trabajo-afectivo/lib/stats.rb

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# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
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class Stats
=begin
generate stats for user
Stats.generate
returns
result = true # if generation was successfully
=end
def self.generate
# generate stats per agent
users = User.with_permissions('ticket.agent')
agent_count = 0
user_result = {}
users.each do |user|
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next if user.id == 1
next if !user.active
agent_count += 1
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data = {}
backends = Setting.where(area: 'Dashboard::Stats')
if backends.blank?
raise "No settings with area 'Dashboard::Stats' defined"
end
backends.each do |stats_item|
# additional permission check
next if stats_item.preferences[:permission] && !user.permissions?(stats_item.preferences[:permission])
backend = stats_item.state_current[:value]
if !backend
raise "Dashboard::Stats backend #{stats_item.name} is not defined"
end
backend = backend.constantize
data[backend] = backend.generate(user)
end
user_result[user] = data
end
# calculate average
backend_average_sum = {}
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user_result.each_value do |data|
data.each do |backend_model, backend_result|
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next if !backend_result.key?(:used_for_average)
if !backend_average_sum[backend_model]
backend_average_sum[backend_model] = 0
end
backend_average_sum[backend_model] += backend_result[:used_for_average]
end
end
# generate average param and icon state
backend_average_sum.each do |backend_model_average, result|
average = (result.to_f / agent_count).round(1)
user_result.each do |user, data|
next if !data[backend_model_average]
next if !data[backend_model_average].key?(:used_for_average)
data[backend_model_average][:average_per_agent] = average
# generate icon state
backend_model_average.to_s.constantize.average_state(data[backend_model_average], user.id)
end
end
user_result.each do |user, data|
data_for_user = {}
data.each do |backend, result|
data_for_user[backend.to_app_model] = result
end
state_store = StatsStore.sync(
stats_storable: user,
key: 'dashboard',
data: data_for_user,
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)
message = {
event: 'resetCollection',
data: {
state_store.class.to_app_model => [state_store],
},
}
Sessions.send_to(user.id, message)
event = {
event: 'dashboard_stats_rebuild',
}
Sessions.send_to(user.id, event)
end
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true
end
end