
        row.removeClass('is-active')

        # reset data item
        row.find('.js-timeConvertFrom').val('')
        row.find('.js-timeConvertTo').val('')
-        row.find('.js-updateTypeSelector').attr('checked', false)
        row.find('.help-inline').empty()
        row.removeClass('has-error')
    )
@ -48,16 +42,12 @@ class App.UiElement.sla_times
      inText = element.val()

      row = element.closest('tr')
-
-      row
-        .find('.js-activateRow')
-        .prop('checked', true)
-        .trigger('change')
-
+      row.find('.js-activateRow').prop('checked', true)
      row.addClass('is-active')

-      row
-        .find("[name='#{element.data('name')}']")
+      element
+        .closest('td')
+        .find('.js-timeConvertTo')
        .val(@toMinutes(inText) || '')
    )

@ -66,19 +56,9 @@ class App.UiElement.sla_times
      $(e.currentTarget).closest('tr').find('.checkbox-replacement').click()
    )

-    # toggle update type on clicking around the element
-    item.find('.js-forward-radio').bind('click', (e) ->
-      elem = $(e.currentTarget).closest('p').find('.js-updateTypeSelector')
-
-      elem.prop('checked', true)
-      elem.trigger('change')
-    )
-
    # focus time input on clicking surrounding cell
    item.find('.js-focus-input').bind('click', (e) ->
-      $(e.currentTarget)
-        .find('.form-control:visible')
-        .focus()
+      $(e.currentTarget).find('.form-control').focus()
    )

    # show placeholder instead of 00:00
@ -87,36 +67,15 @@ class App.UiElement.sla_times
        $(e.currentTarget).val('')
    )

-    # switch update/response times when type is selected accordingly
-    item.find('.js-updateTypeSelector').bind('change', (e) ->
-      element = $(e.target)
-      row = element.closest('tr')
-      row.find('.js-activateRow').prop('checked', true)
-      row.addClass('is-active')
-
-      row
-        .find('.js-timeConvertFrom')
-        .addClass('hidden')
-        .val('')
-
-      row
-        .find('.js-timeConvertTo')
-        .val('')
-
-      row
-        .find("[data-name='#{element.val()}_time']")
-        .removeClass('hidden')
-    )
-
    # set initial active/inactive rows
    item.find('.js-timeConvertFrom').each(->
      row = $(@).closest('tr')
      checkbox = row.find('.js-activateRow')
-
-      return if !$(@).val()
-
+      if $(@).val()
        checkbox.prop('checked', true)
        row.addClass('is-active')
+      else
+        checkbox.prop('checked', false)
    )

    item
--- a/app/assets/javascripts/app/controllers/_ui_element/textarea.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/textarea.coffee
@ -4,7 +4,6 @@ class App.UiElement.textarea
    fileUploaderId = 'file-uploader-' + new Date().getTime() + '-' + Math.floor( Math.random() * 99999 )
    item = $( App.view('generic/textarea')( attribute: attribute ) + '<div class="file-uploader ' + attribute.class + '" id="' + fileUploaderId + '"></div>' )

-    if attribute.expanding isnt false
    a = ->
      visible = $( item[0] ).is(':visible')
      if visible && !$( item[0] ).expanding('active')
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@ -48,15 +48,12 @@ class App.TicketCreate extends App.Controller
    if @ticket_id && @article_id
      @split = "/#{@ticket_id}/#{@article_id}"

-    @ajax(
-      type: 'GET'
-      url:  "#{@apiPath}/ticket_create"
-      processData: true
-      success: (data, status, xhr) =>
+    load = (data) =>
      App.Collection.loadAssets(data.assets)
      @formMeta = data.form_meta
      @buildScreen(params)
-    )
+    @bindId = App.TicketCreateCollection.bind(load, false)
+    App.TicketCreateCollection.fetch()

    # rerender view, e. g. on langauge change
    @controllerBind('ui:rerender', =>
@ -72,6 +69,9 @@ class App.TicketCreate extends App.Controller
      @sidebarWidget.render(@params())
    )

+  release: =>
+    App.TicketCreateCollection.unbindById(@bindId)
+
  currentChannel: =>
    if !type
      type = @$('.type-tabs .tab.active').data('type')
@ -282,15 +282,8 @@ class App.TicketCreate extends App.Controller
    return if !@formMeta
    App.QueueManager.run(@queueKey)

-  updateTaskManagerAttachments: (attribute, attachments) =>
-    taskData = App.TaskManager.get(@taskKey)
-    return if _.isEmpty(taskData)
-
-    taskData.attachments = attachments
-    App.TaskManager.update(@taskKey, taskData)
-
  render: (template = {}) ->
-
+    return if !@formMeta
    # get params
    params = @prefilledParams || {}
    if template && !_.isEmpty(template.options)
@ -337,6 +330,7 @@ class App.TicketCreate extends App.Controller
      model:                   App.Ticket
      screen:                  'create_middle'
      handlersConfig:          handlers
+      filter:                  @formMeta.filter
      formMeta:                @formMeta
      params:                  params
      noFieldset:              true
@ -365,6 +359,8 @@ class App.TicketCreate extends App.Controller
      events:
        'change [name=customer_id]': @localUserInfo
      handlersConfig: handlersTunnel
+      filter:         @formMeta.filter
+      formMeta:       @formMeta
      autofocus:      true
      params:         params
      taskKey:        @taskKey
@ -380,8 +376,6 @@ class App.TicketCreate extends App.Controller
      handlersConfig: handlersTunnel
      params:  params
      taskKey: @taskKey
-      richTextUploadRenderCallback: @updateTaskManagerAttachments
-      richTextUploadDeleteCallback: @updateTaskManagerAttachments
    )
    @controllerFormCreateBottom = new App.ControllerForm(
      el:             @$('.ticket-form-bottom')
@ -389,6 +383,8 @@ class App.TicketCreate extends App.Controller
      model:          App.Ticket
      screen:         'create_bottom'
      handlersConfig: handlersTunnel
+      filter:         @formMeta.filter
+      formMeta:       @formMeta
      params:         params
      taskKey:        @taskKey
    )
--- a/app/assets/javascripts/app/controllers/agent_ticket_create/form_handler_signature.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create/form_handler_signature.coffee
@ -1,4 +1,4 @@
-class TicketCreateFormHandlerSignature
+class TicketCreateFormHanderSignature

  @run: (params, attribute, attributes, classname, form, ui) ->
    return if !attribute
@ -19,6 +19,9 @@ class TicketCreateFormHandlerSignature
        if App.Utils.signatureCheck(currentBody.html() || '', signatureFinished)

          # if signature has changed, in case remove old signature
+          signature_id = ui.el.closest('.content').find('[data-signature=true]').data('signature-id')
+          if signature_id && signature_id.toString() isnt signature.id.toString()
+
            ui.el.closest('.content').find('[data-signature="true"]').remove()

          if !App.Utils.htmlLastLineEmpty(currentBody)
@ -32,4 +35,4 @@ class TicketCreateFormHandlerSignature
    else
      ui.el.closest('.content').find('[data-name="body"]').find('[data-signature=true]').remove()

-App.Config.set('200-ticketFormSignature', TicketCreateFormHandlerSignature, 'TicketCreateFormHandler')
+App.Config.set('200-ticketFormSignature', TicketCreateFormHanderSignature, 'TicketCreateFormHandler')
--- a/app/assets/javascripts/app/controllers/customer_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/customer_ticket_create.coffee
@ -13,7 +13,13 @@ class CustomerTicketCreate extends App.ControllerAppContent
    @form_id = App.ControllerForm.formId()

    @navupdate '#customer_ticket_new'
+
+    load = (data) =>
+      App.Collection.loadAssets(data.assets)
+      @formMeta = data.form_meta
      @render()
+    @bindId = App.TicketCreateCollection.bind(load, false)
+    App.TicketCreateCollection.fetch()

  render: (template = {}) ->
    if !@Config.get('customer_ticket_create')
@ -37,6 +43,8 @@ class CustomerTicketCreate extends App.ControllerAppContent
      form_id:                 @form_id
      model:                   App.Ticket
      screen:                  'create_middle'
+      filter:                  @formMeta.filter
+      formMeta:                @formMeta
      params:                  defaults
      noFieldset:              true
      handlersConfig:          handlers
@ -62,6 +70,8 @@ class CustomerTicketCreate extends App.ControllerAppContent
      model:          App.Ticket
      screen:         'create_top'
      handlersConfig: handlersTunnel
+      filter:         @formMeta.filter
+      formMeta:       @formMeta
      autofocus:      true
      params:         defaults
    )
@ -73,6 +83,8 @@ class CustomerTicketCreate extends App.ControllerAppContent
      events:
        'fileUploadStart .richtext': => @submitDisable()
        'fileUploadStop .richtext': => @submitEnable()
+      filter:         @formMeta.filter
+      formMeta:       @formMeta
      params:         defaults
      handlersConfig: handlersTunnel
    )
@ -83,6 +95,8 @@ class CustomerTicketCreate extends App.ControllerAppContent
        model:          App.Ticket
        screen:         'create_bottom'
        handlersConfig: handlersTunnel
+        filter:         @formMeta.filter
+        formMeta:       @formMeta
        params:         defaults
      )

--- a/app/assets/javascripts/app/controllers/getting_started/channel_email.coffee
+++ b/app/assets/javascripts/app/controllers/getting_started/channel_email.coffee
@ -91,7 +91,20 @@ class GettingStartedChannelEmail extends App.ControllerWizardFullScreen
      ui.hide('options::folder')
      ui.hide('options::keep_on_server')

-    form = new App.ControllerForm(
+    handlePort = (params, attribute, attributes, classname, form, ui) ->
+      return if !params
+      return if !params.options
+      currentPort = @$('.base-inbound-settings [name="options::port"]').val()
+      if params.options.ssl is true
+        if !currentPort
+          @$('.base-inbound-settings [name="options::port"]').val('993')
+        return
+      if params.options.ssl is false
+        if !currentPort || currentPort is '993'
+          @$('.base-inbound-settings [name="options::port"]').val('143')
+        return
+
+    new App.ControllerForm(
      el:    @$('.base-inbound-settings')
      model:
        configure_attributes: configureAttributesInbound
@ -99,16 +112,10 @@ class GettingStartedChannelEmail extends App.ControllerWizardFullScreen
      params: @account.inbound
      handlers: [
        showHideFolder,
+        handlePort,
      ]
    )

-    form.el.find("select[name='options::ssl']").off('change').on('change', (e) ->
-      if $(e.target).val() is 'true'
-        form.el.find("[name='options::port']").val('993')
-      else
-        form.el.find("[name='options::port']").val('143')
-    )
-
  toggleOutboundAdapter: =>

    # fill user / password based on intro info
--- a/app/assets/javascripts/app/controllers/import_freshdesk.coffee
+++ b/app/assets/javascripts/app/controllers/import_freshdesk.coffee
@ -165,7 +165,7 @@ class ImportFreshdesk extends App.ControllerWizardFullScreen
          @$('.js-error').addClass('hide')

        if !_.isEmpty(data.finished_at) && _.isEmpty(data.result['error'])
-          @redirectToLogin()
+          window.location.reload()
          return

        if !_.isEmpty(data.result)
--- a/app/assets/javascripts/app/controllers/import_zendesk.coffee
+++ b/app/assets/javascripts/app/controllers/import_zendesk.coffee
@ -163,7 +163,7 @@ class ImportZendesk extends App.ControllerWizardFullScreen
          @$('.js-error').addClass('hide')

        if !_.isEmpty(data.finished_at) && _.isEmpty(data.result['error'])
-          @redirectToLogin()
+          window.location.reload()
          return

        if !_.isEmpty(data.result)
--- a/app/assets/javascripts/app/controllers/object_manager.coffee
+++ b/app/assets/javascripts/app/controllers/object_manager.coffee
@ -247,6 +247,8 @@ class Edit extends App.ControllerGenericEdit
      #if attribute.name is 'data_type'
      #  attribute.disabled = true

+    console.log('configure_attributes', configure_attributes)
+
    @controller = new App.ControllerForm(
      model:
        configure_attributes: configure_attributes
--- a/app/assets/javascripts/app/controllers/organization_profile.coffee
+++ b/app/assets/javascripts/app/controllers/organization_profile.coffee
@ -153,7 +153,7 @@ class Object extends App.ControllerObserver
      elLocal.find('.js-userList').html(members)
    )

-    if @organization.member_ids.length <= @memberLimit
+    if @organization.member_ids.length < @memberLimit
      @el.find('.js-showMoreMembers').parent().addClass('hidden')
    else
      @el.find('.js-showMoreMembers').parent().removeClass('hidden')
@ -202,7 +202,7 @@ class Object extends App.ControllerObserver
    value = $(e.target).html()
    org   = App.Organization.find(@object_id)
    if org[name] isnt value
-      @lastAttributes[name] = value
+      @lastAttributres[name] = value
      data = {}
      data[name] = value
      org.updateAttributes(data)
--- a/app/assets/javascripts/app/controllers/report.coffee
+++ b/app/assets/javascripts/app/controllers/report.coffee
@ -171,13 +171,6 @@ class Graph extends App.Controller
        backends:  @params.backendSelected
      )
      processData: true
-      error:       (xhr) =>
-        return if !_.include([401, 403, 404, 422, 502], xhr.status)
-
-        @bodyModal = new App.ControllerTechnicalErrorModal(
-          head:        'Cannot generate report'
-          contentCode: xhr.responseJSON.error
-        )
      success: (data) =>
        @update(data)
        @delay(@render, interval, 'report-update', 'page')
--- a/app/assets/javascripts/app/controllers/search.coffee
+++ b/app/assets/javascripts/app/controllers/search.coffee
@ -56,9 +56,13 @@ class App.Search extends App.Controller
    @navupdate(url: '#search', type: 'menu')
    return if _.isEmpty(params.query)

-    @$('.js-search').val(params.query).trigger('keyup')
+    @$('.js-search').val(params.query).trigger('change')
+    return if @shown
+
+    @search(1000, true)

  hide: ->
+    @shown = false
    if @table
      @table.hide()

@ -104,7 +108,6 @@ class App.Search extends App.Controller
      return

    # on other keys, show result
-    @navigate "#search/#{encodeURIComponent(@searchInput.val())}"
    @search(0)

  empty: =>
--- a/app/assets/javascripts/app/controllers/sla.coffee
+++ b/app/assets/javascripts/app/controllers/sla.coffee
@ -26,6 +26,12 @@ class Sla extends App.ControllerSubContent
      sortBy: 'name'
    )
    for sla in slas
+      if sla.first_response_time
+        sla.first_response_time_in_text = @toText(sla.first_response_time)
+      if sla.update_time
+        sla.update_time_in_text = @toText(sla.update_time)
+      if sla.solution_time
+        sla.solution_time_in_text = @toText(sla.solution_time)
      sla.rules = App.UiElement.ticket_selector.humanText(sla.condition)
      sla.calendar = App.Calendar.find(sla.calendar_id)

@ -89,8 +95,21 @@ class Sla extends App.ControllerSubContent

  description: (e) =>
    new App.ControllerGenericDescription(
-      description: App.Sla.description
+      description: App.Calendar.description
      container:   @el.closest('.content')
    )

+  toText: (m) ->
+    m = parseInt(m)
+    return if !m
+    minutes = m % 60
+    hours = Math.floor(m / 60)
+
+    if minutes < 10
+      minutes = "0#{minutes}"
+    if hours < 10
+      hours = "0#{hours}"
+
+    "#{hours}:#{minutes}"
+
 App.Config.set('Sla', { prio: 2900, name: 'SLAs', parent: '#manage', target: '#manage/slas', controller: Sla, permission: ['admin.sla'] }, 'NavBarAdmin')
--- a/app/assets/javascripts/app/controllers/ticket_overview.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.coffee
@ -206,13 +206,22 @@ class App.TicketOverview extends App.Controller
          article: article
        )
        ticket.article = article
-        ticket.save(
+        ticket.ajax().update(
+          ticket.attributes()
+          # this option will prevent callbacks and invalid data states in case of an error
+          failResponseNoTrigger: true
          done: (r) =>
            @batchCountIndex++

            # refresh view after all tickets are proceeded
            if @batchCountIndex == @batchCount
              App.Event.trigger('overview:fetch')
+          fail: (record, settings, details) ->
+            console.log('record, settings, details', record, settings, details)
+            App.Event.trigger('notify', {
+              type: 'error'
+              msg: App.i18n.translateContent('Bulk action stopped %s!', error)
+            })
        )
      return

@ -225,13 +234,21 @@ class App.TicketOverview extends App.Controller
        ticket.owner_id = id
        if !_.isEmpty(groupId)
          ticket.group_id = groupId
-        ticket.save(
+        ticket.ajax().update(
+          ticket.attributes()
+          # this option will prevent callbacks and invalid data states in case of an error
+          failResponseNoTrigger: true
          done: (r) =>
            @batchCountIndex++

            # refresh view after all tickets are proceeded
            if @batchCountIndex == @batchCount
              App.Event.trigger('overview:fetch')
+          fail: (record, settings, details) ->
+            App.Event.trigger('notify', {
+              type: 'error'
+              msg: App.i18n.translateContent('Bulk action stopped %s!', settings.error)
+            })
        )
      return

@ -242,13 +259,21 @@ class App.TicketOverview extends App.Controller
        #console.log "perform action #{action} with id #{id} on ", $(item).val()
        ticket = App.Ticket.find($(item).val())
        ticket.group_id = id
-        ticket.save(
+        ticket.ajax().update(
+          ticket.attributes()
+          # this option will prevent callbacks and invalid data states in case of an error
+          failResponseNoTrigger: true
          done: (r) =>
            @batchCountIndex++

            # refresh view after all tickets are proceeded
            if @batchCountIndex == @batchCount
              App.Event.trigger('overview:fetch')
+          fail: (record, settings, details) ->
+            App.Event.trigger('notify', {
+              type: 'error'
+              msg: App.i18n.translateContent('Bulk action stopped %s!', error)
+            })
        )
      return

--- a/app/assets/javascripts/app/controllers/ticket_zoom.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
@ -501,14 +501,8 @@ class App.TicketZoom extends App.Controller
        defaults:                @taskGet('article')
        taskKey:                 @taskKey
        ui:                      @
-        richTextUploadStartCallback:  @submitDisable
-        richTextUploadRenderCallback: (attachments) =>
-          @submitEnable()
-          @taskUpdateAttachments('article', attachments)
-          @delay(@markForm, 250, 'ticket-zoom-form-update')
-        richTextUploadDeleteCallback: (attachments) =>
-          @taskUpdateAttachments('article', attachments)
-          @delay(@markForm, 250, 'ticket-zoom-form-update')
+        callbackFileUploadStart: @submitDisable
+        callbackFileUploadStop:  @submitEnable
      )

      @highligher = new App.TicketZoomHighlighter(
@ -647,7 +641,6 @@ class App.TicketZoom extends App.Controller
    # update changes in ui
    currentStore = @currentStore()
    modelDiff = @formDiff(currentParams, currentStore)
-    return if _.isEmpty(modelDiff)

    # set followup state if needed
    @setDefaultFollowUpState(modelDiff, currentStore)
@ -727,7 +720,7 @@ class App.TicketZoom extends App.Controller
    # add attachments if exist
    attachmentCount = @$('.article-add .textBubble .attachments .attachment').length
    if attachmentCount > 0
-      currentParams.article.attachments = attachmentCount
+      currentParams.article.attachments = true
    else
      delete currentParams.article.attachments

@ -742,14 +735,6 @@ class App.TicketZoom extends App.Controller

    # do not compare null or undefined value
    if currentStore.ticket
-
-      # make sure that the compared state is same in local storage and
-      # rendered html. Else we could have race conditions of data
-      # which is not rendered yet
-      renderedUpdatedAt = @el.find('.edit').attr('data-ticket-updated-at')
-      return if !renderedUpdatedAt
-      return if currentStore.ticket.updated_at.toString() isnt renderedUpdatedAt
-
      for key, value of currentStore.ticket
        if value is null || value is undefined
          currentStore.ticket[key] = ''
@ -984,14 +969,15 @@ class App.TicketZoom extends App.Controller
      processData: true
      success: (data) =>

+        #App.SessionStorage.set(@key, data)
+        @load(data, true, true)
+
        # reset article - should not be resubmitted on next ticket update
        ticket.article = undefined

        # reset form after save
        @reset()

-        @load(data, false, true)
-
        if @sidebarWidget
          @sidebarWidget.commit()

@ -1084,13 +1070,6 @@ class App.TicketZoom extends App.Controller

    App.TaskManager.update(@taskKey, taskData)

-  taskUpdateAttachments: (area, attachments) =>
-    taskData = App.TaskManager.get(@taskKey)
-    return if !taskData
-
-    taskData.attachments = attachments
-    App.TaskManager.update(@taskKey, taskData)
-
  taskUpdateAll: (data) =>
    @localTaskData = data
    @localTaskData.article['form_id'] = @form_id
@ -1113,7 +1092,7 @@ class App.TicketZoom extends App.Controller
    @localTaskData =
      ticket:  {}
      article: {}
-    App.TaskManager.update(@taskKey, { 'state': @localTaskData, attachments: [] })
+    App.TaskManager.update(@taskKey, { 'state': @localTaskData })

  renderOverviewNavigator: (parentEl) ->
    new App.TicketZoomOverviewNavigator(
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_action/email_reply.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_action/email_reply.coffee
@ -257,7 +257,7 @@ class EmailReply extends App.Controller

    quote_header = App.FullQuoteHeader.fullQuoteHeaderForward(article)

-    body = "<br/><div>---#{App.i18n.translateInline('Begin forwarded message')}:---<br/><br/></div><div><blockquote type=\"cite\">#{quote_header}#{body}</blockquote></div><div><br></div>"
+    body = "<br/><div>---Begin forwarded message:---<br/><br/></div><div><blockquote type=\"cite\">#{quote_header}#{body}</blockquote></div><div><br></div>"

    articleNew = {}
    articleNew.body = body
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_action/internal.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_action/internal.coffee
@ -24,7 +24,7 @@ class Internal
    internal = true
    if article.internal == true
      internal = false
-    ui.lastAttributes.internal = internal
+    ui.lastAttributres.internal = internal
    article.updateAttributes(internal: internal)

    # runtime update
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@ -198,17 +198,17 @@ class App.TicketZoomArticleNew extends App.Controller
      inputField:             @$('.article-attachment input')

      onFileStartCallback: =>
-        @richTextUploadStartCallback?()
+        @callbackFileUploadStart?()

      onFileCompletedCallback: (response) =>
        @attachments.push response.data
        @renderAttachment(response.data)
        @$('.article-attachment input').val('')

-        @richTextUploadRenderCallback?(@attachments)
+        @callbackFileUploadStop?()

      onFileAbortedCallback: =>
-        @richTextUploadRenderCallback?(@attachments)
+        @callbackFileUploadStop?()

      attachmentPlaceholder: @attachmentPlaceholder
      attachmentUpload:      @attachmentUpload
@ -287,6 +287,7 @@ class App.TicketZoomArticleNew extends App.Controller
      params.preferences ||= {}
      params.preferences.security = @paramsSecurity()

+    params.attachments = @attachments
    params

  validate: =>
@ -623,8 +624,6 @@ class App.TicketZoomArticleNew extends App.Controller
      $(e.currentTarget).closest('.attachment').remove()
      if element.find('.attachment').length == 0
        element.empty()
-
-      @richTextUploadDeleteCallback?(@attachments)
    )

  actions: ->
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee
@ -221,7 +221,7 @@ class ArticleViewItem extends App.ControllerObserver
      el:              @$('.js-article-actions')
      ticket:          @ticket
      article:         article
-      lastAttributes: @lastAttributes
+      lastAttributres: @lastAttributres
      form_id:         @form_id
    )

@ -305,17 +305,13 @@ class ArticleViewItem extends App.ControllerObserver
    e.stopPropagation()

    article_id = $(e.target).closest('.ticket-article-item').data('id')
-    article    = App.TicketArticle.find(article_id)

    @ajax(
      id:   'retrySecurityProcess'
      type: 'POST'
      url:  "#{@apiPath}/ticket_articles/#{article_id}/retry_security_process"
      processData: true
-      success: (encryption_data, status, xhr) =>
-        for data in encryption_data
-          continue if article.preferences.security.type isnt data.type
-
+      success: (data, status, xhr) =>
        if data.sign.success
          @notify
            type: 'success'
--- a/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
@ -79,12 +79,6 @@ class App.FormHandlerCoreWorkflow
    return if !App.WebSocket.channel()
    return !App.Config.get('core_workflow_ajax_mode')

-  @restrictValuesAttributeCache: (attribute, values) ->
-    result = { values: values }
-    return result if !attribute.relation
-    result.lastUpdatedAt = App[attribute.relation].lastUpdatedAt()
-    return result
-
  # restricts the dropdown and tree select values of a form
  @restrictValues: (classname, form, ui, attributes, params, data) ->
    return if _.isEmpty(data.restrict_values)
@ -117,17 +111,17 @@ class App.FormHandlerCoreWorkflow
        # cache state for performance and only run
        # if values or param differ
        if coreWorkflowRestrictions?[classname]?[item.name]
-          compare = App.FormHandlerCoreWorkflow.restrictValuesAttributeCache(attribute, values)
+          compare = values
          continue if _.isEqual(coreWorkflowRestrictions[classname][item.name], compare)

        coreWorkflowRestrictions[classname] ||= {}
-        coreWorkflowRestrictions[classname][item.name] = App.FormHandlerCoreWorkflow.restrictValuesAttributeCache(attribute, values)
+        coreWorkflowRestrictions[classname][item.name] = values

        valueFound = false
        for value in values

          # false values are valid values e.g. for boolean fields (be careful)
-          if value isnt undefined && paramValue isnt undefined && value isnt null && paramValue isnt null
+          if value isnt undefined && paramValue isnt undefined
            if value.toString() == paramValue.toString()
              valueFound = true
              break
@ -139,11 +133,6 @@ class App.FormHandlerCoreWorkflow
        if valueFound
          item.default  = paramValue
          item.newValue = paramValue
-        else if params.id
-          obj = App[ui.model.className].find(params.id)
-          if obj && obj[item.name]
-            item.default  = obj[item.name]
-            item.newValue = obj[item.name]
        else
          item.default  = ''
          item.newValue = ''
@ -310,11 +299,6 @@ class App.FormHandlerCoreWorkflow
      screen: ui.screen
    }

-    # send last changed attribute only once for has changed condition
-    if ui.lastChangedAttribute
-      requestData.last_changed_attribute = ui.lastChangedAttribute
-      ui.lastChangedAttribute            = '-'
-
    if App.FormHandlerCoreWorkflow.useWebSockets()
      App.WebSocket.send(requestData)
    else
@ -340,12 +324,8 @@ class App.FormHandlerCoreWorkflow

    # get params and add id from ui if needed
    params = App.FormHandlerCoreWorkflow.cleanParams(params_ref)
-
-    # add object id for edit screens
-    if ui?.params?.id && ui.screen.match(/edit/)
+    if ui?.params?.id
      params.id = ui.params.id
-    else
-      delete params.id

    # skip double checks
    return if _.isEqual(coreWorkflowParams[classname], params)
--- a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee
@ -29,15 +29,9 @@ class Edit extends App.Controller
      # for the new ticket + eventually changed task state
      @formMeta.core_workflow = undefined

-    editable = @ticket.editable()
-    if followUpPossible == 'new_ticket' && ticketState != 'closed' || followUpPossible != 'new_ticket' || @permissionCheck('admin') || @ticket.currentView() is 'agent'
-      editable = !editable
-
-    # reset updated_at for the sidbar because we render a new state
-    # it is used to compare the ticket with the rendered data later
-    # and needed to prevent race conditions
-    @el.removeAttr('data-ticket-updated-at')
-
+    if followUpPossible == 'new_ticket' && ticketState != 'closed' ||
+       followUpPossible != 'new_ticket' ||
+       @permissionCheck('admin') || @ticket.currentView() is 'agent'
      @controllerFormSidebarTicket = new App.ControllerForm(
        elReplace:      @el
        model:          { className: 'Ticket', configure_attributes: @formMeta.configure_attributes || App.Ticket.configure_attributes }
@ -46,7 +40,23 @@ class Edit extends App.Controller
        filter:         @formMeta.filter
        formMeta:       @formMeta
        params:         defaults
-      isDisabled:     editable
+        isDisabled:     !@ticket.editable()
+        taskKey:        @taskKey
+        core_workflow: {
+          callbacks: [@markForm]
+        }
+        #bookmarkable:  true
+      )
+    else
+      @controllerFormSidebarTicket = new App.ControllerForm(
+        elReplace:      @el
+        model:          { className: 'Ticket', configure_attributes: @formMeta.configure_attributes || App.Ticket.configure_attributes }
+        screen:         'edit'
+        handlersConfig: handlers
+        filter:         @formMeta.filter
+        formMeta:       @formMeta
+        params:         defaults
+        isDisabled:     @ticket.editable()
        taskKey:        @taskKey
        core_workflow: {
          callbacks: [@markForm]
@ -54,8 +64,6 @@ class Edit extends App.Controller
        #bookmarkable:  true
      )

-    # set updated_at for the sidbar because we render a new state
-    @el.attr('data-ticket-updated-at', defaults.updated_at)
    @markForm(true)

    return if @resetBind
--- a/app/assets/javascripts/app/controllers/ticket_zoom/title.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/title.coffee
@ -19,7 +19,7 @@ class App.TicketZoomTitle extends App.ControllerObserver
    title = $(e.target).ceg() || ''

    # update title
-    return if title is @lastAttributes.title
+    return if title is @lastAttributres.title
    ticket = App.Ticket.find(@object_id)
    ticket.title = title

--- a/app/assets/javascripts/app/controllers/user_profile.coffee
+++ b/app/assets/javascripts/app/controllers/user_profile.coffee
@ -220,7 +220,7 @@ class Object extends App.ControllerObserver
    value = $(e.target).html()
    user  = App.User.find(@object_id)
    if user[name] isnt value
-      @lastAttributes[name] = value
+      @lastAttributres[name] = value
      data = {}
      data[name] = value
      user.updateAttributes(data)
--- a/app/assets/javascripts/app/controllers/widget/organization.coffee
+++ b/app/assets/javascripts/app/controllers/widget/organization.coffee
@ -33,7 +33,7 @@ class App.WidgetOrganization extends App.Controller
      elLocal.find('.js-userList').html(members)
    )

-    if @organization.member_ids.length <= @memberLimit
+    if @organization.member_ids.length < @memberLimit
      @el.find('.js-showMoreMembers').parent().addClass('hidden')
    else
      @el.find('.js-showMoreMembers').parent().removeClass('hidden')
--- a/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
+++ b/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
@ -14,7 +14,6 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
    'click':                                  'stopPropagation'
    'change .js-objectId':                    'executeCallback'
    'click .js-remove':                       'removeThisToken'
-    'click .js-showMoreMembers':              'showMoreMembers'

  elements:
    '.recipientList':   'recipientList'
@ -252,42 +251,14 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
      objectCount: objectCount
    )

-  showMoreMembers: (e) ->
-    @preventDefaultAndStopPropagation(e)
-
-    memberElement  = $(e.target).closest('.js-showMoreMembers')
-    oldMemberLimit = memberElement.attr('organization-member-limit')
-    newMemberLimit = (parseInt(oldMemberLimit / 25) + 1) * 25
-    memberElement.attr('organization-member-limit', newMemberLimit)
-
-    @renderMembers(memberElement, oldMemberLimit, newMemberLimit)
-
-  renderMembers: (element, fromMemberLimit, toMemberLimit) ->
-    id           = element.closest('.recipientList-organizationMembers').attr('organization-id')
-    organization = App.Organization.find(id)
-
-    # only first 10 members else we would need more ajax requests
-    organization.members(fromMemberLimit, toMemberLimit, (users) =>
-      for user in users
-        element.before(@buildObjectItem(user))
-
-      if element.closest('ul').hasClass('is-shown')
-        @showOrganizationMembers(undefined, element.closest('ul'))
-    )
-
-    if organization.member_ids.length <= toMemberLimit
-      element.addClass('hidden')
-    else
-      element.removeClass('hidden')
-
  buildOrganizationMembers: (organization) =>
-    organizationMembers = $( App.view(@templateOrganizationItemMembers)(
+    organizationMemebers = $( App.view(@templateOrganizationItemMembers)(
      organization: organization
    ) )
-
-    @renderMembers(organizationMembers.find('.js-showMoreMembers'), 0, 10)
-
-    organizationMembers
+    if organization[@referenceAttribute]
+      for objectId in organization[@referenceAttribute]
+        object = App[@objectSingle].fullLocal(objectId)
+        organizationMemebers.append(@buildObjectItem(object))

  buildObjectItem: (object) =>
    icon = @objectIcon
@ -433,7 +404,8 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
      e.stopPropagation()
      listEntry = $(e.currentTarget)

-    organizationId = listEntry.data('organization-id') || listEntry.attr('organization-id')
+    organizationId = listEntry.data('organization-id')
+
    @organizationList = @$("[organization-id=#{ organizationId }]")

    return if !@organizationList.get(0)
--- a/app/assets/javascripts/app/lib/app_post/ajax.coffee
+++ b/app/assets/javascripts/app/lib/app_post/ajax.coffee
@ -102,18 +102,12 @@ class _ajaxSingleton
      # do not show any error message with code 502
      return if status is 502

-      try
-        json = JSON.parse(detail)
-        text = json.error_human || json.error
-
-      text = detail if !text
-
-      escaped = App.Utils.htmlEscape(text)
-
      # show error message
-      new App.ControllerTechnicalErrorModal(
-        contentCode: escaped
+      new App.ControllerModal(
        head:          "StatusCode: #{status}"
+        contentInline: "<pre>#{App.Utils.htmlEscape(detail)}</pre>"
+        buttonClose:   true
+        buttonSubmit:  false
      )
    )

--- a/app/assets/javascripts/app/lib/app_post/browser.coffee.coffee
+++ b/app/assets/javascripts/app/lib/app_post/browser.coffee.coffee
@ -37,11 +37,11 @@ class App.Browser

    # define min. required browser version
    map =
-      Chrome: 37
-      Firefox: 36
-      Explorer: 10
-      Safari: 6
-      Opera: 22
+      Firefox:  78  # ESR
+      Chrome:   83  # parallel to FF ESR - Edge is also detected as Chrome
+      Opera:    69  # based on Chrome 83
+      Explorer: 11  # 10 is EOL
+      Safari:   11  # released 2018

    # disable id older
    if data.browser
--- a/app/assets/javascripts/app/lib/app_post/full_quote_header.coffee
+++ b/app/assets/javascripts/app/lib/app_post/full_quote_header.coffee
@ -28,7 +28,7 @@ class App.FullQuoteHeader

  @fullQuoteHeaderForwardTo: (article) ->
    if article.type.name is 'email' || article.type.name is 'web'
-      @fullQuoteHeaderEnsureMultiPrivacy(article.to)
+      @fullQuoteHeaderEnsurePrivacy(article.to) || article.to
    else if article.sender.name is 'Customer' && article.type.name is 'phone'
      if email_address_id = App.Group.findByAttribute('name', article.to)?.email_address_id
        App.EmailAddress.find(email_address_id).displayName()
@ -36,17 +36,15 @@ class App.FullQuoteHeader
        article.to
    else if article.sender.name is 'Agent' && article.type.name is 'phone'
      ticket = App.Ticket.find article.ticket_id
-      @fullQuoteHeaderEnsurePrivacy(ticket.customer_id) || @fullQuoteHeaderEnsureMultiPrivacy(article.to)
+      @fullQuoteHeaderEnsurePrivacy(ticket.customer_id) || @fullQuoteHeaderEnsurePrivacy(article.to) || article.to
    else
      article.to

  @fullQuoteHeaderForwardCC: (article) ->
-    @fullQuoteHeaderEnsureMultiPrivacy(article.cc)
+    return if !article.cc

-  @fullQuoteHeaderEnsureMultiPrivacy: (input) ->
-    return if !input
-
-    input
+    article
+      .cc
      .split(',')
      .map (elem) ->
        elem.trim()
--- a/app/assets/javascripts/app/lib/app_post/i18n.coffee
+++ b/app/assets/javascripts/app/lib/app_post/i18n.coffee
@ -8,12 +8,7 @@ class App.i18n
  @translateDeep: (input, args...) ->
    if _instance == undefined
      _instance ?= new _i18nSingleton()
-    _instance.translateDeep(input, args, false)
-
-  @translateDeepPlain: (input, args...) ->
-    if _instance == undefined
-      _instance ?= new _i18nSingleton()
-    _instance.translateDeep(input, args, true)
+    _instance.translateDeep(input, args)

  @translateContent: (string, args...) ->
    if _instance == undefined
@ -235,18 +230,15 @@ class _i18nSingleton extends Spine.Module
    return string if !string
    @translate(string, args, true)

-  translateDeep: (input, args, plain) =>
+  translateDeep: (input, args) =>
    if _.isArray(input)
      _.map input, (item) =>
-        @translateDeep(item, args, plain)
+        @translateDeep(item, args)
    else if _.isObject(input)
      _.reduce _.keys(input), (memo, item) =>
-        memo[item] = @translateDeep(input[item], args, plain)
+        memo[item] = @translateDeep(input[item])
        memo
      , {}
-    else
-      if plain
-        @translatePlain(input, args)
    else
      @translateInline(input, args)

--- a/app/assets/javascripts/app/lib/app_post/ticket_create_collection.coffee
+++ b/app/assets/javascripts/app/lib/app_post/ticket_create_collection.coffee
@ -0,0 +1,27 @@
+class _Singleton extends App._CollectionSingletonBase
+  event: 'ticket_create_attributes'
+  restEndpoint: '/ticket_create'
+
+class App.TicketCreateCollection
+  _instance = new _Singleton
+
+  @get: ->
+    _instance.get()
+
+  @one: (callback, init = true) ->
+    _instance.bind(callback, init, true)
+
+  @bind: (callback, init = true) ->
+    _instance.bind(callback, init, false)
+
+  @unbind: (callback) ->
+    _instance.unbind(callback)
+
+  @unbindById: (id) ->
+    _instance.unbindById(id)
+
+  @trigger: ->
+    _instance.trigger()
+
+  @fetch: ->
+    _instance.fetch()
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@ -1327,7 +1327,7 @@ class App.Utils
        if type is 'email' && !e.attrs.value.match(/@/) || e.attrs.value.match(/\s/)
          e.preventDefault()
          return false
-        e.attrs.label ||= e.attrs.value
+        e.attrs.label = e.attrs.value
        true
      )
    App.Delay.set(a, 500, undefined, 'tags')
--- a/app/assets/javascripts/app/lib/base/bootstrap-tokenfield.js
+++ b/app/assets/javascripts/app/lib/base/bootstrap-tokenfield.js
@ -654,11 +654,6 @@
      var tokensBefore = this.getTokensList()
      this.setTokens( this.$input.val(), true )

-      // remove token text was cleared while editing
-      if (this.$input.data( 'edit' ) && !this.$input.val()) {
-        this.$element.val( this.getTokensList() )
-      }
-
      if (tokensBefore == this.getTokensList() && this.$input.val().length)
        return false // No tokens were added, do nothing (prevent form submit)

--- a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
+++ b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
@ -114,23 +114,12 @@
      sel = window.getSelection()
      if (sel) {
        node = $(sel.anchorNode)
-
-        if (node.closest('blockquote').length > 0) {
-
-          // Special handling when the line is not wrapped inside of a html element.
-          if (!node.is('div') && node.parent().is('blockquote') && node.text()) {
+        if (node && node.parent() && node.parent().is('blockquote')) {
          e.preventDefault()
-            document.execCommand('formatBlock', false, 'div')
-            document.execCommand('insertParagraph')
+          document.execCommand('Insertparagraph')
+          document.execCommand('Outdent')
          return
        }
-          if (!e.shiftKey && node && (node.is('blockquote') || (node.parent() && node.parent().is('blockquote')) || !node.text())) {
-            e.preventDefault()
-            document.execCommand('insertParagraph')
-            document.execCommand('outdent')
-            return
-          }
-        }
      }

      // behavior to enter new line on alt+enter
--- a/app/assets/javascripts/app/lib/mixins/view_helpers.coffee
+++ b/app/assets/javascripts/app/lib/mixins/view_helpers.coffee
@ -48,26 +48,10 @@ App.ViewHelpers =
    # Output like "1:01" or "4:03:59" or "123:03:59"
    mins = "0#{mins}" if mins < 10
    secs = "0#{secs}" if secs < 10
-
    if hrs > 0
      return "#{hrs}:#{mins}:#{secs}"
-
    "#{mins}:#{secs}"

-  # define time_duration / hh:mm
-  time_duration_hh_mm: (time_in_minutes) ->
-    return '' if !time_in_minutes
-    return '' if isNaN(parseInt(time_in_minutes))
-
-    # Hours, minutes and seconds
-    hrs  = ~~parseInt((time_in_minutes / 60))
-    mins = ~~parseInt((time_in_minutes % 60))
-
-    hrs  = "0#{hrs}" if hrs < 10
-    mins = "0#{mins}" if mins < 10
-
-    "#{hrs}:#{mins}"
-
  # define mask helper
  # mask an value like 'a***********yz'
  M: (item, start = 1, end = 2) ->
--- a/app/assets/javascripts/app/lib/spine/ajax.coffee
+++ b/app/assets/javascripts/app/lib/spine/ajax.coffee
@ -234,6 +234,7 @@ class Singleton extends Base

  failResponse: (options) =>
    (xhr, statusText, error, settings) =>
+      if options.failResponseNoTrigger isnt true
        switch settings.type
          when 'POST' then @createFailed()
          when 'DELETE' then @destroyFailed()
@ -246,6 +247,7 @@ class Singleton extends Base
        details = JSON.parse(detailsRaw)
      options.fail?.call(@record, settings, details)

+      if options.failResponseNoTrigger isnt true
        @record.trigger('destroy', @record)
      # /add errors to calllback

--- a/app/assets/javascripts/app/models/_application_model.coffee
+++ b/app/assets/javascripts/app/models/_application_model.coffee
@ -916,25 +916,20 @@ set new attributes of model (remove already available attributes)

      # use jquery instead of ._clone() because we need a deep copy of the obj
      @org_configure_attributes = $.extend(true, [], @configure_attributes)
-    configure_attributes = $.extend(true, [], @configure_attributes)
-    allAttributes = []
    for attribute in attributes
      @attributes.push attribute.name

      found = false
-      for attribute_model, index in configure_attributes
+      for attribute_model, index in @configure_attributes
        continue if attribute_model.name != attribute.name

-        allAttributes.push $.extend(true, attribute_model, attribute)
-        configure_attributes.splice(index, 1) # remove found attribute
+        @configure_attributes[index] = _.extend(attribute_model, attribute)

        found = true
        break

      if !found
-        allAttributes.push $.extend(true, {}, attribute)
-
-    @configure_attributes = $.extend(true, [], allAttributes.concat(configure_attributes))
+        @configure_attributes.push attribute

  @resetAttributes: ->
    return if _.isEmpty(@org_configure_attributes)
--- a/app/assets/javascripts/app/models/object_manager_attribute.coffee
+++ b/app/assets/javascripts/app/models/object_manager_attribute.coffee
@ -6,8 +6,8 @@ class App.ObjectManagerAttribute extends App.Model
    { name: 'name',       display: 'Name',     tag: 'input',     type: 'text', limit: 100, null: false },
    { name: 'display',    display: 'Display',  tag: 'input',     type: 'text', limit: 100, null: false },
    { name: 'object',     display: 'Object',   tag: 'input',     readonly: 1 },
+    { name: 'position',   display: 'Position', tag: 'input',     readonly: 1 },
    { name: 'active',     display: 'Active',   tag: 'active',    default: true },
    { name: 'data_type',  display: 'Format',   tag: 'object_manager_attribute', null: false },
    { name: 'updated_at', display: 'Updated',  tag: 'datetime',  readonly: 1 },
-    { name: 'position',   display: 'Position', tag: 'integer', type: 'number', limit: 100, null: true },
  ]
--- a/app/assets/javascripts/app/models/organization.coffee
+++ b/app/assets/javascripts/app/models/organization.coffee
@ -36,7 +36,7 @@ Using **Organisations** you can **group** customers. This has among others two i
    userResult = ->
      users = []
      for user_id in member_ids
-        user = App.User.fullLocal(user_id)
+        user = App.User.find(user_id)
        continue if !user
        users.push(user)
      return users
--- a/app/assets/javascripts/app/models/sla.coffee
+++ b/app/assets/javascripts/app/models/sla.coffee
@ -1,5 +1,5 @@
 class App.Sla extends App.Model
-  @configure 'Sla', 'name', 'first_response_time', 'response_time', 'update_time', 'solution_time', 'condition', 'calendar_id'
+  @configure 'Sla', 'name', 'first_response_time', 'update_time', 'solution_time', 'condition', 'calendar_id'
  @extend Spine.Model.Ajax
  @url: @apiPath + '/slas'
  @configure_attributes = [
@ -12,7 +12,6 @@ class App.Sla extends App.Model
    { name: 'updated_by_id',  display: 'Updated by',      relation: 'User', readonly: 1 },
    { name: 'updated_at',     display: 'Updated',         tag: 'datetime', readonly: 1 },
    { name: 'first_response_time',skipRendering: true },
-    { name: 'response_time',        skipRendering: true },
    { name: 'update_time',        skipRendering: true },
    { name: 'solution_time',      skipRendering: true },
  ]
--- a/app/assets/javascripts/app/views/generic/auth_provider.jst.eco
+++ b/app/assets/javascripts/app/views/generic/auth_provider.jst.eco
@ -1 +0,0 @@
-<input type="text" disabled="disabled" readonly="readonly" value="<%= @attribute.value %>" class="form-control" />
--- a/app/assets/javascripts/app/views/generic/business_hours.jst.eco
+++ b/app/assets/javascripts/app/views/generic/business_hours.jst.eco
@ -20,8 +20,8 @@
      <td data-day="<%- id %>" data-slot="<%- slot %>" class="form-group day-time<%- ' is-active' if @hours[id].active %>">
        <label for="<%- id %>_start_time">from</label>
        <input type="text" id="<%- id %>_start_time" name="<%= @attribute.name %>::<%- id %>::start" value="<%- @hours[id].timeframes[slot][0] %>" data-day="<%- id %>" data-slot="<%- slot %>" data-i="0" class="form-control form-control--small time js-time">
-        <label for="<%- id %>_end_time">till</label>
-        <input type="text" id="<%- id %>_end_time" name="<%= @attribute.name %>::<%- id %>::end" value="<%- @hours[id].timeframes[slot][1] %>" data-day="<%- id %>" data-slot="<%- slot %>" data-i="1" class="form-control form-control--small time js-time">
+        <label for="monday_end_time">till</label>
+        <input type="text" id="monday_end_time" name="<%= @attribute.name %>::<%- id %>::end" value="<%- @hours[id].timeframes[slot][1] %>" data-day="<%- id %>" data-slot="<%- slot %>" data-i="1" class="form-control form-control--small time js-time">
      <% else: %>
      <td class="empty-cell">
      <% end %>
--- a/app/assets/javascripts/app/views/generic/object_search/input.jst.eco
+++ b/app/assets/javascripts/app/views/generic/object_search/input.jst.eco
@ -3,7 +3,7 @@
  <% if @attribute.multiple: %>
    <%- @tokens %>
  <% end %>
-  <input name="<%= @attribute.name %>_completion" class="user-select token-input js-objectSelect form-control" autocapitalize="off" placeholder="<%- @Ti(@attribute.placeholder) %>" autocomplete="off" <%= @attribute.autofocus %> role="textbox" aria-autocomplete="list" value="<%= @name %>" aria-haspopup="true">
+  <input name="<%- @attribute.name %>_completion" class="user-select token-input js-objectSelect" autocapitalize="off" placeholder="<%- @Ti(@attribute.placeholder) %>" autocomplete="off" <%= @attribute.autofocus %> role="textbox" aria-autocomplete="list" value="<%= @name %>" aria-haspopup="true">
  <% if @attribute.disableCreateObject isnt true: %><%- @Icon('arrow-down', 'dropdown-arrow') %><% end %>
 </div>

--- a/app/assets/javascripts/app/views/generic/object_search/item_organization_members.jst.eco
+++ b/app/assets/javascripts/app/views/generic/object_search/item_organization_members.jst.eco
@ -4,9 +4,4 @@
      <%- @Icon('arrow-left') %>
      <span class="btn-label"><%- @T('Back') %></span>
    </div>
-
-  <li class="recipientList-controls js-showMoreMembers" organization-member-limit="10">
-    <div class="btn btn--action btn--onDark">
-      <span class="btn-label"><%- @T('show more') %></span>
-    </div>
 </ul>
--- a/app/assets/javascripts/app/views/generic/sla_times.jst.eco
+++ b/app/assets/javascripts/app/views/generic/sla_times.jst.eco
@ -6,7 +6,7 @@
      <th><%- @T('Time') %> <span class="text-muted"><%- @T('in hours') %></span>
  </thead>
  <tbody>
-    <tr>
+    <tr class="form-group">
      <td class="u-positionOrigin">
        <label class="checkbox-replacement checkbox-replacement--fullscreen dont-grey-out">
          <input type="checkbox" class="js-activateRow" id="first_response_time" name="first_response_time_enabled">
@ -16,51 +16,25 @@
      <td class="u-clickable js-forward-click">
        <div><%- @T('First Response Time') %></div>
        <p class="subtle"><%- @T('Timeframe for the first response.') %></p>
-      <td class="u-clickable js-focus-input form-group">
+      <td class="u-clickable js-focus-input">
        <input type="hidden" name="first_response_time" value="<%= @first_response_time %>" class="js-timeConvertTo">
        <input type="text" value="<%= @first_response_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom"  placeholder="hh:mm" name="first_response_time_in_text" data-name="first_response_time">

-    <tr>
+    <tr class="form-group">
      <td class="u-positionOrigin">
        <label class="checkbox-replacement checkbox-replacement--fullscreen dont-grey-out">
          <input type="checkbox" class="js-activateRow" id="update_time" name="update_time_enabled">
          <%- @Icon('checkbox', 'icon-unchecked') %>
          <%- @Icon('checkbox-checked', 'icon-checked') %>
        </label>
-      <td>
-        <div class="u-clickable js-forward-click">
+      <td class="u-clickable js-forward-click">
        <div><%- @T('Update Time') %></div>
-          <p class="subtle"><%- @T('Timeframe between agent updates or for an agent to respond.') %></p>
-        </div>
-
-        <p class="sla_radio_container js-forward-radio">
-          <label class="inline-label radio-replacement">
-            <input class="js-updateTypeSelector" type="radio" name="update_type" value="update" <% if @update_time: %>checked<% end %>>
-            <%- @Icon('radio', 'icon-unchecked') %>
-            <%- @Icon('radio-checked', 'icon-checked') %>
-            <span class="label-text"><%- @T('between agent updates') %></span>
-          </label>
-        </p>
-
-        <p class="sla_radio_container js-forward-radio u-clickable">
-          <label class="inline-label radio-replacement">
-            <input class="js-updateTypeSelector" type="radio" name="update_type" value="response" <% if @response_time: %>checked<% end %>>
-            <%- @Icon('radio', 'icon-unchecked') %>
-            <%- @Icon('radio-checked', 'icon-checked') %>
-            <span class="label-text"><%- @T('for an agent to respond') %></span>
-          </label>
-        </p>
-      <td class="form-group u-clickable js-focus-input u-clickable">
-        <span class="form-group">
+        <p class="subtle"><%- @T('Timeframe for every following response.') %></p>
+      <td>
        <input type="hidden" name="update_time" value="<%= @update_time %>" class="js-timeConvertTo">
-          <input type="text" value="<%= @update_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom <% if @response_time: %>hidden<% end %>" placeholder="hh:mm" name="update_time_in_text" data-name="update_time">
-        </span>
-        <span class="form-group">
-          <input type="hidden" name="response_time" value="<%= @response_time %>" class="js-timeConvertTo">
-          <input type="text" value="<%= @response_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom <% if !@response_time: %>hidden<% end %>" placeholder="hh:mm" name="response_time_in_text" data-name="response_time">
-        </span>
+        <input type="text" value="<%= @update_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom" placeholder="hh:mm" name="update_time_in_text" data-name="update_time">

-    <tr>
+    <tr class="form-group">
      <td class="u-positionOrigin">
        <label class="checkbox-replacement checkbox-replacement--fullscreen dont-grey-out">
          <input type="checkbox" id="solution_time" class="js-activateRow" name="solution_time_enabled">
@ -70,7 +44,7 @@
      <td class="u-clickable js-forward-click">
        <div><%- @T('Solution Time') %></div>
        <p class="subtle"><%- @T('Timeframe for solving the problem.') %></p>
-      <td class="form-group u-clickable js-focus-input">
+      <td>
        <input type="hidden" name="solution_time" value="<%= @solution_time %>" class="js-timeConvertTo">
        <input type="text" value="<%= @solution_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom" placeholder="hh:mm" name="solution_time_in_text" data-name="solution_time">

--- a/app/assets/javascripts/app/views/integration/cti.jst.eco
+++ b/app/assets/javascripts/app/views/integration/cti.jst.eco
@ -82,7 +82,7 @@
    <table class="settings-list" style="width: 100%;">
      <thead>
        <tr>
-          <th width="50%"><%- @T('Value') %>
+          <th width="50%"><%- @T('Name') %>
          <th width="50%"><%- @T('Description') %>
      </thead>
      <tbody>
--- a/app/assets/javascripts/app/views/integration/placetel.jst.eco
+++ b/app/assets/javascripts/app/views/integration/placetel.jst.eco
@ -91,30 +91,24 @@
      </tbody>
    </table>
  </div>
-->

-  <p><%- @T('Settings') %>
+  <p><%- @T('Default caller id.') %>

  <div class="settings-entry">
    <table class="settings-list" style="width: 100%;">
      <thead>
        <tr>
-          <th width="50%"><%- @T('Value') %>
-          <th width="50%"><%- @T('Description') %>
+          <th width="50%"><%- @T('Default caller id') %>
+          <th width="50%"><%- @T('Note') %>
      </thead>
      <tbody>
-<!--
        <tr>
          <td class="settings-list-control-cell"><input name="default_caller_id" value="<%= @config.outbound.default_caller_id %>" placeholder="4930609854189" class="form-control form-control--small js-summary">
          <td class="settings-list-row-control"><%- @T('Default caller id for outbound calls.') %>
-->
-        <tr>
-          <td class="settings-list-control-cell js-viewLimit">
-          <td class="settings-list-row-control"><%- @T('Shown records in caller log.') %>
      </tbody>
    </table>
  </div>
-
+-->
  <h2><%- @T('User assignment to telephones') %></h2>

  <p><%- @T('User assignment to telephones to be able to offer extended like open new ticket screen on answering a call.') %>
--- a/app/assets/javascripts/app/views/integration/sipgate.jst.eco
+++ b/app/assets/javascripts/app/views/integration/sipgate.jst.eco
@ -79,22 +79,38 @@
    </table>
  </div>

-  <p><%- @T('Settings') %>
+  <p><%- @T('Default caller id.') %>

  <div class="settings-entry">
    <table class="settings-list" style="width: 100%;">
      <thead>
        <tr>
-          <th width="50%"><%- @T('Value') %>
-          <th width="50%"><%- @T('Description') %>
+          <th width="50%"><%- @T('Default caller id') %>
+          <th width="50%"><%- @T('Note') %>
      </thead>
      <tbody>
        <tr>
          <td class="settings-list-control-cell"><input name="default_caller_id" value="<%= @config.outbound.default_caller_id %>" placeholder="4930609854189" class="form-control form-control--small js-summary">
          <td class="settings-list-row-control"><%- @T('Default caller id for outbound calls.') %>
+      </tbody>
+    </table>
+  </div>
+
+  <p><%- @T('In order for Zammad to access %s, a %s API user and password must be stored here', 'Sipgate', 'Sipgate') %>:<p>
+  <div class="settings-entry">
+    <table class="settings-list" style="width: 100%;">
+      <thead>
        <tr>
-          <td class="settings-list-control-cell js-viewLimit">
-          <td class="settings-list-row-control"><%- @T('Shown records in caller log.') %>
+          <th width="20%"><%- @T('Type') %>
+          <th width="80%"><%- @T('Content') %>
+      </thead>
+      <tbody>
+        <tr>
+          <td class="settings-list-row-control"><%- @T('API User') %>
+          <td class="settings-list-control-cell"><input type="input" class="form-control form-control--small js-select" value="<%= @config.api_user %>" name="api_user" placeholder="someuser@example.com">
+        <tr>
+          <td class="settings-list-row-control"><%- @T('API Password') %>
+          <td class="settings-list-control-cell"><input type="password" class="form-control form-control--small js-select" value="<%= @config.api_password %>" name="api_password" placeholder="">
      </tbody>
    </table>
  </div>
--- a/app/assets/javascripts/app/views/login.jst.eco
+++ b/app/assets/javascripts/app/views/login.jst.eco
@ -1,7 +1,7 @@
 <div class="login fullscreen">
  <div class="fullscreen-center">
    <div class="fullscreen-body">
-      <p><%- @T('Login with %s', @C('fqdn')) %></p>
+      <p><%- @T('Log in to %s', @C('fqdn')) %></p>

      <% if @C('maintenance_mode'): %>
        <div class="hero-unit alert alert--danger js-maintenanceMode"><%- @T('Zammad is currently in maintenance mode. Only administrators can login. Please wait until the maintenance window is over.') %></div>
--- a/app/assets/javascripts/app/views/object_manager/index.jst.eco
+++ b/app/assets/javascripts/app/views/object_manager/index.jst.eco
@ -55,7 +55,6 @@
        <th class=""><%- @T('Display') %></th>
        <th class=""><%- @T('Name') %></th>
        <th class="" style="width: 200px;"><%- @T('Type') %></th>
-        <th><%- @T('Position') %></th>
        <th class="" style="width: 140px;"><%- @T('Action') %></th>
      </tr>
    </thead>
@ -65,7 +64,6 @@
        <td><%= item.display %></td>
        <td><%= item.name %></td>
        <td><%= item.data_type %></td>
-        <td><%= item.position %></td>
        <td>
          <% if item.to_create is true: %>
            <%- @T('will be created') %>
--- a/app/assets/javascripts/app/views/popover/organization.jst.eco
+++ b/app/assets/javascripts/app/views/popover/organization.jst.eco
@ -3,7 +3,7 @@
 <% if  @object.member_ids: %>
  <hr>
  <div class="popover-block">
-    <label><%- @T('Members') %> (<%= @object.member_ids.length %>)</label>
+    <label><%- @T('Members') %></label>
    <div class="userList js-userList"></div>
  </div>
 <% end %>
--- a/app/assets/javascripts/app/views/sla/index.jst.eco
+++ b/app/assets/javascripts/app/views/sla/index.jst.eco
@ -34,19 +34,15 @@
      <div class="action-block action-block--flex">
        <div class="label"><%- @T('Escalation Times') %></div>
        <% if sla.first_response_time: %>
-          <%- @time_duration_hh_mm(sla.first_response_time) %> <%- @T('hours') %> - <%- @T('First Response Time') %>
-        <% end %>
-        <% if sla.response_time: %>
-          <br>
-          <%- @time_duration_hh_mm(sla.response_time) %> <%- @T('hours') %> - <%- @T('Response Time') %>
+          <%- sla.first_response_time_in_text %> <%- @T('hours') %> - <%- @T('First Response Time') %>
        <% end %>
        <% if sla.update_time: %>
          <br>
-          <%- @time_duration_hh_mm(sla.update_time) %> <%- @T('hours') %> - <%- @T('Update Time') %>
+          <%- sla.update_time_in_text %> <%- @T('hours') %> - <%- @T('Update Time') %>
        <% end %>
        <% if sla.solution_time: %>
          <br>
-          <%- @time_duration_hh_mm(sla.solution_time) %> <%- @T('hours') %> - <%- @T('Solution Time') %>
+          <%- sla.solution_time_in_text %> <%- @T('hours') %> - <%- @T('Solution Time') %>
        <% end %>
        <br>
      </div>
--- a/app/assets/javascripts/application.js
+++ b/app/assets/javascripts/application.js
@ -65,9 +65,9 @@ Date.prototype.getWeek = function() {

 function difference(object1, object2) {
  var changes = {};
-  _.uniq(Object.keys(object1).concat(Object.keys(object2))).forEach(function(name) {
-    if (name in object1 && name in object2) {
-      if (_.isObject(object1[name]) && !_.isArray(object1[name]) && _.isObject(object2[name]) && !_.isArray(object2[name])) {
+  for (var name in object1) {
+    if (name in object2) {
+      if (_.isObject(object2[name]) && !_.isArray(object2[name])) {
        var diff = difference(object1[name], object2[name]);
        if (!_.isEmpty(diff)) {
            changes[name] = diff;
@ -75,10 +75,8 @@ function difference(object1, object2) {
      } else if (!_.isEqual(object1[name], object2[name])) {
        changes[name] = object2[name];
      }
-    } else {
-      changes[name] = object2[name]
    }
-  })
+  }
  return changes;
 }

--- a/app/assets/stylesheets/font.css
+++ b/app/assets/stylesheets/font.css
@ -1,39 +1,39 @@
@font-face {
  font-family: 'Fira Sans';
-  src: url('assets/fonts/FiraSans-Bold.eot');
-  src: url('assets/fonts/FiraSans-Bold.woff2') format('woff2'),
-    url('assets/fonts/FiraSans-Bold.woff') format('woff'),
-    url('assets/fonts/FiraSans-Bold.ttf') format('truetype');
+  src: url('fonts/FiraSans-Bold.eot');
+  src: url('fonts/FiraSans-Bold.woff2') format('woff2'),
+     url('fonts/FiraSans-Bold.woff') format('woff'),
+     url('fonts/FiraSans-Bold.ttf') format('truetype');
  font-weight: bold;
  font-style: normal;
 }

@font-face {
  font-family: 'Fira Sans';
-  src: url('assets/fonts/FiraSans-Regular.eot');
-  src: url('assets/fonts/FiraSans-Regular.woff2') format('woff2'),
-    url('assets/fonts/FiraSans-Regular.woff') format('woff'),
-    url('assets/fonts/FiraSans-Regular.ttf') format('truetype');
+  src: url('fonts/FiraSans-Regular.eot');
+  src: url('fonts/FiraSans-Regular.woff2') format('woff2'),
+     url('fonts/FiraSans-Regular.woff') format('woff'),
+     url('fonts/FiraSans-Regular.ttf') format('truetype');
  font-weight: normal;
  font-style: normal;
 }

@font-face {
  font-family: 'Fira Sans';
-  src: url('assets/fonts/FiraSans-Medium.eot');
-  src: url('assets/fonts/FiraSans-Medium.woff2') format('woff2'),
-    url('assets/fonts/FiraSans-Medium.woff') format('woff'),
-    url('assets/fonts/FiraSans-Medium.ttf') format('truetype');
+  src: url('fonts/FiraSans-Medium.eot');
+  src: url('fonts/FiraSans-Medium.woff2') format('woff2'),
+     url('fonts/FiraSans-Medium.woff') format('woff'),
+     url('fonts/FiraSans-Medium.ttf') format('truetype');
  font-weight: 500;
  font-style: normal;
 }

@font-face {
  font-family: 'Fira Sans';
-  src: url('assets/fonts/FiraSans-Light.eot');
-  src: url('assets/fonts/FiraSans-Light.woff2') format('woff2'),
-    url('assets/fonts/FiraSans-Light.woff') format('woff'),
-    url('assets/fonts/FiraSans-Light.ttf') format('truetype');
+  src: url('fonts/FiraSans-Light.eot');
+  src: url('fonts/FiraSans-Light.woff2') format('woff2'),
+     url('fonts/FiraSans-Light.woff') format('woff'),
+     url('fonts/FiraSans-Light.ttf') format('truetype');
  font-weight: 300;
  font-style: normal;
 }
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@ -358,26 +358,6 @@ ol, ul {
  z-index: 1;
 }

-code {
-  background: hsla(0, 0%, 0%, 0.2);
-  border-radius: 3px;
-  box-decoration-break: clone;
-}
-
-code,
-.hljs {
-  padding: 2px 4px;
-  font-size: 0.88em;
-}
-
-.hljs {
-  background: none;
-}
-
-pre code.hljs {
-  font-size: 1em;
-}
-
 pre {
  display: block;
  padding: 9.5px;
@ -391,26 +371,30 @@ pre {
  border: 1px solid hsl(0,0%,90%);
  border-radius: 3px;
 }
-
-.modal-content pre {
-  background: hsl(0, 0%, 97%);
-  border: 1px solid hsl(0, 0%, 87%);
-}
-
 pre code {
  padding: 0;
  font-size: inherit;
  color: inherit;
  white-space: pre-wrap;
-  background: none;
+  background-color: transparent;
  border-radius: 0;
-  border: none;
-  overflow-x: auto;
+}

-  &.hljs {
-    padding: 0;
+.hljs,
+code {
  background: none;
-  }
+  padding: 2px 4px;
+  font-size: 0.88em;
+}
+
+code:not(.hljs) {
+  border: 1px solid rgba(0,0,0,.2);
+  border-radius: 3px;
+  white-space: nowrap;
+}
+
+pre code.hljs {
+  font-size: 1em;
 }

 .textarea::placeholder,
@ -13173,10 +13157,3 @@ span.is-disabled {
 .text-modules-box {
  max-height: 40vh;
 }
-
-.sla_times {
-  .sla_radio_container {
-    padding-top: 0.5em;
-    padding-left: 0.5em;
-  }
-}
--- a/app/controllers/application_controller/authenticates.rb
+++ b/app/controllers/application_controller/authenticates.rb
@ -43,10 +43,6 @@ module ApplicationController::Authenticates
  end

  def authentication_check_only(auth_param = {})
-    if Rails.env.test? && ENV['FAKE_SELENIUM_LOGIN_USER_ID'].present? && session[:user_id].blank?
-      session[:user_id] = ENV['FAKE_SELENIUM_LOGIN_USER_ID'].to_i
-    end
-
    # logger.debug 'authentication_check'
    # logger.debug params.inspect
    # logger.debug session.inspect
--- a/app/controllers/calendars_controller.rb
+++ b/app/controllers/calendars_controller.rb
@ -38,7 +38,6 @@ class CalendarsController < ApplicationController
  end

  def destroy
-    model_references_check(Calendar, params)
    model_destroy_render(Calendar, params)
  end

--- a/app/controllers/groups_controller.rb
+++ b/app/controllers/groups_controller.rb
@ -149,7 +149,6 @@ curl http://localhost/api/v1/groups/{id} -v -u #{login}:#{password} -H "Content-
 =end

  def destroy
-    model_references_check(Group, params)
    model_destroy_render(Group, params)
  end
 end
--- a/app/controllers/import_freshdesk_controller.rb
+++ b/app/controllers/import_freshdesk_controller.rb
@ -50,9 +50,9 @@ class ImportFreshdeskController < ApplicationController

    Setting.set('import_freshdesk_endpoint_key', params[:token])

-    connection_result = Sequencer.process('Import::Freshdesk::ConnectionTest')
+    result = Sequencer.process('Import::Freshdesk::ConnectionTest')

-    if !connection_result[:connected]
+    if !result[:connected]

      Setting.set('import_freshdesk_endpoint_key', nil)

@ -63,19 +63,6 @@ class ImportFreshdeskController < ApplicationController
      return
    end

-    permission_result = Sequencer.process('Import::Freshdesk::PermissionCheck')
-
-    if !permission_result[:permission_present]
-
-      Setting.set('import_freshdesk_endpoint_key', nil)
-
-      render json: {
-        result:        'invalid',
-        message_human: 'Missing administrator permission!',
-      }
-      return
-    end
-
    render json: {
      result: 'ok',
    }
--- a/app/controllers/integration/smime_controller.rb
+++ b/app/controllers/integration/smime_controller.rb
@ -42,7 +42,9 @@ class Integration::SMIMEController < ApplicationController
      string = params[:file].read.force_encoding('utf-8')
    end

-    items = SMIMECertificate.create_certificates(string)
+    items = string.scan(%r{.+?-+END(?: TRUSTED)? CERTIFICATE-+}mi).each_with_object([]) do |cert, result|
+      result << SMIMECertificate.create!(public_key: cert)
+    end

    render json: {
      result:   'ok',
@ -71,8 +73,14 @@ class Integration::SMIMEController < ApplicationController

    raise "Parameter 'data' or 'file' required." if string.blank?

-    SMIMECertificate.create_certificates(string)
-    SMIMECertificate.create_private_keys(string, params[:secret])
+    private_key = OpenSSL::PKey.read(string, params[:secret])
+    modulus     = private_key.public_key.n.to_s(16)
+
+    certificate = SMIMECertificate.find_by(modulus: modulus)
+
+    raise Exceptions::UnprocessableEntity, 'Unable for find certificate for this private key.' if !certificate
+
+    certificate.update!(private_key: string, private_key_secret: params[:secret])

    render json: {
      result: 'ok',
--- a/app/controllers/object_manager_attributes_controller.rb
+++ b/app/controllers/object_manager_attributes_controller.rb
@ -29,7 +29,7 @@ class ObjectManagerAttributesController < ApplicationController
    )
    raise Exceptions::UnprocessableEntity, 'already exists' if exists

-    add_attribute_using_params(permitted_params, status: :created)
+    add_attribute_using_params(permitted_params.merge(position: 1550), status: :created)
  end

  # PUT /object_manager_attributes/1
--- a/app/controllers/reports_controller.rb
+++ b/app/controllers/reports_controller.rb
@ -22,7 +22,6 @@ class ReportsController < ApplicationController
    get_params = params_all
    return if !get_params

-    begin
    result = {}
    get_params[:metric][:backend].each do |backend|
      condition = get_params[:profile].condition
@ -44,13 +43,6 @@ class ReportsController < ApplicationController
        current_user:    current_user
      )
    end
-    rescue => e
-      if e.message.include? 'Conflicting date range'
-        raise Exceptions::UnprocessableEntity, 'Conflicting date ranges. Please check your selected report profile.'
-      end
-
-      raise e
-    end

    render json: {
      data: result
--- a/app/jobs/ticket_create_screen_job.rb
+++ b/app/jobs/ticket_create_screen_job.rb
@ -0,0 +1,31 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+class TicketCreateScreenJob < ApplicationJob
+  include HasActiveJobLock
+
+  def perform
+    Sessions.list.each do |client_id, data|
+      next if client_id.blank?
+
+      user_id = data&.dig(:user, 'id')
+      next if user_id.blank?
+
+      user = User.lookup(id: user_id)
+      next if !user&.permissions?('ticket.agent')
+
+      # get attributes to update
+      ticket_create_attributes = Ticket::ScreenOptions.attributes_to_change(
+        current_user: user,
+      )
+
+      # no data exists
+      next if ticket_create_attributes.blank?
+
+      Rails.logger.debug { "push ticket_create for user #{user.id}" }
+      Sessions.send(client_id, {
+                      event: 'ticket_create_attributes',
+                      data:  ticket_create_attributes,
+                    })
+    end
+  end
+end
--- a/app/models/calendar.rb
+++ b/app/models/calendar.rb
@ -373,14 +373,18 @@ returns
    end

    # check if sla's are refer to an existing calendar
-    if destroyed?
    default_calendar = Calendar.find_by(default: true)
-      Sla.where(calendar_id: id).find_each do |sla|
+    Sla.find_each do |sla|
+      if !sla.calendar_id
+        sla.calendar_id = default_calendar.id
+        sla.save!
+        next
+      end
+      if !Calendar.exists?(id: sla.calendar_id)
        sla.calendar_id = default_calendar.id
        sla.save!
      end
    end
-
    true
  end

--- a/app/models/channel/driver/imap.rb
+++ b/app/models/channel/driver/imap.rb
@ -7,6 +7,8 @@ class Channel::Driver::Imap < Channel::EmailParser
  FETCH_METADATA_TIMEOUT = 2.minutes
  FETCH_MSG_TIMEOUT = 4.minutes
  EXPUNGE_TIMEOUT = 16.minutes
+  DEFAULT_TIMEOUT = 45.seconds
+  CHECK_ONLY_TIMEOUT = 6.seconds

  def fetchable?(_channel)
    true
@ -110,10 +112,7 @@ example
    Rails.logger.info "fetching imap (#{options[:host]}/#{options[:user]} port=#{port},ssl=#{ssl},starttls=#{starttls},folder=#{folder},keep_on_server=#{keep_on_server},auth_type=#{options.fetch(:auth_type, 'LOGIN')})"

    # on check, reduce open_timeout to have faster probing
-    check_type_timeout = 45
-    if check_type == 'check'
-      check_type_timeout = 6
-    end
+    check_type_timeout = check_type == 'check' ? CHECK_ONLY_TIMEOUT : DEFAULT_TIMEOUT

    timeout(check_type_timeout) do
      @imap = ::Net::IMAP.new(options[:host], port, ssl, nil, false)
--- a/Show more
+++ b/Show more
Author	SHA1	Message	Date
f	af9baadea7	Merge branch 'develop' into antifascista	2021-10-14 10:40:22 -03:00
Rolf Schmidt	4b0fa96cc9	Fixes #3790 - Support workflow mechanism to do pending reminder state hide pending time use case.	2021-10-14 13:00:42 +02:00
Thorsten Eckel	fc4ab53c1a	Follow up - `b125b3603e` - Maintenance: Docker Chat build image misses yarn installation of dependencies.	2021-10-14 08:59:37 +00:00
Thorsten Eckel	405b80cbe2	Fixes #3808 - Regression of #3797 causes installation of new instances from package to fail.	2021-10-14 08:31:04 +02:00
f	6c1a6b48a4	Merge branch 'develop' into antifascista	2021-10-13 12:39:26 -03:00
Dominik Klein	2bd4ceeedf	Fixes #3733 - Simple quote characters (`'`) not properly displayed.	2021-10-13 11:27:28 +00:00
Thorsten Eckel	c435fa4b23	Maintenance: Bumped Puma to 4.3.10 to resolve CVE-2021-41136.	2021-10-13 08:44:52 +02:00
Thorsten Eckel	16870853e1	Follow up - `d7cdb308dd` - Maintenance: Remove wrongly re-added switch_to_user_test.rb in browser slicing.	2021-10-12 17:18:07 +02:00
Martin Gruner	54417cd416	Fixes #3794 - Example payload in webhook view leads to 500 error	2021-10-12 14:34:42 +00:00
Bola Ahmed Buari	e6c3b07b0d	Maintenance: Port old cti integration tests to capybara.	2021-10-12 16:16:59 +02:00
Bola Ahmed Buari	d7cdb308dd	Maintenance: Port old preferences permission language tests to capybara.	2021-10-12 16:11:47 +02:00
Dominik Klein	3036453a0f	Maintenance: Ported auth test to capybara.	2021-10-12 16:02:34 +02:00
Mantas Masalskis	55e99d7aa8	Fixes #3800 - Sort order group_by broken (alphabetical)	2021-10-12 15:46:46 +02:00
Dominik Klein	61996989b0	Maintenance: Deleted already ported switch to user test.	2021-10-11 10:58:01 +02:00
Dominik Klein	587f36d220	Maintenance: Try to improve the stabilzation of the maintenance app version selenium test.	2021-10-08 18:48:08 +02:00
Martin Gruner	52587ca9e2	Maintenance: Port System > Monitoring test to capybara.	2021-10-08 11:47:47 +00:00
Martin Gruner	1de9c8d803	Maintenance: Ported admin_permissions_granular_vs_full_test.rb to Capybara.	2021-10-08 11:42:56 +00:00
Dominik Klein	22cd8f3376	Maintenance: Port maintenance session message test to capybara.	2021-10-08 12:34:31 +02:00
Martin Edenhofer	df6fe54b66	Fixes #3797 - OS package upgrade fails (activity_stream_object_id)	2021-10-08 09:30:34 +02:00
Martin Gruner	da22f4b1bd	Maintenance: Ported Manage > Channels > Email test to capybara.	2021-10-08 08:41:05 +02:00
Martin Gruner	445700d0aa	Follow-up: `276c45b2e9` - Improved ticket policy scope handling.	2021-10-07 16:37:57 +02:00
Romit Choudhary	c5ba0563a5	Fixes #3737 - Bug Report 4.1.x Overview Sort - Grouped by user	2021-10-07 15:43:44 +02:00
Dominik Klein	4a2c8dd234	Maintenance: Try to improve the stabilzation of the ticket create selenium test.	2021-10-07 13:20:51 +02:00
Martin Gruner	73cb552846	Maintenance: Bump rubocop-rails from 2.12.2 to 2.12.3 Bumps [rubocop-rails](https://github.com/rubocop/rubocop-rails) from 2.12.2 to 2.12.3. - [Release notes](https://github.com/rubocop/rubocop-rails/releases) - [Changelog](https://github.com/rubocop/rubocop-rails/blob/master/CHANGELOG.md) - [Commits](https://github.com/rubocop/rubocop-rails/compare/v2.12.2...v2.12.3)	2021-10-07 08:12:42 +00:00
Rolf Schmidt	a7e0d460aa	Fixes #3789 - Article box opening on tickets with no changes.	2021-10-07 09:01:07 +02:00
Martin Gruner	9f9ec58230	Maintenance: Bump twilio-ruby from 5.58.3 to 5.59.0 Bumps [twilio-ruby](https://github.com/twilio/twilio-ruby) from 5.58.3 to 5.59.0. - [Release notes](https://github.com/twilio/twilio-ruby/releases) - [Changelog](https://github.com/twilio/twilio-ruby/blob/main/CHANGES.md) - [Commits](https://github.com/twilio/twilio-ruby/compare/5.58.3...5.59.0)	2021-10-07 03:05:18 +02:00
Dominik Klein	3c2cea9a22	Fixes #3000 - Login site wording could be better.	2021-10-06 15:06:49 +02:00
Dominik Klein	c1cb4fdd43	Maintenance: Port maintenance app version test to capybara.	2021-10-06 08:35:18 +00:00
Martin Gruner	45cbbde2be	Maintenance: Updated argon2 and doorkeeper gems.	2021-10-06 07:44:50 +02:00
f	ea2cf81ab4	makefile	2021-10-05 20:21:45 -03:00
Rolf Schmidt	3df384c758	Fixes #3787 - UploadCacheCleanupJob does not execute.	2021-10-05 17:18:31 +02:00
Martin Gruner	b33bca9910	Fixes: #3788 - lib/fill_db.rb fails to work in production environments.	2021-10-05 14:00:33 +02:00
Martin Edenhofer	9df0aaed7c	Prepared 5.1.	2021-10-05 11:10:44 +02:00
Martin Gruner	de30a5c1b1	Maintenance: Improve template rendering.	2021-10-05 08:52:23 +02:00
Dominik Klein	7f178484c7	Maintenance: Refactoring of Avatar storage logic.	2021-10-05 06:42:26 +00:00
Rolf Schmidt	867b36baa8	Maintenance: Add assets level to have different data sets based on permissions	2021-10-05 06:42:26 +00:00
Thorsten Eckel	acc93a23fb	Maintenance: Enhance attachment preview capabilities	2021-10-05 06:42:26 +00:00
Rolf Schmidt	7dbd1c1b15	Maintenance: Remove while loop user check login.	2021-10-05 06:42:26 +00:00
Dominik Klein	57b9ac91f3	Maintenance: Improve package installation.	2021-10-05 06:42:26 +00:00
Thorsten Eckel	f86576c1e4	Maintenance: Improve application boot time by reducing initial asset payload	2021-10-05 06:42:26 +00:00
Dominik Klein	1285c88ca3	Maintenance: Increase performance of ticket creation via form.	2021-10-05 06:42:26 +00:00
Thorsten Eckel	ecbda834bc	Maintenance: Improve clipboard handling of website chat	2021-10-05 06:42:26 +00:00
Martin Gruner	0f5807d6fe	Maintenance: Improved updating of user records in the front end.	2021-10-05 06:42:26 +00:00
Rolf Schmidt	6602d19dbf	Maintenance: Enhanced GitHub and GitLab GraphQL endpoint check	2021-10-05 06:42:26 +00:00
Martin Gruner	5ddec48643	Maintenance: Improved updating of user records.	2021-10-05 06:42:26 +00:00
Mantas	4c72d5b9d9	Fixes #3769 - Usage of inactive object attributes in SLAs will crash admin SLA interface	2021-10-04 19:09:10 +00:00
Mantas Masalskis	90eca0f1eb	Fixes #3773 - Inconstant alignment in the listing of attachments/submit button in new article area Fixes #3774 - Broken dialog whiling uploading oversized attachment	2021-10-04 21:05:32 +02:00
Rolf Schmidt	ffa8814d02	Fixes #3779 - Core Workflow: Add organization condition attributes for object User.	2021-10-04 15:47:30 +02:00
Mantas Masalskis	32a23f9e8b	Fixes #3783 - Improve contrasts in answer search for articles	2021-10-04 15:42:35 +02:00
Rolf Schmidt	798d45b299	Maintenance: Add another reload to setup new js for core workflow.	2021-10-04 13:24:50 +00:00
Martin Gruner	ca6e510ed4	Maintenance: Specify a certain PostgreSQL version for the build process that still works with older platforms.	2021-10-04 11:57:32 +02:00
Rolf Schmidt	dd66c30d59	Follow up `5f2181d8a3` - Fixes #3757 - escaped 'Set fixed' workflows don't refresh set values on active ticket sessions.	2021-10-04 10:50:14 +02:00
Martin Gruner	03bcf66126	Maintenance: Updated argon2, async-pool, jwt and rubocop gems.	2021-10-04 07:02:01 +02:00
f	1bf468a262	Use gems compiled for Alpine Linux	2021-10-03 19:41:28 -03:00
Rolf Schmidt	5bd714878a	Fixes #3781 - ObjectManager Attribute without screen attribute causes CoreWorkflows migration to fail	2021-10-01 12:25:06 +02:00
Rolf Schmidt	79bacb14aa	Follow up `4e4ba091d4` - Fixes #3776 - Force users to reload after system migration.	2021-10-01 09:56:43 +00:00
Mantas Masalskis	9c5a11f36e	Maintenance: Rubocop uses custom inflections	2021-10-01 11:56:09 +02:00
benrubson	489177cca1	Fixes #2674 , closes #3775 - Zammad preflight check warning output causes Syntax-Error in postinstall.sh and failing installation.	2021-09-30 11:09:15 +02:00
Martin Gruner	dbb93bf02c	Maintenance: Improve MR template.	2021-09-30 10:15:34 +02:00
Romit Choudhary	4f3e7f4003	Fixes #2780 - Shared Organisation issue create your first ticket	2021-09-30 09:25:13 +02:00
Martin Gruner	51933e3b76	Maintenance: Bump rubocop from 1.21.0 to 1.22.0	2021-09-30 09:18:16 +02:00
Rolf Schmidt	4e4ba091d4	Fixes #3776 - Force users to reload after system migration.	2021-09-30 06:31:13 +00:00
Dominik Klein	c335147d62	Maintenance: Port customer ticket create fields test to capybara.	2021-09-29 17:17:21 +02:00
Martin Gruner	36aa35f765	Maintenance: Port admin_calendar_sla_test.rb to Capybara.	2021-09-29 12:43:58 +00:00
Thorsten Eckel	6d8f5b7d95	Fixes #3777 - misspelled KnowledgeBase constant breaks update.	2021-09-29 12:16:16 +02:00
Romit Choudhary	bf6da241d8	Fixes #2351 - Unable to cancel attachment upload	2021-09-29 11:24:50 +02:00
Mantas	1404f7b2fc	Fixes #2619 - KB header and footer link-color not changeable	2021-09-29 08:29:54 +00:00
Mantas	68adb3974e	Fixes #3028 - Syntax errors break scheduler job for good	2021-09-29 08:19:39 +00:00
Martin Edenhofer	0cc5764ab3	Fixes #3365 - No script content (e. g. JavaScript) in emails	2021-09-29 10:13:40 +02:00
Mantas Masalskis	8d37feceb6	Fixes #3772 - Existing tickets: New article modal with padding-left: 0; padding-right: 0;	2021-09-29 10:09:08 +02:00
Rolf Schmidt	5f2181d8a3	Fixes #3757 - escaped 'Set fixed' workflows don't refresh set values on active ticket sessions.	2021-09-29 10:03:04 +02:00
Thorsten Eckel	b85e402807	Maintenance: Pluralize admin navigation entry name for Core Workflows.	2021-09-28 15:29:44 +02:00
Martin Gruner	b17f1be9a0	Maintenance: Updated Browser requirements.	2021-09-28 11:21:57 +02:00
Martin Gruner	8d77ac4579	Maintenance: Update various gem dependencies.	2021-09-28 08:58:38 +02:00
Martin Gruner	98065e1df8	Maintenance: Bump nokogiri to v1.12.5.	2021-09-28 08:02:08 +02:00
Dominik Klein	63335652cb	Maintenance: Port agent ticket update tests to capybara.	2021-09-27 12:49:55 +02:00
Martin Gruner	1b3530f2ae	Maintenance: Stabilize System > Objects test (another try).	2021-09-27 09:57:56 +00:00
Bartosz Pijet	b82e8544f0	Fixes #3760 - Fix polish translations	2021-09-27 08:59:06 +00:00
Martin Gruner	24830cf814	Maintenance: Stabilize System > Objects test.	2021-09-25 06:28:00 +02:00
Martin Gruner	4f2e7b9e52	Maintenance: Port System > Translations test to capybara.	2021-09-24 15:59:07 +02:00
Martin Gruner	59f1824c3a	Fixes: #3765 - Possible race condition causing OTRS import to fail	2021-09-24 07:00:41 +00:00
Martin Gruner	e88fec5bb3	Maintenance: Bump doorkeeper from 5.5.2 to 5.5.3 Bumps [doorkeeper](https://github.com/doorkeeper-gem/doorkeeper) from 5.5.2 to 5.5.3. - [Release notes](https://github.com/doorkeeper-gem/doorkeeper/releases) - [Changelog](https://github.com/doorkeeper-gem/doorkeeper/blob/main/CHANGELOG.md) - [Commits](https://github.com/doorkeeper-gem/doorkeeper/compare/v5.5.2...v5.5.3)	2021-09-24 03:09:06 +02:00
Mantas	39179c83f8	Fixes #3746 - Incorrect alignment in the listing of attachments when creating a ticket	2021-09-23 14:31:03 +00:00
Rolf Schmidt	c099698c71	Fixes #3758 - Saved conditions break on selections without reloading.	2021-09-23 13:50:21 +00:00
Romit Choudhary	1fe7611bab	Fixes #3075 - Misleading view of user icons which are on vacation and disabled	2021-09-23 13:44:57 +00:00
Martin Gruner	0b659776e9	Maintenance: Work around timeouts caused by the sanitizer in slow CI environments.	2021-09-23 15:14:15 +02:00
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